Trysoluma Opiniões 

Resposta da Trysoluma

Há 20 horas

Hi,

We are so glad Maica could help put your mind at ease. It's completely understandable to feel uncertain based on what you read, and we love that you reached out to us so we could address your concerns directly. Soluma is designed to support wellness in a gentle, meaningful way, and we want every customer to feel confident and comfortable giving it a try. Knowing that your experience turned into a pleasant one means a lot to us.

Whenever you're ready to explore what Soluma can do for you, we'll be right here.

Resposta da Trysoluma

Há 20 horas

Hi Cindy,

We're so glad that when you reached out about your subscription, everything was handled quickly and with care that sense of relief when something gets sorted without hassle is exactly what we want for you.

That same thoughtful reliability is woven into Soluma, designed to support your wellness journey in a way that feels smooth and effortless. We'd love to have you back anytime you're ready.

Resposta da Trysoluma

Há 20 horas

Hi Catherine,

We're so glad Kristian was able to truly hear your concerns and see them through to a resolution that feeling of being understood and taken care of is something we want every step of your Soluma journey to reflect.

That same thoughtful care is poured into Soluma, designed to support your wellness in a way that feels steady, simple, and just right for you. We'd love to welcome you back whenever you're ready.

Resposta da Trysoluma

Há 20 horas

Hi Sandra.

We're so glad Ian Kristian was there to walk with you through every step the way he kept you informed and made sure he truly understood what you needed is exactly the kind of thoughtful care we believe you deserve.

That same attention to detail is at the heart of Soluma, crafted to support your wellness journey with the same patience and clarity you experienced. Whenever you feel ready, we'd love to welcome you back.

Resposta da Trysoluma

Há 20 horas

Hi MMN,

We appreciate you speaking up, and we're truly sorry for the silence you experienced that's not the standard we aim for, and we understand how frustrating and unsettling it must have felt.

We want you to know that your subscription has been cancelled, effective immediately, so no further shipments or charges will go through. If any recent charges were made during this period, please email us directly at info@trysoluma.com so we can review and make sure everything is handled fairly.

Your trust matters to us, and we are taking your feedback seriously. We're also reviewing our contact processes to make sure no one else has to feel ignored. Please reach out at info@trysoluma.com so we can personally confirm everything is set right.

Resposta da Trysoluma

Há 2 dias

Hi Cindy,

We hear how deeply frustrated and hurt you are, and we want you to know that your feelings are completely valid. No one especially not someone who has worked so hard and deserves peace of mind should ever feel taken advantage of. We are truly sorry for the distress this has caused you.

Looking into your order, it appears that multiple products were included at the time of purchase. That said, we understand this was not made clear in the way it should have been, and we take full responsibility for the confusion and frustration you're experiencing.

The Soluma product you received is crafted with care to support your health and wellness, and we would never want it to become a source of stress. We want to make this right for you. Please reach out to us at info@trysoluma.com, we promise our team is real, and we are ready to help you personally. We will cancel all future orders and work with you on a resolution for the charges you've received.

You deserve to feel heard, respected, and taken care of. We are here to do exactly that.

Resposta da Trysoluma

Há 2 dias

Hi Kathy,

We're truly sorry for the frustration and inconvenience this has caused. Receiving shipments and charges you didn't ask for is absolutely not the experience you deserved.

We take full accountability for this, and we want to resolve it for you as quickly as possible. To ensure your refund is processed and all future shipments are cancelled, please reach out to us directly at info@trysoluma.com so we can take care of everything with the urgency and care this situation calls for.

Resposta da Trysoluma

Actualizada há 2 dias

Hi Gloria,

We hear you, and we completely understand how unsettling it is to see a charge you weren't expecting that's never the experience we want you to have. Rest assured, your subscription has already been cancelled, so there will be no further charges moving forward.

For the recent charge, please know that our team has received your email and will make sure it's addressed with care. If you'd like to follow up directly, you're welcome to reach out to info@trysoluma.com, and we'll prioritize getting this resolved for you, including processing your refund.

