I was unable to remove the aluminum seal on the ampule. Michelle was very helpful in sending me detailed instructions which were very helpful. I do not know how the product works yet but the customer... Ver mais
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Leia as opiniões dos outros
the customer support is excellent. I am new to this product and called to see why it was taking so long for the liquid to disperse thru the needling bottle. Glad I called and found out that the item w... Ver mais
A empresa respondeu
I was having trouble with my order it kept telling me they couldn’t deliver to my address. I was very surprised Angel was calling me to help me with my order of Hyaluronic Serum. What Customer Servi... Ver mais
A empresa respondeu
Unfortunately my order ehich was placed end of Nov 2025 , was not delivered .Carrier didnt pick up the package. Waited long time but finally it was clear that it will not be shipped and I had to can... Ver mais
A empresa respondeu
4,0
Bom
432 opiniões
Respondeu a 62% das suas opiniões negativas
Geralmente responde dentro de um mês
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Excellent customer service from Matthew at Renewa
I purchased the renewa device and serums. I saw results, and was in a routine, using the device both morning and night. Then the device malfunctioned, so I contacted renewa and told their representative, Matthew, about my experience. Matthew asked that I provide a short video demonstrating the problem with device. I did so, and Matthew was so helpful and efficient. He immediately took care of me, offering me a replacement device. I hope it gets here soon! Thanks to Matthew, I have confidence in both their product and their customer service, and I am a satisfied customer- thank you, Matthew!
26 de janeiro de 2026
Opinião espontânea
Resposta da Renewa Skin
Thank you so much for sharing your experience! We’re glad to hear you were seeing results and had established a great routine, and we’re sorry for the inconvenience caused by the device malfunction. It’s wonderful to know Matthew was able to assist you quickly and efficiently and arrange a replacement right away. Your confidence in both our products and customer service means a lot to us—thank you for your trust and kind words!
Doesnt work for under eye bags
The eyelift tool and recommended serum does not work for me. I purchased the product for under eye bags. Weeks and no change. Going to see my dermo instead. I will say the customer service department is great. After a slow start, I have received calls asking if I want a refund and offers of free products to try. I appreciate the follow-ups.
29 de dezembro de 2025
Opinião espontânea
Resposta da Renewa Skin
Thank you for sharing your honest experience. We’re truly sorry to hear that the Eyelift and serum didn’t deliver the results you were hoping for. Skincare results can vary greatly depending on individual skin type and concerns, and we completely understand your decision to consult your dermatologist for personalized care.
We also appreciate your candid feedback about your experience and the time you took to try the product. If you’d like, we’re happy to review your order details and discuss any available options or next steps with you. Your perspective is important to us, and we value the opportunity to listen and improve.
Warranty replacement
SJ was prompt, professional and responsive working with me on a warranty replacement.
22 de janeiro de 2026
Opinião espontânea
Resposta da Renewa Skin
Thank you for your feedback! We’re glad EJ was prompt, professional, and responsive while assisting you with your warranty replacement. We truly appreciate your trust and are happy we could support you through the process.
Great customer service
Great customer service. Matthew was very responsive with questions I had using the product.
21 de janeiro de 2026
Opinião espontânea
Resposta da Renewa Skin
Thank you for your kind words! We’re so glad Matthew was able to respond quickly and help answer your questions about using the product. We truly appreciate your feedback and trust in our team.
EJ was terrific!
EJ was prompt, professional and responsive. I am completely satisfied with my experience.
21 de janeiro de 2026
Opinião espontânea
Resposta da Renewa Skin
Thank you for your kind feedback! We’re so glad EJ was prompt, professional, and responsive, and that you’re completely satisfied with your experience. We truly appreciate you taking the time to share this with us.
Fraud and lies, they charged my bank account 3 additional fraudulent orders and the product is junk
Lies, and more lies, I wish I would have read Trustpilot reviews before falling into their fraudulent trap. This is a scam operation and they are crooks! Don't be trusting like i was! Read all the reviews! They charged my bank account for this order, sent me the order, charged to my bank account and then charged my bank account for 3 additional fraudulent orders totaling over $300! (I am presently going thru the "Dispute"filing with my bank). BEWARE, DO NOT ENGAGE WITH THEM! DiSHONEST AND THIEFS
9 de janeiro de 2026
Opinião espontânea
Excellent customer service representative.
I had some minor issues with 2 purchases with this company over the last few months. Both times, a representative named, EJ, was able to help me out to resolve the problems. He was very knowledgeable, helpful and polite! The company's sales will go up more if all their representatives were trained like him. EJ, keep up the good work! Byron
6 de janeiro de 2026
Opinião espontânea
Resposta da Renewa Skin
Thank you for your kind words, Byron! We’re glad EJ was able to assist you both times and resolve the issues with such professionalism and care. Your feedback about his knowledge and helpfulness truly means a lot, we’ll be sure to share your appreciation with him. Thanks again for your support and encouragement!
Excellent and fast Customer Service
I've been corresponding with Matthew regarding a device that needed replacing. He responded quickly each time, was very explicit in what I needed to do, and got the replacement sent within hours of my submission of what he asked for. He was very polite and responsive.
13 de janeiro de 2026
Opinião espontânea
Resposta da Renewa Skin
Thank you for sharing your experience! We’re so glad Matthew was able to respond quickly, clearly guide you through the steps, and arrange your replacement so efficiently. His politeness and responsiveness truly reflect the level of care we aim to provide. We appreciate your kind words and trust!
