Had an experience today with their Customer Service team member, Jean. A package we ordered NEVER arrived at our address. After checking with them, After checking our order #, she quickly placed a... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I did not receive my products which was allegedly delivered. An email was sent to CS the following day and Miya responded empathetically and fast. After a few email exchanges, a replacement order was... Ver mais
A empresa respondeu
Angelie's respnse to my request for a return and refund was prompt. She pointed out that I had a subscription, thank goodness because I had no idea! I was offered a 50% refund and to keep the produc... Ver mais
A empresa respondeu
I realized my subscription from ROVINA was arriving monthly and requested it to stop as I had enough product . My email was answered very quickly and the necessary adjustments to my subscription we... Ver mais
A empresa respondeu
4,3
Excelente
638 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 99% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Tryrovina
Hi Leonel ,
Thank you for taking the time to share your feedback!
We're delighted to hear that you experienced a quick response and accurate delivery. Providing prompt support and a smooth customer experience is something we strive for every day.
We're especially pleased to hear that Jean was able to assist you effectively. We'll be sure to share your kind words with her.
Thank you for choosing Rovina and for your support!
The Rovina Support Team
I am loving this product
I am loving this product! I can tell my skin has more elasticity to it. The crepey skin on my legs is less noticeable as well. Customer service is beyond HELPFUL AND POLITE if you ever need to reach out to them!! Especially Angelie! She went above and beyond to help me! Definitely recommend this Rovina Astaxanthin!
23 de junho de 2026
Opinião espontânea
Resposta da Tryrovina
Hi Mary,
Thank you so much for sharing your wonderful experience!
We're thrilled to hear that you're loving Rovina Astaxanthin and that you've noticed improvements in your skin's elasticity and the appearance of crepey skin. Hearing about positive results like yours is incredibly rewarding for our team.
We're also delighted to know that Angelie provided the level of care and support we strive to deliver. Going above and beyond for our customers is what we aim for, and we'll be sure to share your kind words with her.
Thank you for your recommendation and for being a valued member of the Rovina community. We truly appreciate your support!
The Rovina Support Team
I unfortunately was not able to…
I unfortunately was not able to continue with the supplements because of a new medication I’m taking. I reached out to your email and did not get a response at first.
I then reached out through an email I had received earlier and got an immediate response from Jean. And she’s not AI!
She apologized that no one had reached out. Anymore it’s hard to actually reach a live person and get a personal response when you have an issue with a product.
But Jean was great! She cancelled the subscription for me right away and explained what she could do for me with a partial credit. And I’ll be giving the Rovina to a friend who is anxious to try it.
The credit is great but in all honesty, the customer service with her was just so nice and very appreciated.
Jean is an awesome representative for your brand. Please thank her again for me.
21 de junho de 2026
Opinião espontânea
Resposta da Tryrovina
Hi Carol,
Thank you so much for taking the time to share your experience and for your thoughtful words.
We're delighted to hear that Jean was able to assist you promptly and provide the personal support you needed. We understand how important it is to receive a timely response, especially when questions arise regarding your health and supplements, and we sincerely apologize that your initial inquiry did not receive the attention it deserved.
It's wonderful to know that Jean was able to help with your subscription cancellation, explain the available options, and make the process smooth and stress-free. Providing genuine, person-to-person support is something we value deeply, and we're thrilled that Jean's care and professionalism made such a positive impression.
We'll be sure to share your kind comments with Jean and recognize her for the outstanding service she provided. Feedback like yours means a great deal to our team.
Thank you again for your support, your understanding, and for recommending the product to a friend. We wish you all the best with your new medication and ongoing wellness journey.
The Rovina Support Team
Jean was very helpful and provided…
Jean was very helpful and provided answers to my questions
22 de junho de 2026
Opinião espontânea
Resposta da Tryrovina
Hi Harnarine,
Thank you for taking the time to leave a review!
