The Tropco Opiniões 

442
•
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

last order of tropical fish (phantom Tetras) after 6 days they developed white spot,treated with esha exit ,but lost all but one.Other fish in community aquarium have developed the disease.Water qua... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Order came on the delivery day with no issues. All fish arrived in perfect health and settled in to their new tank with out any problems. Would highly highly recommend this company for their great ser... Ver mais

Classificada 5 em 5 estrelas

This was my first time ordering fish online, and after reading so many positive reviews of Trop Co, I decided to order two Zebra Veiltail Angelfish. I was amazed by the packaging and by how sea... Ver mais

Classificada 5 em 5 estrelas

Delivery came on the day specified and kept informed all the way ... from order to delivery time. Fish arrived safely bagged and in good health. Went through the usual procedure to acclimatise and the... Ver mais

Informações sobre a empresa

  1. Animais

Informação fornecida por diversas fontes externas

At the Tropco and the Carpco, we pride ourselves in offering a service that exceeds our customers expectations. Whilst in the vast majority of cases, the delivery of live fish goes seamlessly, occasionally problems can arise and it is at this time that our service comes into its own. We are always here and our help and advice is always free. Fish are our passion, not just our livelihood!


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

442 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 20% das suas opiniões negativas

Geralmente responde em 48 horas

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4,5

Todas as opiniões

(442)

43 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Exceptional

Absolutely fantastic customer service so helpful & really pleasant staff, they really go out of there way to answer any questions you have & know exactly what they are talking about. Fish quality is second to none & I can’t wait to come back & purchase more thank you so much! Exceptional

12 de janeiro de 2024
Opinião espontânea
logótipo da The Tropco

Resposta da The Tropco

Thank you so much for the lovely review. It really does mean the world to us. All the best from The Tropco Team.

Classificada 1 em 5 estrelas

Misidentifying Fish

Ordered a pair of yellow tiger endlers and received half moon tiger guppies instead. Found this strange as they don't even sell those. Looked back at the listings and found they're selling the half moon guppies as El Tiger Endlers, a completely different fish.

Only the male was refunded.
Vallisneria was also sent dry and in poor shape.

Had high hopes for this place but won't be ordering again.

28 de dezembro de 2023
Opinião espontânea
logótipo da The Tropco

Resposta da The Tropco

I am sorry that you received the incorrect Male Guppy. That is why we refunded you for it without a problem. You did not actually order a pair. You ordered a female Endler (not a Yellow Tiger Endler) and we sent a female Endler. We always do our best to make sure that every customer is happy and I am sorry that we failed in your case. We would always send Vallis without water as they travel best that way. If yours did not travel well, please send us a photo and we will sort it out for you.

Classificada 1 em 5 estrelas

Their delivery company is useless

The site and other people’s feedback looked fine. However after waiting in all day for my package to be delivered I received a message from the driver to say that he couldn’t find my address and asked me to rebook my delivery for another day. I picked today as it’s the only day this week that somebody is at home so what’s the point of picking a day at some date in the future as the things will be no good to me by then. Every other courier company I use have no problem finding my address so I don't know why the DX driver ca’t find it/

28 de novembro de 2023
Opinião espontânea
logótipo da The Tropco

Resposta da The Tropco

I am really sorry that you have had this experience. I understand that this order was live plants (not live fish as that is sent on a different service) and we have promised to replace them for you at no charge. We have been let down by the courier company in this instance which is extremely rare but we are sorting this for you. All the best from The Tropco Team

Classificada 5 em 5 estrelas

Quality fish

Ordered 7 fish & they all arrived healthy. They were packaged well with instructions for there immediate care. I would definitely order from them again.

24 de novembro de 2023
Opinião espontânea
logótipo da The Tropco

Resposta da The Tropco

Thank you so much for the review. We work very hard to get things perfect for our customers and I am pleased that we have done so for you. All the best from The Tropco Team

Classificada 5 em 5 estrelas

Thank you so much

Thank you so much! You saved my fish with the Goop & the cycled filter! You are amazing!!! Highly recommended!!!

10 de novembro de 2023
Opinião espontânea
logótipo da The Tropco

Resposta da The Tropco

Wow, Thank you! We really appreciate you taking the time to leave a review. We are very proud of Goop! All the best From the Tropco and Nitrico team!

Classificada 5 em 5 estrelas

No problems

Second purchase from Tropco. Excellent service. Fish arrived safely and in good health. Will purchase from Tropco again.

