I bought a beautiful dress for a photo shoot. Arrived timely and quality was exceptional. Many compliments.wish I could attach a photo.
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They false advertise, the clothing which took over month to get looked totally different then what ordered. Cheap material and single stitched. It is horrible and customer service SUCKS
A empresa respondeu
Ich kann diesen Shop absolut nicht empfehlen. Die gelieferte Ware war mangelhaft und von sehr minderer Qualität – weit entfernt von dem, was auf den Bildern oder in der Beschreibung versprochen wurd... Ver mais
A empresa respondeu
Disappointing experience, avoid! I ordered a dress from Ursime and completely regret it. The dress advertised was not the dress I received. It should not have passed quality control, a low standard, p... Ver mais
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Informações sobre a empresa
Escrito pela empresa
URSIME is an international one-stop online shop for high-end, affordable, designable fashion lifestyles. URSIME mainly targets the United States, Europe, Australia along with other markets. Our philosophy is everyone can enjoy the beauty of fashion. We encourage every woman to express with confidence, beauty and freedom who empowers themselves. YOU're the inspiration of yourself.
Informações de contacto
Hong Kong
- support@ursime.com
- ursime.com
2,3
Mau
940 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Awaited items from 12/12/24 to 4/2/25
The tracking number they issued does not exist
Purchased items on the 12th of December. I wrote a month ago, I was told shipping and delivery will take 1-4 weeks.
We’re on the 4th week and I have not received my items.
The tracking they gave is still saying it’s in Hong Kong.
Ali Express, Temu, Shein. They’re all in China but they ship faster than this company
.
Finally received my three items today Feb 4th 2025 after seven weeks. They offered solution
My reply;
Hello
This is too late, I have already been refunded by my bank, but I appreciate your $47.94 as a token. If I did receive any items from your company,
I will return it back because it’s too late.
The essence of one buying things is to use them for its purpose I hope there’s an address provided for returns.
There reply;
Thank you for getting back to us.
Thank you for letting me know that you have been refunded.
Please note that you don't need to return the items. You can keep it, gift it, donate it, or sell it, saving your precious time.
If you have any follow-up queries, please feel free to contact us. Be assured that we are here to help. 💗
BTW, I would appreciate it if you could adjust your review based on my service:
10 de dezembro de 2024
Opinião espontânea
Resposta da Ursime
Dear Uche E.,
We sincerely apologize for the inconvenience and disappointment you've experienced.
Regarding the tracking number issue, sometimes there can be glitches due to computer compatibility or issues with the integration between our systems and the tracking website. It's not a common occurrence, but it might have affected your ability to track your order accurately. However, this doesn't excuse the fact that you haven't received your items on time.
Our customer complaint department has already sent you an email regarding your order. Please be sure to check your inbox (including your spam folder) for the message. We are committed to resolving this issue for you.
We understand that compared to other companies like Ali Express, Temu, and Shein, our delivery time has not met your expectations. We are working hard to improve our shipping processes to ensure that such delays don't happen in the future.
Once again, we are truly sorry for the inconvenience, and we hope to make this right for you.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
Fashion choices.
My experience was great because of the many choices and selections of fashion. I looking at the designs and visualizing them on me , as well as adding to my wardrobe.
18 de novembro de 2024
Great Experience
I gave 5 stars for my experience because all the items I was interested in purchasing were all in one place. I liked what was pictured & the description of the items so decided to place my order. I’ve been happy with other orders & I believe the same will be true with this one.
22 de novembro de 2024
Love My Purchase
I caved to the social media ads, and I'm okay with that. These are very comfortable and I like them. Might get a second jacket. Easy to wear.
20 de novembro de 2024
So soft
The jeans material is so comfortable! This is going to be my go to place,I am totally addicted to your products. Have referred a lot of people. So soft and comfortable. I wish it didn't take so long to get them but it's so worth it.
3 de dezembro de 2024
Great Customer Service Experience
The pants were not what I expected, but your customer service was great. I got emails about my refund and it was done quickly! I will order another again.
