I live in South Africa and can't find Dr Elseys Clean Protein Cat Food locally. Ubuy helped me to import this food and my diabetic cat is now in remission !!
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Leia as opiniões dos outros
During a recent ride, I was physically assaulted by the driver, who held me down with a seatbelt and repeatedly punched me. When I reported this to Uber, their failure to take adequate action demonst... Ver mais
I bought Huckberry Flint & Tinder blazer at Ubuy. My request for a return was rejected at first but later I received an apology message willing to resolve the matter without placing any burden on me.... Ver mais
A empresa respondeu
I ordered the Flowtime Biofeedback Headband off Ubuy. I reside in South Africa. I was very impressed with the ease of purchase, parcel tracking, and speed of service. My package arrived much, much ea... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Ubuy is South Africa's biggest-selling global shopping portal. A diverse range of international products that meet the varied requirements of people are available on this eCommerce platform. Explore the diverse collection of premium brands in popular categories on this international shopping website. You can shop for electronic gadgets, fashion accessories, beauty products, clothing items, travel & outdoor amenities, home & kitchen appliances, office & school supplies along with laptops, smartphones and their accessories online from Ubuy South Africa. Purchase them from any of Ubuy's international shipping stores in the USA, UK, China, Japan, Hong Kong and Korea. We assure dynamic customer services to all our clients and a rich cross-border online shopping experience. Moreover, you get to choose from millions of worldwide brands that are not easily available on many other shopping portals in South Africa. ✓Reasonable Prices ✓Big Discounts ✓Great Offers and Deals ✓Fast Shipping ✓Genuine Brands ✓300 Million+ Products ✓Multiple Payment Options ✓No Amount Capping ✓Prompt Custom Clearance Services ✓Express Shipping | Online Shopping | Electronics, Health & Beauty Phones, Fashion | Ubuy South Africa
Informações de contacto
No. 1 Quark Crescent, Linbro Business Park, KWI 918054, Sandton, Gauteng 2065, South Africa, 2065, Gauteng , África do Sul
- +27 318810057
- info@ubuy.com
- ubuy.za.com
4,0
Bom
217 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 87% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Not safe and not ethical
During a recent ride, I was physically assaulted by the driver, who held me down with a seatbelt and repeatedly punched me. When I reported this to Uber, their failure to take adequate action demonstrated a complete disregard for passenger safety. Additionally, I was promised a refund of one hundred rand for a food order, which was subsequently denied under the false claim that it was not reported in time, despite clear evidence to the contrary. Due to these unacceptable security failures and poor customer support, I have canceled all my subscriptions with Uber.
18 de setembro de 2026
Opinião espontânea
What a life saver !
I live in South Africa and can't find Dr Elseys Clean Protein Cat Food locally. Ubuy helped me to import this food and my diabetic cat is now in remission !!
9 de setembro de 2026
Opinião espontânea
Resposta da Ubuy South Africa
Hello Sonnie
Thank you so much for this wonderful 5-star review. We’re absolutely thrilled that Ubuy South Africa could help you import Dr. Elsey’s Clean Protein Cat Food, and even happier to hear that your diabetic cat is now in remission that’s incredible news! 🐾
Stories like yours are exactly why we work hard to make products from around the world accessible to South African shoppers. Wishing you and your cat continued health and happiness. If you ever need anything else, we’re always here to help.
Thank you for choosing Ubuy South Africa!
Best regards,
Team Ubuy!
Excellent service and received my…
Excellent service and received my shipment in order
15 de setembro de 2026
Opinião espontânea
Resposta da Ubuy South Africa
Hello Lawrence Khoza,
Thank you for your kind feedback! We're glad to hear you had an excellent experience and received your shipment safely. We truly appreciate your support and look forward to serving you again!
Best regards,
Team Ubuy
Great site for unique items
Except for the initial frustration and confusion by receiving automated message "order was delivered" in error, they have revised the order status, and I should be receiving my order in the next few days. I enjoy the site tremendously, and I will continue to support them.