We're truly sorry for the surprise and the frustration this has caused. Soluma is meant to be something you feel good about welcoming into your routine, never a source of worry. We're here to make this right. 💛

Resposta da Trysoluma

Actualizada há 3 dias

Hi Ezra,

I hear how stressful this situation is placing an order only to see unexpected charges, then trying to stop it and hearing nothing back. That waiting, that silence, is the worst part, and I'm truly sorry you've been left in the dark.

Let me help make this right.

Please email info@trysoluma.com right away with your order details. In the meantime, if the package does arrive before the cancellation goes through, please don't worry simply refuse delivery or return the unopened package to us, and we'll process everything accordingly. You won't be stuck with anything you didn't want.

I know words can feel hollow when you've already asked and haven't been heard, but I promise you, your voice matters here, and your request will be honored. You deserve better than silence, and we're going to do better for you.

Resposta da Trysoluma

Há 3 dias

Hi Lisa,

We're so glad that Jamaica's help made a real difference for you, and your lovely compliment about how helpful she was will mean the world to her. She genuinely cares, and knowing that came through means everything to us.

That same warmth and thoughtful attention is woven into everything about Soluma. It's more than just a product it's something crafted to bring you lasting comfort and ease, the kind that fits seamlessly into your life and makes each day a little better. We hope it becomes something you truly enjoy having by your side.

Resposta da Trysoluma

Há 3 dias

Hi Jim,

We're touched by how you noticed Jamaica's thoroughness and kindness throughout your call. That's and dedication is something we treasure, and I'll be sure she knows how much you appreciated her help.

We pour that same care and attention into everything we do and that's exactly the spirit behind Soluma. It was designed with the same thoughtfulness you experienced on the phone: built to bring you ease, comfort, and lasting quality in your everyday routine. We hope it becomes something you truly love having.

Whenever you need anything at all, we're always here. It would be a joy to welcome you back anytime.

Resposta da Trysoluma

Há 4 dias

Hi Sharon,

We appreciate your courage in sharing this, and we take your words very seriously. We're genuinely sorry that you've been left feeling this way, and we want you to know that we hear you.

Soluma comes with a straightforward money-back guarantee because we believe you should never be left wondering if you'll get what you paid for. If you placed order and cancelled the same day, you are absolutely entitled to a full refund, no fine print, no runaround. That's not just our policy; it's our word.

Here's how it works: if you're not satisfied for any reason, simply reach out, and we process your refund promptly. We know things can get confusing when order details are hard to find don't worry about the date. We can look everything up with your order number.

Please send your order details and preferred contact information to info@trysoluma.com, and our team will personally make sure your refund is taken care of right away. We'd rather earn back your trust than drag this out. You deserve to feel respected and heard.

Resposta da Trysoluma

Há 4 dias

Hi Debbie,

It's completely understandable to be upset when you've reached out multiple times with no response, especially when you're receiving more product than you need.

You're absolutely right, one bottle should last 30 days, and being sent eight bottles in two months without being heard is not the kind of experience we want anyone to have. However, autoshipmet is also to ensure consistency of suppy.

We have cancelled your subscription effective immediately. No further orders will be shipped, and no additional charges will be made.

We're sorry we let you down here, and we appreciate you giving us the chance to fix it.

Resposta da Trysoluma

Há 4 dias

Hi Connie,

Receiving orders you didn't place is unacceptable, and we apologize sincerely for that experience.

We have cancelled your subscription effective immediately. No further orders will be shipped to you, and no additional charges will be made.

We understand how unsettling this has been, and we want to make sure everything is fully resolved. Please send your order details and preferred contact information to info@trysoluma.com so our team can confirm the cancellation in writing and address any charges that need to be refunded.

Thank you for your patience, Connie. We're committed to making this right.

Resposta da Trysoluma

Há 5 dias

Hi Lori,

We hear you on how frustrating it must have been to receive that unexpected second shipment, especially when there was no sign of a subscription on either the Soluma site or the Shop app. That's not the kind of confusion anyone should have to deal with, and we're sorry it happened.

Your thoughts on Rhodiola are also really valuable to us. We know that finding what works can take time, and we're here to help you explore other options within the Soluma range if you ever feel inclined. Everyone's body responds differently, and we'd love to help you find what fits best.