I've worked with Jack Wailes on multiple different sites now varying in size and complexity. He's been consistently professional, responsive and helpful throughout the entire new connections proce... Ver mais
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Leia as opiniões dos outros
Always a great experience with UGP, especially when it comes to customer service. Tim was very quick to move when we put in a request for renewal quotes, kept us regularly informed on market changes a... Ver mais
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We found UGP through an energy comparison website, and they offered the cheapest quote for our café’s gas supply. The price was attractive, but the service was what really impressed us. The team... Ver mais
A empresa respondeu
A great experience from start to finish. United Gas & Power made the process of switching our electricity and gas supply simple and stress-free. The team was knowledgeable, helpful, and always availab... Ver mais
A empresa respondeu
Informações sobre a empresa
- Fornecedor de energia
- também em
- Empresa fornecedora de energia eléctrica
- Fornecedor de energia renovável
Sobre UGP - United Gas & Power
Escrito pela empresa
get a quote
Since its establishment in 2013, United Gas & Power (UGP) has risen to become a premier business energy supplier in the UK, dedicated to crafting bespoke gas and electricity solutions for businesses. Known for stellar customer service and malleable contract options, UGP utilises a user-friendly online portal to ease energy management for clients. In line with sustainability goals, UGP offers green energy alternatives, aiding companies to shrink their carbon footprints while enhancing eco-friendly practices. Each client benefits from individualised guidance offered by dedicated account managers, who strive to help businesses in optimising energy use, trimming costs, and encouraging sustainable expansion. UGP is not just an energy provider, but an engaged partner that remains committed to steering your enterprise towards a more economical, sustainable future.
LEARN MORE ABOUT RENEWABLE POWER WITH UGP
Since its establishment in 2013, United Gas & Power (UGP) has risen to become a premier business energy supplier in the UK, dedicated to crafting bespoke gas and electricity solutions for businesses. Known for stellar customer service and malleable contract options, UGP utilises a user-friendly online portal to ease energy management for clients. In line with sustainability goals, UGP offers green energy alternatives, aiding companies to shrink their carbon footprints while enhancing eco-friendly practices. Each client benefits from individualised guidance offered by dedicated account managers, who strive to help businesses in optimising energy use, trimming costs, and encouraging sustainable expansion. UGP is not just an energy provider, but an engaged partner that remains committed to steering your enterprise towards a more economical, sustainable future.
LEARN MORE ABOUT RENEWABLE POWER WITH UGP
Top Rated Energy Supplier in the UK
Escrito pela empresa
- Business energy solutions from the UK's highest rated commercial supplier
- United Gas & Power fuels business growth with tailored energy solutions, user-friendly online management, top-tier customer service, and dedicated guidance, all while championing a greener, more cost-effective future.
Informações de contacto
Guiseley, LS20 8AH, Leeds, Reino Unido
- 08006696697
- salessupport@ugp.co.uk
- ugp.co.uk
4,7
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 85% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
A supplier who genuinely wants to help!
We've been working with the team at UGP and they've been genuinely brilliant to deal with. They've not only been friendly, but very responsive and helpful. A huge thanks to Kirk, Dylan and Michael!
5 de agosto de 2025
Opinião espontânea
Resposta da UGP - United Gas & Power
Hi Josh,
Thank you for the fantastic feedback — it really means a lot!
We’re so pleased to hear you’ve had a great experience with the team. Kirk, Dylan, and Michael will be chuffed to know their support made a difference. Being friendly, responsive, and helpful is what we’re all about, so it’s great to hear that came across.
If there’s anything else you need, we’re always here.
All the best,
United Gas & Power
UGP, a very helpful & co-ordinated team.
UGP were very helpful throughout the process, Tom Menaldino particularly, who made sure all the various parts were co-ordinated and made easy for the Client to process.
5 de agosto de 2025
Resposta da UGP - United Gas & Power
Hi Graham,
Thank you for your kind words and for taking the time to share your experience.
We’re really pleased to hear that you found the process smooth and well-coordinated — and that Tom was able to support you throughout. Making things easy and stress-free for our clients is exactly what we aim for, so it’s great to know that came through.
