I bought a beautiful dress for a photo shoot. Arrived timely and quality was exceptional. Many compliments.wish I could attach a photo.
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
They false advertise, the clothing which took over month to get looked totally different then what ordered. Cheap material and single stitched. It is horrible and customer service SUCKS
A empresa respondeu
Ich kann diesen Shop absolut nicht empfehlen. Die gelieferte Ware war mangelhaft und von sehr minderer Qualität – weit entfernt von dem, was auf den Bildern oder in der Beschreibung versprochen wurd... Ver mais
A empresa respondeu
Disappointing experience, avoid! I ordered a dress from Ursime and completely regret it. The dress advertised was not the dress I received. It should not have passed quality control, a low standard, p... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
URSIME is an international one-stop online shop for high-end, affordable, designable fashion lifestyles. URSIME mainly targets the United States, Europe, Australia along with other markets. Our philosophy is everyone can enjoy the beauty of fashion. We encourage every woman to express with confidence, beauty and freedom who empowers themselves. YOU're the inspiration of yourself.
Informações de contacto
Hong Kong
- support@ursime.com
- ursime.com
2,3
Mau
940 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
This is actually such a scam
This is actually such a scam. I honestly bought the skirt before I read the reviews and that was on me. I bought a LAYERED skirt and received a skirt with one layer, and pink trim that was not pictured at all. I paid $60 for a skirt I could’ve bought off of Temu and it honestly would’ve been better that what I received from Ursime. Do not buy from this company. Wish I could post a picture because it’s honestly laughable.
8 de julho de 2025
Opinião espontânea
Resposta da Ursime
Hello Taylor,
We’re truly sorry for the mismatch between the product and its listing. This has been flagged to our team for immediate review.
Please accept our deepest apologies for the inconvenience. If our current solution isn’t satisfactory, contact us directly at the email address below, our team is ready to assist further.
Ursime Team
complaint@ursime.com
Cant give less than one star but that…
Cant give less than one star but that is what should be allowed. The item was very cheaply made, the material not the same, the color was very wrong, and not like the picture at all. It also took forever to get here. Dont, I repeat DONT buy from them, even if they are giving it away!
6 de julho de 2025
Opinião espontânea
Resposta da Ursime
Hi，
Please accept our apologies for the delay in shipment—we are committed to improving our processes.
If the received items differ from the product images (in material/color), please contact us within 30 days of delivery. For faster resolution, kindly email photos to complaint@ursime.com and we’ll address your concern promptly.
Ursime Team
complaint@ursime.com
Wish I had read reviews!!!
Wish I had read reviews!!!! Dress ordered was VERY poor quality and not at all as pictured. Ugly, ugly, ugly. Cheap cheap cheap material.
30 de junho de 2025
Opinião espontânea
Resposta da Ursime
Hi Patsy，
We sincerely apologize that the product did not meet your expectations.
Please rest assured that we accept returns and exchanges within 30 days of receipt. If you have any questions, you can directly contact our team or customer service team via support@ursime.com for resolution.
Our team is already following up on your case, please pay attention to the information from complaint@ursime.com.
Ursime Team
complaint@ursime.com
Joke!
Joke!! Still no resolution. Look how many stars they have!!! Go elsewhere my fellow consumers!! Run!!!
30 de junho de 2025
Opinião espontânea
Resposta da Ursime
Hi Melissa,
Please accept our sincere apologies for the earlier resolution. We've carefully reconsidered your case and sent a new proposal by email, which we hope will finally resolve this matter to your complete satisfaction.Kindly check your email.
Ursime Team
complaint@ursime.com
Probably adding Fake AI Positive Reviews.
I decided not to buy from this company. When I saw the negative reviews about delivery times, cheap nasty fabric and sizing issues, it sounded all to familiar - think Semmil and Soolinen. I had the worst experience with Semmil so am avoiding a repeat experience. Sadly HK has become just one big scamming place. I suspect the positive reviews are fake and AI generated. Welcome to the brave new world.
21 de junho de 2025
Opinião espontânea
Resposta da Ursime
Hi mamichma,
We were truly sorry to learn about your past negative experiences, and we sincerely appreciate you sharing your thoughts with us
We take all customer feedback seriously—whether positive or negative—as it helps us grow and improve. If you would like to know more detail information, please feel free to contact us at any time.
Ursime Team
complaint@ursime.com
Despite the long time for delivery
Despite the long time for delivery, the customer service was great for keeping me updated and communicating with me about status of my order
2 de junho de 2025
Opinião espontânea
Resposta da Ursime
Hello David,
Thank you so much for taking the time to share your experience with us—we truly appreciate your kind words about our customer service team!