We're delighted to hear that Jean was able to assist you and provide clear answers to your questions. Delivering helpful, responsive, and informative support is something we take great pride in, and we're glad Jean made your experience a positive one.
We'll be sure to share your kind words with her.
Thank you again for your support and for choosing Rovina!
The Rovina Support Team
Rapid response to my email
Rapid response to my email.
Very courteous and kind.
22 de junho de 2026
Opinião espontânea
Resposta da Tryrovina
Hi Carol,
Thank you for taking the time to share your feedback!
We're delighted to hear that you received a rapid response and that our team was able to assist you with courtesy and kindness. Providing prompt, professional, and caring support is something we strive for every day.
Your kind words are truly appreciated, and we're grateful for the opportunity to assist you.
Thank you for choosing Rovina!
The Rovina Support Team
When I need help with Rovina concerning…
When I need help with Rovina concerning questions, they are always willing to help. Very professional and polite company.
22 de junho de 2026
Opinião espontânea
Resposta da Tryrovina
Hi Thomas,
Thank you for taking the time to share your experience!
We're delighted to hear that our team has been able to assist you whenever you've had questions. Providing professional, courteous, and reliable support is something we take great pride in, and it's wonderful to know that this has been reflected in your experience with Rovina.
Your kind words mean a great deal to us, and we truly appreciate your continued trust and support.
Thank you for choosing Rovina!
The Rovina Support Team
I love Rovina it has helped me in every…
I love Rovina it has helped me in every wellness I'm am trying to achieve I do appreciate this brand and what's its for customer for life m..xoxox
22 de junho de 2026
Opinião espontânea
Resposta da Tryrovina
Hi Michelle,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that Rovina has been helping you on your wellness journey. Knowing that our products and customer experience have made a positive impact means the world to us.
Your kind words and support inspire us to continue providing the best possible experience for our customers. We're honored to have you as part of the Rovina family and are grateful to have earned a customer for life!
Thank you again for choosing Rovina. We look forward to being part of your wellness journey for many years to come.
The Rovina Support Team.
Estella was very competent and…
Estella was very competent and efficient.
Thank you 💐
22 de junho de 2026
Opinião espontânea
Resposta da Tryrovina
Hi Sandy,
Thank you for taking the time to share your feedback!
We're delighted to hear that Estella provided competent and efficient service. Delivering prompt, professional, and helpful support is something we strive for, and we're glad Estella was able to make your experience a positive one.
We'll be sure to pass along your kind words and appreciation to her.
Thank you again for your support and for choosing Rovina!
The Rovina Support Team.
I have only just started taking these…
I have only just started taking these capsules.
18 de junho de 2026
Opinião espontânea
Resposta da Tryrovina
Hi Sandra,
Thank you for taking the time to leave a review!
We appreciate you giving Rovina Astaxanthin a try. Since you've only recently started taking the capsules, it may take some time before you begin noticing the full benefits, as individual results can vary and often build with consistent use.
We're grateful to have you as part of the Rovina community and look forward to hearing about your experience as you continue your wellness journey.
If you have any questions along the way, our team is always here to help.
Thank you again for your support!
The Rovina Support Team.
Very Much Satisfied!
Well explained, after I read info posted on media, I new exactly what I was going to buy and what was for. Also my order came in very fast. I'm almost half a month into Rovina and I feel much better, my energy, my body response and I sleep like a baby. Thank you so much. Highly recommend.
20 de junho de 2026
Opinião espontânea
Resposta da Tryrovina
Hi Lilly,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that our information helped you make an informed decision and that your order arrived quickly.
It's especially rewarding to know that after almost two weeks with Rovina, you've noticed improvements in your energy, overall well-being, body response, and sleep quality. Hearing that you're feeling better and sleeping like a baby truly makes our day!
We sincerely appreciate your recommendation and thank you for choosing Rovina. Wishing you continued success on your wellness journey!
The Rovina Support Team.
