Renewa Skin Opiniões 432

TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

I was unable to remove the aluminum seal on the ampule. Michelle was very helpful in sending me detailed instructions which were very helpful. I do not know how the product works yet but the customer... Ver mais

Classificada 5 em 5 estrelas

the customer support is excellent. I am new to this product and called to see why it was taking so long for the liquid to disperse thru the needling bottle. Glad I called and found out that the item w... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I was having trouble with my order it kept telling me they couldn’t deliver to my address. I was very surprised Angel was calling me to help me with my order of Hyaluronic Serum. What Customer Servi... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

Unfortunately my order ehich was placed end of Nov 2025 , was not delivered .Carrier didnt pick up the package. Waited long time but finally it was clear that it will not be shipped and I had to can... Ver mais

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Informações de contacto

4,0

Bom

TrustScore: 4 em 5

432 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 62% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

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Classificada 5 em 5 estrelas

Great products

Great products. Swiss Serum totally got rid of my eye bags. EJ in customer service immediately fixed a problem I had with my order. Am using some of their other products as well. Will continue to buy from them.

11 de janeiro de 2026
Opinião espontânea
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Resposta da Renewa Skin

Thank you for your wonderful feedback! We’re thrilled to hear the Swiss Serum helped reduce your eye bags and that you’re enjoying our other products as well. We’re also glad EJ was able to step in and fix the issue with your order right away. Your continued support means a lot to us—we truly appreciate your trust!

Classificada 5 em 5 estrelas

Grace Aging With Joy

Wonderful and easy to use products that work! Excellent customer service and VIP group for skin care learning is a plus too!

9 de janeiro de 2026
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Resposta da Renewa Skin

Thank you so much for your wonderful feedback! We’re delighted to hear you’re enjoying our easy-to-use products and seeing great results. It’s also lovely to know our customer service and VIP skincare community have added extra value to your experience. We truly appreciate your support!

Classificada 5 em 5 estrelas

Great cut service…

I didn’t receive shipping information so I reached out to customer service. Their response time was extremely fast! I received my tracking information and my item arrived the next day!

5 de janeiro de 2026
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Resposta da Renewa Skin

Thank you for sharing your experience! We’re so glad our team was able to respond quickly, provide your tracking information, and get your order to you right away. We truly appreciate your feedback and are happy everything worked out smoothly!

Classificada 5 em 5 estrelas

EJ has helped me greatly.I had some…

EJ has helped me greatly.I had some complications with my order due to technical issues on my end. I contacted EJ at customer service with a lot of questions. EJ got back with me promptly and has been very helpful in getting my issue resolved and has been very understanding with my lack of knowledge with technology. I’m old school and don’t typically do anything online. EJ is still working on my issue and I am grateful this company has people like EJ to deal with people like me, lol

5 de janeiro de 2026
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Resposta da Renewa Skin

Thank you so much for sharing your experience! We’re really glad EJ has been able to support you with patience, understanding, and clear guidance while working through the technical issues. It means a lot to us that you felt comfortable asking questions and that you’re being taken care of every step of the way. We truly appreciate your trust—and we’re lucky to have EJ on our team! 😊

Classificada 5 em 5 estrelas

Missing Products

I had a response to my "missing" product immediately. EJ, the person who addressed my missing products was very polite and helpful.

8 de janeiro de 2026
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Resposta da Renewa Skin

Thank you for your kind feedback! We’re so glad EJ was able to respond right away and assist you with your missing product. His politeness and helpfulness truly reflect the level of care we strive to provide. We appreciate you taking the time to share your experience!

Classificada 5 em 5 estrelas

I decided to try the Renewalift…

I decided to try the Renewalift non-invasive skincare device because I was looking for an effective at-home lifting solution without the cost and downtime of professional treatments. I’ve tried several skincare devices in the past, but many were either too aggressive or uncomfortable for regular use. Renewalift stood out to me because it promised gentle yet consistent results, and after using it for several weeks, I can say it has become a solid part of my skincare routine.

The first thing I noticed was the clean and simple packaging. The device itself feels lightweight but well made, and the ergonomic design fits comfortably in my hand. The curved treatment head follows the natural contours of the face and neck, making it especially easy to use along the jawline and neck area. Turning the device on and adjusting the intensity levels is very intuitive, even for someone who isn’t tech-savvy.

Before each use, I cleanse my face thoroughly and apply a conductive gel or hydrating serum. This step is essential because it allows the device to glide smoothly and prevents unnecessary irritation. I started on the lowest intensity level, which felt very gentle—just a mild warming sensation with a light tingling feeling. There was no pain or discomfort at all. After a few sessions, I gradually increased the intensity and still found it comfortable for regular use.

The most noticeable improvement for me has been in my neck and jawline. I tend to hold tension in this area, and over time my jawline had started to lose definition. Using the device in upward motions for about five to ten minutes made my skin feel firmer immediately after each session. After about a week of consistent use, my jawline looked more defined and my neck appeared smoother.