2 de setembro de 2026
Opinião espontânea
Resposta da Ubuy South Africa
Hello Anneke-Margot
Thanks for the 4-star review! We’re so happy you love the site. We apologize for that automated glitch regarding your delivery status, but we’re glad our team got it sorted out for you. We truly appreciate your support and can’t wait to serve you again!
Best regards,
Team Ubuy!
wrong item received no return no refund after 7 days
wrong item received complained however I only notice way AFTER 7 days when i tried to install it. hence their return policy it no longer valid. So now need to buy the expensive item again from them or somewhere else and hope this time the correct item arrives. FYI it was order id 232606879325. They were not willing to budge. $$$ gone. Immediately double check everything
22 de agosto de 2026
Opinião espontânea
Resposta da Ubuy South Africa
Hello!
Thank you for taking the time to share your feedback. We sincerely regret the disappointment and inconvenience you experienced and understand how frustrating it can be to discover an issue only when you are ready to install the product.
We would like to clarify that our support window for delivered items is 7 days from the date of delivery. While we do, wherever possible, make every effort to assist customers even when an issue is reported a few days beyond this support window, in this particular case, the order was delivered on July 28, whereas the concern was reported on August 22. By that time, the applicable support window had already been closed for a considerable period, and the seller's support window had also expired.
We truly understand your concerns and regret that we were unable to provide the resolution you were hoping for in this instance. We appreciate you sharing your experience, and we will certainly take your feedback into consideration as we continue working to improve our customer experience.
Regards
Team Ubuy
Excellent service and excellent…
Excellent service and excellent quality!!!
29 de julho de 2026
Opinião espontânea
Resposta da Ubuy South Africa
Hello AJB,
Thank you for your amazing feedback! We're delighted to hear you loved our service and product quality. Your support means a lot to us!
Best regards,
Team Ubuy
I bought Huckberry Flint & Tinder…
I bought Huckberry Flint & Tinder blazer at Ubuy. My request for a return was rejected at first but later I received an apology message willing to resolve the matter without placing any burden on me. I really appreciate their resolution. The blazer was collected yesterday by DHL couriers on behalf of Ubuy. They can only do a refund and not offer a bigger size as i expected, but i am fine with that too. I will just do another order later for a bigger size. I have been a client for Ubuy for more than 10 years. The company is legit and they sell quality stuff.
29 de julho de 2026
Opinião espontânea
Resposta da Ubuy South Africa
Hello Mlungisi,
We're sorry to hear that the blazer you received did not fit as expected, and we understand how disappointing this must have been, especially after relying on the size information provided.
As discussed with you, we have already arranged the pickup of the product from your location. Once the item reaches our warehouse and completes the inspection process, we will proceed with processing your refund as quickly as possible.
We appreciate your patience and understanding throughout this process. If you have any further questions or need additional assistance, please don't hesitate to reach out to our support team.
Thank you,
Team Ubuy
Wonderful Service!
I ordered the Flowtime Biofeedback Headband off Ubuy. I reside in South Africa. I was very impressed with the ease of purchase, parcel tracking, and speed of service. My package arrived much, much earlier than anticipated.
I am very impressed with the service and would highly recommend it...hence the 5 stars⭐⭐⭐⭐⭐
23 de junho de 2026
Opinião espontânea
Resposta da Ubuy South Africa
Hello Vernon Johannes
Thank you for your wonderful feedback!
We’re thrilled to hear that you were impressed with the ease of ordering, tracking, and fast delivery to South Africa. It’s great to know your package arrived earlier than expected and that you had such a positive experience.
Your recommendation truly means a lot to us!
Best regards,
Team Ubuy
was shipped fast was correct item
10 de julho de 2026
Opinião espontânea
Resposta da Ubuy South Africa
Hello Phantom,
Thank you for your positive feedback! We're glad to hear your order was shipped quickly and that you received the correct item. Your satisfaction means a lot to us.
