Very simple to navigate the site. Quotes are easily generated and can be laid out for easy comparison. The selection of cars is pretty substantial too. Up-date information is quick and friendly. Got... Ver mais
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Leia as opiniões dos outros
The car selection process was very straightforward and easy to use. What really stood out, though, was the support I received from the Tusker team. I contacted them on two occasions with questions, an... Ver mais
Yes, it has been a very quick service up to now. There wasn’t much waiting over the phone, the online booking was pretty simple and any additional problems were immediately dealt with over the p... Ver mais
Eventually got a car. My first order placed in Feb was cancelled after being promised delivery in first March, then April, then told it was not available. To be fair, their customer support team were... Ver mais
Informações sobre a empresa
Escrito pela empresa
Hi, we’re Tusker, and we’re on a mission to help everyone drive a better car. Via our salary sacrifice green car scheme, we offer an innovative and affordable way for employees to easily get a new fully insured and maintained car where a monthly amount is taken from their gross salary. Since 2008, our services have made a difference to the 70,000+ drivers we’ve worked with, rising to tackle environmental challenges while helping people into new, affordable, and clean vehicles. We’re proud to have the largest salary sacrifice car benefit scheme in the UK, with the lowest average CO2 emissions of any FN50 car fleet. Tusker really are the Green Car Benefit Experts. With over 1,700 customers, we provide the safest pair of hands due to our extensive experience and focus on delivering successful compliant schemes.
Informações de contacto
Hatters Lane, WD18 8YF, Watford, Reino Unido
- 0333 400 1010
- hello@tuskerdirect.com
- tuskercars.com
4,5
Excelente
11 mil opiniões
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Customer service is great very helpful…
Customer service is great very helpful and polite people
16 de abril de 2026
Resposta da Tusker
Good morning,
We appreciate you sharing your positive experience! We are happy to hear that our customer service team was helpful and polite for you. Thank you!
Kind Regards,
The Driver Satisfaction Team
For the most part very good but…
For the most part very good but received some mixed and repeat emails…
13 de abril de 2026
Resposta da Tusker
Good morning,
We appreciate your feedback and are glad you had a good experience overall. We'll look into the mixed and repeat emails you received.
Kind Regards,
The Driver Satisfaction Team
The customer service isn’t to standard
The customer service isn’t to standard. This mornings call person I dealt with had poor customer skills as did a previous one.
13 de abril de 2026
Resposta da Tusker
Good afternoon,
We regret to hear that the customer service you received did not meet expectations. We'll address this to improve our standards. Thank you for your feedback.
Kind Regards,
The Driver Satisfaction Team
Ordering is too slow
It's been a week since I ordered my car, and I just got an email saying you still haven't ordered the car with the manufacturer - this is way too slow, so not a great start
16 de abril de 2026
Resposta da Tusker
Good afternoon,
Thank you for your feedback. We’re sorry to hear that your experience hasn’t got off to the start you expected.
We understand how concerning it can be to hear that your vehicle has not yet been placed with the manufacturer a week after ordering. While there are sometimes administrative steps and checks that need to be completed before an order is submitted, we appreciate that this should be communicated clearly so you know exactly what to expect.
We’re also sorry that this hasn’t been explained to you, as we recognise how important timely updates are at this stage of the process. Please be assured that this has been passed to the relevant team to use for continuous improvement.
Thank you again for your feedback.
Kind Regards,
The Driver Satisfaction Team
Resposta da Tusker
Good morning,
Thank you for your review! We’re pleased to hear you found our service quick and helpful. That’s exactly the experience we aim to provide, so it’s great to know we delivered. We appreciate your feedback and hope to assist you again soon.
Kind Regards,
The Driver Satisfaction Team
Leased a car through salary sacrifice…
Leased a car through salary sacrifice scheme, the car came with a do not drive order recall which tusker failed to inform me about!! When all was said and done i asked to walk away from the car as i no longer had trust in them or the car Manufacture to keep me safe, demanded almost £2000 in fees! Many of my co workers have also had poor customer sevice from tusker, avoid!!
16 de abril de 2026
Opinião espontânea
Resposta da Tusker
Good afternoon,
Thank you for taking the time to share your experience. We’re very sorry to hear about the situation you’ve described, and we completely understand how concerning it must have been to discover a “do not drive” recall on your vehicle without prior awareness.
Safety is taken extremely seriously, and we recognise how this situation has impacted your trust in both the vehicle and the service you received. While vehicle recalls are issued and managed by manufacturers, we appreciate that clearer communication and support from us would have made a significant difference in your experience.
We’re also sorry to hear about your dissatisfaction with the fees quoted when you requested to exit the agreement. We understand how this would feel particularly frustrating given the circumstances.