I had barely received my product and…
I had barely received my product and one of the items wasn't working properly. I contacted the company by phone and Mathew with Customer Service was prompt and resolved the matter within a day. He was professional and kept in contact with me to make sure the problem was corrected.
Sari B
16 de janeiro de 2026
Opinião espontânea
Resposta da Renewa Skin
Thank you for sharing your experience, Sari! We’re sorry one of the items wasn’t working properly, but we’re glad Matthew was able to step in quickly, stay in touch, and resolve everything within a day. Your kind words about his professionalism mean a lot, and we truly appreciate your trust in us.
Satisfactory experience with EJ
EJ with the Customer Experience Team has been very prompt, responsive to my needs, and provided superb assistance from the beginning till resolution. I am pleased to write this review as my token of appreciation for the assistance I received.
16 de janeiro de 2026
Opinião espontânea
Resposta da Renewa Skin
Thank you so much for your kind words! We’re delighted to hear EJ provided prompt, responsive, and thorough support from start to finish. Your appreciation truly means a lot to us, and we’ll be sure to share your feedback with him, it will surely make his day.
I am very very impressed with Matthew…
I am very very impressed with Matthew from RenewaSkin. I had problems with my order and he responded immediately to my email. One does not always get such good customer service. Also, ordering anything online is always risky of non-legit companies and scammers.
I was very happy to immediately get a response from Matthew with a very nice, considerate and helpful email.
He very quickly and professionally solved my issue!!
Companies need more people like Matthew!!!
Thank you again to Matthew from RenewaSkin who was wonderful!!!
Happy Customer thanks to Matthew
Nanette
17 de janeiro de 2026
Opinião espontânea
Resposta da Renewa Skin
Thank you so much for your wonderful feedback, Nanette! We’re truly glad Matthew was able to respond immediately and resolve your issue with such care and professionalism. It means a lot to know his kindness and efficiency helped build your trust and turned your experience into a positive one. We’ll be sure to share your appreciation with him, he’ll be delighted to hear it!
EJ was very helpful to me
EJ was very helpful to me. V ery pleasant to work with
16 de janeiro de 2026
Opinião espontânea
Resposta da Renewa Skin
Thank you so much for your feedback, Janet! We appreciate it.
DO NOT BUY IT
DO NOT BUY IT, they don1t send you anything! If you complain, the lady seems helpful and first want you to rate her kindness on trustpilot (unfortunatelly I fell for it, and did it), however, after 8 weeks I didn't got anything, and now she doesn't even answer! Shame on them!!!
17 de janeiro de 2026
Opinião espontânea
Resposta da Renewa Skin
We’re very sorry to hear about your experience and understand how frustrating this must be. Not receiving your order and then not getting follow-up support is not the experience we aim to provide.
We also want to clarify that reviews are never required in exchange for support or resolution. We take this kind of feedback seriously and would like to investigate your case.
Please reach out to us directly with your order details so we can review the situation and work toward a resolution as quickly as possible.
Very responsive staff, machine is excellent,serum jar too small.
I ordered the RenewaLift machine and was extremely pleased with the almost immediate improvement. I am in my 80s, and my skin (partly because of serums and moisturizers I have settled on) is smooth and glowing.
However, I responded to the ad to "buy one and get five" jars of serum, but received only one thimbleful of serum for my $98.
I wrote Renewa complaining and received a quick, very responsive answer from agent EJ, apologizing and saying he would send the other 5 jars right away, also offering a discount on future purchases. EJ was also very personable and obviously committed to his career.
11 de janeiro de 2026
Opinião espontânea
Resposta da Renewa Skin
Thank you so much for sharing your experience! We’re delighted to hear you’re seeing such positive results with RenewaLift and that your skin feels smooth and glowing. We’re also glad EJ was able to respond quickly, apologize for the mix-up, and arrange for the remaining serum jars to be sent out right away. Your kind words about his professionalism and care truly mean a lot—we’ll be sure to share them with him.
Customer Service,Kindness level they…
Customer Service,Kindness, level they are willing to go to resolve your issue and make their customers happy,and they do return your calls,thank you Gail Sparks
13 de janeiro de 2026
Opinião espontânea
Resposta da Renewa Skin
Thank you so much for your kind words, Gail! We truly appreciate you recognizing the care, kindness, and dedication our team puts into resolving concerns and supporting our customers. It means a lot to know you felt heard and well taken care of. Thank you for taking the time to share your experience.
Great customer service
I had only received the one bottle of the AgeDefy serum instead of the 6 bottles ordered so I sent an email to inform them of this and a prompt answer was received saying that a replacement of 6 bottles is on their way. Great customer service!
11 de janeiro de 2026
Opinião espontânea
Resposta da Renewa Skin
Thank you for letting us know and for your kind feedback! We’re glad our team was able to respond promptly and arrange the replacement for your full order of AgeDefy serum. We truly appreciate your patience and are happy we could make this right for you.
Matthew responded quickly to my…
Matthew responded quickly to my question regarding the proper uses of my renewa device. Very positive and upbeat email. His answer included both a video tutorial and written instructions. Very thorough.
9 de janeiro de 2026
Opinião espontânea
Resposta da Renewa Skin
Thank you for your kind feedback! We’re so glad Matthew was able to respond quickly and provide such thorough support, including both written instructions and a video tutorial. It’s great to hear his positive and upbeat approach made your experience even better, we’ll be sure to share your appreciation with him!
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