I booked the ticket from them which i had to cancel it due to unforeseen circumstances. They agreed to refund it as i was eligible for one but they refused it and now don't reply to my emails anymore... Ver mais
tripsta.ie
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Leia as opiniões dos outros
I was trying to check information about my flight, when I noticed that the book number confirmation that Tripsta gave me didn't exist. Now, 2 weeks left to travel, they emailed me saying that my fli... Ver mais
I'd done a fair bit of researching for my trip from Ireland to Brisbane. I eventually booked through Tripsta.ie, and made 2 ridiculously silly mistakes in my details. Tripsta responded quickly and eff... Ver mais
Hi there, I've been trying to talk to a representative on the phone (both US and UK numbers) to try to amend my name on the eticket but have been unsuccessful so far with long hold times. I have al... Ver mais
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Good with some Big Flaws
They are pretty good. I have used them a lot for bookings for clients, friends, and myself. Ran into a bit of a problem when I learned that they don't follow the same cancelation rules as airlines. Usually you can have 24 hours to cancel a flight with a full refund, at tripsta you don't get that.
Will be looking for a new travel agency.
30 de agosto de 2017
Opinião espontânea
Resposta da tripsta.ie
Dear Daniel,
Sorry to hear that you are dissatisfied with your latest experience when using our site.
Tripsta, as a travel agency, is bound to all fare rules and regulations imposed by the aniline company. For any amendment or cancellation, the airline company’s rules and the terms of the selected service package should apply.
Most airline companies permit cancellation within the same calendar day, not within 24 hours.
Thus, we can assure you that we do follow the cancellation policy within the same day, offering a full refund, when it is permitted by the airline company.
After looking into your case, we noticed that you contacted our customer support team requesting cancellation of your booking the same day.
Since the airline company permitted cancellation without charging any penalty, our representative contacted you asking your confirmation of cancellation and offering a full refund. However, you informed us that you have decided to keep your booking.
The tripsta team
Speedy service and no time outs which …
Speedy service and no time outs which drive me mad as a senior citzen
22 de agosto de 2017
Opinião espontânea
Resposta da tripsta.ie
Hi John,
Glad you are pleased with our service.
Thanks for sharing,
The tripsta team
Don't book with that company!!!
Don't book with that company!!!
Terrible customer service!
I booked 2 tickets by mistake put different date. Call to agency with in an hour, asking to void ticket but been told that I have to pay penalty of $200.00. I'm in travel industry myself and know that tickets can be void with in 24 hours.
All reliable agency can do so but not Tripsta.
Agents was very unhelpful. Couldn't get manager on the phone, so I had to call to my credit card and cancel transaction.
15 de agosto de 2017
Opinião espontânea
Resposta da tripsta.ie
Dear Customer,
We are sorry to hear that you are dissatisfied with your recent experience when booking with us.
Some airline company's offer the possibility of a full ticket refund if the cancellation of the booking takes place within the same calendar day.
Please keep in mind that our company is based in Greece, so by the time you contacted our customer support team the date had already changed. Thus, ticket`s cancellation or amendment could only be processed according to the fare rules imposed by the airline company.
We are sorry for the inconvenience caused.
The tripsta team
No problems
Had no problem with my long haul booking i just completed. I have read some of the other travelers reviews, and honestly, as an ex airline employee, one must understand that Tripsta is a travel agent, and therefore is bound by the rules of whichever carrier it uses for your booking. In the case of misinformation or incorrect spellings etc etc, and date changes, it has to adhere to the rules set by the carrier i.e. airline. Same as if you went into an airline office directly yourself and made similar mistakes in a booking , you would be charged for any changes to that booking. Its so important to understand that, and to have all the relevant details of your booking reread over a few times before entering it. Just ask Ryanair and you will get the message!!!
12 de agosto de 2017
Opinião espontânea
Resposta da tripsta.ie
Hello Seamus,
Glad you liked using tripsta. A big thank you from us for sharing your positive feedback.
The tripsta team
Terrible service!
Terrible service!! Have been trying to contact company all day with no response to the number provided or emails sent. Do not use to book any flights! What do I need to do to cancel a booking?!?!?
8 de agosto de 2017
Opinião espontânea
Resposta da tripsta.ie
Dear Filiz,
Sorry you have been having problems getting through. Our team does respond to customer emails so they will be in touch. However, we have also shared your details with the team and the first available representative will contact you to assist directly.
The tripsta team
very bad service
very bad service. please never try this website.
8 de agosto de 2017
Opinião espontânea
Resposta da tripsta.ie
Dear Naved,
We are sorry to hear that you are dissatisfied with our service. We would like to look into what has happened in more detail. Please sent as an email through our contact form http://www.tripsta.ie/contact-form, stating the reason that you are not happy with your recent experience and one of our team will get back to you.
The tripsta team
I was trying to call you so many times …
I was trying to call you so many times to amend my booking no one answering my calls. I want to change the time of my flight, I booked two tickets but I didn't notice that the timings are different. I still didn't receive my eticket so I'm still hoping I can still change it without adding charges, Please contact me as soon as possible. Thanks
4 de agosto de 2017
Opinião espontânea
Resposta da tripsta.ie
Dear Marie joy Davis,
Sorry you have been having problems getting through, our phone lines do sometimes get very busy.