On the cheeks and nasolabial fold area, the results were more subtle but still positive. Rather than an instant lift, I noticed improved elasticity and a healthier overall texture. My skin felt firmer to the touch, and makeup applied more smoothly, especially the morning after use. I also used the device lightly on my forehead and appreciated that it delivered results without over-stimulating the skin.

One of the biggest advantages of Renewalift is that it is gentle enough for frequent use. Unlike some devices that cause redness or sensitivity, this one feels safe for ongoing maintenance. While it doesn’t replace professional treatments, it is an excellent option for anyone looking to maintain skin firmness and slow down visible signs of aging at home.

Overall, I would recommend Renewalift to anyone who wants a non-invasive, easy-to-use skincare device for long-term facial and neck maintenance. With consistent use, it delivers visible improvement in firmness and skin texture, making it a worthwhile addition to a daily or weekly skincare routine.

6 de janeiro de 2026
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Resposta da Renewa Skin

Thank you so much for taking the time to share such a detailed and thoughtful review. We’re delighted to hear that Renewalift has become a meaningful part of your skincare routine and that you’re seeing noticeable improvements, especially in your jawline and neck. It’s wonderful to know you found the device gentle, intuitive, and comfortable for regular use—exactly what it’s designed for.

We truly appreciate your balanced perspective and recommendation, and we’re grateful to be part of your at-home skincare journey. Your feedback means a lot to us!

Classificada 1 em 5 estrelas

I have been sending emails enquiring…

I have been sending emails enquiring about the status of my order and no one is responding. I placed my order and paid over five weeks ago. Can someone please respond to my emails.

30 de dezembro de 2025
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Resposta da Renewa Skin

We’re very sorry to hear this and understand how frustrating it must be to wait so long without an update. This is certainly not the experience we want for our customers.

We’ve requested your order details so we can look into the status of your purchase right away and respond to you directly. Thank you for your patience, and we appreciate you bringing this to our attention so we can get it resolved as quickly as possible.

Classificada 5 em 5 estrelas

The customer service is great

The customer service is great. They called me to give me free gifts with my order.

26 de dezembro de 2025
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Resposta da Renewa Skin

Thank you for your kind words, Lauren! We’re glad our team reached out and could add a little extra to your order. It’s always our pleasure to take great care of our customers. We truly appreciate your feedback!

Classificada 5 em 5 estrelas

Again, Matthew's help!

Again, Matthew has been a source of help and support in a flurry of my emails and calls that produced no response
U turned to him frustrated and giving up on getting resolution to my missing product and within a few hours, he responded and turned my problem into a solution with my satisfaction as a result. Kudo to Matthew in Florida office!!

3 de janeiro de 2026
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Resposta da Renewa Skin

Thank you so much for sharing this experience. We’re truly glad Matthew was able to step in, respond quickly, and turn a frustrating situation into a positive resolution for you. Your kind words and recognition mean a lot, and we’ll be sure to pass along your kudos to Matthew, he’ll really appreciate it!

Classificada 5 em 5 estrelas

Excellent customer service and Mathew…

Excellent customer service and Mathew deserves a RAISE, because of him I will surely buy more products

2 de janeiro de 2026
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Resposta da Renewa Skin

Thank you so much for your amazing feedback! We’re thrilled to hear Matthew made such a positive impact on your experience. Your kind words and support mean a lot to us and we’ll definitely be sharing this with him. We truly appreciate your trust and look forward to serving you again! 🌟

Classificada 5 em 5 estrelas

Responds quicker to emails

EJ was most helpful in resolving my issue. She was professional and provided a quick response...I look forward to trying the RenewaLift to see what it can do for my skin.

1 de janeiro de 2026
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Resposta da Renewa Skin

Thank you for your kind feedback! We’re so glad EJ was able to assist you quickly and professionally. We truly appreciate your trust and hope you enjoy your experience with RenewaLift. We look forward to hearing how it works for your skin!

Classificada 5 em 5 estrelas

EJ knew how to fix my problem asap!

EJ sent me a response the same day and suggested I try a few things first that might fix my problem. Then she said if these didn’t fix it, she would work with me on a replacement. Terrific! Luckily her ideas worked and I don’t need a replacement!

19 de dezembro de 2025
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Resposta da Renewa Skin

Thank you for your kind feedback! We’re so glad EJ was able to respond quickly, offer helpful troubleshooting tips, and resolve the issue without needing a replacement. It’s wonderful to hear everything worked out smoothly, we truly appreciate you sharing your experience!

Classificada 5 em 5 estrelas

I was impressed with the service.

I've been using this product for a week now. I don't feel a huge difference yet!, but I saw my skin looks more a lit bit firmer. This might be because only been a short time. I was very more impressed with the service. Initially, when I received the product, only one of the glasses was working. I contacted a customer service named EJ, who responded to my email very quickly and sent a new pair of glasses to replace the faulty one. I was very impressed.

