Der Service war super gut, hatte die falsche Grösse bestellt und wurde umgehend ausgetauscht, Lieferung sehr schnell. Leider war die als weiss angegebene Garnitur leicht Eierschale farbig. Trotzdem... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Super Sache schöne Farbe Stoff fühlt weich an wertvolle Unterstützung beim Bestellen durch Gründerin tolle Abwicklung der Bestellung Kaufe irgendwann wieder einen Anzug, irgendwann Schade, dass das m... Ver mais
Wunderbare Qualität somit ein traumhaftes Schlafgefühl! Ich habe den Bettanzug mit Kissen bestellt. Das Fixleintuch musste unbedingt zur Ergänzung dazu, jetzt fühle ich mich wie im 7. Himmel :-))! Ein... Ver mais
A empresa respondeu
After buying one set, sleeping under the sheets for a night, we decided we had to get another! Really good quality - lovely simple soft sheets, that feel luxurious. Shipping was very quick, and deligh... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de artigos domésticos
- também em
- Decoração e Design de Interiores
- Loja de camas
- Loja de mobília para quartos
Escrito pela empresa
High quality, eco-friendly bed linen that feels beautiful on the skin. Ethically made in Portugal. Fine fabrics including TENCEL™ and Organic Cotton. Fast delivery.
Informações de contacto
4,8
Excelente
142 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Really high quality bedding and very…
Really high quality bedding and very fast delivery
Gorgeous
14 de fevereiro de 2023
Purchased blue tencel duvet and pillow…
Purchased blue tencel duvet and pillow case covers - great colour and great material. Price is quite expensive however we bought them in the sale.
16 de janeiro de 2023
Resposta da Undercover
Hello, thank you for leaving a review. We appreciate your positive feedback regarding the color and material of our bed sheets. Our products are ethically produced in Portugal with environmentally-friendly and premium materials, which results in a slightly higher cost. However, by selling directly on our website, we are able to offer more competitive prices compared to traditional retail channels.
We value your feedback and would be delighted to know if there is anything we can do to enhance your experience with our brand. We have reached out to you through email to discuss this further.
Erneut bestellt
Erneut bestellt, weil sehr zufrieden mit der Qualität, dem Anfühlen der Bettwäsche.
8 de fevereiro de 2023
Resposta da Undercover
Das freut uns sehr zu hören! Vielen Dank, dass Sie sich Zeit genommen haben eine Bewertung zu schreiben.
TOP Qualität und sehr angenehm
Das Material ist so angenehm auf der Haut! Top Qualität und sehr schönes Design. Ich liebe diese Bettwäsche! Ich habe schon zum zweiten Mal bestellt. :)
1 de fevereiro de 2023
Resposta da Undercover
Vielen lieben Dank für die Bewertung! Wir freuen uns sehr, dass Sie mit der Qualität zufrieden sind.
Resposta da Undercover
Super, das freut uns sehr :) Danke vielmals für die Bewertung!
wunderbares Material/schnelle und gute Lieferung
sehr angenehmes textiles Material, Design und Farbe ausgezeichnet, geschmackvoll verpackt und prompt geliefert
29 de janeiro de 2023
Resposta da Undercover
Vielen Dank für die positive Bewertung, das freut uns sehr!
Working with Undercover Living is a…
Working with Undercover Living is a pleasure, the products are really beautiful and would be a wonderful addition to anyone's home from the bedding to the new blankets. Top quality materials. We have been using the pillowcases for many years.
11 de novembro de 2022
Opinião espontânea
Erwartungen übertroffen
Super perfekte Qualität. Reibungslose und professionelle Auftragsabwicklung. Ich werde ein Wiederholungstäter☺☺✔
4 de novembro de 2022
Resposta da Undercover
Vielen Dank für die gute Bewertung, das freut uns sehr!
Debra Hansen
Love them!!!! Excellent quality, cool design and very, very comfy/cool to the touch!
