Ordered a 3 door wardrobe. One of the doors were damaged in transit- which fine they advised they’d replace. Waited over 6 weeks for a replacement they then sent out the incorrect part. Now have to... Ver mais
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Leia as opiniões dos outros
Appalling customer service Bought an Ottoman bed and mattress 18 months ago. The mattress has completely gone out of shape on one edge and the memory foam is not recovering back to its shape. It is... Ver mais
Purchases an Ascot ottoman bed (kingsize) in February and the cross bar bent within the first 6 weeks and the bed is sagging in the middle. Reported it to dusk who asked me to take pictures and they a... Ver mais
I had a truly disappointing experience with this company. I purchased a sofa and dining chairs, and although I was given an estimated arrival date, they never followed up. I had to contact customer se... Ver mais
1,5
Muito mau
416 opiniões
Sem histórico recente de solicitação de opiniões
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Sadly… this time around awful…
Sadly… this time around awful experience…
Can you contact me re my order place 3rd October…
522080693
Phone lines off and not responding to emails…
At least give me a chance to cancel.
9 de dezembro de 2024
Opinião espontânea
Resposta da Dusk
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and that we’ve fallen short of the service we strive for.
This past year, we’ve grown rapidly, with our teams working hard to bring you more products than ever before. As part of this growth, we expanded into a second warehouse a couple of months ago to improve stock availability and dispatch times.
Unfortunately, the transition didn’t go as smoothly as we’d hoped, and unexpected shipping delays have added to the challenges, resulting in a backlog and dispatch delays for some orders.
This has resulted in a higher volume of contact than usual, which is why our response times are currently longer than they should be. We want to assure you that we are working through all customer enquiries and will get back to all customers by email as soon as possible.
Resolving your query is important to us. We kindly ask for your patience, and a member of our customer service team will be in touch with you shortly.
Kind regards,
DUSK Resolution Team
never recieved product
21 de novembro de 2024
Resposta da Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
Order number S22204616
Order number S22204616
I’m going round in circles. Generic emails, no working phone line. I’m desperate for a refund so I can attempt to order something else in time for Christmas. Terrible customer service. Can anyone help me. I really don’t know what to do.
15 de novembro de 2024
Opinião espontânea
Resposta da Dusk
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and that we’ve fallen short of the service we strive for.
This past year, we’ve grown rapidly, with our teams working hard to bring you more products than ever before. As part of this growth, we expanded into a second warehouse a couple of months ago to improve stock availability and dispatch times.
Unfortunately, the transition didn’t go as smoothly as we’d hoped, and unexpected shipping delays have added to the challenges, resulting in a backlog and dispatch delays for some orders.
This has resulted in a higher volume of contact than usual, which is why our response times are currently longer than they should be. We want to assure you that we are working through all customer enquiries and will get back to all customers by email as soon as possible.
Resolving your query is important to us. We kindly ask for your patience, a member of our customer service team will be in touch with you soon.
Kind regards,
DUSK Resolution Team
Missing bed and headboard
Ordered a 3rd ottoman bed back in August for delivery in October but due to delays the delivery date of 5th December, but unfortunately for reason's unknown only the mattress was delivered, The driver said the other 2 boxes, (headboard and bed)would be delivered on the 6th December, Nothing has arrived and checking online, is saying all 3 items were delivered, can't get through on the phone due to excessive work load, emailed Dusk but no response, very annoyed and angry with them
5 de dezembro de 2024
Opinião espontânea
Resposta da Dusk
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and that we’ve fallen short of the service we strive for.
This past year, we’ve grown rapidly, with our teams working hard to bring you more products than ever before. As part of this growth, we expanded into a second warehouse a couple of months ago to improve stock availability and dispatch times.
Unfortunately, the transition didn’t go as smoothly as we’d hoped, and unexpected shipping delays have added to the challenges, resulting in a backlog and dispatch delays for some orders.
This has resulted in a higher volume of contact than usual, which is why our response times are currently longer than they should be. We want to assure you that we are working through all customer enquiries and will get back to all customers by email as soon as possible.
Resolving your query is important to us. We kindly ask for your patience, and a member of our team will be in touch with you shortly.
Kind regards,
DUSK Resolution Team
I still have not received my order…
I still have not received my order after three weeks
21 de novembro de 2024
Resposta da Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
Communicate please!
