The Tropco Opiniões 

442
•
TrustScore: 4.5 em 5

4,5

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Classificada 1 em 5 estrelas

last order of tropical fish (phantom Tetras) after 6 days they developed white spot,treated with esha exit ,but lost all but one.Other fish in community aquarium have developed the disease.Water qua... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Order came on the delivery day with no issues. All fish arrived in perfect health and settled in to their new tank with out any problems. Would highly highly recommend this company for their great ser... Ver mais

Classificada 5 em 5 estrelas

This was my first time ordering fish online, and after reading so many positive reviews of Trop Co, I decided to order two Zebra Veiltail Angelfish. I was amazed by the packaging and by how sea... Ver mais

Classificada 5 em 5 estrelas

Delivery came on the day specified and kept informed all the way ... from order to delivery time. Fish arrived safely bagged and in good health. Went through the usual procedure to acclimatise and the... Ver mais

Informações sobre a empresa

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Informação fornecida por diversas fontes externas

At the Tropco and the Carpco, we pride ourselves in offering a service that exceeds our customers expectations. Whilst in the vast majority of cases, the delivery of live fish goes seamlessly, occasionally problems can arise and it is at this time that our service comes into its own. We are always here and our help and advice is always free. Fish are our passion, not just our livelihood!


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

442 opiniões

5 estrelas
4 estrelas
3 estrelas
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1 estrela

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Respondeu a 20% das suas opiniões negativas

Geralmente responde em 48 horas

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4,5

Todas as opiniões

(442)

43 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Shrimp and Fish

Ordered some fish and shrimp for the first time from The Tropco (and first time I’ve bought online). Everything from ordering to delivery was spot on and packaging seemed good with warmth still in the heat packs. The shrimps where on the smaller side but as described but unfortunately, one did not survive the journey which is a shame.

18 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent as always!

Usual superb service from the TropCo team. My last three orders this calendar year have been perfect. I enquired regarding livestock before I placed my order and received a prompt response from Sean who provided pictures and videos of the exact fish I was planning to order. My order arrived exactly as requested, delivered by DX the following day, all fish healthy and as described. Brilliant service! 👍

4 de abril de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Very disappointed Anubias golden and…

Just received my Anubias golden and I’am not very happy with it sadly 😢. I have been sent two very small Rhizone’s adout 2.5cm long with 5 small leaves on one and about 7 on the other. It is very obvious there are just newly re-potted plants from A different pot! The pots have loose gravel in The bottom to weigh them down which to me looks like a driveway gravel. And The roots has not grown on to the Rockwool In anyway and just fell out with a lightest of touches. Very expensive for extremely small freshly potted plants. Sadly will not be buying any more plants for here as I feel like I have just been robbed blind!😢

18 de abril de 2023
Opinião espontânea
logótipo da The Tropco

Resposta da The Tropco

I am very sorry that you are unhappy with your plants and I have refunded you for them. However, the Anubias Nana Golden is one of the smallest anubias but also should not be rooted in substrate as it will die back and rot. The pot is used for holding it in the plant system and also for shipping. It should always be removed from the pot when put in the tank and attached to a rock or wood, often with superglue.

Classificada 5 em 5 estrelas

Very happy

I’ve made a couple of purchases from Tropco since setting my first tank up. Overall I was impressed. Fish were sent carefully packaged up with heat pads. All arrived safely.
Also bought some Goop. Totally amazing stuff. Would recommend it to anyone setting up a tank.

22 de março de 2023
Opinião espontânea
Classificada 3 em 5 estrelas

Thank you for my order and Good Quality Fish

Thank you for my order, all the fish has settled in now also very happy and healthy.
I would definitely recommend Sims Tropical Fish for their service and Quality
I would not hesitate to buy from them again.

16 de março de 2023
Opinião espontânea
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Resposta da The Tropco

Thank you for the review but I am not sure that you have left it for the correct company? We are The Top Co. Not Sims Tropical Fish.

Classificada 5 em 5 estrelas

Would reccomend to others

Very good company,ordered 28 mixed tropical fish,all arrived safely,very well packed with plenty of heat packs,water warm on arrival.very nice fish.

16 de março de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Will forever be my go-to !

