I bought a beautiful dress for a photo shoot. Arrived timely and quality was exceptional. Many compliments.wish I could attach a photo.
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Leia as opiniões dos outros
They false advertise, the clothing which took over month to get looked totally different then what ordered. Cheap material and single stitched. It is horrible and customer service SUCKS
A empresa respondeu
Ich kann diesen Shop absolut nicht empfehlen. Die gelieferte Ware war mangelhaft und von sehr minderer Qualität – weit entfernt von dem, was auf den Bildern oder in der Beschreibung versprochen wurd... Ver mais
A empresa respondeu
Disappointing experience, avoid! I ordered a dress from Ursime and completely regret it. The dress advertised was not the dress I received. It should not have passed quality control, a low standard, p... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
URSIME is an international one-stop online shop for high-end, affordable, designable fashion lifestyles. URSIME mainly targets the United States, Europe, Australia along with other markets. Our philosophy is everyone can enjoy the beauty of fashion. We encourage every woman to express with confidence, beauty and freedom who empowers themselves. YOU're the inspiration of yourself.
Informações de contacto
Hong Kong
- support@ursime.com
- ursime.com
2,3
Mau
940 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I bought a beautiful dress for a photo…
I bought a beautiful dress for a photo shoot. Arrived timely and quality was exceptional. Many compliments.wish I could attach a photo.
1 de outubro de 2025
Opinião espontânea
Resposta da Ursime
Hello,
Thank you so much for your lovely review! We’re thrilled the dress worked perfectly for your photoshoot.
Ursime Team
They false advertise
They false advertise, the clothing which took over month to get looked totally different then what ordered. Cheap material and single stitched. It is horrible and customer service SUCKS
14 de maio de 2026
Opinião espontânea
Resposta da Ursime
Dear AW,
We sincerely apologize for the lengthy delivery period, unsatisfactory product quality and poor customer service that left you disappointed.
You may reach out to us via the email address below. We will look into this matter thoroughly and offer you a proper solution.
Best regards,
Ursime Team
complaint@ursime.com
Don't buy anything here..
Don't buy anything here... I ordered an item, waited almost three months to receive something I never ordered and that was hideous. All they offered was a half-price refund. Terrible service!
15 de abril de 2026
Opinião espontânea
Resposta da Ursime
Dear Fannie,
We sincerely apologize for the long waiting time and receiving incorrect unsatisfactory item, bringing you a bad experience.
Your order was placed in March. As it is a pre-sale item, the shipping time will be relatively longer. The parcel was successfully delivered on May 3, which is far less than three months.
The solution offered in our email dated May 3 was for keeping the item. You can reject it and inform us directly if you prefer a full refund.
We have reviewed your case and submitted the remaining refund application. Relevant refund details have been sent to your registered email. Please kindly check your inbox. Feel free to contact us anytime should you have any questions.
Best regards,
Ursime Team
complaint@ursime.com
Terrible quality not like pictures…
Terrible quality not like pictures sizing bad to, delivery shocking definitely over priced.
7 de abril de 2026
Opinião espontânea
Resposta da Ursime
Dear Karen,
We sincerely apologize that the quality, sizing, and delivery of your items did not meet your expectations.
We noticed you have contacted us by email regarding a return. Our customer service team has replied to you about the return process. Please check your email and reply to us so we can start the return procedure for you.
Best regards,
Ursime Team
complaint@ursime.com
The material is of poor quality! SCAM!!!!
The material is of poor quality. Not what's shown on the Ursime site!!! SCAM!!!!!! Took quite a while to get the cheap product, also.
5 de janeiro de 2026
Opinião espontânea
Resposta da Ursime
Dear Sandy,
We sincerely apologize that the item you received failed to meet your expectations. We regret that your experience fell short of what you were promised on our site.
If you need any after-sales support, please do not hesitate to contact us at complaint@ursime.com. We will prioritize your case and work to find a satisfactory resolution for you.
We apologize again for the disappointment and inconvenience caused.
Best regards,
Ursime Team
complaint@ursime.com
Great Experience!
Reading the bad reviews, I feel that I should share my experience. I ordered a denim dress 4 days ago and it arrived today and looks just like the picture and very good quality. No complaints. Not discounting other reviews. Maybe they got their stuff together after the hub-bub. Would order again. I am not a bot! :)
22 de dezembro de 2025
Opinião espontânea
Resposta da Ursime
Hi Sonya,
Thank you so much for sharing your positive experience! Your feedback means a lot to us, and we’re happy to know you’d consider ordering again.
Thanks again for taking the time to share your thoughts!
