Russell Hobbs Opiniões 

I had a faulty kettle which was covered under an extended warranty with Russell Hobbs. After sending various proofs of purchase and kettle not working the Company agreed without any delay to send me a new appliance - great customer service!

Avoid at all costs. I purchased a matching toaster and kettle set from Russell Hobbs / Spectrum and the toaster arrived extremely damaged, unusable. I contacted them which in its self was difficult. Advised that the toaster was damaged and that I wanted to return both items with in the set. Set purchased for £80. They have only refunded £36 as they deemed that the value of the damaged toaster.. well what about the kettle!!?? Apparently its ok for them to have me return it but not refund me for this item... I consider this theft AVOID!!!!

Update, support at Russell Hobbs are now calling me a liar saying I did not return the kettle when infect I did.. trading standards now involved and having to prove myself not to be a liar is very distressing and inconvenient. At this point they have basically stolen a kettle from me.

I required a replacement iron as the one I had stopped working, this issue was very quickly resolved, I was offered a very substantial upgrade at no extra cost..well done Team

Had an iron less than 1 year and Russell Hobbs are not helpful in sorting the issue. The best they can do is offer 30% off a new product. I am not going to purchase another Russell Hobbs product as their customer service is not very good.

After the reply from Russell Hobbs customer service they are still unwilling to help with this issue.

I would not recommend Russell Hobbs for any product as their customer service is unhelpful.

Microwave compact model RHM2060. This microwave is very irritating to use. You have to set the timer to over two minutes every time. Also, the plate inside continually comes off its stand would not recommend.

Problem with a faulty kettle still under warranty. Customer service was excellent and agreed replacement. Kept updated and with quick response.

Remington customer service was brilliant, thank you for your help.

Atrocious customer service. I contacted the customer support for a faulty product that was 6 months old and was sent an irrelevant AI response. When I advised that the information was inaccurate and they issue had been misunderstood, I received the same reply. Utterly useless!

Had faulty kettle - plastic switch broke off. Raised the issue under two year warranty (kettle about 1.5 years old) and very soon had response. After a couple of exchanges of email with pics Russell Hobbs replaced the kettle. Didn't even ask for return of the faulty one.

Great customer service from Russell Hobbs. Explained in detail the issue with a hand mixer & sent a video of the fault. A new mixer was issued. What's not to appreciate

Initial contact via chat didn't get very far, never managed to chat to human despite waiting for quote a while. Went down the email option and my more successful. Faulty kettle replaced. Thank you.

Excellent Customer Service from Russell Hobbs

I purchased a blender from Argos, which came with a 2-year warranty. Unfortunately, it stopped working after about 15 months. I contacted Russell Hobbs customer service directly to report the issue, and I was genuinely impressed with how they handled it.

Their communication was fast and responsive throughout the process — no long waits or back-and-forth hassle. After reviewing my case, they decided to send me a brand new replacement product, honouring the warranty without any fuss.

It’s reassuring to see a company stand behind their products so reliably. Customer service was top notch, and this experience has definitely increased my confidence in the brand. Highly recommend!

Dealt with my claim under warranty in an efficient, prompt and polite way.
As someone in their 80s, the only reason for not giving 5 star satisfaction, was the request to supply photo and video footage, which stretched my technical skills!
But this is the age in which we live.

I had an issue with my steam iron. The customer service I received was second to none. Quick, helpful and sorted out my issue. Very polite too. Best support I've ever received. Thank you

Quick response, deal with straight away.

They were very attentive and quick to resolve the issue with my product. I’ll definitely continue buying from the brand in the future thanks to such a positive experience.

The help and patents of Sebastian M, from customer services. At 80+ technology has been hard to keep up with. He sets a very high standard,
Thank you so much.
Mike L

Excellent customer service from Alina . She actually helped and listened.

Thank you

Fairly easy to complete the claim form and got back to me within 24 hours. After submitting further information, Russell Hobbs were very quick at sorting out a replacement product for me!