Very simple to navigate the site. Quotes are easily generated and can be laid out for easy comparison. The selection of cars is pretty substantial too. Up-date information is quick and friendly. Got... Ver mais
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Leia as opiniões dos outros
The car selection process was very straightforward and easy to use. What really stood out, though, was the support I received from the Tusker team. I contacted them on two occasions with questions, an... Ver mais
Yes, it has been a very quick service up to now. There wasn’t much waiting over the phone, the online booking was pretty simple and any additional problems were immediately dealt with over the p... Ver mais
Eventually got a car. My first order placed in Feb was cancelled after being promised delivery in first March, then April, then told it was not available. To be fair, their customer support team were... Ver mais
Informações sobre a empresa
Escrito pela empresa
Hi, we’re Tusker, and we’re on a mission to help everyone drive a better car. Via our salary sacrifice green car scheme, we offer an innovative and affordable way for employees to easily get a new fully insured and maintained car where a monthly amount is taken from their gross salary. Since 2008, our services have made a difference to the 70,000+ drivers we’ve worked with, rising to tackle environmental challenges while helping people into new, affordable, and clean vehicles. We’re proud to have the largest salary sacrifice car benefit scheme in the UK, with the lowest average CO2 emissions of any FN50 car fleet. Tusker really are the Green Car Benefit Experts. With over 1,700 customers, we provide the safest pair of hands due to our extensive experience and focus on delivering successful compliant schemes.
Informações de contacto
Hatters Lane, WD18 8YF, Watford, Reino Unido
- 0333 400 1010
- hello@tuskerdirect.com
- tuskercars.com
4,5
Excelente
11 mil opiniões
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Resposta da Tusker
Good morning,
Thank you for your review! We’re really glad to hear you had a great experience with our service. Providing a positive and reliable experience is always our goal, so we appreciate you taking the time to share your feedback. We look forward to assisting you again in the future.
Kind Regards,
The Driver Satisfaction Team
Positive EV ordering experience
Good selection of EVs at competitive rates
Easy to navigate web-based car browsing, selection and order process.
Responsive, friendly and knowledgeable staff on the telephone
18 de abril de 2026
Resposta da Tusker
Good morning,
We're happy to hear that you found a great selection of EVs at competitive rates and that our website was easy to use. We appreciate your kind words about our responsive and knowledgeable staff. Thank you for your positive feedback!
Kind Regards,
The Driver Satisfaction Team
So far so good
So far so good , not got the car yet but first experience has been great
15 de abril de 2026
Resposta da Tusker
Good morning,
We're happy to hear that your initial experience has been great! We appreciate your feedback and look forward to providing excellent service when you get your car.
Kind Regards,
The Driver Satisfaction Team
I am getting a used car and would just…
I am getting a used car and would just like the process to be a little quicker but understand this may not all be down to you
15 de abril de 2026
Resposta da Tusker
Good morning,
We appreciate your feedback and are happy to hear you're getting a used car. We recognize that a quicker process is desirable and will explore opportunities to improve efficiency.
Kind Regards,
The Driver Satisfaction Team
Resposta da Tusker
Good morning,
Thank you for your kind words! We’re delighted to hear you had a wonderful experience with our service. It’s always our goal to provide the best possible support, so your feedback is truly appreciated. We look forward to helping you again in the future.
Kind Regards,
The Driver Satisfaction Team
Resposta da Tusker
Good morning,
We appreciate you taking the time to leave us feedback. We're so glad you found our service fast, efficient and great!
Kind Regards,
The Driver Satisfaction Team
Easy to deal with sorts out any…
Easy to deal with sorts out any problems with a call
15 de abril de 2026
Resposta da Tusker
Good morning,
We appreciate you taking the time to leave us a review. We're happy to hear that we are easy to deal with and resolve any problems.