After looking into your case, we noticed that you have already been in touch with our customer support team and the e-ticket with the correct flight details has already been sent to you.
The tripsta team
There is NO 24/7 customer care
There is NO 24/7 customer care, I have been trying for the past 12 HOURS to get through to someone. Claiming the lines can get busy means absolutely NOTHING, hire more staff.
I have also sent an email with my request and still no reply. I'm giving them today, and if I get no answer, I'm never using Tripsta again, and I'll make sure I warn everyone I know about them, too.
4 de agosto de 2017
Opinião espontânea
Resposta da tripsta.ie
Hello Harry,
Sorry you are having a frustrating time getting through to us.
We have noticed that you sent us your request via email, one of our team will be in touch with you to assist directly. Please note that customer support team aim to handle every email within 24-48 hours depending on the volume.
The tripsta team
I have been trying to get through to …
I have been trying to get through to Tripsta by phone for the last 3 hours regarding a flight cancellation. They have not answered and the flight that I am trying to cancel has already left. Luckily, the airline cancelled my space on the flight but I need to cancel with Tripsta to get a refund.
My dealings with Tripsta have been extremely unsatisfactory.
Orlagh.
24 de julho de 2017
Opinião espontânea
Resposta da tripsta.ie
Dear Orlagh,
Sorry you had trouble getting through via the phone, the lines can get very busy at times.
After looking into your case, we noticed that you had also submitted your request through our online contact form and one of our representative has already replied to you informing you accordingly. Please check your inbox as well as junk / spam folder.
The tripsta team
Poor customer service
I have tried to contact tripsta to cancel my booking asap, but no one picks up the phone even I have tried my best to call too many time and keep patient to wait 20mins each call and pay £0.30/min. Discussing!
What should I do to cancel my booking in the case that I can't contact you anyway?!
Please contact me asap. My booking is on Tuesday but now I still get stuck to cancel it.
23 de julho de 2017
Opinião espontânea
Resposta da tripsta.ie
Dear Tú Cẩm,
Sorry you have been having problems getting through. Our lines can sometimes get very busy.
After looking into your case, we noticed that you have also submitted your request through our online contact form and one of our team has already replied to you. However, we have shared your details with the team and the first available representative will contact you via phone to assist directly.
The tripsta team
Complaint
Hi,
I have contacted tripsta a week ago with regard to the order of 2 first names. their customer service said there will be no charge. 5 days later they get back to me saying the airline wants 10 euro and tripsta wants 40.
In my opinion its plain extorsion of money for nothing. each time i contact them different rep answers and dont even read the complaint. moreover no one from trista calls you, just plain emails from people who misunderstand the request. My flight is in august so i hope someone will wake up there. call me and sort this out.
19 de julho de 2017
Opinião espontânea
Resposta da tripsta.ie
Dear Jane,
We can understand your frustration and are sorry to hear that you are dissatisfied.
We would like to inform you that the procedure of name correction is involved whenever the name of a passenger is spelt wrong or doesn't match the order of their name on their passport.
Whether the name change is possible or not is always subject to the approval of each individual airline. Furthermore, in case the name change is approved by the airline company, extra costs may occur depending on the ticket’s fare rules and service package selected by the customer during the online booking process.
After looking into your case, we noticed that one of our representatives, upon further investigating your case with the airline company, has already been in touch with you, via phone and email, informing you accordingly and providing you with all the alternative solutions.
The tripsta team
I keep on calling but no one answer!!!!
I keep on calling but no one answer, they say I will be shortly put in contact with someone but I have being trying the all day and waited always more than 20 minutes and nothing happened. This is really annoying I do not know what else to try! I misspelled my aunt name on the ticket and I need to solve this problem before is too late. Please help!
18 de julho de 2017
Opinião espontânea
Resposta da tripsta.ie
Dear Iole,
Sorry you have been having problems getting through, our phone lines do sometimes get very busy. Sounds like you are having a stressful situation and you definitely should have been able to speak to a customer service representative easily.
However, we have already shared your details with the team and the first available representative will contact you to assist directly.
The tripsta team
I have been tying to call tripsta for a …
I have been tying to call tripsta for a while because I got the dates wrong for my trip and they have not been answering. This needs to be sorted out as soon as possible and I need them to call me back and they just have not done that.
15 de julho de 2017
Opinião espontânea
Resposta da tripsta.ie
Dear Daniella,
Sorry you have been having problems getting through via phone, our phone lines do sometimes get very busy.
We have shared your details with the team and the first available representative will contact you to assist directly.
The tripsta team
I misspelled my mother's name while …
I misspelled my mother's name while making a flight ticket reservation from Seoul to Phoenix. It is a slight misspelling of her first name (Her first name is JONGLIM but the ticket shows JONELIM).
I am worried because so many people complain about tripsta's slow response on email. So I tried phone calls 5 times, but no one answered.
Also, I heard that there are additional fees to pay to change the typo.
