Truegrounding Opiniões 142

Resposta da Truegrounding

23/06/2025

We’re sorry you feel this way — your experience matters to us, and we take your concerns seriously.

While we understand that international returns can feel inconvenient, we want to clarify that we do not discourage returns. In fact, we offer a 90-day money-back guarantee, and we process refunds for all eligible returns within that window.

If you've experienced any delays or lack of response, we sincerely apologize. Please email us at support@truegrounding.co with your order number and the subject “Refund Follow-Up”, and our team will look into it immediately to resolve the issue for you.

Thank you for bringing this to our attention — we’re here to help and ready to make things right.

Would you like a condensed version for social platforms or a follow-up email template to send the custo

Resposta da Truegrounding

23/06/2025

Hi Kevin,

Thank you for giving grounding a try — we're genuinely sorry to hear you haven’t felt any improvements yet.

While many customers report relief from issues like arthritis and restless legs, everyone’s body responds differently. Some feel changes within days, while for others, it’s more gradual or subtle. Grounding is a natural wellness practice, and like any holistic approach, the effects can vary based on the person and condition.

We’d love to support you further. If you're still within our 90-day guarantee, you're welcome to request a full refund — no pressure at all. Please email us at support@truegrounding.co with your order number, and we’ll take care of it promptly.

Thank you again for your honest feedback — it helps us grow and better serve our customers.

Resposta da Truegrounding

23/06/2025

Hi there,

We’re truly sorry to hear you’re disappointed with the shoes — we understand how frustrating it can feel when a product doesn’t meet your expectations.

To clarify: our grounding shoes are designed with conductive stitching and grounding elements built into the sole, not just visible hardware. While some components may appear plastic, the actual conductive pathway connects your body to the Earth when worn on natural surfaces — that’s where the grounding happens.

That said, if you believe you received a defective pair or if they’re not what you expected, we absolutely want to make it right. Please email us at support@truegrounding.co with your order number and photos of the shoes

Resposta da Truegrounding

23/06/2025

Hi Nancy,

We’re sorry to hear the product didn’t meet your expectations. We aim to provide clear descriptions and sizing information on our website, but we understand it can still be disappointing if the product feels different than expected.

Our grounding sheets are made with conductive silver fibers and tested for effectiveness — but we know that grounding experiences can vary from person to person. If you're unsure whether the product is working, we’d be happy to guide you through a simple test.

We also offer a 90-day money-back guarantee, and we're more than willing to assist you with a return or refund. Please reach out to us at support@truegrounding.co with your order number, and we’ll make sure you’re looked after.

Thanks again for your feedback — we’re always working to improve.

Resposta da Truegrounding

23/06/2025

Hi Joy,

We’re so glad you took that leap of faith — and even more thrilled to hear how much you love the shoes! 😊

Thank you for your kind words about the fit, quality, and style — we’ve put a lot of care into designing grounding footwear that’s both functional and wearable. And while everyone experiences grounding differently, we’re excited for you to start your journey and see what benefits come your way.

If you ever have questions or need support, we’re just an email away at support@truegrounding.co. Thanks again for trusting us!

Resposta da Truegrounding

23/06/2025

Hi Tina,

We’re genuinely sorry to hear about your experience, especially that the grounding pad caused discomfort — that’s never our intention. While most users report benefits like improved sleep and reduced inflammation, we understand that each body reacts differently.

We take your concern seriously and want to help. I’ve checked our system but couldn’t locate your return request. Please email us again at support@truegrounding.co with your order number and the subject "Urgent Return Request", and we’ll personally ensure it’s handled right away.

We also want to remind you that our products are backed by a 90-day money-back guarantee. You should never feel stuck with something that doesn’t work for you.

Thank you for your feedback — it helps us improve.

Resposta da Truegrounding

23/06/2025

We’re sorry to hear the product didn’t meet your expectations, and we absolutely understand your frustration.

While many customers report benefits from grounding, we also recognize that experiences vary from person to person — and we respect your opinion. Grounding through nature is always a great option too!

Regarding returns: our policy offers a 90-day money-back guarantee, and we do honor refunds. We’re sorry if the return process felt difficult — we're actively working on simplifying it, including providing English-language return instructions and localized support where possible.

Please email us at support@truegrounding.co with your order number and the subject line “Refund Help”, and we’ll personally review and assist your request right away.

Thank you for your honest feedback — it helps us improve.

Resposta da Truegrounding

23/06/2025

Hi there,

Thank you for your feedback — and we’re really sorry for the initial inconvenience.

We’ve checked our records and can confirm that the missing grounding cord was sent out to you after your report. If you haven’t received it yet or need help tracking the parcel, please reach out to us at support@truegrounding.co, and we’ll be happy to assist right away.

We appreciate your patience and hope your grounding experience improves from here!

Resposta da Truegrounding

23/06/2025

Thank you for your feedback. We ship worldwide from different warehouses, which can sometimes affect delivery times depending on your location.

Our grounding shoes are made with materials designed to provide grounding benefits, and we’re sorry if you feel they didn’t meet your expectations. Regarding the soles, grounding shoes use conductive elements integrated within the sole materials to connect to the earth safely.

We understand that international returns can be costly, and our return policy clearly states that customers are responsible for return shipping costs. We aim to be transparent about this to help avoid surprises.

If you’d like further assistance or have any questions, please reach out to us at support@truegrounding.co. We’re here to help.

Thanks again for your comments.

Resposta da Truegrounding

23/06/2025

Hi Helen,

We’re sorry to hear about your experience and understand your frustration. We do our best to process and ship orders promptly, but sometimes delays can occur due to high demand or logistics issues.

We apologize if your order was incomplete — please email us again at support@truegrounding.co with your order details so we can resolve this quickly.

