Very simple to navigate the site. Quotes are easily generated and can be laid out for easy comparison. The selection of cars is pretty substantial too. Up-date information is quick and friendly. Got... Ver mais
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Leia as opiniões dos outros
The car selection process was very straightforward and easy to use. What really stood out, though, was the support I received from the Tusker team. I contacted them on two occasions with questions, an... Ver mais
Yes, it has been a very quick service up to now. There wasn’t much waiting over the phone, the online booking was pretty simple and any additional problems were immediately dealt with over the p... Ver mais
Eventually got a car. My first order placed in Feb was cancelled after being promised delivery in first March, then April, then told it was not available. To be fair, their customer support team were... Ver mais
Informações sobre a empresa
Escrito pela empresa
Hi, we’re Tusker, and we’re on a mission to help everyone drive a better car. Via our salary sacrifice green car scheme, we offer an innovative and affordable way for employees to easily get a new fully insured and maintained car where a monthly amount is taken from their gross salary. Since 2008, our services have made a difference to the 70,000+ drivers we’ve worked with, rising to tackle environmental challenges while helping people into new, affordable, and clean vehicles. We’re proud to have the largest salary sacrifice car benefit scheme in the UK, with the lowest average CO2 emissions of any FN50 car fleet. Tusker really are the Green Car Benefit Experts. With over 1,700 customers, we provide the safest pair of hands due to our extensive experience and focus on delivering successful compliant schemes.
Informações de contacto
Hatters Lane, WD18 8YF, Watford, Reino Unido
- 0333 400 1010
- hello@tuskerdirect.com
- tuskercars.com
4,5
Excelente
11 mil opiniões
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Very helpful and patient
Phoned Tusker today and spoke to Bethani. From the start she was really helpful and patient. Once I explained what I wanted she took the time to help me to calculate my BiK. Even when I had more questions she was really helpful and was able to put my mind at easy with my future payments. ⭐️⭐️⭐️⭐️⭐️
15 de abril de 2026
Resposta da Tusker
Good morning,
We're happy to hear that you found our team member helpful and patient! It's great that they took the time to assist with your questions and provide clarity regarding your payments. Thanks for your positive feedback!
Kind Regards,
The Driver Satisfaction Team
Not a great experience ,Still awaiting…
Not a great experience ,Still awaiting car
15 de abril de 2026
Resposta da Tusker
Good morning,
We appreciate your feedback and apologize that your experience was not great. We're looking into the car delivery delay.
Kind Regards,
The Driver Satisfaction Team
If your car works great
If your car works great. As soon as something goes wrong then don't expect a good level of customer care from Tusker or it's breakdown service. Car has never been picked up for a service, replacement car never provided when being repaired, and breakdown service left me for 8 hours despite being a priority. Very poor.
15 de abril de 2026
Resposta da Tusker
Good afternoon,
Thank you for your feedback. We’re sorry to hear about your experience and appreciate you taking the time to share it.
We understand how frustrating it must have been to encounter multiple issues, from your vehicle not being collected for service, to not receiving a replacement car, and especially the extended wait for breakdown assistance. That’s not the level of support you should expect.
While the breakdown service is provided by an independent partner and regrettably outside of our direct control, we do recognise that this forms an important part of your overall experience. We also acknowledge that the delays and lack of coordination you’ve described have added to your frustration, and for that we’re sorry.
If you are happy for us to look into this further for you, you can contact our resolutions team at resolutions@tuskerdirect.com
Thank you again for your feedback.
Kind Regards,
The Driver Satisfaction Team
Resposta da Tusker
Good morning,
We're happy to hear that you found the interaction clear, concise, and helpful. We appreciate you taking the time to leave us a positive review!
Kind Regards,
The Driver Satisfaction Team
A big thank you to Jess
I had a horrendous road traffic accident and during my time dealing with Tusker everyone was extremely polite and thorough.
One person though did stand out, a lady called Jess, she listened to my worries and concerned, she owned these, researched the issues and communicated what she found it a timely manner. She is a great Tusker representative and I wish I could reward her more than just this.
