The Tropco Opiniões 

445
•
TrustScore: 4.5 em 5

4,5

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Ordered fish from trop co for the first time as only recently got a tank. They came very well packaged, and Callum who I believe is the manager was very helpful with information and questions that I n... Ver mais

Classificada 1 em 5 estrelas

last order of tropical fish (phantom Tetras) after 6 days they developed white spot,treated with esha exit ,but lost all but one.Other fish in community aquarium have developed the disease.Water qua... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

First time I’ve visited TropCo and was so impressed. Highly recommend visiting if you are just starting in the hobby, great customer service and the staff was so helpful.

Classificada 5 em 5 estrelas

Order came on the delivery day with no issues. All fish arrived in perfect health and settled in to their new tank with out any problems. Would highly highly recommend this company for their great ser... Ver mais

Informações sobre a empresa

  1. Animais

Informação fornecida por diversas fontes externas

At the Tropco and the Carpco, we pride ourselves in offering a service that exceeds our customers expectations. Whilst in the vast majority of cases, the delivery of live fish goes seamlessly, occasionally problems can arise and it is at this time that our service comes into its own. We are always here and our help and advice is always free. Fish are our passion, not just our livelihood!


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

445 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 20% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(445)

46 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Fantastic service

Fantastic service, fish arrived all packed and safe, with heat pads to keep the water the right temp.

4 great peacock gobys, will most definitely will be ordering again 👍😃

⭐️⭐️⭐️⭐️⭐️

9 de janeiro de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Won’t deliver to mid-Scotland

Won’t deliver to mid-Scotland ( anything a mile north of Dundee), not listed on website. Blames this on the couriers, but there are other couriers happy to deliver to the whole of Scotland. Don’t claim UK delivery on your site when you can’t supply to the top 1/3 of the country.

8 de janeiro de 2021
Opinião espontânea
logótipo da The Tropco

Resposta da The Tropco

If we could deliver, we would deliver! It is the couriers that set where they can deliver to, not us!!
Unfortunately you seem to believe that we would turn down business for fun. We wouldn't. Any courier that we use has to be licensed to carry fish by law. Unfortunately, the courier company that is licensed is so busy that they cannot guarantee delivery of some live fish to certain postcodes so they, understandably, do not accept deliveries to these postcodes.

All restricted postcodes are shown under the deliveries tab on the website. This list includes DD8 postcodes. This list is given to us by the courier company. It is not a list compiled by us just so people living 1 mile north of Dundee are not able to buy fish.

Classificada 3 em 5 estrelas

Wrong size fancy goldfish

Ordered 2 fancy goldfish, black moor, (10 to 12 cm) and calico ranchu (7 to 8cm).
Got a call as soon as I ordered to confirmed the delivery date and delivered them in 3 days which I was happy with.
However when I got them my black moor was 8cm and ranchu 6cm. I told them about the black moor since it was way too small and sent them picture. They refunded £5 but at that time I didn't realise my ranchu was also smaller than what it should be.
I think they mistakenly gave me smaller size

19 de novembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

I received my tropical fish this…

I received my tropical fish this morning (very early) from this company and I have to say that I highly recommend them, I had to smile when I saw they came along with little heating packs to keep them warm whilst travelling, the fish are very colourful and very healthy, well well packaged as well, I'm very happy with the fish and now I'm going to get all my fish from here!! Very impressed. Thankyou trop.

19 de novembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

New Customer, Brilliant Company!

Tropco are what many local aquariums should aspire to be like. Communication is brilliant, service is polite and helpful. The fish are honestly in a better state after travelling from Kent in a van, in comparison to the fish I've bought locally that haven't had to travel so far.

You guys clearly care very much about your fish, service, the environment and your customers. I am so thrilled with your service that I will be using you and only you guys from now on! Thanks so much, 10/10!

12 de novembro de 2020
Opinião espontânea
logótipo da The Tropco

Resposta da The Tropco

Thank you so much for taking the time to leave this review. We really appreciate it and it is fantastic to see that our hard work and care pays off. Thank you from all at The Tropco!

Classificada 5 em 5 estrelas

I want to assure people if they are…

I want to assure people if they are unsure about buying fish online. The quality of the fish is amazing, superb condition, the delivery was speedy and the staff very helpful. I wont have any doubts about getting more fish from the trop co

16 de outubro de 2020
Opinião espontânea
logótipo da The Tropco

Resposta da The Tropco

Thank you so much for taking the time to leave a review. We really appreciate it! All the best for The Tropco!

Classificada 5 em 5 estrelas

Tropco in my experiences with them are…

Tropco in my experiences with them are a fantastic company!! Great fish and will do anything to help you out! I bought 12 mixed community fish from them and on my own fault 5 died over night as there wasnt enough air in the water any way I sorted the problem with advice from tropco they phoned me to help and said on your next order we will give you a few extra fish. I expected a few guppies or cheaper fish bit I actually recieved the fish that had died in return. I am so happy with this it's great that a company has great customer services skills still and are helpful. Great company a🌟will be my regular fish supplier from now on.
Thanks guys especially Jack and Andy.