27 de novembro de 2024
Favorite Pieces
I bought 2 tops, leather and velvet. I love them! They are very comfortable, feel nice to the touch, soft. I wear them more than any other article of clothing. Will definitely purchase more; I already have 4 shirt.
22 de novembro de 2024
Very pleased with the whole process.
Review of order,Very pleased with the whole process, your company made it very easy and good communication in letting me know when I would get my parcel. Definitely use this company again..
28 de novembro de 2024
My son ordered a shirt over a month ago…
My son ordered a shirt over a month ago as a Christmas present ,still haven't received it,and after reading the reviews it's probably isn't gonna get here or be what we ordered,just gonna post on Facebook everyday what a shit company this is.
30 de dezembro de 2024
Opinião espontânea
Resposta da Ursime
Dear Joseph Ippolito,
We are extremely sorry for the inconvenience and disappointment this has caused you and your son. It is unacceptable that your son's Christmas present has not arrived yet.
Regarding the delay in delivery, we want to assure you that it's not a reflection of our usual standards. Due to unforeseen logistics adjustment of the courier, the shipment has faced unexpected delays. We acknowledge that this isn't an excuse but an explanation for why your order hasn't arrived as promptly as it should have.
We understand your frustration, especially after reading some reviews. However, we would like to look into this matter further. We were unable to find your order based on the information provided. So, could you please share the order number with us (in the Truspilot background or via complaint@ursime.com)?
Once we have the order number, we can check the status of the shipment and take appropriate actions.
Again, we sincerely apologize for the trouble and hope to resolve this issue as soon as possible.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
This company is a complete fraud
This company is a complete fraud. I ordered a pair of “embroidered” palazzo pants. When they arrived (finally) they looked like a set of old lady curtains and had not a shred of embroidery on them. Unfortunately, their return requirements are onerous and they don’t take “didn’t like” returns. So … I’ll trash the pants and never deal with these frauds again.
23 de dezembro de 2024
Opinião espontânea
Resposta da Ursime
Dear Kristine Crosswhite,
We are extremely sorry for the distress our product and return policy have caused you. We assure you that we are not a fraudulent company, but it's clear we've made some serious mistakes in this instance.
The fact that the palazzo pants you received were so different from what was advertised is unacceptable. There must have been a misstep in the quality control or inventory management. And we recognize that our return requirements added to your frustration. We are in the process of re-evaluating our return policy to make it more fair and customer - friendly.
We are dedicated to making this right. Our team is already looking into your and will take steps to find a solution to your problem. Please be on the lookout for our correspondence, as we are committed to resolving this matter.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
SCAM....Received my order 4mths…
Received my order approx 3mths later...material was cheap, the size was 3 sizes to big and had a odor to it.... terrible quality and service. The items came in a weird plastic and paper bag with no receipt or return lable.....never again!!! The item is far from the picture of what you will get!!
5 de dezembro de 2024
Opinião espontânea
Resposta da Ursime
Dear Paris,
We are deeply sorry for the awful experience you had with our product and service. This is not the standard we aim to uphold.
The issues you've described, such as the cheap material, incorrect size, bad odor, and improper packaging are all unacceptable. And we want to look into your case and rectify the situation.
In order to look into this matter further and make things right for you, could you please let us know your order number and other order details?
This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks in advance.
Ebony, Ursime Team
complaint@ursime.com
I ordered in August and still waiting
I ordered in August and still haven’t received my order, it’s the end of November! I requested a refund and they told me they were working on my order. I emailed them again to check on the status and the email I used before was no longer working. THEY ARE SCAMMERS!
22 de novembro de 2024
Opinião espontânea
Resposta da Ursime
Dear Rae,
We would like to clarify that we are not a scam and your order was delivered months ago.
1) Shipping
Upon inspection, I found that your order has arrived in America and has been delivered. During transportation, its tracking number has been changed to a USPS one.
Tracking link: 9305576245344595639327
Tracking #: https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=9305576245344595639327%2C&tABt=false
TEL: 1-800-275-8777
(a screenshot of the update attached at the end of the email)
2) Email
Regarding the problem with your email, it is verified that you emailed us once at the end of September and our support team replied to you within 24 hours with the shipping details of your order.