Thank you for your patience and understanding.

Resposta da Truegrounding

23/06/2025

Thank you for your feedback. We’re truly sorry to hear about your experience and the delay in shipping, as well as the trouble with the delivery. We take these matters very seriously and want to make things right.

Our products are carefully shipped internationally, and we always aim to provide clear shipping information at checkout. We understand how frustrating it is to lose a parcel, and we deeply regret that happened to you.

Regarding customer service, we apologize if your emails were not responded to promptly. We are committed to improving communication and resolving any issues as quickly as possible.

Please email us again at [support@truegrounding.co] with your order details, and we will personally ensure your concerns are addressed. Your satisfaction is very important to us.

Thank you for your patience and understanding.

Resposta da Truegrounding

23/06/2025

Thank you for your update and for letting us know about your experience. We sincerely apologize for the inconvenience caused by the return shipping costs. We understand that international returns can sometimes be expensive, and we truly regret any frustration this has caused.

Please know that we do our best to be transparent about our policies, but we’re always looking for ways to improve and make the process smoother for our customers.

If you have any further concerns or if there’s anything we can do to assist you, please don’t hesitate to contact us directly at [support@truegrounding.co]. Your satisfaction is very important to us, and we appreciate your honest feedback.

Thank you for your patience and understanding.

Resposta da Truegrounding

23/06/2025

Hi there,

We’re very sorry to hear about your experience and understand how frustrating it must be to feel ignored and out of pocket.

We always aim to respond to every customer inquiry, and if your emails went unanswered, we sincerely apologize — that’s not the level of service we strive for. I’ve looked into our system, but I’m unable to locate your return or refund request based on this review alone.

Please reach out to us again at support@truegrounding.co with your order number and the subject line “Refund follow-up” so we can immediately investigate and resolve this for you. If you've already returned the product, we’ll work to issue your refund right away.

We stand by our 90-day money-back guarantee and truly want to make this right.

Resposta da Truegrounding

23/06/2025

Hi Pamela,
We’re truly sorry you’ve had a frustrating experience — especially with something as meaningful as a birthday purchase. We understand how disappointing this must feel, and we want to make it right.

Our grounding sheets are compatible in the UK, but they require the correct grounding plug adapter. When placing an order, we ask customers to select their region (UK, EU, US, etc.) so we can include the appropriate adapter. If this was missed or incorrect in your order, we’d be happy to send you a UK-compatible plug free of charge.

Also, you don’t need the invoice to request a return — just email us at support@truegrounding.co with your name and order email, and we’ll assist you right away.

We’re committed to resolving this quickly for you — thank you for giving us the opportunity.

Resposta da Truegrounding

23/06/2025

Hi Mrs Fletcher,

We’re really sorry to hear about your experience and understand how unsettling this must have been — especially when ordering something as personal as a grounding sheet.

To clarify: our company ships globally, and during periods of high demand, orders may ship from one of several fulfillment centers — including our international warehouses. While some packaging may be minimal to reduce waste and shipping costs, rest assured your product is brand new and tested for effectiveness.

If your plug wasn't the correct UK adapter, we’d be happy to ship the proper one free of charge. Our grounding sheets are compatible in all regions — they just need the right plug to connect.

As for the email issue, it looks like you may have emailed a different domain. Please reach out to our verified support team at support@truegrounding.co, and we’ll personally help you with any questions, instructions, or return concerns.

We truly appreciate your feedback and hope we can earn back your trust.

Resposta da Truegrounding

23/06/2025

We’re very sorry to hear about the delivery mix-up and the frustration it has caused. This is certainly not the experience we want for any of our customers.

Please know our support email is active, and we’re here to help resolve this issue for you as quickly as possible. Could you please try reaching us again at support@truegrounding.co? If you didn’t receive a reply, please check your spam or promotions folder, as sometimes emails get filtered there.

We understand how important it is to speak with someone directly, and while we don’t have a phone line at this time, we are committed to providing prompt and helpful email support.

Please send your order details again, and we will prioritize your case to get this sorted out.

Thank you for your patience and understanding.

Resposta da Truegrounding

23/06/2025

Thank you for sharing your concerns. We’re sorry to hear that your experience did not meet your expectations.

We want to clarify that our 90-day refund policy is genuine and designed to give customers peace of mind. To process returns, we do ask for items to be sent back so we can inspect and ensure quality, which is a common practice to prevent misuse and protect all our customers. We understand that return shipping can be inconvenient, and we always strive to provide clear instructions and support during the process.

If you encountered any difficulty or confusion, please reach out directly to support@truegrounding.co with your order details. We want to assist you personally to find a satisfactory solution.

Thank you for your feedback—it helps us improve.

Resposta da Truegrounding

23/06/2025

We’re sorry to hear about the delay with your order. Shipping times can sometimes be longer due to international logistics and customs processes, which are unfortunately beyond our control.

We have not blocked any customers and want to ensure you receive the support you need. Please send us a new message with your order details, and we will personally investigate and update you promptly.

Thank you for your patience.

Resposta da Truegrounding

23/06/2025

We’re sorry for the confusion and any inconvenience caused. Once an order is processed and shipped, it can be difficult to cancel it. We always try to accommodate cancellations when possible, but sometimes shipments go out before we receive the request.

If you would like to initiate a return, please contact us with your order details, and we will guide you through the return process. We appreciate your understanding and hope to resolve this for you.

Resposta da Truegrounding

23/06/2025

Hi there,

We’re sorry to hear about your disappointing experience. Our products are genuine and come with a 90-day money-back guarantee to ensure customer satisfaction. We regret if you found our customer service lacking and would like to make things right.

Please reach out to us directly at support@truegrounding.co with your order details so we can assist you promptly with your return or refund.

Thank you for your feedback — it helps us improve.