Providing a smooth and transparent shopping experience is always our priority. We truly appreciate your support and look forward to serving you again!
Best Regards,
Team Ubuy
Got the product fast early and in good…
Got the product fast early and in good condition
10 de julho de 2026
Opinião espontânea
Resposta da Ubuy South Africa
Hello,
Thank you for your wonderful feedback! We're glad to hear your order arrived quickly, even earlier than expected, and in great condition.
We truly appreciate your support and look forward to serving you again!
Best Regards,
Team Ubuy
From the moment I placed my order I was…
From the moment I placed my order I was completely informed about the status of my order. Received my goods in good state only a few days since I placed the order. Well done thank you
6 de julho de 2026
Opinião espontânea
Resposta da Ubuy South Africa
Hello Kobus,
Thank you for your wonderful feedback!
We’re delighted to hear that you were well informed throughout your order journey and that your product arrived quickly and in great condition.
Providing a smooth and transparent shopping experience is always our priority. We truly appreciate your support and look forward to serving you again!
Best Regards,
Team Ubuy
Thanks for the good service.
13 de julho de 2026
Opinião espontânea
Resposta da Ubuy South Africa
Hello Gerhardt Maré,
Thank you for your kind words! We're glad you were happy with our service.
Best Regards,
Team Ubuy
Received damaged goods....don't know if…
Received damaged goods....don't know if from suppliers or couriers!
2 de julho de 2026
Opinião espontânea
Resposta da Ubuy South Africa
Hello,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your order arrived damaged and apologize for the inconvenience this has caused.
To help resolve this as quickly as possible, our team has already sent you an email with a secure upload link. We kindly request that you upload the requested details so we can investigate the issue, escalate it with the relevant team, and assist you with an appropriate resolution.
If you need any assistance locating the email, please let us know. You can also find our contact details on our website under the ""Contact Us"" section at the bottom of every page.
Kind regards,
Team Ubuy
Delivery faster then expected on an…
Delivery faster then expected on an imparted product
29 de junho de 2026
Opinião espontânea
Resposta da Ubuy South Africa
Hello Nadia JVR,
Thank you for your feedback! We're glad your imported product arrived faster than expected.
Best Regards,
Team Ubuy
Very reliable
Very reliable! Regular updates and no delays regarding the delivery of the order.
11 de junho de 2026
Opinião espontânea
Resposta da Ubuy South Africa
Hello Dorothy,
Thank you for your kind feedback! We're delighted to hear that you found our service reliable and appreciated the regular updates and timely delivery. Your support means a lot to us, and we look forward to serving you again!
Best regards,
Team Ubuy
The goods were delivered as ordered
The goods were delivered as ordered, and on time!! All the way to South Africa.
21 de maio de 2026
Opinião espontânea
Resposta da Ubuy South Africa
Hello,
Thank you for your feedback! We're delighted to hear that your order was delivered on time and exactly as expected, even all the way to South Africa. We truly appreciate your support.
Best regards,
Team Ubuy
Resposta da Ubuy South Africa
Hello Adriaan,
Thank you for your feedback! We're glad to hear your experience was fast and transparent.
We appreciate your support!
Best Regards
Team Ubuy
Wildly dishonest delivery times
I would recommend that you not order from this site.
I needed a product urgently so I ordered it from Ubuy. The product was significantly more expensive than on Amazon, but Ubuy's estimated delivery time with Express shipping was about a week which was less than Amazon's so I ordered it from them. Today is when the product should have arrived and DHL estimates it will take another week before any customs delays.
Just to be, this wasn't because of a delay at customs. The product left the office on the day it was supposed to arrive - the delay is entirely on Ubuy's side.
There's nothing wrong with a product taking a long time to deliver as long as that's advertised honestly so you can make an informed decision between providers. The problem is Ubuy knew my location, how long it typically takes to ship items and how long DHL typically takes to deliver. They just lied to get me to buy from them. I've never ordered from an e-commerce site whose actual delivery times are double what they estimate so I believed them.