According to my knowledge, the Asiana airline, that me and my mother will be using charge no additional fee to change the minor typo.
(I am not so sure about Alaska airlines that we will be also using to transfer)
I hope tripsta would not try to rip me off.
I think the charge varies hugely according to the reviews online.
11 de julho de 2017
Opinião espontânea
Resposta da tripsta.ie
Hello,
We are sorry to hear that you had trouble getting through via the phone.
Trispta is a travel agency and as a third party, is bound to all fare rules and regulations imposed by the aniline company. The name change procedure may seem like a relatively simple admin task but whether they are possible or not is always subject to the approval of each individual airline. Depending on the airline company’s rules and regulation additional charges may occur.
After looking into your case, we noticed that you have already been in touch with our customer support team, your request was approved by the airline company and the new ticket with the correct name has already been sent to you.
We hope your mother has an excellent trip.
The tripsta team
Why no deal?
I expected more price variation to attract people to particular flights and enhance sales. For someone like me, who has time to spare, there was little advantage in cost day to day or hour by hour.
11 de julho de 2017
Opinião espontânea
Resposta da tripsta.ie
Hello Peter,
We value customers' feedback, so thank you for taking the time to share this with us. We will pass your comments to the relevant department.
Enjoy your trip!
The tripsta team
Resposta da tripsta.ie
Hello Ivan,
Glad you like tripsta.
Thank you for your feedback.
The tripsta team
I've tried in vain to contact Tripsta …
I've tried in vain to contact Tripsta via email and phone calls (I waited for a long time on the customer service line) as I need to amend my second passenger's passport number. I haven't had a reply and need to change this before we fly. There's no option on their website to amend your information, book luggage or even see your flight details! Extremely stressful when it should be simple.
5 de julho de 2017
Opinião espontânea
Resposta da tripsta.ie
Hello,
Sorry you had trouble getting through via the phone. Our team aims to respond to all customer requests within 24-48hours.
After looking into your case, we noticed that the passport number for the second passenger has already been updated and one of our representatives has replied to your email informing you accordingly.
The tripsta team
Help me solve my problem by at least replying!
Ive booked with tripsta with a fair price to amsterdam,then realised that my last name ive wrote when filling the e ticket dont match my passport last name(slight misspelling).
Since that i ve been trying to reach them via emails and phone calls but no one replies(called them to approx every country).
Please i would like to fix my problem prior of my flight!!
4 de julho de 2017
Opinião espontânea
Resposta da tripsta.ie
Dear Louis,
Sorry you have been having problems getting through, our phone lines do sometimes get very busy. Our team does respond to customer emails so they will be in touch. However, we have also shared your details with the team and the first available representative will contact you to assist directly.
The tripsta team
URGENT ISSUE!! ASAP
This is the worst experience ever and I'm really DISAPPOINTED with TRIPSTA's HORRIBLE Customer Service!!!
I'm very exhausted! I tried many times to reach TRIPSTA with a good manner, I want to cancel my flight booking and have sent emails TWICE and calls many times +44 (90) 1815 0100, I cannot reach the customer service at all! Only listen to the voice message for 15 minutes!
I am a very patient person but I have my limit!
Please resolve this issue ASAP!!
Thanks!
Please call me back as soon as possible! I'm waiting for your quick response
My phone credit already runs out just for listening to your voice message! Please response!!!!!
2 de julho de 2017
Opinião espontânea
Resposta da tripsta.ie
Dear Jennifer,
Sounds like you are having a stressful situation and you definitely should have been able to speak to a customer service representative easily. Sorry you had trouble getting through via the phone, the lines can get very busy at times. Our team will be in touch if you have emailed them but we have also forwarded on your message for you. The first available representative will contact you to assist directly.
The tripsta team
Horrible
Horrible. Avoid Tripsta. When booking, there is no option to add luggage, I have to travel only with my small suitcase that I can take on the plane with me. No option to add bigger suitcase, not during booking and not after booking. Their terms and conditions say that it is possible (and more expensive than my plane ticket), but they don't say how to do it, and do not respond to my questions. Somebody told me I can add it directly at the airline company that I fly with, but this company says that because my booking is managed by Tripsta, I have to do it through them. All in all, I am going for a month camping abroad and can take only a small 8kg suitcase, basically no way I can take another luggage with me.
1 de julho de 2017
Opinião espontânea
Resposta da tripsta.ie
Dear M,
We are sorry to hear that you are dissatisfied with your recent experience when using our site.
If the airline company doesn't include baggage in the ticket price, you may see a mark with a red suitcase and in one of the following booking steps the user is prompted to add the suitcase with the extra fees imposed by the airline company.
In some cases, we do not have access to the airline company’s baggage system so any additional baggage can only be added after completing the booking by contacting us or the airline company directly.
After looking into your case, it is possible to add baggage by managing your booking directly through the airline company's website, using the airline reference code provided in your e-ticket.
Should you need any further information or assistance, please sent us an email through our contact form http://www.tripsta.ie/contact-form, quoting your booking reference number and one of our representatives will get back to you to assist directly.
The tripsta team
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