Russell Hobbs Opiniões 

Amazing service, replaced Kettle with easy process

Great service, they replace the broken iron with a new one.

Extremely poor customer services, Russell Hobbs use Spectrum for small appliances, I called them to replace my kettle still under warranty and they refuse to replace the kettle making false claims it was never registered. Dont buy anything from Russell Hobbs. The kettle only lasted just over two years, it had a three year warranty.

Please note that I already contacted customer services, and they are disputing that the warranty was registered.

Kettle stopped working after 1 year and 3 weeks.called Russell Hobbs they emailed and said needed proof with video that kettle would not boil and pictures i emailed everything to them then received email saying i had to get in touch with Wayfair who i brought it from and that Russell Hobbs could not do anything. I phoned them again this time the person said that they can help and needed proof that i had cut the plug off the kettle i emailed picture of this and he said they will send a replacement kettle. i have been without a kettle for 5 days so far now will be for another 5 days. the staff need more training on what can be done and not just say need to go back to company that brought it from then wouldnt need to be waiting.

Their customer support service is awesome.
I claim for warranty issues they reviewed and gave me new one within 5 days

Extremely helpful. Explained the possible causes of my complaint clearly. Replaced the faulty product without further query.

Excellent Website. Brilliant customer support. Very pleased with the Food Processor. Thoroughly recommend.

I understand that they want to make sure your claim is legitimate. But was having a problem with uploading the video. Grandson sorted that out for me. Russel Hobbs have agreed to a replacement in agreement to register online for an extra year guarantee. Very happy with the outcome and help I was given thank you

First call the assistant gave me a reference no. to give Amazon and the telephone no. Amazon were useless as they said 30 days had passed! Second call assistant asked me to video the food mixer and send a copy of the invoice! Upon reviewing this a replacement has been organised!

Wir haben eine Heißluftfriteuse der Firma Russel Hobbs bestellt, aber leider ohne Gebrauchsanweisung.
Habe dann bei dem Kundendienst der Firma angerufen, und mir wurde durch einen Mitarbeiter ,der sehr freundlich war, zügig geholfen,und das Problem dadurch beseitigt

Find it very hard at 77years to do what they ask. Need to have tec knowledge which at are age we are not .They sort out claim in 2 working days got there in the end .

The product itself is great, and when started having an issue- the problem was resolved quickly and efficiently. Highly recommend

Have always had a russel hobbs iron, usually buy from asda. My iron packed up it was 1 weeks over the 1st year warranty but still had two years left over all.
Asda said it wasn't down to them only 12months so had to go through Russel hobbs. I was a little upset as this is not what the warranty says. But having spoke with Ioana she completely put me at ease I sent put a claim in and they would send a replacement. I had to pick another iron as my one was out of stock. Iron has now arrived and all good. Fantastic company 👏
Fantastic customer service 👏

It's disappointing that the product broke after 18 months but, having registered it on purchase, Russell Hobbs' warranty process was solid and timely. Once they received a video of the failure the offer for full replacement came very quickly.

Excellent after sales service,I had a RUSSELL HOBBS 4 slice toaster that developed a fault all of a sudden on the right side of toaster the lever would not stay down.So I got in touch with them and they are sending me a new one,now that’s what I call brilliant service Thank you so very much RUSSELL HOBBS and there wonderful helpful staff REBECCA WHITE

Phoned their customer service dept as kettle had sprung a leak within the guarantee period. Was dealt with promptly and after sending them photos and video a replacement kettle was sent out the next day. Excellent service from a trusted appliance name. Thank you.

Ana from Russell Hobbs Support team was very helpful, she understood what my problem was and she managed to get the situation resolved

After having an issue with the delivery company saying they had delivered my package it was quite clearly proved that it hadn’t been delivered the sender was extremely prompt in resolving this for me and within 24 hrs a replacement item was sent. I would highly recommend Remington uk and there customer support team

Needed help with a new coffee pot for my filter machine but didn't know which item would fit. Went through to the online questionnaire and was helped immediately. No hassle, no issues just sorted. Fantastic. Thank you

What an absolute joke this company is. A vacuum cleaner fails after one year and they try and blame it on not replacing filters. I've cleaned the filters religiously as directed on the machine, sent photos of the very clean filters and they are blaming it on me for not replacing them. They are trying to suggest that a small amount of dust has caused the motor to fail and is therefore not covered by the warranty.

The Customer Engagement Escalations Adviser finally got back to us and as a gesture of goodwill they will now replace the unit. It's also important that you register the product when you receive it to activate the two year warranty. I argued that this wasn't made clear on the original invoice from Amazon.