19 de fevereiro de 2026
Opinião espontânea
Resposta da Ubuy South Africa
Hello Amandla
Thank you for your honest feedback, and we are sincerely sorry to hear that your experience with us did not meet your expectations, especially regarding the urgency of your order.
We completely understand your frustration. Our delivery timelines are set based on the information provided by our suppliers, and we rely heavily on how quickly they can dispatch the item to us. In your case, it appears there was a delay on the supplier and warehouse`s end, which unfortunately pushed the shipment date back and impacted the overall delivery timeframe you were originally quoted.
We completely understand your frustration. Our delivery timelines are set based on the information provided by our suppliers, and we rely heavily on how quickly they can dispatch the item to us. In your case, it appears there was a delay on the supplier's end, which unfortunately pushed the shipment date back and impacted the overall delivery timeframe you were originally quoted.
We strive to be as accurate as possible with our estimates, and we apologize that we fell short this time. It is certainly never our intention to mislead customers about delivery times.
We would like to make this right for you. Kindly register your Ubuy account with us (if you haven't already) and contact our customer service team with your order details. We will surely compensate for the delay with the order.
We hope you will give us a chance to restore your confidence in our service.
Warm regards,
Team Ubuy!
Excellent service
When ordering from Ubuy I receive regular updates on where my package is. Delivery is efficient, fast and the Ubuy staff deliver packages in a professional manner. I have never received a damaged package or unnecessary delays.
23 de janeiro de 2026
Opinião espontânea
Resposta da Ubuy South Africa
Hello Anne-Marie,
Thank you for sharing your detailed feedback.
We’re delighted to hear that you appreciate our regular updates, efficient delivery, and professional service. It’s great to know that your orders have always arrived safely and on time. Your continued trust means a lot to us.
Best Regards,
Team Ubuy
Incorrect product delivered!!!!
13 February 2026 - I ordered an ice-cream machine and paid a hefty sum, today a tool wrench kit was delivered???? How is this possible???
Is this how you do business?
16 February 2026
And no one bothered to reach out from ubuy. We have not had any conclusion or real feedback regarding this issue. We ordered a R5800 item, a R575 item was delivered. Customs and delivery was almost R5000 aswell. And NO ONE even acknowledge the issue.
24 February 2026 - ubuy is not assisting us….sending e-mails every 3rd day, not answering questions. Still waiting on when the correct item we ordered will be delivered, have not picked-up the incorrect delivery as their paperwork is incorrect.
Do not buy from them, there is NO customer support /care….
3 March
And we are still waiting for ubuy to update their paperwork, collect the wrong item and deliver the correct item.
Ubuy when will this be resolved?
16 March 2026
Today we have finally received the product we ordered and paid for at the end of January.
Ubuy your customer support needs to get a overhaul as it is extremely frustrating to deal with them. Also the packaging facility where the products get shipped from.
13 de fevereiro de 2026
Opinião espontânea
Resposta da Ubuy South Africa
Hello Elana
Thank you for your detailed feedback, and we sincerely apologise for the experience you had with the wrong item being delivered initially, as well as the delays in getting it resolved.
We have reviewed your case thoroughly.
To clarify the current status:
On 17 March 2026, we successfully delivered the correct item you ordered – the VEVOR Commercial Ice Roll Maker – to your address. We understand from your update on 16 March that you had already received the product, and we confirm that the replacement shipment is now complete.
Regarding communication:
Our support team did respond to your emails throughout this process. However, we fully acknowledge that our responses were not as timely. We apologise for that.
What we are doing:
We have already escalated this issue to our warehouse and logistics partners to prevent similar packing errors. We are also reviewing our customer support workflow for South Africa to ensure that follow-ups are faster and more transparent.
Again, we are truly sorry for the trouble caused.
Best regards,
Team Ubuy!
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