I was rather surprised by the quick…
I was rather surprised by the quick response to cancel my subscription until I was ready to order again . Not all businesses are that prompt . Some take you in circles and stress you out , even though you tell them your age and financial situation. They just couldn’t care . Thanks again Rovina ! Blessings to your business !
20 de junho de 2026
Opinião espontânea
Resposta da Tryrovina
Hi Juanita,
Thank you so much for your kind words and 5-star review!
We're delighted to hear that your subscription cancellation request was handled quickly and smoothly. We understand that circumstances can change, and our goal is always to make the process as simple and stress-free as possible for our customers.
Your appreciation means a great deal to us, and we're grateful for the trust you've placed in Rovina. Whenever you're ready to order again, we'll be happy to welcome you back.
Thank you again for your support, your blessings, and for taking the time to share your experience. We wish you all the best and continued good health!
The Rovina Support Team
Excellent customer service when there was an issue
Excellent customer service when the order was not correct. They corrected it quickly and professionally.
9 de junho de 2026
Opinião espontânea
Resposta da Tryrovina
Hello,
Thank you for your wonderful 5-star review!
We're sorry there was an issue with your order, but we're delighted to hear that our customer service team was able to resolve it quickly and professionally. Providing prompt and reliable support is very important to us, and it's rewarding to know we met your expectations.
We truly appreciate your patience, understanding, and support. Thank you for choosing Rovina, and please don't hesitate to reach out if we can assist you again in the future.
The Rovina Support Team
Bham from your Customer Service was an…
Bham from your Customer Service was an EXCELLENT HELP to me, and I REALLY APPRECIATED his quick and thorough help, as well as his GREAT ATTITUDE!
DEFINITELY A KEEPER! Giving you a GREAT IMAGE with your customer base.
CONGRATS! On a GREAT HIRE!
19 de junho de 2026
Opinião espontânea
Resposta da Tryrovina
Hi Diane,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that Bham provided you with quick, thorough, and friendly assistance. We take great pride in delivering exceptional customer service, and it's always rewarding to know when a team member has made such a positive impact.
We'll be sure to share your kind words with Bham—they'll be delighted to know their efforts were appreciated. Thank you for your support and for taking the time to recognize the service you received.
We truly value your trust in Nebroo and look forward to serving you again!
The Rovina Support Team.
I wish there were a way in could leave…
I wish there were a way in could leave a review of 50 negative stars for this dumpster fire of a immorally unethical excuse for an honest corporation! I ordered my product April 4th & still haven't received the package & all these ass clowns want to do is refund my shipping!!! So, if i were you, even considering buying from this dumpster fire of a company I'd suggest you try Double Wood supplements, got my package 4 days after i ordered it!
Run away from this company!!!
4 de abril de 2026
Opinião espontânea
Resposta da Tryrovina
Hi Brian,
We're sorry to hear about your experience and frustration. However, according to the tracking information, your package was successfully delivered to the mailbox associated with your shipping address on May 4.
We have also reached out to you via email to discuss this matter further and help investigate any concerns regarding the delivery. If you have not been able to locate the package, we encourage you to reply to our email so we can work with you toward a resolution.
We value all customer feedback and would appreciate the opportunity to assist you further.
The Rovina Support Team
Totally appreciated how Isaias…
Totally appreciated how Isaias cancelled my order efficiently and with kindness and consideration.
19 de junho de 2026
Opinião espontânea
Resposta da Tryrovina
Hi Callie,
Thank you for taking the time to share your feedback!
We're delighted to hear that Isaias was able to assist you with your cancellation request efficiently while showing kindness and consideration throughout the process. Providing a positive and respectful customer experience is very important to us, and your recognition means a lot.
We'll be sure to pass along your kind words to Isaias.
Thank you again for your support!
The Rovina Support Team
prompt and efective response from Jodi
18 de junho de 2026
Opinião espontânea
Resposta da Tryrovina
Hi Joel,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you had a great experience with us. Your kind words and support mean a lot to our team and motivate us to continue providing the best possible service.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Thank you for being part of our community!
