I bought a beautiful dress for a photo shoot. Arrived timely and quality was exceptional. Many compliments.wish I could attach a photo.
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Leia as opiniões dos outros
They false advertise, the clothing which took over month to get looked totally different then what ordered. Cheap material and single stitched. It is horrible and customer service SUCKS
A empresa respondeu
Ich kann diesen Shop absolut nicht empfehlen. Die gelieferte Ware war mangelhaft und von sehr minderer Qualität – weit entfernt von dem, was auf den Bildern oder in der Beschreibung versprochen wurd... Ver mais
A empresa respondeu
Disappointing experience, avoid! I ordered a dress from Ursime and completely regret it. The dress advertised was not the dress I received. It should not have passed quality control, a low standard, p... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
URSIME is an international one-stop online shop for high-end, affordable, designable fashion lifestyles. URSIME mainly targets the United States, Europe, Australia along with other markets. Our philosophy is everyone can enjoy the beauty of fashion. We encourage every woman to express with confidence, beauty and freedom who empowers themselves. YOU're the inspiration of yourself.
Informações de contacto
Hong Kong
- support@ursime.com
- ursime.com
2,3
Mau
940 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
They steal your money and don’t deliver
Worst. Ordered over two months ago I’ve not received anything. Definitely a scam.
14 de janeiro de 2025
Opinião espontânea
Resposta da Ursime
Hi Bill Miller,
We are truly sorry to hear that you haven’t received your package yet.
We understand how frustrating this can be, and want to provide you with some important updates. Your first package has actually already been delivered, but it seems there might have been a mix-up or a misunderstanding about its arrival.
Meanwhile, the second package is still in transit. We are actively monitoring its progress to ensure it reaches you as soon as possible.
To keep you fully informed, we will be sending you a detailed email with the specific tracking information and current status of both packages. Please check your inbox carefully for this email complaint@ursime.com , and don’t hesitate to reach out if you have any further questions or concerns.
Ursime Team
complaint@ursime.com
DO NOT ORDER!!!!! If I could give zero…
DO NOT ORDER!!!!!If I could give zero stars I would. Places an order and after 2 months still did not receive the package. Asked for a refund via email…. They told me my order got hung up in customs and they would reship expected. Told them no thanks and refund my money. Received email I would have refund in 5-7 days. It has now been 3 weeks and no refund. When I inquired they said they were working on a lot of refunds and would get to mine. So no items and no refund!!!
16 de fevereiro de 2025
Opinião espontânea
Resposta da Ursime
Hi Bridget,
We sincerely apologize for the inconvenience and frustration you have experienced. We understand the importance of timely and reliable service, and we are deeply regretful for the delays and issues you have encountered.
We are actively working to improve our processes and are gradually optimizing our systems to ensure a smoother experience for our customers in the future.
Your order has been successfully refunded 2 days ago. We appreciate your patience as we work to enhance our service.
Ursime Team
complaint@ursime.com
BEWARE!!
BEWARE!!! DON'T BE FOOLED BY THE 4 FAKE REVIEWS ON THEIR WEBSITE!
AFTER 2 MONTHS AND 14 EMAILS I FINALLY RECEIVED 2 OF THE 4 ITEMS I ORDERED.
The quality of the items were horrible.
It should be against the law for them to be a able to send such trash out.
The jacket felt like hard wrinkled plastic that would probably rip if you tried to straighten it out. PLEASE TRUST THE REVIEWS, THEY ARE NOTHING BUT A SCAM. I'VE reported them to my bank as well as every other institution I can. I requested a refund on the other items that are still showing NOT shipped after 9 weeks. I'll see how long or if I'll get a refund. Please keep your money and your time. THIS IS A BULLSHIT SITE!!!! If I could rate them a negative 10...I WOULD!
26 de fevereiro de 2025
Opinião espontânea
Resposta da Ursime
Dear Linda,
We take your feedback very seriously and want to assure you that we are taking immediate steps to address these issues.
To address your concerns and start resolving this issue, we need the following details: your order number, recipient's name, or the email address you ordered. Would you please share the information via our email address complaint@ursime.com ?
We are committed to resolving this promptly and ensuring a better experience for you in the future.
Ursime Team
complaint@ursime.com
Received only 1/2 my order
Love the clothes but it has taken over 2 months to get just the top
My order was a top and a pair of pants
still waiting on the pants and they have said my order has been delivered.