Ursime Team
Ordered in October
Ordered in October! Still waiting! Said item was on its way! Looked super cute, but can’t wear what they don’t send! Very disappointing!
1 de outubro de 2025
Opinião espontânea
Resposta da Ursime
Dear customer,
We are truly sorry for the long wait and disappointment caused by the shipping delay of your order. We completely understand how frustrating it is to be looking forward to an item you liked, only to have to wait this long—and we apologize for any inconvenience this has brought you.
We have checked your order status and confirmed that your package has already been delivered. Our customer service team has sent you an email containing the full shipping details, including the tracking information. Could you please check your inbox for this update? We sincerely hope you will receive your package soon.
If you have any further concerns or questions after checking the email, feel free to contact us at [complaint@ursime.com]. We will be ready to assist you promptly.
Thank you for your patience and understanding.
Best regards,
Ursime Team
complaint@ursime.com
Ich kann diesen Shop absolut nicht…
Ich kann diesen Shop absolut nicht empfehlen. Die gelieferte Ware war mangelhaft und von sehr minderer Qualität – weit entfernt von dem, was auf den Bildern oder in der Beschreibung versprochen wurde. Der Kundenservice ist undenkbar schlecht: Auf Nachrichten wird entweder gar nicht oder erst nach sehr langer Zeit reagiert.
Eine Rücksendung ist praktisch unmöglich, da man die Artikel nach China zurückschicken soll, was hohe Versandkosten und viel Aufwand bedeutet. Zudem erhält man keine klare Anleitung oder Rücksendeadresse, sodass man letztlich auf der Ware sitzen bleibt.
Ich rate dringend davon ab, hier zu bestellen. Die Ersparnis lohnt sich nicht, wenn man am Ende nur Ärger und unbrauchbare Artikel bekommt.
2 de dezembro de 2025
Opinião espontânea
Resposta da Ursime
Sehr geehrte Kunde,
wir bedauern zutiefst, dass Sie mit Ihrer letzten Bestellung und unserem Kundenservice so unzufrieden waren.
Bezüglich Ihrer Bedenken zum Rückgabeprozess möchten wir Ihnen Folgendes erklären: Wir können Ihnen erst dann vollständige Rücksendeanweisungen zukommen lassen, wenn Sie Ihre Rücksendeanfrage ausdrücklich bestätigt haben. Dieser Schritt ist notwendig, um sicherzustellen, dass alle Vorkehrungen auf Ihre individuellen Bedürfnisse abgestimmt sind und Missverständnisse vermieden werden.
Um Ihr Anliegen schnell und effektiv zu bearbeiten, empfehlen wir Ihnen, sich direkt an unser Kundenservice-Team unter [complaint@ursime.com] zu wenden. Ihr Fall wird priorisiert bearbeitet, und unser Team wird eng mit Ihnen zusammenarbeiten, um eine zufriedenstellende Lösung zu finden.
Wir schätzen Ihr Feedback sehr, da es uns hilft, kritische Punkte in unseren Produkten und Dienstleistungen zu erkennen und zu beheben. Vielen Dank für Ihre Geduld und Ihr Verständnis, während wir uns um eine zufriedenstellende Lösung für Sie bemühen.
Mit freundlichen Grüßen
Ursime Team
complaint@ursime.com
Seeing is Believing! I placed an order on 11/14/25- have…
I placed an order on 11/14/25- have never received an Order# or a Tracking#. I have sent emails- no response. Of course, Customer Service can't be reached by phone.
I know the items are probably shipped from China and have to go thru customs so it may take a while. I've ordered from them before and eventually received my order. The longer it takes, the more skeptical I become!
14 de novembro de 2025
Opinião espontânea
Resposta da Ursime
Dear customer,
We sincerely apologize for the delayed response and the frustration this has caused. We understand timely order updates are critical, especially after you reached out for help.
To clarify: your order confirmation (with order number) was sent to your registered email after the order was placed on November 14 . Your order was shipped on December 12, and a tracking number was emailed to you the same day.
If you haven’t received these emails, they may have been filtered to your spam/junk folder. We recommend checking there and reviewing your email settings to ensure our emails aren’t blocked.
Our customer service team has also replied to your inquiries—please check your inbox for tracking details and order updates.
We apologize for the inconvenience and uncertainty. We’re committed to improving our communication and service standards.
Thank you for your patience and understanding.
Best regards,
Ursime Team
complaint@ursime.com
Negative stars.
If I could give them negative stars I would. The picture of the dress and actual dress are like look at the dress up version of a Disney princess dress. I ordered it 11/5, one month before my event and it arrive 12/9. My event was on 12/6. I have photos of the item as displayed vs real thing but there’s no place to put that here.
