undercover.co.uk Opiniões 

684
•
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

UPDATE: The company eventually answered my emails and gave me detailed instructions on how to return my items. Assuming they refund me, I will be satisfied. 🤞🤞🤞🤞 I’ve been trying to tell them... Ver mais

Classificada 2 em 5 estrelas

Underwear arrived as expected and is cotton, but the item; long, shorts type underwear, fits very poorly, no shaping, so goes down at waist and up thighs at the back. Legs are finished with a bulky, t... Ver mais

Classificada 5 em 5 estrelas

I bought a very nice lightweight Dressing Gown for my husband but it was too large. I packed it up very neatly and returned the same day received. The return via Royal mail was quite easy to complete... Ver mais

Classificada 5 em 5 estrelas

The sports bra is a perfect fit, exactly as described, and very comfortable. I tried it out by wearing it for two consecutive 18 hour days, the second of which was very energetic including dance perfo... Ver mais

Informações sobre a empresa

  1. Loja de roupa
  2. também em
  3. Loja de moda feminina
  4. Loja de moda infantil
  5. Loja de moda masculina

Sobre undercover.co.uk

Escrito pela empresa

TP Image

Welcome to Undercover, where comfort meets sophistication in the world of sleepwear and underwear. At Undercover, we believe that the foundation of a great day starts with a great night’s sleep, and that begins with what you wear to bed.

Our journey began with a simple mission: to revolutionize the nightwear experience by combining luxurious materials with timeless designs. We understand that sleep is essential, and so is feeling good in what you wear. That’s why we meticulously craft each piece using only the finest fabrics, ensuring that every garment is not just a treat for the senses but also built to last.

Our collection ranges from elegant silky pyjamas to cosy cotton sets, each thoughtfully designed to cater to your individual taste and comfort needs. We take pride in our attention to detail, from the delicate stitching to the perfect fit, so you can unwind in style.

What sets Undercover apart is our commitment to quality and customer satisfaction. Our dedicated team is passionate about delivering not only exceptional products but also an exceptional shopping experience. We strive to ensure that every interaction with us is seamless and satisfying, from browsing our website to receiving your beautifully packaged nightwear.

At Undercover, we’re more than just a brand; we’re a promise of quality, comfort, and elegance. Join our community of satisfied customers who have discovered the difference a good night’s sleep can make. Thank you for choosing Undercover, where every night is an opportunity to indulge in pure comfort.

Sleep well.

Shop Now

Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

684 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 66% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(684)

24 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Currently a unique product

Currently a unique product. It’s seems all other pajamas have a continuous elasticated waist and a draw string with a minimal fly opening. I want pajamas not swimming trunks.
These pajamas are a pleasant weight, have a button fastening and a proper fly. They are also competitively priced.
They are a little generous in the sizing.

12 de agosto de 2025
Classificada 1 em 5 estrelas

Item does not match what is advertised

The items I ordered did not look anything like the picture.
The picture showed the item had a leg length that would stop chaffing of the upper inner legs. The item I recieved had a leg so short that it made chaffing worse- they were more like old fashioned PE pants not shorts.
The picture showed the item had a waist band. The item i received has the fabric folded over a thin piece of elastic.
It gets one star because the item is cotton. But that's it.
ACCORDING TO THE RTURNS PAPERWORK, I CANNOT GET A REFUND BECAUSE IT IS CLASSED AS UNDERWEAR.
I believe this is classed as trade descriptions failure.

12 de agosto de 2025
logótipo da undercover.co.uk

Resposta da undercover.co.uk

Update - Hi Emma, As mentioned previously, we would have been more than happy to discuss any concerns you had with the item and work towards a resolution. However, we’ve not yet received any correspondence from you. Please don’t hesitate to get in touch so we can assist you further and ensure this is resolved to your satisfaction.
Vikki

Hi Emma
Thank you for your review and I am sorry to hear that you are not happy with the item that has been received. I have had a look at this and I can not see any correspondence from yourself regarding this.
We would always encourage our customer to contact us straight away if you encounter a problem with your order, so that we are able to assist and rectify it for you.
If you could please contact our customer service team at help@undercover.co.uk so that we can assist.
kind regards
Vikki

Classificada 5 em 5 estrelas

Have now got two of these!

I had bought one of these nighties before and was very pleased with it.
It was an extremely good price and arrived very quickly, definitely recommend, thank you! 😊

10 de agosto de 2025
Classificada 5 em 5 estrelas

Great service

Beach shoes arrived very promptly with good communication from vendor. Items exactly as described, would recommend

11 de agosto de 2025
Classificada 5 em 5 estrelas

Dressing Gown

Have been looking for a while for a lightweight Dressing gown for the Summmer/holidays and I wasn't disappointed..this dressing gown is perfect, so pleased I found your website....

10 de agosto de 2025
Classificada 2 em 5 estrelas

Disappointed

First time buying from this company the material the bra was made of was very rough and the cup seam is very thick and shows through my clothing

7 de agosto de 2025
Classificada 5 em 5 estrelas

Lightweight Dressing Gown

I bought a very nice lightweight Dressing Gown for my husband but it was too large. I packed it up very neatly and returned the same day received. The return via Royal mail was quite easy to complete and I am waiting to receive an exchange of a smaller size. Communication was ok with the company. I am just waiting for the exchange now which Royal Mail confirmed has been sent to Undercover Lingerie.

3 de agosto de 2025

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