4 de novembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

So far so good

So far so good, all the fish arrived really well packaged well worth the £20 delivery, even the heat pads still had heat in them. The fish were in top condition and in very good health maybe a bit on the small sizes they were advertised as but I can’t complain also I ordered longfin leopard danios and I got longfin zebra danios which I know are the same species, but overall I will definitely order again in the future good job everyone at tropco

6 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Healthy fish, safely delivered

I used TropCo for the first time to buy fish adn plants having been disappointed with the selections at my local aquarium shops. Ordering was easy and the courier company provided updates and delivered on time. The fish were well packaged and arrived packaged in strong bags with plenty of brown papaer and heat pads. When I released the fish they all perked up and showed their colours and nearly a week later they are all doing well. I emailed them with a question and they quickly replied so I will use them again.

19 de agosto de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely spot on company

Absolutely spot on company. Recently set my aquarium up again and they came highly recommended. I've bought fish, plants and other bits from there without any problem. A great team, working hard and very helpful. It's only a few miles from me as well. Couldn't ask for more. I'll be returning all the time. Thoroughly recommend them 👏🏻👏🏻👏🏻

23 de agosto de 2023
Opinião espontânea
Classificada 4 em 5 estrelas

Overall a good company …

Having bought fish from tropco before on this occasion was disappointed to find the Borneo sucking loach dead on delivery all the other fish fine
Wanted the the sucking loach more than the other fish ordered all credit to tropco after emailed them refunded me for the dead fish and FOC on further orders just a wee bit annoyed paying out £19-95 pp for the fish I really wanted on this occasion but overall a good online company
After emailing tropco they have kindly agreed to send me another Borneo loach this is good company that’s looking after it’s customers and cares

15 de agosto de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

another amazing delivery from trop co…

another amazing delivery from trop co all fish super healthy and well packed im over the moon with my new L number pleco, i messaged them when i had not managed to get one in time and the got me stock of one the next day always going above and beyond keep up the hard work guys thank you so much i will be back in the future when the wife lets me spend some more money haha

4 de agosto de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Such a professional company

Such a professional company, from ease of ordering to getting updates about the delivery which arrived on time with all fish and frogs active and healthy. After having a bad experience with another well known company ( they didn’t let me know the delivery date and the fish sat at my back door for a few hours) I will definitely be using Tropco again. Well done guys

2 de agosto de 2023
Opinião espontânea
Classificada 4 em 5 estrelas

So far so good

I have always been uncomfortable about online live fish purchases, preferring to see the conditions in the shop and to provide a short transit from store to my aquarium. However, I spotted some Melanotaenia lacustris for sale at a reasonable price at TropCo, and as I have been looking for some locally for a long time, I have purchased 5 youngsters to go with my lonely adult. These arrived promptly next day as advised by the courier company. The fish have come in a couple of large bags, well packed with brown paper and heat pads, still warm.
I have acclimatised them to my quarantine tank this morning and all but one are looking lively and healthy. One has been constantly swimming at a 45 degree angle since arriving, whereas the others are swimming more naturally and horizontally. Time will tell whether he/she will make it, but so far, I have not regretted my online purchase from TropCo.

18 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic service, Great Customer Support

Fantastic service, have bought from these guys multiple times now, fish were superbly packaged, really secured and safe. No issues with any of the fish, they've all settled really well. Can't thank these guys enough, makes it so easy to get new stock without having to go out and purchase. Have also had really good experience with their customer support when I need to increase my order after the purchase!

1 de julho de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Been buying from Tropico many years all…

Been buying from Tropico many years all ways give them 10 out 10...but this last order (#101937) not good.
Had dead fish on arrival, which sometimes happens.
Its the fact they are not replying to emails or phone to discuss my refund is very unusual...feeling they got problems.. won't use again.

11 de julho de 2023
Opinião espontânea
logótipo da The Tropco

Resposta da The Tropco

Hi, I am really sorry that you had a DOA. We have has a look through all of the emails and cannot see any email from you. We certainly would not ignore your emails or your calls. Unfortunately I cannot email you because the email address that you have left is noconsent@btinternet.com which is not a valid email address. Thank you.

Classificada 5 em 5 estrelas

Amazing company, amazing fish.

I was very nervous ordering fish online, never have before. After asking the guys at tropco a hundred dif questions I ordered 5 pea puffers. They came on time in a wonderfully packed box with everything to recycle when my cats have finished with it. Fish were bagged separately in big strong bags and the heat pads were still warm infact my cat laid in them and went to sleep. They look happy and healthy and I highly recommend this company, they went beyond helpful to put my mind at rest. You should all be proud 👏

9 de junho de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Disappointed

Very dissatisfied with my purchase product was nothing like advertised will not be using tropco ever again

3 de maio de 2023
Opinião espontânea

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