Kind Regards,
The Driver Satisfaction Team
Tusker has proven to be an invaluable…
Tusker has proven to be an invaluable partner in supporting NHS staff through the salary sacrifice car scheme. Their attention to detail, clear guidance, and efficient handling of applications make what could be a complex process feel straightforward and accessible. By carefully reviewing each application and offering tailored support, they help ensure staff can confidently make decisions that suit their needs. Their professionalism and commitment truly enhance the overall experience for NHS employees.
Once again I am very thankful to them.
14 de abril de 2026
Resposta da Tusker
Good morning,
We appreciate your positive feedback regarding our support for NHS staff through the salary sacrifice car scheme. We're happy to hear that our detailed attention and clear guidance made the process straightforward for you. It's great to know our commitment enhanced the experience for NHS employees, and we thank you for your kind words.
Kind Regards,
The Driver Satisfaction Team
Seems fairly straightforward so far
Seems fairly straightforward so far. When the car arrives will be proof of the pudding
14 de abril de 2026
Resposta da Tusker
Good morning,
We appreciate your feedback and are glad to hear the process has been straightforward thus far. We look forward to demonstrating our commitment to quality service upon your car's arrival.
Kind Regards,
The Driver Satisfaction Team
Excellent customer service
Excellent customer service, Advisors very knowledgeable and helpful
14 de abril de 2026
Resposta da Tusker
Good morning,
We appreciate you sharing your positive experience! We are so happy to hear our advisors were knowledgeable and helpful in providing excellent support.
Kind Regards,
The Driver Satisfaction Team
Second time round. Class!
For the second time i have found my dealings with Tusker as exceptional. The customer support and general helpfulness from their staff is just class!
14 de abril de 2026
Resposta da Tusker
Good morning,
We're happy to hear that you've had exceptional experiences with us for the second time. It's great to know our customer support and helpfulness stood out to you. Thank you for your positive feedback!
Kind Regards,
The Driver Satisfaction Team
Resposta da Tusker
Good morning,
We appreciate your positive feedback! We're happy the portal is easy to use and responsive for you. Your comments help us improve.
Kind Regards,
The Driver Satisfaction Team
The process so far has been smooth with…
The process so far has been smooth with constant updates as to where we are at in ordering.
14 de abril de 2026
Resposta da Tusker
Good morning,
We're happy the ordering process has been smooth and our updates have kept you informed. Thank you for letting us know about your experience!
Kind Regards,
The Driver Satisfaction Team
Awful customer service when you have issues with your car!
Absolutely shocking experience with Tusker. My Audi Q6 has had ongoing charging faults and was sat with Audi for over a month, yet Tusker were still more than happy to take full lease payments while I was without the car I’m paying a premium for. Had the car back, the same charging issues are there, the car is completely unpredictable as to whether it will charge or not. Tusker refuse to take the car back without penalty costs and everyday is a battle of phone calls and emails between tusker and Audi! If you lease through tusker be prepared to spend a stupid amount of time trying to resolve issues whilst getting absolutely no-where!!!
Communication is appalling – they don’t call when you ask to discuss issues, instead just point to terms and conditions when you raise how unfair the situation is. Every time you reply to an email, you’re pushed to the back of a 5-day SLA queue, so nothing ever progresses. It feels deliberately obstructive.
Overall, zero ownership, poor customer service and no empathy for the customer experience. I will never lease a car through Tusker again.
17 de abril de 2026
Opinião espontânea
Resposta da Tusker
Good morning,
We’re sorry to read about your experience and appreciate you taking the time to share such detailed feedback.
We understand how frustrating it must be to experience ongoing issues with your vehicle, particularly when this impacts something as fundamental as charging reliability. Being without your car for an extended period, and then having concerns continue after its return, is understandably upsetting, especially when you rely on it day to day.
While decisions around repairs and technical outcomes are ultimately governed by the manufacturer’s warranty process, we do work closely with both the supplying dealer and manufacturer to ensure cases are actively monitored and progressed. Where issues are ongoing, dedicated maintenance support is put in place to liaise directly with all parties and keep things moving as efficiently as possible.
