Tusker Opiniões 10 826

A great response from a very polite employee.

Quick reply to any questions, and whole process very quick, easy and smooth

I ordered a car through my work scheme in June 2025 and have experienced months of delays with no clear or consistent communication. The vehicle is now factory released, but I am still being given contradictory information about where it actually is.

Last week I was told by the dealership that the car was already at Dagenham. When I called today, I was then told it is still in transit and being shipped over. After waiting several months, this level of confusion and lack of transparency is completely unacceptable.

I also sent a formal complaint letter three months ago and have had no positive outcome or meaningful resolution. Overall, this has been a very poor experience and I would not recommend Tusker based on the service I have received.

Great and clear explanations of the termination process

I made an error during the ordering process due to the documentation being sent to me twice and me signing twice meaning I duplicated the order. Realised I had potentially ordered two of the same car so called. Stuart was amazingly helpful, knew exactly what to do and resolved it. Great service so far so if this is what the service is generally like then I look forward to receiving the vehicle and interacting with tusker in the future. Only reason for the one less star is due to the fact the I was sent the documentation twice in the first place.

Support staff on phone is very helpful and patient. No long waiting times on call. Website shows quotes with clear numbers

Very efficient.

easy to navigate and seemed very seamless and straight forward

Easy to go trough all the process for my new car

My overall experience with Tusker has been average at best.

The main issue has been communication. Responses are consistently slow, and information is often drip-fed rather than provided clearly from the outset. In practice, this means I’ve had to chase them repeatedly for updates, contacts, and basic next steps throughout the process.

For something as structured as a vehicle lease, I would expect a much more proactive approach - clear timelines, key contacts, and guidance should be provided from day one, rather than requiring the customer to follow up at every stage.

There also seems to be a disconnect between Tusker and the supplying dealer. In my case, the dealer has already confirmed that the vehicle is in stock and ready, but they are still waiting for Tusker to complete the necessary authorisation and documentation, which is causing delays.

Additionally, the information shown in my online account has not always reflected the actual status of the case, which adds to the confusion and makes it harder to understand where things stand.

At this stage, the process is still ongoing, but the lack of transparency, responsiveness, and coordination makes the experience more frustrating than it needs to be.

There’s definitely room for improvement, particularly around communication and customer support.

Nicole C was extremely helpful and followed up quickly with email withe all details we'd discussed. thanks!!

The order process from start to finish (5 days)was quick, painless and the communication from the Tusker team kept me up to date on the status of my order.

Leased a car through my husband’s work scheme which we’d had for about 1.5 months when a warning light came on. In that time we’d only done a few short commutes. Took it to the garage through our Tusker coverage - turned out liquid had been spilled somewhere causing the warning light. We know this wasn’t us as we’d had it such a short amount of time and barely used it. Tusker had effectively leased us a car with a defect but made us pay for its repair. Would not recommend at all.

Great customer service even when an order needed amending it was no problem and the service was 1st class

Very easy online to pick what you like. Customer Service is excellent friendly staff always happy to go out their way to help you.

Prompt and clear response following placing order. Regular email updates regarding at what stage your order is and approximate timescales.

The process in ordering and information provided was very good.
The website though, displaying the vehicles was frustrating. It displayed initial nominal pricing "from" that was significantly far removed form the quotes offered. Also, in many cases where different vehicles were displayed with similar or close (£20 - £50 difference) pricing "from", the actual quotes would often have far larger differences in this respect.
The comparison feature was not available on any of the browsers I used.
The images displayed of the vehicles were sharp and detail where available and the specs for new cars were very detailed. In the preloved section the detailed images were very well done, especially highlighting marks or other issues, although the information regarding specs in some instances could be better.
Overall a positive experience.
Now I just have to be patient in waiting.

Excellent options with a vast range of vehicles, quick to respond to queries

I selected the option in the insurance policy provided by Tusker to have a Courtesy car but when my car developed a warranty fault, no courtesy car was provided. Tusker refused to become involved because it was a warranty issue. I was left stranded with no car until Tesla could carry out the warranty repair. The attitude of the Tusker staff was very patronising and unhelpful.