9 de dezembro de 2025
Opinião espontânea
Resposta da Ursime
Dear Brittani,
We’re truly sorry to hear about your disappointing experience with the ordered dress.
We have sent an email to you to discuss a resolution tailored to your concerns. Please kindly reply at your earliest convenience. This will help us address the issue promptly and to your satisfaction.
Your feedback is invaluable as we work to improve our product accuracy and delivery timelines. We’re committed to making this right for you.
We look forward to your response.
Best regards,
Ursime Team
complaint@ursime.com
This jacket is the biggest joke I have…
This jacket is the biggest joke I have ever seen in my life. It doesn’t even resemble what is in the picture. I couldn’t post a picture of the actual mess for your viewing enjoyment. It was supposed to be a vintage embroidered jacket.Don’t order from them.
7 de dezembro de 2025
Opinião espontânea
Resposta da Ursime
Dear Jennifer,
We are truly sorry to hear about your experience with the jacket. Please accept our sincerest apologies for the inconvenience and disappointment this has caused.
We have sent you an email regarding to this matter. We are committed to working with you to find a satisfactory resolution to this issue. Your satisfaction is important to us, and we want to make this right.
Please check your inbox for our email, and let us know how we can assist you further.
Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.
Best regards,
Ursime Team
complaint@ursime.com
I'm six days away from it being a month…
I'm six days away from it being a month since I ordered my dress. The tracking # was non-existent for 3 weeks, now all of a sudden there is a tracking number and a delivery status. I NEVER RECEIVED MY ORDER!! I would really appreciate a response and some assistance please.
11 de novembro de 2025
Opinião espontânea
Resposta da Ursime
Dear Carolyn,
We are truly sorry for the delay and the frustration you have experienced with your order.
Firstly, we want to clarify that our tracking numbers are valid and the logistics information is updated in real-time. There should not be a situation where the tracking information is non-existent and then suddenly appears. If you are unable to track your package, we recommend trying again with a stable internet connection.
Based on the information we currently have, we are unable to locate your order. Could you please contact us directly at the emial below with your order details?
Once we receive this information, we will be able to locate your order and provide you with further assistance.
We apologize again for any inconvenience caused and are here to help you through this process.
Best regards,
Ursime Team
complaint@ursime.com
This is a total knock off shop
This is a total knock off shop. Shirt I ordered is a poorly made replica. They don’t want you to return and only offer 20% refund. Lousy products and ridiculous customer service. I sent a photo of what I ordered and what I received. Not sure what actual site the photo originated from, but DON’T buy from this site! Total waste of money!
13 de novembro de 2025
Opinião espontânea
Resposta da Ursime
Dear Sharleen,
We are truly sorry to hear about your experience with our product and the service you received.
We have received your email and the photo you sent, and we are taking this matter very seriously. We understand that the shirt you received did not meet your expectations, and we want to make this right.
We have reached out to you via email to discuss a satisfactory resolution. We are committed to finding a solution that addresses your concerns and ensures that you are happy with the outcome.
Once again, we apologize for the poor experience you had. We value your feedback and are determined to improve our products and customer service. Please check your email for our response, and let us know how we can best assist you.
Best regards,
Ursime Team
complaint@ursime.com
What a horrible company for false…
What a horrible company for false advertising. They show a picture and after weeks n weeks of waiting , granted they say 5 weeks even after you purchase the date they say is also a fake date, you get your order and it’s a cheap , version of what you think you ordered. Then they only offer a small percentage back of purchase. Scam company, scam products don’t use these people for anything.
4 de setembro de 2025
Opinião espontânea
Resposta da Ursime
Hi Joanne，
We truly regret the issues concerning the delivery delay and the discrepancy between the product you received and the images displayed.
Your feedback is extremely valuable to us. We have already forwarded the photos you provided to the relevant departments for thorough review and necessary improvements to prevent such issues in the future.
As part of our commitment to customer satisfaction, we offer a 30-day return policy starting from the date of package received. The partial refund we mentioned was only a suggested option—primarily for customers who may find it inconvenient to return the item. It is by no means the only solution.
If you need further assistance, we’re here to help.
Ursime Team
complaint@ursime.com
Unprofessional, poor quality scamming business
Buyer please be aware because the merchandise is very bad quality and I received my order yesterday and took it out of the wrapping and was totally disgusted . I proceeded to request a refund and was told I could get 30% for a $150 purchase . I was floored because I took action before 24 hour turn around and was insulted by a 30% refund which is not considering the customer who was scammed.