While we sincerely regret the delay in your order’s delivery, we’re delighted to hear that our team kept you well-informed and supported throughout the process. Providing clear, timely communication is a priority for us, and we’re glad this made a positive difference in your experience.
Ursime Team
complaint@ursime.com
Do not buy anything from here!
Do not buy anything from here!
Complete false advertising. It took my order 2 and a 1/2 months to be delivered and it was the wrong size. Complete rip off.
23 de maio de 2025
Opinião espontânea
Resposta da Ursime
Hello Maya,
We were truly disappointed to learn that your recent experience fell short of your expectations, particularly regarding the extended delivery time and the product's suitability for your needs.
Please rest assured that we offer a 30-day return and exchange service. Kindly contact us at complaint@ursime.com with your order information.
We value your trust and will make this right. Thank you for giving us the opportunity to improve your experience.
Ursime Team
complaint@ursime.com
Excellent
Excellent. I had a product problem that was dealt with immediately by the Customer Service team to my complete satisfaction.
29 de maio de 2025
Opinião espontânea
Resposta da Ursime
Hi Christine,
We truly appreciate your ongoing support!
Delighted to be of help, and we’re always here if you need anything in the future. Just let us know!
Ursime Team
complaint@ursime.com
Two weeks and order never shipped
Two weeks and order never shipped, scam company imo.
13 de maio de 2025
Opinião espontânea
Resposta da Ursime
Hello Scot ,
We sincerely apologize for the delay in the shipment of your order. Upon reviewing your purchase, we’ve confirmed that the item you selected is currently a pre-sale product, which requires additional processing time before dispatch.
If the delay no longer suits your needs, you may request a cancellation before shipment. Our customer service team is ready to assist you promptly and ensure a smooth refund process.
Please don’t hesitate to reach out if you have any further questions—we’re happy to assist.
Ursime Team
complaint@ursime.com
Bonne surprise
J'ai reçu ma commande à temps, sans aucun problème. J'avais des inquiétudes concernant un produit après avoir lu quelques commentaires en ligne. J'ai contacté leur service client et ils m'ont fourni des tableaux de tailles détaillés et des conseils. J'aime leur patience.
6 de abril de 2025
Resposta da Ursime
Bonjour Chloé,
La lecture de vos paroles gentiles sur la patience et l'aide de notre équipe a vraiment chauffé nos cœurs. Votre confiance est notre plus grande récompense. La prochaine fois que vous achetez chez nous, n'hésitez pas à nous contacter à nouveau - nous sommes toujours heureux d'aider!
Équipe Ursime
complaint@ursime.com
I mever received the purchase 2 elegant…
I mever received the purchase 2 elegant dresses
31 de dezembro de 2024
Opinião espontânea
Resposta da Ursime
Hi Jackeline,
We are very sorry to hear that you haven't received your two dresses yet. Could you please provide your order number and purchase email, or contact us at the email address below? This will help us locate your order and resolve the issue.
Your cooperation in this matter will be greatly appreciated, and we will do our best to address your concerns swiftly.
Ursime Team
complaint@ursime.com
Quality Clothing
I have order from Ursime 3 times now. The items have been of the highest quality. Every item I have ordered has looked just like the pictures on the site. I am very pleased with the fit and the time it took to receive my items. Whenever I have an event, I always look to Ursime.
29 de abril de 2025
Opinião espontânea
Resposta da Ursime
Hi,
Thank you for your high praise—we’re delighted to hear that you’re satisfied with the product you received! Please rest assured that we are always committed to providing our customers with a satisfying and enjoyable shopping experience.
Ursime Team
complaint@ursime.com
Bad business
I ordered 7 items received 4 but 2 were the same. Poor quality clothing. Could never get in touch with company. The company lied and stated they mailed all my items. Lost money. Had a event to attend so I had to go spend a extra 540.00 for clothing after spending 435.00. The business is received does not deserve 1 star. How can a person help a company that does not allow customers to call.
24 de abril de 2025
Opinião espontânea
Resposta da Ursime
Dear Paula,
We are very sorry that you haven't received your other two products yet. We will verify it asap. We are very sorry that based on your order record, we found that you only sent us a letter with the order email address on March 6th. Our customer service team also replied on the same day.
If you sent the letter with another email address, please let us know and we will investigate what situation was discovered.
If you are not satisfied with the quality of the received product, you can contact our team for a return.
For your convenience, we have sent you a letter via email to follow up on this order. Please check your email .