I ordered 2 beds as it stated they were in stock with a 5-7 day delivery. I have not received any update and frustratingly there is no customer service phone number ! I would like to know when they are going to be delivered so that I can request a refund if they are not ready for dispatch. We moved home and we have nothing to sleep on. All other furniture I ordered has been delivered and I have been kept up to date.
Communicate please!
5 de dezembro de 2024
Opinião espontânea
Resposta da Dusk
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and that we’ve fallen short of the service we strive for.
This past year, we’ve grown rapidly, with our teams working hard to bring you more products than ever before. As part of this growth, we expanded into a second warehouse a couple of months ago to improve stock availability and dispatch times.
Unfortunately, the transition didn’t go as smoothly as we’d hoped, and unexpected shipping delays have added to the challenges, resulting in a backlog and dispatch delays for some orders.
This has resulted in a higher volume of contact than usual, which is why our response times are currently longer than they should be. We want to assure you that we are working through all customer enquiries and will get back to all customers by email as soon as possible.
Resolving your query is important to us. We kindly ask for your patience, and a member of our team will be in touch with you shortly.
Kind regards,
DUSK Resolution Team
Never received my items
21 de novembro de 2024
Resposta da Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
Resposta da Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
still no shipping on my order DUSK.com
still no shipping on my order DUSK.com
Order #5932
made on november 11th ..!!!???
it's supposed to be 5/7 bdays delivery
14 de novembro de 2024
Resposta da Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
Scan site no customer service
Placed an order 2 weeks ago. Still has not shipped and I’ve received no updates. I’ve tried to contact customer service via email and on instagram and have had no response. Starting to think it’s a scam. Don’t order from Dusk
18 de novembro de 2024
Resposta da Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously, and are committed to resolving this matter promptly.
We can see that you have been in contact with our customer service team who are handling your query.
We trust that the issue will be resolved as a matter of urgency, thank you for all you patience.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
Almost 3 weeks…..
It said 5-7 days for delivery. It’s been almost 3 weeks and still not received my items. I check the USPS tracking and it says that they are still waiting for the item. So it has not shipped yet. I’ve tried to contact dusk without any luck. We will see what happens.
29 de novembro de 2024
Resposta da Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
the manager of the customer service team should be replaced.,,
Trying to get a response from several emails to customer services is futile. So frustrating!
This is day 3 of this fiasco - wasting my time emailing but trying to actually place an order - whoever is responsible for the customer service team is a liability to this company.
27 de novembro de 2024
Opinião espontânea
Resposta da Dusk
Hello,
Thank you for taking the time to leave a review with us.
I am sorry to hear you are dissatisfied with your recent DUSK experience. I can assure you this does not sound like our usual standard, and I will do everything I can to put this right.
So I may look into this further, please may I ask you provide me with your order or contact details, as I would really like to resolve this for you. I've just popped a request to you through Trustpilot.
Thank you for your patience and understanding.
Many thanks,
DUSK Resolution Team
Appalled with this company
I placed an order on 28th October and understood items would be delivered at the end of December. I today have an email stating the delivery date is now February!!! I am hugely dissatisfied and would like a full refund and of course cancellation of the order as soon as possible. It is ridiculous trying to make contact with this company- think very carefully before you purchase! @DUSK re order DUSK Order S22144644 if anyone is paying attention to my review please can I have a full refund. I have emailed and made this request explicitly clear and was then told the item would be with me in February which I already knew. I want a refund so I can purchase from a decent vendor.
29 de novembro de 2024
Opinião espontânea
Resposta da Dusk
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and want to assure you that this isn’t the standard we strive for at DUSK. We’re currently experiencing a higher volume of enquiries than usual and appreciate your understanding during this busy time.
Upon further review, we have noticed that our customer service team have been in contact with you to confirm the order has been cancelled and fully refunded, as per your request.
Whilst we are glad to see that your query has been handled, we would like to sincerely apologise for any stress and inconvenience caused.
Thank you for your patience. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Many thanks,
DUSK Resolution Team
I never received it
I never received it. Label was created 8 days ago, but never sent out!!
21 de novembro de 2024
Resposta da Dusk
Hello,
Thank you for taking the time to leave your review.
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
Whilst we are glad to see you have been fully refunded for the order, we would like to sincerely apologise for all the stress and inconvenience caused in the matter.