Don’t compromise and don’t even think about buying merchandise from a scamming unprofessional so call business
23 de setembro de 2025
Opinião espontânea
Resposta da Ursime
Hi,
We're so sorry to hear that you're unhappy with the product's quality.We take feedback like this very seriously, and we apologize that the item did not live up to the standards you expected from us.
To make things right, we want to remind you that we offer a 30-day return policy. We are sending you the return notice right away (within the hour) to you. Our team will expedite your refund asap upon receiving and inspecting the returned package.
We truly value your understanding and the opportunity to correct this situation.
Ursime Team
complaint@ursime.com
media/buona fattura e molto fashion
Leggendo le recensioni, dopo aver acquistato, mi sono spaventata, credendo che la merce non arrivasse mai più, ma invece mi sono dovuta ricredere dato che è arrivata e devo dire anche capi di media/buona fattura e molto fashion; unica pecca la spedizione è stata divisa in due tranche e quindi non è arrivata proprio celermente, per questo 4 stelle e non 5.
19 de julho de 2025
Opinião espontânea
Resposta da Ursime
Ciao Orietta,
Ci scusiamo sinceramente che il vostro ordine sia stato suddiviso in più spedizioni. Ciò è dovuto a restrizioni di peso per i pacchetti o disponibilità di inventario in diversi magazzini.
Siate certi che tutti gli ordini possono essere consegnati. La vostra fiducia continua, come dimostra il vostro ordine, significa tutto per noi.
Stiamo anche lavorando attivamente per migliorare i nostri processi di spedizione per effettuare spedizioni più veloci.
Grazie mille per la pazienza e la comprensione.
squadra Ursime
complaint@ursime.com
Fooled me again!
I ordered a blouse at the beginning of May 2025, when I didn't receive it by the beginning of July, they told me it was just coming out of backorder and they would ship it. I got it the other day and it wasn't what I ordered. When I checked the website, they don't have the original blouse anymore. They did this another time to me but I gave them one more try and they duped me again. Then they expect me to pay for a return. I notified Paypal and they're looking into it.
27 de julho de 2025
Opinião espontânea
Resposta da Ursime
Hi JoAnn,
We fully understand your dissatisfaction.
Please rest assured that if the product does not meet your expectations, we will provide a satisfactory solution. To speed up the process, we will follow up on your case. Please pay attention to the emails from us.
Thank you for giving us the chance to correct our mistakes.
Ursime Team
complaint@ursime.com
It’s A No From Me
Shein’s quality, with an Australian-made price level, and sizing all wrong.
15 de julho de 2025
Opinião espontânea
Resposta da Ursime
Dear Liz T,
Please accept our sincere apologies for the inconvenience caused.
To assist you, we offer returns/exchanges within 30 days. Kindly share your order details by complaint@ursime.com , and we’ll ensure a swift resolution.
We value your support and hope to restore your confidence in us.
Ursime Team
complaint@ursime.com
No Full Refund Available. Only 30% refund.
First, I ordered polo shirts with USA flags on them to wear for July 4. The shirts didn't arrive until after the 4th. When I tried one on it was too small. I ordered XXL but I didn't know Ursimer was an Ireland company and didn't use USA size charts. When I requested a refund I was only offered $9 for the $60 order. I suggest you buy from another company.
They still didn't offer instructions for a return and refund.
13 de julho de 2025
Opinião espontânea
Resposta da Ursime
Hello James,
We sincerely apologize that the product did not meet your expectations.
Please rest assured that we accept returns and exchanges within 30 days of receipt. If the solution isn’t satisfactory, or have any questions, you can directly contact our team via support@ursime.com or complaint@ursime.com for resolution.
Kindly contact us at complaint@ursime.com with your order information.We value your trust and will make this right.
Thank you for giving us the opportunity to improve your experience.
Ursime Team
complaint@ursime.com
I can’t believe anyone would be happy…
I can’t believe anyone would be happy with the service from this company. My wife ordered a top on 5th June & is still waiting. The excuses from this company are just unacceptable. They accepted our money but the item still hasn’t been even produced let a lone dispatched. They offered a credit on a future purchase but we will never deal with them again. They have had the use of our money for 6 weeks & no idea when it will be received. A disgraceful company.
9 de julho de 2025
Opinião espontânea
Resposta da Ursime
Hello Tony,
We fully sorry that the delivery speed did not meet expectations and are actively working on improvements.
Your package encountered an issue during local delivery and could not be successfully dispatched. The updated tracking details have been sent to your order email. We may need your cooperation to retrieve the parcel, and we will closely follow up on the next steps.
If you have any questions, please don’t hesitate to contact us directly.
Ursime Team
complaint@ursime.com
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