If there’s anything more we can do, just let us know.
Best regards,
United Gas & Power
Very efficient and helpful.
Very efficient and helpful.
Easy to contact and speedy replies.
Definitely felt that Tom Menaldino made us feel looked after and was friendly and available to answer any questions
5 de agosto de 2025
Resposta da UGP - United Gas & Power
Hi Peta,
Thanks so much for the great feedback!
We’re really pleased to hear that you found the service efficient and easy to navigate — and that Tom made you feel well looked after throughout. Being approachable and responsive is exactly what we aim for, so it’s great to know that came across.
If you ever need anything else, we’re just a call or message away.
Best regards,
United Gas & Power
Helpful and not pushy!
Tom was great, helpful, supportive and allowed me to ask all the 'stupid' questions. Tom didn't push for responses or decisions but worked with us in our timeframe.
5 de agosto de 2025
Resposta da UGP - United Gas & Power
Hi Lorna,
Thank you for the lovely feedback — it’s great to hear Tom made such a positive impression!
We’re really pleased he was able to support you in a way that felt comfortable and pressure-free. No question is ever a “stupid” one, and we’re glad you felt able to ask anything along the way.
If there’s anything else you need, just let us know — we’re always happy to help.
Best regards,
United Gas & Power
UGP have been very professional and…
UGP have been very professional and helpful.
1 de agosto de 2025
Opinião espontânea
Resposta da UGP - United Gas & Power
Hi Joe,
Thanks for the great feedback — really glad to hear you've found UGP professional and helpful.
We’re always here if you need anything!
Best regards,
The UGP Team
TERRIBLE EXPERIENCE WITH THIS COMPANY
TERRIBLE EXPERIENCE WITH THIS COMPANY, AFTER I WROTE A REVIEW OF MY EXPERIENCE WITH THEM WHERE THEY OVERCHARGED WITH WITHOUTEVEN GIVING MY A CONTRACT COUPLED WITH MULTIPLE EMAIL THEY HAVE SENT ABOUT CUTTING OFF MY SUPPLY EVEN THOUGH I HAVE CHANGED SUPPLIERS, THEY GOT TRUSTPILOT TO TAKE IT DOWN AS THEY DONT WANT BUSINESS TO KNOW WHAT THEY ARE GETTING INTO IF YOU CHOOSE THEM
WILL GIVE THEM 0 STARS IF I COULD
31 de julho de 2025
Opinião espontânea
Resposta da UGP - United Gas & Power
Dear Adereni,
We're very sorry to hear about your experience and appreciate you taking the time to share your concerns.
We want to clarify that United Gas & Power does not have the ability to remove reviews from Trustpilot. All reviews remain subject to Trustpilot’s independent content guidelines, and any that are flagged are assessed solely by their moderation team. We fully support honest feedback — even when it's critical — as it helps us improve our service.
Regarding your comments on being overcharged and the switch process, we’re sorry to hear that this has caused frustration. Deemed rates are unfortunately common in situations where no formal contract is in place, but we absolutely understand that clear communication is essential throughout. We’d also like to investigate your account to ensure that all final billing and communications have been handled correctly, especially as you've mentioned switching suppliers.
Please contact our customer care team at customercare@ugp.co.uk or on 0844 318 0044 so we can look into this urgently. Our goal is always to provide a fair, transparent and professional service, and we’d welcome the opportunity to make this right.
Kind regards,
The UGP Team
www.ugp.co.uk
So far, so good
experience so far has been very positive and can't fault anything. I had a cold call from Kyle and he managed to get my interest, then responded quickly with a good price, better than my current gas agreement. He didn't oversell.
It was easy to switch and all of the UGP people I engaged with were friendly, easy to deal with and efficient. Their portal seems easy and the switch was good.
Based on the current experience, happy to recommend to others.
1 de agosto de 2025
Resposta da UGP - United Gas & Power
Hi Pete,
Thank you so much for your kind words and for taking the time to share your experience!