15 de abril de 2026
Opinião espontânea
Resposta da Tusker
Good morning,
We're so sorry to hear about your accident, and we're glad we could provide support during that difficult time. It's wonderful to know that one of our team members stood out with her dedication and communication. We appreciate you acknowledging her efforts and thank you for your positive feedback.
Kind Regards,
The Driver Satisfaction Team
Tusker is a great company car scheme
Very easy system of ordering and very helpful team in customer cancellations. Lady very knowledgeable about the service and spent time explaining situations relating to my queries.
15 de abril de 2026
Resposta da Tusker
Good morning,
We appreciate you taking the time to share your feedback. We're happy to hear that you found our ordering system easy to use and our team helpful with your cancellation. We're glad the team member was knowledgeable and took the time to explain everything.
Kind Regards,
The Driver Satisfaction Team
Low comms levels
Low comms levels, keep telling me I am buying a new car when I am getting preloved, no timelines
15 de abril de 2026
Resposta da Tusker
Good afternoon,
Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration.
We apologise for the lack of clear communication and for any confusion caused regarding the vehicle being new versus preloved. This should have been explained clearly from the outset so you could make an informed decision with full confidence.
We also recognise how important regular updates and realistic timelines are when ordering a vehicle, and we’re sorry that this wasn’t provided. Having to chase for information or being left uncertain is not the level of service we aim to deliver.
Your feedback is important to us, and we will use it to improve both our communication and clarity for customers going forward.
Kind Regards,
The Driver Satisfaction Team
Super helpful team
I had a few queries, so needed to ring the team. They were super helpful and rang me back exactly as they promised. The processed has been really smooth with no faults so far!
10 de abril de 2026
Resposta da Tusker
Good morning,
We're happy to hear that our team was helpful and responsive to your queries. We're glad the process has been smooth for you so far, and we appreciate your positive feedback!
Kind Regards,
The Driver Satisfaction Team
Seemless experience
Seemless experience. Website easy to navigate and helpful when looking around at what to go for, the helpdesk are brilliant - answered within 2 mins and lovely people, very helpful and their smiles come through over the phone. Emails keep you informed of the process at every step. I was very nervous about buying a car I'd never test driven, but they quelled my fears and kept the whole process very smooth.
As for the car - brilliant!
15 de abril de 2026
Resposta da Tusker
Good morning,
We're happy to hear that you found our website easy to navigate and our helpdesk helpful! We appreciate your comments on our communication and are so glad we could ease your worries about buying a car without a test drive. It's great to know you're enjoying your new car!
Kind Regards,
The Driver Satisfaction Team
Smooth & Hassle-Free Experience – Excellent Support from Stuart
I’ve had a really positive experience with Tusker Cars so far, and a big part of that is thanks to Stuart Rayner.
Stuart was extremely helpful throughout the process and made everything feel quick and straightforward. He was responsive, clear in his communication, and helped me complete things in a much shorter time than expected.
The whole journey has been smooth so far, and I’m enjoying the experience. Great customer service makes a huge difference, and Stuart really delivered on that.
I’m now hoping the same level of smooth, hassle-free experience continues when it comes to maintenance and insurance as well.
Highly recommend based on my experience so far.
12 de março de 2026
Resposta da Tusker
Good morning,
We're happy to hear that you had such a positive experience. It's great to know that our team member was so helpful and made the process quick and straightforward for you. We appreciate your recommendation and hope our maintenance and insurance services continue to meet your expectations.
Kind Regards,
The Driver Satisfaction Team
Great Service
12 de abril de 2026
Resposta da Tusker
Good morning,
Thank you for your kind review! We’re delighted to hear you had a great experience with our service. Delivering high-quality support is what we strive for every day, so it’s wonderful to know we hit the mark. We truly appreciate your feedback and look forward to serving you again in the future.
Kind Regards,
The Driver Satisfaction Team
So far so good
So far so good, my questions & concerns were answered, fully explained, nothing seemed to be hidden in the 'small print'. But to be honest this was probably the easy part, the next part is the main bit, i.e. can the right car be delivered on time or earlier.
14 de abril de 2026
Resposta da Tusker
Good morning,
We're happy to hear that your initial questions were answered thoroughly. We appreciate your feedback and understand your anticipation about the delivery. We'll do our best to deliver the right car promptly.
