It seemed a little more difficult than necessary to track the package. Motel also is quick to reach out for me to take a survey for them but curiously quiet about updating shipping information.
A empresa respondeu
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Leia as opiniões dos outros
I had to exchange my order for a different size. I appreciate that Motel Rocks offers this and makes the process so easy for the customer. I was a little surprised that they charge a fee to make that... Ver mais
A empresa respondeu
Jeans were different size, then they asked me to send them pictures, had to go back and forth and then they gave me instructions on how to measure. Unclear and ineffective Communication, also slow re... Ver mais
A empresa respondeu
Every single clothing item is absolutely beautiful and comfortable too! My package came quite quick and well packaged! I’m already looking forward to order more! Love this place so much!
A empresa respondeu
3,1
Aceitável
200 opiniões
Pede aos clientes que escrevam opiniões
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bad experience
my first time ordering from this company because i heard good reviews but when i received two jeans, they werent true to size. when i went to try on the jeans the button fell off. very unprofessional for this company to have expensive jeans and the quality on their work does not match.
2 de julho de 2026
Resposta da us.motelrocks.com
HI Katie, I am very sorry to hear that you have had a bad experience with your jeans - please make sure to reach out to the customer service team who can help you out with the sizing and the fault that has occurred. I apologise for the inconvenience caused.
Motel x
Great aervice
2 de julho de 2026
Resposta da us.motelrocks.com
Hi Elisa, thank you for your review. I am glad to hear that you have been happy with the service provided and I hope to see you shopping with us again!
Motel x
Fast shipping
Fast shipping. Shirts are soooo good. Sizing depends on cut, but we are figuring that out!
2 de julho de 2026
Resposta da us.motelrocks.com
Hi Andrea, thank you for leaving us a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping again soon!
Motel x
Perfect!!!
Every single clothing item is absolutely beautiful and comfortable too! My package came quite quick and well packaged! I’m already looking forward to order more! Love this place so much!
2 de julho de 2026
Resposta da us.motelrocks.com
Hi Mallory, thank you for leaving a review. I am so glad to hear that you have been happy with your items and the delivery service provided - I look forward to seeing you shopping with us again soon!
Motel x
Felt unfinished for the price?
For the price, I’m not sure it’s worth it. The fabric choses are excellent. They use a lot of recycled fibers and cottons. However, I was a bit disappointed when I opened the package and saw so many loose threads on the shirt I ordered. It looked unfinished and although regenerated cupro fiber is supposed to be luxurious, it looked cheap. Then when I put it on the top was pretty, but it just didn’t sit right. It felt too tight under the bust, and I couldn’t lift my arms because of the design of the shirt. Maybe this was just a miss for me.
1 de julho de 2026
Resposta da us.motelrocks.com
Hi Ava, I am sorry to hear that you have not been happy with your items and we appreciate your feedback regarding the quality and fit - this will be passed on to the relevant teams. I apologise for the inconvenience caused.
Motel x
Cheap cheap cheap
Nothing went wrong on the site, however, what I purchased looks so incredibly cheap I have to return it. I knew it was 100% polyester when I purchased, but I thought the design would make up for this. It did not. Very obviously poor fabric that falls poorly on the body when worn and has a strange plastic sheen. Also for this reason should be like $10. UGLY.
2 de julho de 2026
Resposta da us.motelrocks.com
Hi Estefany, I am very sorry to hear that you have not been happy with your item and your feedback regarding the quality and price will be passed on to the relevant teams. I apologise for the inconvenience caused.
Motel x
Great communication and came on time!
24 de junho de 2026
Resposta da us.motelrocks.com
Hi Valentina, thank you for leaving us a review. I am so glad to hear that you have been happy with your delivery and the service provided - I hope to see you shopping with us again!
Motel x
Resposta da us.motelrocks.com
Hi Kathryn, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the communication provided - I hope to see you shopping with us again soon!
Motel x
I ordered the Farida bikini in yellow…
I ordered the Farida bikini in yellow the quality is okay, but the delivery service takes time I paid for faster delivery not standard and it took 5-6 days, no my order was not arrived within 3 or 4 days I ordered on June 29 and received at July 06 I like motel but try to fix for the delivery issue because this not the first time my delivery was delayed
29 de junho de 2026
Resposta da us.motelrocks.com
Hello, I am sorry to hear that you were not happy with the delivery service provided - I can see that the service chosen was our 3-4 working day delivery and your parcel arrived within this time. If you have any problems please make sure to reach out to our customer service team!
Motel x
Item not worth the price
Item not worth the price. Refund charges $7 and did not include shipping fee.
29 de junho de 2026
Resposta da us.motelrocks.com
Hi Liesley, I am very sorry to hear that you have not been happy with your order or the returns service provided - your feedback will be passed on to the relevant team and I apologise for any inconvenience caused.
Motel x
Never received our order
29 de junho de 2026
Resposta da us.motelrocks.com
Hello, I am sorry to hear that you have not received your order - the customer service team will be in touch with you as soon as possible to get this resolved.
Motel x
Resposta da us.motelrocks.com
Hi Natalie, I am sorry to hear that you have not received your order - please make sure to reach out to the customer service team so that they can take a look into this further for you.
Motel x
Not able to speak with a representative…
Not able to speak with a representative regarding my order.
29 de junho de 2026
Resposta da us.motelrocks.com
Hi Jennifer, I can see that you have reached out to the customer service live chat whilst the department was closed - please allow 24-72hrs for a response. A member of the team will be in touch as soon as possible.
Motel x
Products arrived on time and as…
Products arrived on time and as depicted on website. Sizing chart was accurate and helpful.
22 de junho de 2026
Resposta da us.motelrocks.com
Hi Mal, thankyou for leaving a review. I am glad to hear that you have been happy with your order and the sizing information provided - I hope to see you shopping with us again!
Motel x
Resposta da us.motelrocks.com
Hi Kayla, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
I’d like to sincerely thank Ashleigh…
I’d like to sincerely thank Ashleigh for her excellent customer service. She was kind, responsive, and very professional from start to finish. She took my concern seriously, guided me through the investigation process, and helped arrange a replacement quickly. I truly appreciate all of her help and support. Thank you, Ashleigh!
19 de junho de 2026
Resposta da us.motelrocks.com
Hi Rima, thank you for your review. I am so pleased to hear that Ashleigh was able to help you out and this kind feedback will be passed on to the team - we really appreciate it! I hope to see you shopping with us again!
Motel x
My items came late even after paying…
My items came late even after paying for expedited shipping.
24 de junho de 2026
Resposta da us.motelrocks.com
Hello, I am very sorry to hear that your parcel did not arrive in the expected timeframe and we will of course be raising this with the courier as it is not the type of service we would expect our customers to receive - I apologise for the inconvenience caused.
Motel x
Resposta da us.motelrocks.com
Hello, thank you for leaving us a review. I am so pleased to hear that you have been happy with your order and the customer service provided - I hope to see you shopping with us again!
Motel x
great service and quality
Package delivered on time and the jeans i ordered are amazing. great quality.
17 de junho de 2026
Resposta da us.motelrocks.com
Hi Virginia, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and the delivery service provided - I hope to see you shopping with us again!
Motel x
I never received my package
26 de junho de 2026
Resposta da us.motelrocks.com
Hi Hannah, I am very sorry to hear that you have not received your order - it looks like our customer service team are awaiting a response so that they can investigate this for you, please make sure to keep in touch with the team so that this can be resolved as soon as possible. I apologise for the inconvenience caused.
Motel x
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