We're really pleased to hear that Kyle made a great first impression and that the switch over to UGP was smooth and straightforward. We pride ourselves on being easy to deal with, so it's great to know that came through in your interactions with our team.
We're glad you're enjoying the portal and the service so far — and we truly appreciate the recommendation!
If there's anything you need going forward, please don’t hesitate to get in touch.
Warm regards,
The UGP Team
United Gas & Power
Yes they were extremely good throughout…
Yes they were extremely good throughout the start up with us.
23 de julho de 2025
Resposta da UGP - United Gas & Power
That’s fantastic to hear! We’re so glad your startup experience with UGP was a positive one. Providing a smooth and supportive onboarding is something we really focus on, so it’s great to know we delivered.
If you ever need anything going forward, your dedicated account manager is just a call or email away.
Thanks again for the kind words!
– The UGP Team 🔌✨
The last energy supplier on the market…
The last energy supplier in the market truly understands the importance of focusing on customer needs and actively listening to our concerns. They are dedicated to providing the support and care that we all deserve.
6 de junho de 2025
Resposta da UGP - United Gas & Power
Thank you for the thoughtful feedback!
At UGP, we're committed to putting customers first and ensuring every interaction is supportive, responsive, and built on trust. It's great to hear that our approach is making a difference—we truly believe that understanding and listening to our customers is what sets us apart.
We appreciate your support and look forward to continuing to deliver the service you deserve!
– The UGP Team 💡🤝
UPG - Reece Brown
I dealt with Reece Brown. He was excellent - called me when he said he would and explained everything clearly. I would definitely recommend UGP.
3 de junho de 2025
Resposta da UGP - United Gas & Power
Thanks so much for your kind words!
We’re delighted to hear Reece provided such a professional and reliable service. Clear communication and keeping our promises are key values at UGP, and we’re glad that came through in your experience.
We really appreciate your recommendation!
– The UGP Team 🔋📞
Dedicated account manager
Kash has made the switch to UPS very simple especially when working with 4 separate sites. It is great to have a dedicated account manager to help us with anything that comes up
14 de maio de 2025
Opinião espontânea
Resposta da UGP - United Gas & Power
Thank you for the great feedback!
We’re so pleased to hear Kash made your switch to UGP smooth and straightforward—especially with multiple sites involved. Having a dedicated account manager really does make a difference, and we’re glad you’re seeing the benefit.
We’re here whenever you need us!
– The UGP Team 🔌✨
Fantastic
Fantastic, very helpful and managed to save us money on our utility bills. Our account manager Reece is great, anything we need help with he responds very quickly and nothing is too much trouble for him.
19 de maio de 2025
Resposta da UGP - United Gas & Power
Thank you so much for the kind feedback!
We’re thrilled to hear that you’re saving money and receiving such great support from Reece — we’ll be sure to pass your comments on to him. It’s great to know he’s making things easy and efficient for you.
If you ever need anything else, we’re just a call or email away.
– The UGP Team 💡
Excellent Service and Support from the UGP Team
We recently worked with Stephen Howell at UGP to support one of our clients whose meter had been de-energised and Stephen helped us organise a new contract for. Stephen acted promptly and engaged his back office siteworks team, who arranged for a metering team to attend the site and successfully re-energise the meter.
Special thanks to Nas and Panashe in the siteworks team for their efficiency and excellent service in resolving the issue. We also encountered a complication when a neighbouring business mistakenly submitted a Change of Tenancy request. This could have caused significant disruption, but thanks to the swift action from the COT team—particularly Keira—the situation was quickly resolved.
We greatly appreciate the professionalism, responsiveness, and teamwork from everyone involved. Their efforts not only prevented downtime for our client but also protected the integrity of the contract we have in place as a TPI.
Outstanding service all round—thank you!
15 de maio de 2025
Opinião espontânea
Resposta da UGP - United Gas & Power
Thank you for such a detailed and glowing review!
It’s fantastic to hear how Stephen, Nas, Panashe, Keira, and the wider UGP team all came together to ensure a smooth resolution for your client. Supporting our TPI partners and their customers with efficiency, professionalism, and care is what we strive for — and we’re so pleased it made a real difference here.