Would definitely recommend them and buy again!!!
12 de setembro de 2022
Resposta da Undercover
So glad to hear, thanks so much!
Excellent
Rapid, informative customer service. The parcel arrived a day after ordering, and beautifully wrapped.
25 de agosto de 2022
Resposta da Undercover
Thanks Melissa! Great to hear you were happy with our service.
Great customer service once I managed to get their attention
Bought a couple of sheets over the summer. One developed a hole in it first time we used it. Tried to contact the company via email (no other options available) got absolutely no response to my request for a refund or replacement. After writing a trustpilot review highlighting the lack of responsiveness, I then did receive an email requesting a copy of my original email. The next day I got a phone call from Miriam apologising for the lack of initial response and a speedy refund. Miriam said that they had been unable to find my original email, and I took that at face value. Very happy with the sheet that doesn’t have a hole in it and will place another order to replace the one with the hole in it. A small company doing their best that deserves support in these difficult times.
1 de setembro de 2022
Opinião espontânea
Resposta da Undercover
Hi Martin
We really appreciate your continued trust in our business and we're sorry again for the trouble with your initial order. We work hard to provide the best experience possible for customers so I'm glad we've been able to resolve this issue for you now.
If there's anything else we can help, please let us know.
Sehr schnelle Lieferung
Sehr schnelle Lieferung! Bettwäsche fühlt sich sehr sanft an!
17 de agosto de 2022
Resposta da Undercover
Vielen Dank liebe Eveline, das freut uns sehr!
Resposta da Undercover
Lieber Patrick
Danke für deine Bewertung und deine Rückmeldung zur Verpackung, welche wir zur Kenntnis nehmen. Wir sind sehr darauf bedacht, der Umwelt zuliebe in der Verpackung kein Plastik einzusetzen. Deshalb ist die Bettwäsche zum Schutz in wiederverwendbaren Stoffsäckchen verpackt.
Kunden erhalten nach Einkauf automatisch eine Kaufbestätigung per E-mail, sowie eine Bestätigung sobald die Waren verschickt worden sind. Hast du diese nicht erhalten? Bitte melde dich jederzeit bei uns per E-mail (hello@undercoverliving.com) wenn du die Rechnung in einem anderen Format benötigst oder wir dir die Bestätigungsmails nochmals schicken können.
Wir hoffen, dass du dennoch mit der Qualität der Produkts zufrieden bist. Falls du weitere Rückmeldungen oder Fragen hast, würden wir uns freuen von dir zu hören.
Die beste Bettwäsche die ich kenne
Die beste Bettwäsche die ich kenne. Ich kaufe keine andere mehr…
5 de julho de 2022
Resposta da Undercover
Vielen Dank für deine Bewertung Nicole, wir freuen uns so, dass du so zufrieden bist :)
Super Qualität, schnelle Lieferung
Tolle Bettwäsche - super Qualität, angenehmer Stoff und schnelle Lieferung.
21 de junho de 2022
Resposta da Undercover
Vielen Dank liebe Michelle!
Good product, shame about the courier issues though
Very happy with the product. Thank you to Undercover who phoned to apologise about the delivery problems - The delivery notification stated that I took delivery and signed for the package when I was not at home.
10 de junho de 2022
Opinião espontânea
Resposta da Undercover
Thanks so much Tracy. Glad to hear you're happy with the products and sorry again about the trouble with DHL.
fabelhaft
Ich bin begeistert. Fabelhafte luxuriöse Qualität. Der Versand ging superschnell.
6 de junho de 2022
Resposta da Undercover
Vielen Dank! Wir schätzen deine Bewertung sehr.
Tolle Bettwäsche
Tolle Bettwäsche, schnelle Lieferung und Ausgezeichneter Kundenservice.
29 de maio de 2022
Opinião espontânea
Resposta da Undercover
Dankeschön Sabrina :)
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