As this review has been left organically, we are unable to assist further on this platform. If you are happy for us to look into this further, please contact our Resolutions Team at resolutions@tuskerdirect.com
Thank you again for your feedback.
Kind Regards,
The Driver Satisfaction Team
Called for Car insurance / Policy…
Called for Car insurance / Policy details: The lady I spoke was called Bushra. She was genuinely personable and super efficient / ahead of the game. She should be recognised for this - Very refreshing. Thank you
16 de abril de 2026
Resposta da Tusker
Good morning,
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our service personable and efficient. We value your feedback and are glad it was a refreshing experience.
Kind Regards,
The Driver Satisfaction Team
Great customer service team
Being assisted in selecting the car that will be in use for the next 3 years. Friendly Customer Care Support team. Thank you x
16 de abril de 2026
Resposta da Tusker
Good morning,
We're happy to hear that our team provided friendly and helpful support as you selected your car. Thank you for sharing your positive experience; we appreciate it!
Kind Regards,
The Driver Satisfaction Team
Straightforward but room for improvement
A little confusing but straightforward enough otherwise. Would be great if there was a roadmap showing the process and stage along it. Staff have been helpful though.
11 de abril de 2026
Resposta da Tusker
Good morning,
We appreciate your feedback. We're glad our staff have been helpful. We'll consider adding a roadmap to clarify the process and improve the experience. Thank you for your time.
Kind Regards,
The Driver Satisfaction Team
Very courteous and helpful would…
Very courteous and helpful would definitely recommend Tusker
9 de março de 2026
Resposta da Tusker
Good morning,
We're happy to hear that you found our team courteous and helpful! We appreciate your recommendation and value your positive feedback.
Kind Regards,
The Driver Satisfaction Team
Terminating car agreement early
Terminating car agreement early
Ellie D handled my call, quick, efficient, and was friendly as well
16 de abril de 2026
Resposta da Tusker
Good morning,
We appreciate you taking the time to share your feedback. We're happy to hear that your call was handled quickly and efficiently, and that you found the experience friendly.
Kind Regards,
The Driver Satisfaction Team
Good Service would recommend
15 de abril de 2026
Resposta da Tusker
Good morning,
We appreciate your recommendation and are happy you found our service to be good. Thank you for your feedback!
Kind Regards,
The Driver Satisfaction Team
The girl Ellie was so helpful and very…
The girl Ellie was so helpful and very efficient.
16 de abril de 2026
Resposta da Tusker
Good morning,
We appreciate you taking the time to share your positive experience! We're happy to hear that you found our service very helpful and efficient. Thank you!
Kind Regards,
The Driver Satisfaction Team
So far
So far, Tusker have been very helpful and it has been a very easy process. Awaiting my car now.
15 de abril de 2026
Resposta da Tusker
Good morning,
We're happy to hear that the process has been easy and helpful for you so far. Thank you for your positive feedback, and we hope you enjoy your car!
Kind Regards,
The Driver Satisfaction Team
Website is simple
Website is simple, convenient, and lets me compare the deals on cars
15 de abril de 2026
Resposta da Tusker
Good morning,
We're happy to hear that our website's simplicity and convenience helped you compare car deals effectively. Thank you for sharing your positive experience with us!
Kind Regards,
The Driver Satisfaction Team
Apart from having to chase the car…
Apart from having to chase the car insurance it was all dealt with greatly - appreciate it!
15 de abril de 2026
Resposta da Tusker
Good morning,
We're happy to hear that overall it was dealt with greatly, and we appreciate your feedback. We'll review the insurance process to improve our service. Thanks!
Kind Regards,
The Driver Satisfaction Team
Very fast efficient service
11 de abril de 2026
Resposta da Tusker
Good morning,
We appreciate you taking the time to leave feedback. We're so glad you found our service fast and efficient!
Kind Regards,
The Driver Satisfaction Team
Great servive
Car is still not with me however I have been kept up to date with the progress. Really good service so far and would recommend -
11 de abril de 2026
Resposta da Tusker
Good morning,
We appreciate your positive feedback and are so glad to hear that you've been kept informed about your car's progress. We are grateful for your recommendation!
Kind Regards,
The Driver Satisfaction Team
Resposta da Tusker
Good morning,
We're happy everything has been easy for you so far! We appreciate you taking the time to leave us your positive feedback.
Kind Regards,
The Driver Satisfaction Team
Resposta da Tusker
Good morning,
We're happy to hear that placing your order was so easy! Thank you for your positive feedback; we appreciate it very much.
Kind Regards,
The Driver Satisfaction Team
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