Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 2 em 5 estrelas

Det var lite bökigt att hitta all info om testet jag gjort, du skulle vara mycket bättre om du presenterade resultatet på ett annat sätt, och förklara mer om mitt resultat och vad jag ska göra med det... Ver mais

Classificada 1 em 5 estrelas

I ordered an offer through Wowcher and redeemed as suggested on their website on the 15th January. I received an order number on screen but no confirmation email. And now nothing since despite conta... Ver mais

Classificada 5 em 5 estrelas

Super quick process, paid and sent my sample the same day and then results followed quickly after showing as received. Showed some items i already knew which were an issue for me but also a few that n... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Loved this test and how easy it was to carry out. I received my results within 5 working days and gave me a some great information and can't wait to get started with the next part of the process.... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Consultor de saúde pública

Escrito pela empresa

To help customers who are suffering with unwanted, unexplained symptoms like bloating, constant tiredness, unexplained weight gain and joint pain issues. We offer a high quality level of customer service.


Informações de contacto

2,3

Mau

TrustScore: 2.5 em 5

98 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 15% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,3

Todas as opiniões

(98)

25 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Money lost

Money lost, nothing gets. Simple as that.

24 de novembro de 2025
logótipo da UK Labs

Resposta da UK Labs

Hi Samuel, thank you for the review. We can see you ordered on 24/11. After ordering you will have received an email with next steps, including how to setup your own results portal. Unfortunately you have not completed this as yet. Please follow the instructions we have sent to you.

Classificada 1 em 5 estrelas

Dreadful - don’t waste your money

Dreadful! Don’t waste your money.
I’d give zero stars if I could. I bought the test for my daughter to help her. We sent off the sample and had acknowledgement it was received. The ‘3 days’ turn around is now at 31 days with no sign of any results. I’ve sent 3 messages (email because there’s no phone number … I wonder why?) and heard absolutely nothing. Total sham!

28 de setembro de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

Det var lite bökigt att hitta all info…

Det var lite bökigt att hitta all info om testet jag gjort, du skulle vara mycket bättre om du presenterade resultatet på ett annat sätt, och förklara mer om mitt resultat och vad jag ska göra med det. Annars var det mycket info, du skulle hjälpa riktigt om man fattade vad det handlar om.

28 de agosto de 2025
Classificada 1 em 5 estrelas

Scammers and liars

Waited months after sending sample to be told they hadn’t received them because they had changed the address?!
Asked for a refund and have emails confirming that refund would be processed. No refund ever came through and now ignoring any attempts of contact.
Do not trust this company, they are scammers!
Had a reply from uklabs saying the refund was actioned and I’ve written this review within the 3-5 days not allowing it time to come through. Well this is in fact incorrect because I have all of the email communication (including my emails which have gone ignored since) The email confirmation of refund being actioned was on 23rd of May…I would say we’re past the action time for this to have been completed.
In regards to defamatory claims…as I say I have all the evidence!

23 de maio de 2025
Opinião espontânea
logótipo da UK Labs

Resposta da UK Labs

Hi Laura, thank you for your feedback and I apologise that it seems we have failed you. Please, and just friendly advice, calling our company "scammers" is defamatory and is totally unjust. I can see that your refund was actioned and it is still within the 3-5 working day window that you were advised in your reply

Classificada 1 em 5 estrelas

Very disappointing.

Very disappointing.
Where to start!?! I bought vouchers for myself and 3 other people on Wowcher. Firstly, the website wasn't displaying the 'buy now' option on a laptop so I had to use my phone, which wasn't ideal. Then the address on the instructions for despatching the sample was wrong. I sent a message to highlight this - no response. Only when I chased it up 2 weeks later, did my results appear. I started the process on 28th July and as yet haven't been offered the opportunity to register to receive my meal plan! so yet another message sent.

I am so disappointed - and will be suggesting my gifts aren't used and will be seeking a refund for them.

4 de setembro de 2025
Opinião espontânea
logótipo da UK Labs

Resposta da UK Labs

Hi, thank you for your email. I am sorry that you feel you have failed. Just a couple of things I hope I can clarify. You advise the address is wrong and you didnt receive a response, but you sent the sample and it was received and tested. When you chased your results they were in your account already. - I will ask the team to treat your latest email accordingly

Classificada 1 em 5 estrelas

Don’t waste your time

Don’t waste your time. I sent a sample to their PO Box and awaited a response. After chasing it up they informed me that they have changed addresses and did not tell me that. I then sent a new sample to updated address. Waited 3 weeks. Sent multiple emails asking for an update. Received no reply. Incredibly disappointed in this service

24 de junho de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Worthwhile but....

submitting the hair samples was easy but their receipt and testing process perhaps a bit longer than I expected. Also the report gives so much info, I am struggling to make sense of it all.

8 de maio de 2025
Classificada 1 em 5 estrelas
logótipo da UK Labs

Resposta da UK Labs

Hi, please can you email into support. If you have received your instruction email that will explain the next steps after purchase. As stated on the website, on emails and in replies to other reviews we do not physically send anything out.

Classificada 2 em 5 estrelas

I purchased 3 complete tests for myself…

I purchased 3 complete tests for myself and two children. The report came through within a week, however the format could have been better such as being in alphabetical order.
I was confused by the amount of cross overs such as why would an item which contained many ingredients be listed? It would be better to just list the food item. Eg beef was highlighted red, but groundbeef and meatloaf where highlighted green.
When it came to the meal plans I was only able to complete one questionnaire out of three. I couldn’t locate the other 2 questionnaires. It wasn't possible to view the meal plan either, the support team had to send it via pdf in an email. I think purchasing multiple test in one persons email address has been the problem, maybe accounts can be created with the test ids and a password, rather than a users email address. I would only recommend purchasing one test.

15 de janeiro de 2025

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