Trusty no problem nor their products. All excellent. Just DPD delivery who were down to delivery next day then said “problem in your area” when it showed parcel still at Exeter ( a very long way fro... Ver mais
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Leia as opiniões dos outros
Best range of raw dog food from several suppliers means I can give my dog a varied and interesting diet. I can combine things such as sprats, chicken necks etc with their usual 80:10:10 minces, all... Ver mais
This is my local pet shop and I’m always overwhelmed and really happy with the products they offer and the choice. All the staff are really knowledgable and are always happy to answer questions. I mad... Ver mais
Superb service from Trusty. Having used them for some time the quality of parrot seed is excellent. It is always dispatched quickly in strong packaging at a reasonable price. The only criticism is wit... Ver mais
Informações sobre a empresa
Escrito pela empresa
Trusty Pet Supplies is a family run business based in Derby since 1999. Consisting of 3 generations of family, we have over 50 years experience in the pet trade. We offer pet food, pet toys and pet supplies both on our website and from our Derby Shop.
Informações de contacto
16 Station Road, Mickleover, Derby, DE3 9GH, Reino Unido
- 07871780649
- help@trustypetsupplies.co.uk
- trustypetsupplies.co.uk
4,7
Excelente
8 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 16% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent as always
1 de abril de 2026
Always helpful and polite staff
Always helpful and polite staff, great service and keen pricing
31 de março de 2026
Friendly service and professional
Very helpful friendly and professional staff who are very happy to help
24 de março de 2026
A bit crafty to say the least
Started off okay delivering the correct cat litter and quantity, but later on they were listing cat litter on their website as 30 litres, but when I received it I found that it was only 25 litres and more expensive.
I questioned it via email to them but they never replied, consequently I now shop elsewhere.
23 de junho de 2025
CJ’s cat litter
CJ’s cat litter - Good service, speedy delivery and items as I’d hoped.
28 de março de 2026
Took 10 days for delivery
Took 10 days for delivery. Had to chase this up in the end. Quite poor.
25 de março de 2026
Was delivered as two deliveries
Was delivered as two deliveries - first had no paperwork so we didn’t know.
27 de março de 2026
It arrived on time exactly as…
It arrived on time exactly as described.
The dogs love these sausages
27 de março de 2026
Great service with any order.
26 de março de 2026
I find it very easy to see what…
I find it very easy to see what products available and be able to go through and order them and get up so soon after Audrey is very easy for me. Keep up the good work
17 de março de 2026
Ordered the large mystery toy box,im…
Ordered the large mystery toy box,im absolutely over the moon with it so is my dog lol,what an absolute bargain I will certainly use yous again and will be recommending your site to all my family and friends who have cats and dogs.
2 de abril de 2026
Opinião espontânea
I always us
I always us. Trusty pets. Their service is excellent and efficient. Well informed delivery updates as well
14 de março de 2026
Dreadful
Dreadful
If it were possible to give zero stars I would. My two most recent orders for pet food from Trusty Pet Supplies were both missing part of the order, despite full payment having been taken at checkout. The first incomplete order arrived four weeks ago and despite contacting the help mailbox, I am yet to receive an update on when the missing items will be received. I have now today received only 2 boxes of a 6 box order, with a note inside to say the remaining 4 boxes will follow. Again, full payment was taken at checkout and given my previous experience of no follow through on a missing order, I am not optimistic that the missing part of this order will ever be received. 'Trusty' is clearly not so 'Trusty' and will never be used again.
9 de março de 2026
Resposta da Trusty Pet Supplies
We’re genuinely very sorry to read this and completely understand your frustration, this is not the experience we want any customer to have.
Having looked into your account, we can see you’ve placed 15+ orders with us since 2024 without any prior issues, which makes this recent experience all the more disappointing for both you and us. Unfortunately, we’ve had some teething problems with a new stock system, particularly affecting subscription orders, and it’s clear this has impacted your last two deliveries.
We also want to reassure you that your emails have not been ignored, the owner has personally responded and is actively working to resolve the missing items for you. That said, we fully appreciate that delays and partial deliveries, especially after full payment are unacceptable.
Please be assured that the remaining items from your most recent order are being arranged as a priority, and we are closely reviewing what went wrong to ensure this doesn’t happen again.
We’re truly sorry for the inconvenience and loss of trust this has caused. If you’re open to it, we’d really appreciate the chance to put this right for you.
William
Superb customer service.
Superb customer service.
Great choice of brands competitively priced
15 de março de 2026
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