I order this on Jan 1st and have only gotten 1/2 my order!
1 de janeiro de 2025
Opinião espontânea
Resposta da Ursime
Dear Shawna Cole,
We are very sorry that you haven't received your complete order yet.
We’re are eager to help! To get started, could you please share your order information to us by complaint@ursime.com? With this information, we’ll do everything we can to resolve this quickly and ensure you’re happy.
Thanks for giving us the chance to make it up to you!
Ursime Team
complaint@ursime.com
tracking number did not have proper postage applied
I bought a blouse on January 5th and they sent me an email with the tracking number. But something went wrong and the package is in Chicago and I am trying to contact Urisime and I have no response. My reminder is not to buy from this site because they do not give you any solution.
4 de janeiro de 2025
Opinião espontânea
Resposta da Ursime
Hello Luz Johnson,
We extend our sincere apologies for the unexpected issue with your package.
Upon reviewing our communication logs, we confirm that our customer service team provided a response on the same day.
However, it is possible that our reply did not reach you, or it was inadvertently marked as spam.
To address this promptly, our team has sent you a follow-up email via complaint@ursime.com regarding your order.
Ursime Team
complaint@ursime.com
Horrible don’t waste your time or money…
Horrible don’t waste your time or money items didn’t look like what advertised on the web site
17 de dezembro de 2024
Opinião espontânea
Resposta da Ursime
Dear kathy ford,
We are truly sorry to hear that your experience with our products did not meet your expectations.
If you are not satisfied with our product, we offer a 30-day return policy. We regret to inform you that we have not received any further communication from you since our email response on December 19.
We look forward to hearing from you so that we can resolve this issue for you as soon as possible.
Ursime Team
complaint@ursime.com
AI-generated pictures, misleading content
please do not be fooled into buying anything from this site. the pictures are AI generated and do not accurately reflect the products they sell. buy at your own risk, but heed the warnings. you will be scammed and then forced to pay for returns.
20 de fevereiro de 2025
Opinião espontânea
Resposta da Ursime
Dear Zhi Wallace,
We apologize for the frustration and inconvenience you’ve experienced with our products and services. It’s never our intention to disappoint our customers, and we take your feedback very seriously.
To address your concerns and investigate this matter further, we kindly request your order number or any relevant details about your purchase. This will help us identify the issues you’ve mentioned and take the necessary steps to resolve them.
Please reach out to us at complaint@ursime.com with your order information. We value your patience and are dedicated to ensuring a satisfactory resolution.
Ursime Team
complaint@ursime.com
International Scam
Our experience and belief….
Ursime is an International scam.
Poor quality
No customer service
Misrepresented products
Fictitious tracking
Extensive lead times.
Buyer Beware!
Our University has reported Ursime to the US Attorney Generals Office
Steer Clear
18 de fevereiro de 2025
Opinião espontânea
Resposta da Ursime
Dear Jeff,
Your satisfaction is our top priority, and we deeply regret that we fell short of your expectations.
To better assist you and investigate this matter, we kindly ask that you provide your order number or any relevant details about your purchase. This will allow us to address the issues you’ve raised and work toward a resolution.
Kindly contact us at complaint@ursime.com with your order information. We appreciate your patience and are committed to resolving this for you as quickly as possible.
Ursime Team
complaint@ursime.com
A company of thieves.
Don't buy anything from these bastards at Ursime. These fraudsters only have some very nice photos on their website ursime.com What they will send to your address (if they send after a few tens of days) will be some ordinary rags that you will not even be able to use as a cloth to wipe the dust. I have never met an online sales company that is so mean to customers. They are just some thieves who only aim to steal your money. If you don't believe me, send them your money.
Edit reviw after 2 days: Even here on this site (trustpilot.com) in their response to this review made by me two days ago, these fraudsters from ursime.com continue to lie shamelessly stating that they cannot find my order. They are just tricks that they have been practicing for many years (according to the reviews made by other clients of theirs). Those from ursime.com are just thieves without shame and without fear of consequences. There are too many stupid people who don't check the companies on trustpilot.com before paying for the orders... just like me.
1 de novembro de 2024
Opinião espontânea
Resposta da Ursime
Hi，
We sincerely apologize for any inconvenience caused.
We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks in advance.