27 de dezembro de 2025
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Resposta da Renewa Skin

Thank you for sharing your experience! It’s great to hear you’re already noticing a bit more firmness, even after a short time. We’re also glad EJ was able to respond quickly and replace the faulty glasses right away. We truly appreciate your patience and hope you continue to see positive results as you keep using the product.

Classificada 5 em 5 estrelas

This is a gift for my mother who works…

This is a gift for my mother who works so hard that it is evidently proof in her aging. But. The hard work left her feeling sad about her age. I am happy to find this for her with my guidance and help; I can see her face and self esteem change younger. I couldn't have done it without the help of EJ who is the customer service rep at Renewa because the order wasn't going to go through in the beginning! EJ was patient, empathic and friendly reminder through the ordering; he made me feel at ease that this is a great deal! Yes all pun intended. At first, I was unsure to disclose this as a present but I took the risk where I told him about us. He was able to direct me to the process. He made me feel assured and at ease about the whole thing; as he had a voice that you can tell who you can trust!

2 de dezembro de 2025
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Resposta da Renewa Skin

Thank you so much for sharing such a heartfelt experience. We’re truly touched to hear how this gift has helped your mother feel more confident and uplifted. It means a lot to us that EJ was able to support you with patience, empathy, and care throughout the ordering process and help you feel at ease every step of the way. Your trust and kind words are deeply appreciated, and we’re honored to be part of something so meaningful for you and your mother. 💛

Classificada 4 em 5 estrelas

After viewing so many social media ads

Saw many ads on social media for the Renewa machine; I didn't bite right away; a little skeptical; the price was reasonable but was it reliable? Would it really do what all these women using it claimed it would? 2025 would be the year I turn 65 and had this great planned to celebrate in Greece. I started to notice what I was seeing in my reflection, a little double chin, ugh! I finally decided I would give Renewa a try, When I received the machine (around May?), I thought about just doing 1/2 my face for the first month to see the difference but knowing what my schedule is like as a full time caregiver to my mom, I thought otherwise and did my whole face. I felt it was looking better. Then after about 5 months of use when I charged it overnight, I was surprised to find it still dead; so I plugged it in to the other usb port outlet for a couple of hours still nothing. I was really bummed out because I thought I might've overcharged it and wondered if I could get a batter replacement? I went online and submitted a message on the website and waited. It would be about a month when I remembered my message and that I don't recall ever receiving a response. I checked my junk mail folder to doublecheck, nothing; disappointed. I went back on the website and got the email address to customer service and sent a message that way; I think within a couple days to a week, I noticed a response from an EJ; yay! (My apologies, I am not certain if it is a male or female); but they addressed the issue I had written about and suggested I try plugging it In to another electrical outlet; if that didn't work then we would visit about replacing the battery. That was the simplest thing, and I felt silly for not even trying that on my own; what a great idea; it worked! The only reason I did not give 5 stars is because it took so long to get a response to my initial message that I left on their website; I felt like I had to chase it for a response. No customer wants to do this. I never received a reason why I didn't get a reply there. Once I contacted the company via email, I got a reply and follow up from EJ; much appreciated.

26 de dezembro de 2025
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Resposta da Renewa Skin

Thank you so much for taking the time to share your detailed experience. We’re glad to hear you were seeing positive results with your device and that EJ was able to help resolve the issue with a simple solution and proper follow-up. We sincerely apologize for the delay you experienced with your initial message on our website, your feedback is important, and we understand how frustrating it can be to feel you have to chase a response. We truly appreciate your honesty and will use this to improve our communication moving forward.

Classificada 5 em 5 estrelas

I had very good experience with this…

I had very good experience with this company and its product. After receiving the product, the vibration stopped working. I emailed them, after a few emails exchanges, EJ agreed to send me a replacement.

27 de dezembro de 2025
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Resposta da Renewa Skin

Thank you for sharing your experience! We’re sorry the vibration stopped working, but we’re glad EJ was able to assist you through the process and arrange a replacement. We truly appreciate your patience and are happy to know you’ve had a positive experience with both our product and support team.

Classificada 5 em 5 estrelas

Professional and quick response time

EJ provided great, professional customer service. The response time for questions was so quick! The information that she provided h old me to understand exactly what I needed to do. Thanks, EJ!

26 de dezembro de 2025
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Resposta da Renewa Skin

Thank you for your kind words! We’re so glad EJ was able to respond quickly and provide clear guidance to help you understand exactly what to do. We truly appreciate your feedback and will be sure to share it with him!

Classificada 5 em 5 estrelas

I sent an email requesting a POD

I sent an email requesting a POD. Within 24 hours I received a response that was written to convey concern.

23 de dezembro de 2025
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Resposta da Renewa Skin

Thank you for sharing your experience! We’re glad your request was answered promptly and that our response conveyed the care and concern we strive to show every customer. We truly appreciate your feedback and are always here to help.

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