Thank you for your patience. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
DO NOT BUY FROM DUSK
Terrible terrible service
Ordered a bed about 3 months ago. Said delivery would be 1 month as the item wasn’t in stock, 3 months later the bed is still not here. I then FINALLY recieved a text a couple of days ago saying it was out for delivery and I had to select a day. I was told if I was not home I would need to pay for redelivery - so I booked the day off work as I’ve been waiting so long already! At 6am this morning I revived a text saying it’s not coming today due to delivery route issues.
Over the course of these 3 months I have sent numerous emails to query the length of time and to complain about the lack of service. I was never notified about further delays - the bed just never turned up. When I finally said I wanted to make a formal complaint - I recieved a response basically saying “please wait until the bed arrives and we can process your complaint”
I’ve never experienced worse survive with a company before, no contact details, just an email no one replies to.
It’s not worth it - DO NOT BUY FROM DUSK
27 de novembro de 2024
Opinião espontânea
Resposta da Dusk
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and want to assure you that this isn’t the standard we strive for at DUSK. We’re currently experiencing a higher volume of enquiries than usual and appreciate your understanding during this busy time.
Whilst we are glad to see that your delivery has been rescheduled for 4/12/24, we would like to acknowledge and sincerely apologise for all the stress and inconvenience caused in the matter.
Thank you for your patience. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do everything we can to help.
Many thanks,
DUSK Resolution Team
I have not received my order
My name is Ines Olivares. Order number #5892
Query number 959367
I would like my order to be cancelled and a full refund.
I have not received my order, and there is no plan to receive my order any time soon. It has been 3 weeks since I bought a duvet and two pillows online, and I have had no update. Apparently a label was created 2 weeks ago, and I have had no information since. With Black Friday coming up, this is simply not good enough for a competitive market. I chose to buy here because I needed this products sooner rather than later, otherwise I would have waited or ordered somewhere else. At this point the package has not even been sent and it has been 3 weeks, it could very well be lost.
I have contacted customer service but they have not offered a solution yet.
7 de novembro de 2024
Resposta da Dusk
Hello,
Thank you for taking the time to leave your review.
We are very sorry to learn of the experience you have had with your recent DUSK order, this is absolutely not the level of service we would have wanted to you receive.
We deeply regret that your recent interaction with our services did not meet expectations.
Upon further review, we have noticed that you have been in contact with out customer service team who are handling your query.
Please accept our sincere apologies for any stress and inconvenience caused in the matter.
Your custom and feedback is greatly valued at DUSK, please be assured all of the comments you have mentioned will be personally highlighted to the relevant team.
Thank you for all your patience. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do everything we can to help.
Kind regards,
DUSK Resolution Team
I haven’t receive it yet
I haven’t receive it yet, and there are no updates when tracking the order. Please advise. Thank you!
19 de novembro de 2024
Resposta da Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
Not having an easy time trying to get a…
Not having an easy time trying to get a refund of nearly£1200 it was supposed to be up to 14 days after return collection we are now going into day 16 with still no refund.
I was asked when I had returned my order, but surely as your company arranged the collection you would have this information on your system.
I will wait and see if I hear anything tomorrow but not happy at all.
26 de novembro de 2024
Opinião espontânea
Resposta da Dusk
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and want to assure you that this isn’t the standard we strive for at DUSK. We’re currently experiencing a higher volume of enquiries than usual and appreciate your understanding during this busy time.
We’re also facing unexpected shipping delays beyond our control, and we sincerely apologise for any inconvenience this may cause. However, the good news is our stock has now arrived, and we’re prioritising dispatches over the next few weeks to get your order to you.
Rest assured that we’re working hard to ensure every query is resolved as quickly as possible. We kindly ask for your patience, and a member of our team will be in touch with you shortly.
Many thanks,
DUSK Resolution Team
Still waiting for my order to arrive
Still waiting for my order to arrive. A simple order of a few bedding pieces, and weeks later, still not here! NOT ACCEPTABLE!
Also, there is no customer service phone number to call for assistance. Stay away from this company.It's not worth the hassle!
18 de novembro de 2024
Resposta da Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
My item hasn’t arrived and hasn’t even…
My item hasn’t arrived and hasn’t even shipped and I have ZERO updates
14 de novembro de 2024
Resposta da Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
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