We would like to clarify that we have nothing to do with the problem with your email. Our dedicated support team is busy working hard to clear our inbox every day, aiming to respond to every customer within 24 hours. If you reached out to us again, we would also receive it and respond within 24 hours.
In this case, we suggest you inquire with the authority of your email about what was going wrong with your address.
3) Our service
For your convenience, we have used complaint@ursime.com to send more delivery details and the solution to the current situation to your ordering email: ********@gmail.com. Please check your mailbox or spam folder to check it and make a response.
If you don't see it or you still can't use the problematic email to reply, you can use another email to reply to us so we can follow up on dealing with your order efficiently. We are always here to address your concerns.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
THIS US A SCAMMMMMM NEVER ANSWER…
THIS US A SCAMMMMMM NEVER ANSWER ANYTHING THEY SHIP " OTHER" CARRIER WTFFFFFFF THEN OMGGGGG THEY TRY TO SCAM U MORE!!!! PAY 5.00 TO GET SHIPPPING INFO WTFFFFFFFFF !!! STAY AWAY DONT BUY THANK GOD I USED ONLY!!!! PAY PAL!!!!!!!
10 de novembro de 2024
Opinião espontânea
Resposta da Ursime
Dear Denise,
Please accept my sincere apology for any frustration you might experience.
Firstly I would like to seriously clarify that Ursime NEVER charges any customer to track an order. Customers can contact our support team and log into the account on the site to get an order status. Our tracking channels are FREE. If you encounter any request for money to track packages, they are NOT Ursime. Please be vigilant to keep your property safe.
Additionally, upon inspection, I found that the parcel of your order had been shipped. So I have sent you an email to offer more shipping updates. Please check your inbox.
If you have any follow-up questions, please feel free to contact us at the address below. We are here to help.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
Update:
It is also verified that the support team has responded to your emails twice.
Our customer service team always responds to emails within 24 hours even if it's at weekends. If you don't see a response within the timeline, please check your spam or junk folder to see if our email has been filtered there. If you still cannot find it, please email us at complaint@ursime.com. We are dedicated to addressing the problem.
Worst Purchase Ever!
This company does not deserve even one star. I ordered a dress on 10/18/24 and received it on 11/23/24. It was absolutely nothing like the written description or picture. The material feels and sounds like a nylon tent. There are no labels inside identifying it. The pattern is printed on top of the material but missing from entire sections. The sewing job reminds me of the very first time I tried a sewing machine in home economics. It’s uneven and is bunched up at the seams in places. A child could make a better garment. It’s unwearable. To date every email to try to return the item has come back undeliverable, there are no numbers to call so I’ve just paid for worthless piece of “fabric” that’s unusable, unable to be returned and unable to be given away. It’s not even worth donating it’s so awful. I feel like I’ve been robbed.
23 de novembro de 2024
Opinião espontânea
Resposta da Ursime
Dear Jill Ambler,
We are truly and deeply sorry for this terrible experience. Our goal is to provide quality products and excellent service, but clearly, we have failed you miserably.
The long wait from 10/18/24 to 11/23/24 and then receiving a product that is so far from what was promised is unacceptable. The issues with the material, the lack of labels, the printing problems, and the poor sewing are all things that should never have happened.
We are also sorry for the inconvenience regarding the undeliverable emails and the lack of a contact number. Though we don't offer phone service currently, our support via email and message is also prompt: we have a dedicated customer service department always ready to address any problems with customers' orders.
Despite the email channel: support@ursime.com, you can also try contacting us at complaint@ursime.com and Facebook Messenger. Sometimes due to the email filter system or browser compatibility, Some customers' emailing might not work as smoothly as others.
We have already sent you an email to follow up on this situation. Please check your mailbox. We will do whatever it takes to make up for this. We take your feedback very seriously and will take immediate steps to improve our products and services to prevent such issues from occurring again.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
Fraudulent company
Fraudulent company, I complained and they said they would issue a refund when the d of my order was received. Now they do not reply to my emails. Very poor quality. Advertise items with embroidery and trim then item received is nothing but printed on poor fabric. One item has fringe hanging off sleeve not even sewn.