Ebony, Ursime Team
complaint@ursime.com
Well I am so disappointed
Well I am so disappointed! Waited more than a month for delivery! Got my “so called” cotton JEANS today! I paid 39.00 for polyester blend pants that are as thin as a T shirt! Oh and let’s not leave out that I ordered a “small” and got a “M”! So disappointed with the product and mad at myself for not using my common sense!! Lesson learned!
5 de fevereiro de 2025
Opinião espontânea
Resposta da Ursime
Dear Kedren,
We are extremely sorry for the disappointment and dissatisfaction you've experienced. It is unacceptable that you had to wait over a month for delivery only to receive a product that is not as expected.
Our customer complaint department has already sent you a communication to start dealing with this issue. We will do our best to make this right for you. If you have any further questions or other concerns, please don't hesitate to contact us via email.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
I ordered in November I still have yet…
I ordered in November I still have yet to receive my item as well I even tried to cancel because they said it came but it never did so it's on its way back to the factory so I have to wait for my refund why would I have to do that when I paid it and it never received it I just want my refund please
11 de novembro de 2024
Opinião espontânea
Resposta da Ursime
Hello
We sincerely apologize for any inconvenience caused. We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks in advance.
Ebony, Ursime Team
complaint@ursime.com
BUYER BEWARE!!
BUYER BEWARE!!! After waiting 2 months for my order it arrived today. WTF! I wouldn't dress a pig with these low quality clothes. Cheap polyester crap! Ursime is a SCAM! I wish I did my research before buying. And they make it impossible to get a refund. PLEASE SAVE YOUR MONEY! Im throwing these clothes in the garbage. You sux Ursime and SHAME ON YOUR COMPANY FOR FALSE ADVERTISING AND RIPPING CUSTOMERS OFF!!!!
30 de janeiro de 2025
Opinião espontânea
Resposta da Ursime
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out. We will respond within one business day.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
2 months to get product
2 months to get product. When it finally
Arrived it was poor quality. Someone had defiantly tried to sew it that was not a professional semesters. On the refund | return procedure document it states 24 hour return, have to mail to a specific address that they will send you, and it is only a 30% amount. Guess what, it has been 1 day and still no one has sent me an address. This company is definitely a scam. Do not order anything from them.
2 de dezembro de 2024
Opinião espontânea
Resposta da Ursime
Hello
We sincerely apologize for any inconvenience caused. We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks in advance.
Ebony, Ursime Team
complaint@ursime.com
I ordered merchandise it’s been a month…
I ordered merchandise it’s been a month I have not heard from this company or received my merchandise and I work for the Better Business Bureau so guess what is getting ready to happen
3 de dezembro de 2024
Opinião espontânea
Resposta da Ursime
Hello
We sincerely apologize for any inconvenience caused. We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks in advance.
Ebony, Ursime Team
complaint@ursime.com
Total scam do not order
I placed an order in November and still have not received it. Every time I reach out to customer support they tell me it has to be remade because it did not pass inspection. I believe it’s a full scam. I have not received a refund and I am fighting to get my money back. Do not purchase from here!
20 de janeiro de 2025
Opinião espontânea
Resposta da Ursime
Dear Deborah Tallaksen,
We are deeply sorry for the ordeal you've been through with our company. Regrettably, your experience has been so marred.
First and foremost, we apologize for the long wait and the multiple issues you've encountered. Our team is aware that you placed your order back in November (we have verified it to be early December) and has been working hard to resolve the problems.
Your order is indeed in transit at the moment. Our customer service representatives have reached out to you via letter to keep you informed. We are fully committed to providing a satisfactory resolution.
If there are any additional questions or if you encounter any other problems during this process, please don't hesitate to contact us via email at complaint@ursime.com. We are here to assist you every step of the way.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
very nice fashion with good quality
very nice fashion with good quality. Unusual and very chic
18 de janeiro de 2025
Opinião espontânea
Mauvais
C'est une arnaque de belles photos sur leur site et en vrai vous recevez des vêtements imprimé de mauvaises qualité, je les ai contacté à plusieurs reprises en envoyant des photos, il me dise que c'est normal ?? C'est honteux surtout à ce prix là . A éviter d'urgence
14 de janeiro de 2025
Opinião espontânea
Resposta da Ursime
Cher Anto CA,
Nous sommes profondément désolés pour la déception et la détresse que notre produit vous a causées. Il est inacceptable que vous ayez reçu des vêtements d'une qualité aussi médiocre par rapport à ce qui était présenté sur notre site, et notre réponse à votre égard était inappropriée.