Over the past year I've made several purchases and I've never been disappointed. I would really recommend this to any fish enthusiast! The fish are always just as described, good quality and healthy, and the staff are extremely helpful, responding quickly. Overall Tropco is very reliable, never once had to worry about a package.

21 de fevereiro de 2023
Opinião espontânea
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Resposta da The Tropco

Thank you for taking the time to leave a review and I am really pleased that you are so happy with our service. It means a lot to us! All the best from The Tropco

Classificada 5 em 5 estrelas

New tank set up

We decided to set up a fish tank in December. I heard about the Nitrico goop in a magazine and I have been thrilled with the result. The goop arrived on time and we were able to introduce the fish immediately. It's nearly 6 weeks now. The fish are all doing well and the nitrite level is zero. I was sceptical about the claims but it seems to be working perfectly

29 de dezembro de 2022
Opinião espontânea
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Resposta da The Tropco

Thank you for taking the time to leave a review. We are very proud of our goop and it is making a big difference for a lot of aquarists and their fish up and down the country! All the best from The Tropco

Classificada 5 em 5 estrelas

This company is so good at what it does…

This company is so good at what it does it feels like your being pranked. Maybe thats because other companies are so bad now but either way, they have excellent customer service. I called to ask about sex ratio of fish and the lady actually called down to the floor to check, great! they had a rare fish and the sex ratios were perfect! amazing. then the postage arrived on day in the morning, great! then the packaging was large so that the box couldnt be thrown about, thoughtful! the heat packs were fine and there was a spare bag again to make the delivery smoother for the fish. this should be your go to for buying tropical fish.

26 de janeiro de 2023
Opinião espontânea
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Resposta da The Tropco

Martin, thank you so much for taking the time to leave a review. Our customer service is very important to us and I am pleased that it works as it should! All the best from The Tropco Team

Classificada 5 em 5 estrelas

Tropco go the extra mile!

This is the second time I have ordered from Tropco.
Taken delivery this morning of 5 Ember Tetras to go with my 9 I received from the same company back in November 2021 (I originally had 10 but unfortunately lost one a couple of months ago)All very healthy and pally with their new mates up in Yorkshire.
I also received my male Crowntail Betta today. He far exceeded all my expectations and is absolutely stunning. I love him to bits! I gave a brief description of what I would like upon ordering and the staff nailed it! Thank you all so much. You deserve a pay rise! 😂
Thanks also to DX couriers too. Brilliant!
One very happy customer.

20 de janeiro de 2023
Opinião espontânea
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Resposta da The Tropco

Thank you for leaving a review for us! We really appreciate it and are so pleased that your are happy with the fish that we have sent you. All the best from The Tropco

Classificada 5 em 5 estrelas

I bought some Nitrico after having a…

I bought some Nitrico after having a sudden spike in Nitrites.
It arrived on Thursday, followed all the instructions and also had a really informative conversation with a gentleman who works for the company.
Checked ammonia level at nine thirty that evening and it was zero.
Checked all water parameters the following morning and everything perfect.
This stuff is amazing and I am relieved that my fish are now all safe.

13 de janeiro de 2023
Opinião espontânea
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Resposta da The Tropco

Thank you so much for taking the time to leave a review. Goop really is a game changer and will save thousands of fish and relieve a lot of stress for their owners! All the Best from The Tropco and Nitrico

Classificada 5 em 5 estrelas

The goop is a miracle product!

Bought their ‘goop’ after struggling with total ammonia for a few weeks. Tried EVERYTHING - adding additional (mature) filters, water changes at all kinds of frequencies and amounts, plus a host of different ‘chemicals’. It was just not budging, despite other parameters being totally fine. I was at my wits end, ready to rehome my precious fish and give up the hobby.

Enter the goop - added it to my filter per the instructional leaflet. Didn’t see much change that night, even with a partial water change. Came home from the work the next day to find my total ammonia had dropped from 1-2ppm to ZERO! I ran the test five times, in addition to testing my liquid ammonia, to check the test kit wasn’t broken and I wasn’t missing anything. Yet the tank water was not showing a single trace of ammonia! Phrase ‘lifesavers’ feels very appropriate!!

Honestly cannot recommend they’re goop enough - be that for new tanks, or (like mine), crashed tanks. Not one to leave reviews generally but this stuff is incredible. Thank you!!!

