Unndr Opiniões 374

Made an order last week with delivery within 2 days. Now a week later and tracking still states they are expecting the parcel. I have email however no response.
Will be looking to claim a refund.

I had an issue with sizing after ordering 4 beautiful sets.
I emailed the customer service line and they went above and beyond.
I’m really impressed.
The underwear is lovely and the service was great

(Turns out i logged in via my husbands account to do this lol!)
Firstly just wow I love this subscription!
I felt i needed something for myself and felt my wardrobe was filled with mismatching underwear. I am so glad I decided to take the chance and subscribe!

I have made a separate purchase also as I just love the products so much.
Quality of underwear is amazing I would value them way above the price I paid!
Definitely feel empowered and actually feel good about myself.

I would highly recommend taking the leap and subscribing or even buying yourself something as sizing is clear on the website I feel and you won't regret it.

I was in contact with customer service to make a few enquiries. 5 star customer service just an amazing company.

Thank you so much!

Have not received either of my orders and have not heard back from my initial complaint

I hate giving a bad review, especially for a small business, but on this occasion they failed me. This delivery was part of a quarterly subscription which was a birthday present for my daughter. The first delivery was on time, but from then on the deliveries got later and later, the lateness wasn’t the main issue, it was the lack of customer care and although the last delivery when it arrived was extremely pretty, I did think that there might be something else added as an apology, but there wasn’t and that would of been a lovely touch. I have cancelled my subscription now, which is disappointing for my daughter and myself.

It’s the 13th of March and I still haven’t received the ‘February’ box.

I have made two orders to this company and unfortunately, due to an error with my own measuring, chose the wrong size of bra. As such, I emailed the Unndr team to see how I was able to resolve this. They were consistently lovely, very helpful and extremely efficient, going as far as to be emailing me into the night in order to make sure that we could resolve my issue with as little delay as possible.

A lovely team and beautiful product! Have already started recommending them in my personal life!

I had such a great experience with unndr. The customer service was absolutely phenomenal — really friendly, quick to respond, and genuinely helpful throughout the whole process. It’s rare to feel that well looked after by a brand.

The sets themselves are gorgeous as well. The quality is amazing and they fit beautifully. You can tell a lot of care goes into the design and materials.

Overall I’m really impressed and will definitely be ordering again. Highly recommend!

Customer support has been absolutely excellent! I had a couple of queries about my orders, one around sizing and one about confirmation/delivery - the response time was super speedy and incredibly efficient! Great customer service really does make a difference!

Issue was resolved once the office change took place - Exact same thing has happened for March order and I’m left chasing up. Pointless having a subscription if it’s this much effort every month.

Made an error in delivery address. Sent them an email - no other contact avail I.e. phone. Response auto but stated they respond within a working day. This is now 4 days since I sent email and no response at all. I even sent a second email but again nothing.
They state they use Royal Mail 48 Tracked but there has been no email from RM saying they have my parcel. They say delivery will be within 2-3 days this is day 4 and I’m still waiting. I would like to speak to their customer service but there is no contact number.
Was contacted 07.03 26. Rectified issue. Contacted 09.03.26 to be told they had just sold the last one ( which I ordered on 02.03.26 and was informed they were ‘preparing my order with care’) interestingly you can still place an order for my allegedly out of stock item on their website. Clearly not well maintained. I was a new customer- I will not be a returning customer. Have now ordered item from uber reliable M&S. 🤗

Always have had a great experience but after a small issue with my last order which is not really their fault as I’ve ordered from tik tok & the website so my order history is in 2 locations. I emailed them and they went above and beyond to sort it! Really impressed!

I ordered two sets during Black Friday and only received my package four months later, despite the website claiming delivery within 5-7 days.

During that time, I sent dozens of emails, and many of them were ignored. It wasn’t until I contacted my bank that I finally received a proper response, at which point they offered to refund the shipping fee.

When the package finally arrived, I was also required to pay customs fees (around €25), which I had not been informed about. Had I known about these additional charges, I wouldn’t have placed the order.

To make matters worse, the sizing advertised on the website does not match what I received, and the quality does not justify the prices charged.

I decided to order from unndr after seeing the brand promoted on Instagram as a “luxurious experience” with premium packaging. However, the items arrived in a simple plastic bag, and one of the Black Friday promotional gifts was missing.

Overall, this experience has been exhausting, poorly managed, and far below what was promised. I do not recommend this company.

Amazing experience!
I didn't receive my package due to a mixup with customs in my country, messaged customer service and they were absolutely fantastic with helping! They replied quickly and made sure a new package was sent the same day, and moreover the underwear is gorgeous. Can definitely recommend!

The company doing very great m happy and satisfied

Super helpful, very friendly and got me the item that was missing from my order so quickly! I recommend this brand to ALL my friends!

Beautiful designs and the Unndr team are really friendly🥰

I subscribed to both monthly boxes, not knowing if I’d like them as I was already subscribed to a different brand for a year and love it. Turns out I love both boxes and my lingerie drawers is getting squeezed

I've purchased a few sets from Unndr over the past couple of years and always had an excellent experience, recently I bought three sets for my partner's birthday well in advance and found out on the day that two of the bras were too tight of a fit.

Not only did the wonderful guys and girls at Unndr reply to my enquiry to repurchase rapidly, they even sent out replacements straight away even though we were outside of the returns period.

I cant recommend Unndr enough, treat yourself immediately.

Thank you so much Jessie and everyone at Unndr!!

Received my order within a few days, bra didn’t fit so contacted them and received an email within an hour offering a replacement.