Nous nous engageons à régler ce problème rapidement. Afin de pouvoir le faire, nous aurions besoin de quelques renseignements sur votre commande. Pourriez-vous s'il vous plaît fournir votre numéro de commande, la date de la commande et tout autre détail pertinent ? Cela nous aidera à enquêter rapidement et à prendre les mesures appropriées.
On espère que vous pourrez nous donner une chance de nous rattraper. Merci de votre patience.
Ébony, l'équipe Ursime
complaint@ursime.com
Site fantôme ???
Pour moi ..il n' y a qu' une photo de chaque article recadré pour en faire plusieur ....c' est de l' IA c' est sur . Pas de photo de détail ou de dos. C' est la.moindre des choses . Peut être que les articles (si ils existent )ressemblent aux photos mais d' après les autres avis j' en doute de plus en plus ..
C' est vraiment dommage de ne pas avoir des photos de client aussi.
Dans le doute j' ai envoyé un mail pour plus d ' information sur un article , aucune réponse.. ..
15 de janeiro de 2025
Opinião espontânea
Resposta da Ursime
Cher Laurent mourgues,
Nous sommes sincèrement désolés pour le désagrément et la confusion que nous avons pu vous causer.
Sachez que nous ne sommes pas un « site fantôme ». Nous sommes une entreprise réelle et engagée. Notre équipe de service client répond toujours aux e-mails dans les 24 heures, même si c'est le week-end. Si vous ne voyez pas de réponse dans le délai imparti, veuillez vérifier votre dossier spam ou courrier indésirable pour voir si notre e-mail y a été filtré. Si vous ne le trouvez toujours pas, veuillez nous envoyer un e-mail à l'adresse ci-dessous. Nous nous engageons à résoudre le problème.
Nous comprenons votre inquiétude concernant le manque de photos détaillées. Nous prenons au sérieux les commentaires des clients et transmettrons votre avis à l'équipe correspondante pour vérification et progrès.
Merci beaucoup d'avoir attiré notre attention sur ces questions. Si vous avez des questions complémentaires, n'hésitez pas à nous contacter à l'adresse ci-dessous. Nous sommes là pour vous aider.
Cordialement,
Ébony, l'équipe Ursime
complaint@ursime.com
Sono due mesi che ho acquistato.un…
Sono due mesi che ho acquistato.un articolo e non riescono a consegnarmelo.
Nonostante uno scambio quasi giornaliero di mail non ho ottenuto la consegna. Malgrado le tante rassicurazione apprendo nella giornata odierno che l'articolo è stato restituito al mittente.
Non ho parole.
A seguito di trattative ho ottenuto il rimborso intero del prodotto acquistato e mai consegnato.
19 de novembro de 2024
Opinião espontânea
Resposta da Ursime
Gentile Fabiola,
Mi dispiace davvero per l'inconveniente e la delusione che questo ti ha causato. Stavamo spedendo il tuo articolo all'indirizzo fornito. Tuttavia, è inaccettabile che tu non l'abbia ancora ricevuto dopo due mesi e che sia stato restituito al mittente nonostante le nostre rassicurazioni.
Il nostro reparto reclami clienti ti ha già inviato un'e-mail per gestire la questione. Controlla attentamente la tua casella di posta. Se hai ulteriori domande o dubbi, non esitare a rispondere a tale e-mail. Faremo tutto il possibile per risolvere questo problema il più rapidamente possibile.
Ancora una volta, ci scusiamo sinceramente per il problema.
Cordiali saluti,
Ebony, Ursime Team
complaint@ursime.com
I order dress from they website in…
I order dress from they website in November they send me the tracking number never open nothing it is scam I ordered that thru PayPal payment .
10 de novembro de 2024
Opinião espontânea
Resposta da Ursime
Dear Anna Bryant,
We are very sorry for the inconvenience and distress this has caused you. We understand that you must be frustrated with the situation where you received a tracking number but the package never showed up.
Our company is not a scam. We take pride in providing satisfactory service to our customers. Our customer complaint department has already sent you an email regarding this matter. Please check your inbox carefully, including your spam folder, as the email might be there.
We are committed to resolving this issue for you. If you have any further questions or concerns, please feel free to reply to the email from our customer complaint department.
Once again, we sincerely apologize for the inconvenience.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
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