24 de dezembro de 2022
Opinião espontânea
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Resposta da The Tropco

Thank you so much for taking the time to leave a review and really pleased that Goop saved the day! All the best from The Tropco and Nitrico

Classificada 5 em 5 estrelas

Amazing Communication

Ordered fish a few days ago. I was impressed with their communication. Given the cold temperatures they are not shipping fish until the weather warms again on Tuesday. Im so pleased they have put the fish welfare ahead of them making money and risking the lives of my new little friends. I cant wait to get them on the 20th.

13 de dezembro de 2022
Opinião espontânea
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Resposta da The Tropco

Thank you so much for taking the time to leave a review. It means a lot to us! All the best from The Tropco

Classificada 5 em 5 estrelas

Tropco Fish exchange + experience

Fantastic experience at Tropco, a great place to take in a tone of baby fish for an exchange! Staff really approachable and polite! Never had any problems with fish!

18 de novembro de 2022
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Resposta da The Tropco

Thank you so much for taking the time to leave a review. We will always try to accommodate local breeders if we can. All the best from The Tropco

Classificada 5 em 5 estrelas

I have waited 2 weeks before writing…

I have waited 2 weeks before writing for this review. I was aprehensive about buying fish to be delivered and was almost scared to open the box when it arrived. However my anxiety was a waste of time. The fish arrived extremely well pack with heat packs. We have lost 2 fish after a week but to be fair even buying them in the shop previously this has happened. We were also given a couple of extra fish so have the amount we paid for. We aren't to bothered about the size of the fish as we like to see them grow and flourish. we have had out fish now more than 2 weeks and they are happy and healthy. We are very impressed and will use Tropco again and recommend.

13 de dezembro de 2022
Opinião espontânea
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Resposta da The Tropco

Thank you so much for taking the time to leave a review. I am sorry that you lost a couple of fish but please remind us of this next time you order and we will make it up to you. Thanks The Tropco

Classificada 2 em 5 estrelas

Was really pleased with fish and…

Was really pleased with fish and delivery service, bought 16 fish in total to fill a new tank. Noticed some white spots on tetras thought they were just air bubbles, now one of my otocinclus’s is covered head to tail in spots and is barely moving so I assume my entire tank will now get this. Spent over £100 on my fish so will be really disappointed if something happens to them

23 de novembro de 2022
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Resposta da The Tropco

Hi Katie, I am really sorry that it sounds like you have an outbreak of whitespot. We do everything that we can to ensure that fish are as clean as they can be but Whitespot is one of those problems that can rear its head even though everything was perfectly healthy before shipment. I will ask Sean to get in touch with you today to see how we can help. Thank you.

Classificada 5 em 5 estrelas

I'd highly recommend Tropco to anyone, great fish and fantastic customer service 😀

Wow, what can I say, Tropco and the team working there are nothing short of sensational. I'm a novice in fish keeping so I've needed a lot of help and support and Beth has always been on hand to provide direction and advice. I've messed her about a fair bit but she's always patient with me and provides spot on advice. They understand I'm a novice and I've learnt and awful lot from Beth and the team in a short space of time and my confidence is increasing due to their patience and advice. They have a fantastic stock of fish to choose from and not to mention the gloop......anyone who hasn't tried it is missing out. On the odd occasion a fish hasn't made the journey, and this isn't often, they are fast to offer replacements. Fantastic customer service and an awesome fish farm. Thanks guys.

4 de novembro de 2022
Opinião espontânea
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Resposta da The Tropco

Thank you so much for the kind review. The girls in the office to an amazing job! All the best from the Tropco Team.

Classificada 5 em 5 estrelas

Won't be ordering again,orders 4x…

Won't be ordering again,orders 4x Oscar's wild Oscar meant to be 4-5cm was about 2cm and was eaten immediately by the other Oscar's 12.95 down the pan and another Oscar was meant to be super red Oscar costing 25.95 it's a much cheaper Oscar so scammed.up date emailed me saying he personally been check size and basically I'm wrong according to him and the expensive Oscar just need to change its colour,I got a Oscar not a chameleon.update full refund being returned so I will change my rating when received.updste refunded money so removed 1xstar

1 de novembro de 2022
Opinião espontânea

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