Ursime Team
complaint@ursime.com
Ordered 3 items in February 10th and…
Ordered 3 items in February 10th 2025 and received the order April 18th 2025. The company sent me 2 black sweater instead of one black and one red and also I order a nice looking PU leather top but instead sent me a ruggedly looking green top very disappointed 😞
9 de fevereiro de 2025
Opinião espontânea
Resposta da Ursime
Dear Riza,
We were truly disappointed to learn that the product you received did not match your order, and that the delivery took longer than expected.
You're fully covered by our 30-day satisfaction guarantee. Our specialist has been following up on your case. Please check the email complaint@ursime.com from us.
We are also looking forward to your reply.
Ursime Team
complaint@ursime.com
they scam your paypal account!!!!!
they scam your paypal account!!!!!! Thats a crime ! stay away
19 de abril de 2025
Opinião espontânea
Resposta da Ursime
Dear Linda ,
We are shocked by your comment and hope to address your concerns effectively as soon as possible. Please rest assured, we are not a scam.
Can you share more specific situations that have caused your dissatisfaction? If you can reply by sending a message to our email address and attaching relevant order information such as order number, purchase date, and any other relevant details, we will be able to more effectively verify and investigate the issue.
Your feedback is important to us, and we are committed to resolving this matter as soon as possible to satisfy you.
Ursime Team
complaint@ursime.com
They did great job
I love this dress!!! I’ve recently lost about 30 lbs for this summer so I needed something new. The material is sooo soft!!! It was delivered in two weeks and I got emails with updates at every stop the order made. Very good service 🫶thanks Ursime!
9 de março de 2025
Il dubbio di un frode è ormai quasi una…
Il dubbio di un frode è ormai quasi una certezza
Purtroppo credo di essere capitata e caduta anch’io nel tranello e arrivo a questa conclusione dopo una lunga attesa che mi ha spinto a controllare altre recensioni nelle quali mi rispecchiò. Un carteggio di e-mail in cui inspiegabilmente i ritardi nelle consegne sembrano giustificate da un eccesso di lavoro e di fatto un prodotto che non arriva mai peccato Certo che anche questa è un’esperienza sicuramente da sconsigliare e che comunque mi ha insegnato a verificare prima dell’acquisto molto più attentamente. E’ chiaro che non ci sarà una prossima volta
5 de abril de 2025
Opinião espontânea
Resposta da Ursime
Ciao,
Siamo davvero dispiaciuti per la spedizione ritardata del tuo ordine.
Comprendiamo quanto sia importante per voi ricevere i vostri articoli in modo tempestivo. Vi assicuriamo che abbiamo preso provvedimenti immediati per sollecitare ancora una volta il processo di spedizione.
Una volta inviato l'ordine, riceverai una notifica via e-mail con tutti i dettagli di monitoraggio necessari. Apprezziamo il vostro continuo sostegno e speriamo di risolvere la questione per voi il più rapidamente possibile.
Team Ursime
complaint@ursime.com
not recieve order
i have recieve my sweater in order to rate you how my experience went
11 de março de 2025
Opinião espontânea
Resposta da Ursime
Hi,
We are sorry to hear that you may not be satisfied with our product.
If that’s the case, please don’t hesitate to reach out to our customer service team via support@ursime.com. Alternatively, you can let us know your concerns, and we will handle it directly for you.
Rest assured that we offer a 30-day after-sales service. We’re here to help and make sure you’re fully satisfied with your experience.
Ursime Team
complaint@ursime.com
Excellent online company
I have bought several items from them and have been totally satisfied with everything. The styles are unique you cannot find them any place else. The quality of the fabrics are excellent and wonderful customer service.
21 de março de 2025
Opinião espontânea
Resposta da Ursime
Dear Roseann Ostapovich,
We are absolutely happy to hear that you have been so satisfied with your purchases from us.
Our team is always here to help and make sure you have a positive shopping experience. Thank you again for your kind words and for choosing us.
We look forward to continuing to serve you in the future!
Ursime Team
complaint@ursime.com
DON'T DO IT!!!!
It's been a month and I haven't received my items. I really think they scammed me. Never again!!!
15 de março de 2025
Opinião espontânea
Resposta da Ursime
Hi Precious Kidd,
We are extremely sorry that you have not received your order yet. We understand how disappointing this delay can be, and we want to reassure you that we are a legitimate and reliable company.
Your satisfaction is our top priority, and we would never engage in any fraudulent activities. Please know that your package is indeed on its way and is currently in transit.
We will keep you fully informed by sending you the latest updates about your package via complaint@ursime.com.
Thank you for your patience and understanding.
Ursime Team
complaint@ursime.com
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.