We also recognise your concerns around communication and response times. This is not the experience we want drivers to have, and it’s important that you feel supported, informed and able to have meaningful conversations when issues arise, not that you’re facing barriers or delays.
In relation to costs and lease payments, these are governed by the terms of the scheme agreement, which set out how situations such as off-road time are handled. However, we fully appreciate that this can still feel unfair when you’re dealing with repeated issues, and we do understand the sentiment behind your comments.
As we’re unable to identify your account from this review, we are unable to assist further on this platform. Please do feel free to contact our Resolutions Team at resolutions@tuskerdirect.com and they can assist further
Thank you again for your feedback, it highlights where we need to do better.
Kind Regards,
The Driver Satisfaction Team
Going for the 5th car with Tusker as…
Going for the 5th car with Tusker as they are great to deal with and are always helpful with any issues you have and provide a great set of vehicles to choose from, seamless and quick process. Highly recommended.
14 de abril de 2026
Resposta da Tusker
Good morning,
We're delighted you find us great to deal with and helpful. It's wonderful to know you appreciate the vehicle selection and seamless process as you get your 5th car with us. We appreciate your recommendation.
Kind Regards,
The Driver Satisfaction Team
Order Status Inquiry
Enjoyed speaking with Stuart R today - very different to the usual call centre experience!
He was knowledgeable about my order status and the order process, provided extra information ("often customers have questions about...), and very quickly added an extra driver to the insurance.
17 de abril de 2026
Resposta da Tusker
Good morning,
We're happy you found the interaction so positive. It's great to hear that the information about your order and adding a driver was helpful. Thank you for your feedback.
Kind Regards,
The Driver Satisfaction Team
Own the problem
IT issue has resulted in a nearly 3 week delay in ordering. Once IT issue was resolved and despite Liam asking for the contract to be created urgently this was ignored until I chased it 2 days later.
As an experienced customer service provider myself I would have expected someone to own the issue and see it through including the KAM who was also aware of the delays.
Customers do not judge businesses on when things go right, as that is expected. They judge them on how they deal with issues when they go wrong
17 de abril de 2026
Resposta da Tusker
Good afternoon,
Thank you for taking the time to share your experience. We’re very sorry for the delay you encountered and the way this was handled.
A delay of nearly three weeks due to an IT issue is not the experience we want to provide, and we fully appreciate your frustration, particularly when the urgency of your request was clearly communicated but not acted upon. You’re right that when things go wrong, it’s how they’re managed that matters most, and in this case, we did not meet that expectation.
We also recognise your point around ownership. You should not have needed to chase for progress, and we’re sorry that this wasn’t proactively managed or seen through to resolution, despite multiple touchpoints being aware of the situation.
Your feedback is invaluable, and we will be using it to reinforce accountability and improve how issues are managed end-to-end, particularly when delays occur.
Thank you again for your feedback.
Kind Regards,
The Driver Satisfaction Team
Not happy about my first order
Not happy about my first order, order a skoda enyaq with initial delivery of mid june which was changed to september after a month. Had to cancel that order and look for a stock car. I wish there was a way not to waste that one month.
16 de abril de 2026
Resposta da Tusker
Good afternoon,
We regret your order's delivery change and subsequent cancellation. We appreciate you bringing this to our attention. We'll review how we can avoid similar issues. Thanks for your feedback.
Kind Regards,
The Driver Satisfaction Team
Very easy and straight forward ordeing…
Very easy and straight forward ordeing process, kept well informed of order progress and delivery
13 de abril de 2026
Resposta da Tusker
Good morning,
We're happy to hear that you found our ordering process easy and straightforward. We appreciate that you were well-informed of your order's progress and delivery.
Kind Regards,
The Driver Satisfaction Team
Friendly service
Friendly service, very helpful in answering any questions i had, always easy to get hold off on the phone.
13 de abril de 2026
Resposta da Tusker
Good morning,
We're happy to hear that our service was friendly and helpful! We appreciate you mentioning how easy it is to reach us. Thank you for your positive feedback.
Kind Regards,
The Driver Satisfaction Team
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