18 de novembro de 2024
Opinião espontânea
Resposta da Ursime
Dear Dru,
I didn't hear back from you saying you had received the second parcel so failed to follow up on this matter on time. Please accept my sincere apology for any frustration you might experience.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on the case. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Kind regards,
Ebony, Ursime Team
complaint@ursime.com
Would do a minus review if possible
Would do a minus review if possible
Ordered my dresses on 21st September, it’s now the 12 th November,still no dresses, they seem to be able to a lot of apologising but very little else , the jewellery i ordered did arrive but was just so awful and cheap unless you were an 8 year old girl you really couldn’t wear it
12 de novembro de 2024
Opinião espontânea
Resposta da Ursime
Dear Nicole,
We understand your frustration and we're truly sorry that our service fell short of your expectations.
Regarding the delay in delivery, we want to assure you that it's not a reflection of our usual standards. Due to unforeseen circumstances involving production and logistics, the shipping time has faced unexpected delays. We acknowledge that this isn't an excuse but an explanation for why your order hasn't arrived as promptly as it should have.
Concerning the quality of the accessories, we apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. For your convenience, we have used complaint@xpluswear.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
Ursime is a scam company
Ursime is a scam company. The quality of their clothes is terrible and cheap. I wouldn’t recommend buying from this company avoid them at all costs. I asked them for a refund and after communicating with them for a month and a half all they told me was that it would cost more to return the clothes than the refund they would give me. I was forced to keep the cheap clothes and I received only half of what I paid. Ursime should go out of business for misleading on the quality of their products and for not accepting returns.
1 de setembro de 2024
Opinião espontânea
Resposta da Ursime
Dear Jackie Guarneros,
We sincerely apologize for the inconvenience and disappointment the items have caused you. We are fully aware that the quality has failed to meet your expectations. We will forward your review to the corresponding team to review and make progress.
As we previously communicated with you, we have already refunded the amount according to the agreement we reached. If you have any follow-up questions, please feel free to contact us at the address below. We are here to help.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
Please do not buy from this website
Please do not buy from this website, the clothes look nothing like what they display on their website and CLOTHES are CHEAP material!!!!!!!
29 de outubro de 2024
Opinião espontânea
Resposta da Ursime
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress.
Please rest assured that orders are returnable and refundable. You can reach out to us at support@ursime.com to sort them out. We will respond within one business day.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
Total scam
Total scam. Ordered many weeks ago and never received. Avoid at all costs.
30 de outubro de 2024
Opinião espontânea
Resposta da Ursime
Dear Barbara,
Please accept our sincere apology for any frustration you might experience with your order. Your feedback will be documented and shared with the corresponding team to verify and make progress.
Upon inspection, we noticed that the 2 parcels of your order had arrived in America and their tracking numbers had been changed to USPS tracking # to proceed with the shipping.
We have sent you more shipping details via complaint@ursime.com. If you have any further questions or concerns, please don't hesitate to get in touch with us at the address, too.
According to our experience, the first parcel will be delivered within a week and the second a bit later than that. We appreciate your patience and understanding regarding this matter.
Kind regards,
Ebony, Ursime Team
complaint@ursime.com
Ordered from them last month never…
Ordered from them last month never received items and no way to get in contact with them. This company has to be a scam. Repotting to better businesses .
23 de setembro de 2024
Opinião espontânea
Resposta da Ursime
Dear June,
Regarding the shipping, we deeply regret the frustration and inconvenience you've experienced with your order. International logistics can indeed be unpredictable, causing unexpected delays that, unfortunately, have impacted your delivery timeline.
Rest assured, upon inspection, I found that the 2 parcels of your order had been shipped out. We're working diligently to streamline this process and improve our services.
Regarding the contacting methods, we would like to clarify that our contacting channels have been functioning well. No matter if it's support@ursime.com, complaint@ursime.com, or Facebook messenger, our customer service department is always dedicated to offering prompt and professional service to every customer.
For your convenience, we have used complaint@ursime.com to send more shipping details and follow up on this matter. Please check your inbox.
We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to get in touch with us at the address below.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
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