Kind Regards,
The Driver Satisfaction Team
Nice and easy and straight foward
8 de dezembro de 2025
Resposta da Tusker
Good morning,
We're so happy to hear that you found the process nice, easy, and straightforward. Thank you for your positive feedback; we appreciate it!
Kind Regards,
The Driver Satisfaction Team
Tusker has provided us with very good…
Tusker has provided us with very good service. The whole process from choosing our car, and getting all relevant information was very easy. Even when we had questions following our car being ordered, the team were always happy to help and assist over the phone. We were kept informed all the time on progress of the car from factory order to the date of delivery which was great. Very happy with our car and service so far.
21 de junho de 2025
Resposta da Tusker
Good morning,
We're happy to hear that choosing your car and getting information was easy. It's great to know our team was helpful and kept you informed about your car's progress. We appreciate your positive feedback and hope you continue to enjoy your car.
Kind Regards,
The Driver Satisfaction Team
Resposta da Tusker
Good morning,
Thank you for your feedback! We’re really pleased to hear you found our communication to be good. We always aim to keep our drivers informed and supported throughout their experience, so it’s great to know this made a positive impression.
Kind Regards,
The Driver Satisfaction Team
Ordered myself a car on salary…
Ordered myself a car on salary sacrifice back in September with delivery due end of January. Around the 23rd of January I received an email from the dealership to say that the car has not been built to the specification I had signed up to and the manufacturer is offering £1000 compensation.
I was rather disappointed but still asked how the £1000 compensation would work in practice to understand whether it was a benefit to me or just to the dealership and Tusker. Dealership said it was down to Tusker and Tusker said it was down to the dealership.
Not too long after I give Tusker a call to check on progress and I’m told they’ll requote with the missing optional extras removed by the end of the day. End of the day comes nothing.
Plenty more chasing but seems Tusker can only communicate less than once a week with a customer if that. I email to cancel due the poor coms and things not going anywhere. Surprise-i get a call the next day (now it matters). I finally decide to except the car as is with the competition (turned out part of the compensation was to cover the missing extras that I wood still have to pay for). A whole week later and guess what back to radio silence.
So as all confidence in Tusker has been lost I have cancelled the order.
Very poor customer service!
13 de março de 2026
Opinião espontânea
Resposta da Tusker
Good afternoon,
Thank you for taking the time to share your experience. We’re sorry to hear about the issues you encountered throughout your order, and we understand how frustrating this situation must have been.
We appreciate how disappointing it is to learn that your vehicle was not built to the agreed specification, particularly so close to the expected delivery date. We also recognise that the lack of clarity around the £1,000 compensation and being passed between the dealership and ourselves for answers, only added to that frustration.
Additionally, we sincerely apologise for the delays in communication and the need for repeated chasing on your part. That’s not the level of service we aim to provide, and we understand how the inconsistency, especially when responses only came after cancellation was mentioned, would lead to a loss of confidence.
We also regret that the re-quotation process was not handled in a timely or transparent way, and that this ultimately led to your decision to cancel your order.
Your feedback is incredibly important, and we will be using it to review both our communication processes and how we work with our dealership partners to ensure clearer, more consistent information is provided to drivers.
Kind Regards,
The Driver Satisfaction Team
Resposta da Tusker
Good morning,
We are happy to hear that you consistently receive excellent customer service. Thank you for your positive feedback; we appreciate it.
Kind Regards,
The Driver Satisfaction Team
Excellent communication so far
Excellent communication so far, really impressed! Can’t wait to receive my car.
2 de abril de 2026
Resposta da Tusker
Good morning,
We're happy to hear that you're impressed with our communication! We appreciate your positive feedback and are excited for you to receive your car soon.
Kind Regards,
The Driver Satisfaction Team
Resposta da Tusker
Good morning,
We're glad the application process was simple to follow. Thank you for your feedback; we appreciate you taking the time to share.
Kind Regards,
The Driver Satisfaction Team
Resposta da Tusker
Good morning,
Thank you for your review! We’re glad to hear you found our service fast and efficient. Providing a quick and seamless experience is something we work hard to deliver, so it’s great to know we met your expectations.
Kind Regards,
The Driver Satisfaction Team
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