We’ll make sure your kind words are shared with everyone mentioned. Thank you again for your trust and partnership — we look forward to continuing to work together!
– The UGP Team
Helpful switch and clear terms
I signed up with this company on 3 May 2025 after reading their great 5-star reviews on Trustpilot.
Herbie and Hannah were very helpful and made the switch easy for me.
I like that the Terms and Conditions are clear and they offer fixed energy rates, which gives me peace of mind. Yes, their standing charge is the highest on the market, but I still went ahead as they offer proper customer support by email and over the phone—something I value a lot.
I haven’t had my first invoice yet, but I’m hoping everything will go smoothly.
I switched from Maxen Power. Avoid Maxen Power!
8 de maio de 2025
Resposta da UGP - United Gas & Power
Thank you so much for your thoughtful review and for choosing UGP!
We're really pleased to hear that Herbie and Hannah made the switch simple and that our clear terms and personal customer service stood out to you — we know how important that peace of mind is, especially when it comes to business energy.
We completely understand your point about the standing charge, and we’re confident the value in our hands-on service, fixed rates, and UK-based support will continue to make your experience a positive one.
If you need anything at all before your first invoice or beyond, your account team is just a call or email away.
– The UGP Team
Fantastic customer services
Fantastic customer services, Sophie was super helpful.
Thank you
29 de abril de 2025
Resposta da UGP - United Gas & Power
Thank you for the kind words! We're delighted to hear Sophie was on hand to offer her expertise support — we’ll be sure to pass along your feedback to her.
If there’s anything else you need, don’t hesitate to get in touch.
– The UGP Team
Resposta da UGP - United Gas & Power
Thanks for the great feedback! We're pleased to hear you had a good experience and that our communication and follow-up met your expectations.
If you ever need anything else, we’re just a call or email away!
– The UGP Team
Direct contact
I spoke to two people who had personal email addresses and direct phone numbers and who were able to answer all my questions. This made a welcome change from anonymous call centres.
1 de maio de 2025
Resposta da UGP - United Gas & Power
Thank you for your feedback! We're glad to hear you appreciated having direct contact with our team — it's one of the key differences we strive to offer at UGP. No call centres, just real people ready to help when you need it.
We're always here if you need anything further!
– The UGP Team
Dedicated Account Manager
A dedicated account manager took care of the whole transfer process, kept me informed, and advised me when any issues cropped up. Overall, the service received has been excellent, and the process has been simple.
24 de abril de 2025
Resposta da UGP - United Gas & Power
Thank you for the great feedback! We're really pleased to hear that your dedicated account manager made the process simple and kept you well informed throughout. Delivering a smooth and hassle-free experience is exactly what we aim for.
If you need any further support, we're always here to help!
– The UGP Team
If only more utilities calls were like this!
Having dealt with multiple electricity companies throughout my career as a property manger it can often be the call you put off as you'll inevitably spend time on an automates system then hold and more likely than not have to explain everything to multiple people during the call. Not with Reece or Tom. I rang this morning having only heard about the company the day before, Reece was instantly knowledgeable of what I was talking about. He then arranged for Tom to give me a call and again he was really great and explained everything I needed to know even though I am some way off form being bale to move my meters - it didn't stop Tom being supportive and spending time discussing ti with me
24 de abril de 2025
Opinião espontânea
Resposta da UGP - United Gas & Power
Thank you for your excellent feedback! We completely understand how frustrating utility calls can be, which is why we work hard to make sure every conversation with UGP is clear, helpful, and efficient. It’s fantastic to hear that Reece and Tom made such a positive impression and took the time to support you, even at this early stage.
We’ll make sure your comments are passed on to them—feedback like this really means a lot!
We look forward to working with you when the time is right.
—The UGP Team
Resposta da UGP - United Gas & Power
Thank you for the great feedback! We're glad we could assist with your switch over and adding the additional unit. If you need anything else, don't hesitate to get in touch.
— The UGP Team
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