The Rovina Support Team.
Deceptive Marketing
So disappointed with this supplement.
The packaging from the Facebook page said 120 capsules and also stated 12 mg which is the recommended daily dose but the company sent an additional correspondence to take 4 capsules daily because it was only 3 mg per capsule. Why then did the package say 12 mg per capsule?
Secondly I was told by customer services that their supplement was manufactured in a lab in SC which is a lie because my package came from China and took forever for me to receive it.
Lastly l took all 3 packs and didn’t see any difference at all in how I feel. Rovina is very deceptive is all I can say. Don’t waste your money.
I have since switched to a more reliable brand made here in the US and third party tested.
18 de junho de 2026
Opinião espontânea
Resposta da Tryrovina
Dear Shika,
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand your concerns regarding the dosage information, shipping timeline, and the results you experienced while using our product. We take transparency seriously and appreciate you bringing these matters to our attention.
Regarding the dosage, our product contains 3 mg of Astaxanthin per capsule, and the recommended serving size is four capsules daily to achieve a total daily intake of 12 mg. We apologize if this was not clearly communicated and caused any confusion.
We also understand your concerns regarding shipping and product origin. While orders may be fulfilled through our logistics and distribution partners, we recognize the importance of providing clear information throughout the ordering process and will continue working to improve the customer experience.
As with any supplement, results can vary from person to person based on individual health conditions, lifestyle, and consistency of use. We're sorry to hear that you did not experience the benefits you were hoping for.
We appreciate your feedback and the opportunity to learn from your experience. Your comments help us improve both our products and our customer service.
Sincerely,
The Rovina Team
I started using Rovina Astaxanthin for…
I started using Rovina Astaxanthin for about a month now and started feeling the positive results, feel better physically, see my skin shiner and improve my eye sight with less blurry vision. With my first order I clicked by error the monthly subscription. I immediately contacted Rovina and Angelie promptly responded and corrected my mistake by cancelling the subscription. They could not stop the second order but compensated with 20% refund. I am completely satisfied with the second order that will allow me not to run out of the supplement with the extra unexpected additional discount. Thank you Rovina, thank you Angelie!
18 de junho de 2026
Opinião espontânea
Resposta da Tryrovina
Hi Guliano,
Thank you so much for sharing your experience! We're delighted to hear that you've been enjoying the benefits of Rovina Astaxanthin and have noticed positive improvements in your overall well-being, skin, and vision.
We're also glad Angelie was able to assist you promptly with your subscription concern and help make things right. Providing excellent customer support is just as important to us as providing quality products, and we're happy to know that your experience reflected that.
Thank you for your trust and support. We truly appreciate you being part of the Rovina family and look forward to continuing to serve you on your wellness journey!
The Rovina Support Team
Resposta da Tryrovina
Hi Carolyn,
Thank you for taking the time to share your feedback!
We’re very pleased to hear that Estrella was able to support you and resolve your concern effectively. Providing timely, helpful, and attentive service is a key priority for us, and it’s great to know she delivered a positive experience.
We’ll make sure your kind words are passed along to her and the wider team.
Thank you once again for your support and for choosing Rovina!
The Rovina Support Team.
Request for changes
Miya's prompt responses put me at ease knowing that my requests were efficiently managed.
17 de junho de 2026
Opinião espontânea
Resposta da Tryrovina
Hi Cheryl,
Thank you so much for taking the time to share your feedback!
We’re truly glad to hear that Miya’s prompt responses helped put you at ease and gave you confidence that your request was being handled efficiently. Providing clear, timely, and supportive assistance is very important to us, and it’s wonderful to know she made your experience a positive one.
We’ll be sure to pass along your kind words to Miya and the rest of the team.
Thank you again for your support and for choosing Rovina!
The Rovina Support Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.