Sean Seaversion

9 de outubro de 2020
Opinião espontânea
Classificada 2 em 5 estrelas

Received fish from you most of fish had…

Received fish from you most of fish had white spot ive lost quiet alot of fish due to this my other fish were very healthy before I got fish from you and put in my tanks as I ordered alot of fish my molly died and swordfish and silver molly lost 4 pearls aswell and laods are covered in white spot thanks very much on all 3 of my tanks and my daughters tank aswell also had white spot now ive lost alot of fish so disappointed

3 de outubro de 2020
Opinião espontânea
logótipo da The Tropco

Resposta da The Tropco

Hi Sue, I am afraid I cannot find an order from you so please get in touch so that we can help.
Whitespot is a pain in the backside. Despite our best efforts and quarantining, whitespot can still appear unexpectedly, due to a change in water chemistry, temperature or a stressful experience for the fish. This can happen with any fish from any supplier unfortunately. However, we are always here to help so please get in touch and we will do whatever we can for you.
Thanks Andy

Classificada 5 em 5 estrelas

Beautiful Fish from Tropco

I've ordered Guppies from here twice. All were healthy, lively and beautiful. They arrived safely and the delivery was smooth. Customer service is brilliant, I had a slight issue and they were very professional and helpful and replied fast. It's been many months and all the fish are in good health and still here. Would highly recommend.

2 de outubro de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

I have waited three weeks plus for fish…

I have waited three weeks plus for fish that they have not send they told me on the second week the fish is still acclimating that is ridiculous it does not take two weeks to acclimate a fish and now I’m having a refund because the fish aren’t in a good state they do not know much about their fish as the fish I ordered are shy and hide and they call it a bad state

10 de setembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Top customer service :)

Have ordered from Tropco early last week using the website. The very next morning I had a lovely call to arrange delivery for this coming Friday. All was seamless.

I have had to call two more times to add to my order and both times have not been an issue to the staff. Everyone is very helpful, knowledgable and will go out of their way to check stock for you.

Competitive pricing, great selection and the helpful staff are on hand to discuss alternatives should they be required.

I have yet to receive my order which is due Friday but the customer service experience so far has been second to none and I cannot fault this company. I will be returning many times in the future.

Thanks folks!

5 de agosto de 2020
Opinião espontânea
Classificada 3 em 5 estrelas

Courier an issue

I’d really like to give this review 2.5 stars not 3.
The main issue was the courier. Using the tracking information, my fish should have been delivered before 12. I contacted the courier at 12:30pm after I noticed my delivery had been cancelled by customer. I spoke to a very nice lady at the local depot who said they would be with me by the end of the day (possibly as late as 6pm). I decided at this point to collect them myself as I was more concerned with the welfare of the fish than the hassle of collecting them. 6 guppies and 1 angelfish arrived alive but on the cool side having been bagged for the best part of 24 hours. Fish were introduced into fully cycled tanks. The angelfish has struggled since arriving, very shy, lack of interest in food etc. Unfortunately we lost him after 10 days. 1 guppy died within the first week, the remaining 5 seem to be doing OK and were the size and colours I requested. My gut feeling is that the length of time in transport probably resulted in too much stress.

2 de agosto de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Great company have ordered from them…

Great company have ordered from them many times and have always been perfect until recently. My previous order was missing fish, that's fine no big deal. I wanted to order from them again anyway so they said they would add it into my next order. On my next order was 2 acaras ( a pair ) and 3 guppies + the 2 I was owed. I was so excited about my acaras as they were going into my 240 with my BP and tetras. When I received them, the water in the bag looked like a yellowish green, but I pop the bag in the tank and once warmed up I acclimatised them to the tank. They settled right in! Was perfect, until I noticed they had ick and had to remove them. I had to spend another £25 getting treatments and setting up another small tank for them to get better, on day 3 and noticed white fluff on the ends of their ragged fins :( tropco are great and usually on point! But not what I expected for £9 per fish. I feel like I've just bought these fish from pets at home. Other then that I do recommend tropco.

26 de julho de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Highly recommended!

Received healthy, well packed fish. There seemed to be very little stress caused during transit. 5 days later they are happily settled in their new home. Polite and efficient communications throughout transaction.

I've had a few bad experiences getting fish delivered from other sources, so this was a relief. I shall definitely use again. Many thanks.

24 de julho de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent experience

I've always been a bit skeptical about ordering live fish on the internet however due to lockdown my options are limited so I thought I'd give Tropco a go.

What can I say, I'm really impressed by the live stock and service offered by Tropco. I've ordered over 50 fishes over 2 deliveries and they have all arrived on-time, alive and healthy.

Very impressed and will definitely order again and recommend family and friends!

22 de julho de 2020
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais