It seemed a little more difficult than necessary to track the package. Motel also is quick to reach out for me to take a survey for them but curiously quiet about updating shipping information.
A empresa respondeu
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Leia as opiniões dos outros
I had to exchange my order for a different size. I appreciate that Motel Rocks offers this and makes the process so easy for the customer. I was a little surprised that they charge a fee to make that... Ver mais
A empresa respondeu
Jeans were different size, then they asked me to send them pictures, had to go back and forth and then they gave me instructions on how to measure. Unclear and ineffective Communication, also slow re... Ver mais
A empresa respondeu
Every single clothing item is absolutely beautiful and comfortable too! My package came quite quick and well packaged! I’m already looking forward to order more! Love this place so much!
A empresa respondeu
3,1
Aceitável
200 opiniões
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I returned my jeans to the post office…
I returned my jeans to the post office and never heard anything back from the exchange it’s been weeks
9 de junho de 2026
Resposta da us.motelrocks.com
Hi Sydney, I am sorry to hear that you have not yet received your exchange - it looks like you have reached out to the customer service team who have provided you with the information needed. I apologise for any inconvenience caused.
Motel x
Still havent reveived my order
18 de junho de 2026
Resposta da us.motelrocks.com
Hi Gabrielle, I am sorry to hear that you have not yet received your order - please make sure to reach out to the customer service team so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
you gave me the wrong item
you gave me the wrong item, when Ive tried to fix it you have not given me the right item and have been little help. I want the jeans I paid for.
22 de junho de 2026
Resposta da us.motelrocks.com
Hi Talia, I am very sorry to hear that you have received the incorrect item and this will be raised with our relevant teams.
I can see that you have reached out to the customer service team who have arranged a free exchange for you and offered to fast track this also - please make sure to reach out to the advisor again if you are having any issues. I apologise for the inconvenience caused.
Motel x
Unhappy Customer!
The product was the wrong size and I couldn’t exchange it for the next size up. I had to return it. I chose a store credit for the return but haven’t received it and my emails to your company go unanswered. Also, nobody answers the phone- ever!
18 de junho de 2026
Resposta da us.motelrocks.com
Hey Suzanne, I am sorry to hear that you have had trouble with your return. Please make sure to call during our opening hours to speak with someone from the team - it looks like you have messaged this week so I will make sure that this is looked into for you today. I apologise for the inconvenience caused.
Motel x
best jeans i own
best jeans i own, perfect rise + perfect fit in general, super hard to find jeans that fit right length-wise as a 5’3 girl but the 30” ones are absolutely perfect.
23 de junho de 2026
Resposta da us.motelrocks.com
Hi Charlotte, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and have found the perfect fit - I hope to see you shopping with us again soon!
Motel x
Resposta da us.motelrocks.com
Hi Chloe, I am very sorry to hear that you have received a defective item - please make sure to reach out to the customer service team so that they can take a look into this further for you. I apologise for any inconvenience caused.
Motel x
Resposta da us.motelrocks.com
Hi Diane, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
love this brand
22 de junho de 2026
Resposta da us.motelrocks.com
Hi Danielle, thank you for leaving a review. I am so pleased to hear that you love the brand and I hope to see you shopping with us again soon!
Motel x
I still haven’t gotten my package
I still haven’t gotten my package. I sent an email with the correct delivery address and asked if it could be resent to that address. The problem was, I added my old address which had a different street name. I sent an email explaining the problem and asked if it could be mailed to the correct address, but I still haven’t heard back yet. I would love to hear back if this is possible.
22 de junho de 2026
Resposta da us.motelrocks.com
Hi Cassidy, we're so sorry to hear about this. We've received your email, and our Customer Service team will get back to you as soon as possible to review your request. We understand how frustrating this situation is and appreciate your patience while we look into the best solution for you. 💖
Motel x
I loves the shirt it was perfect for my…
I loves the shirt it was perfect for my concert!
15 de junho de 2026
Resposta da us.motelrocks.com
Hi Chloe, thank you so much for your lovely review! 💖 We're so happy to hear you loved your shirt and that it was perfect for your concert. We hope you had an amazing time, and we can't wait to see you shopping with us again soon! ✨
Motel x
I got sent the wrong order
I got sent the wrong order, didn’t receive the multiple bikinis I ordered instead got someone else’s package. Got charged $60 in duty fees for a package that’s not mine. Now no one is helping me find my package or resolve this issue
15 de junho de 2026
Resposta da us.motelrocks.com
Hi Bryanne, we're so sorry to hear about your experience. We completely understand how frustrating this must be. Our Customer Service team is currently looking into this for you and working to resolve the issue as quickly as possible. Thank you for your patience while we investigate, and we'll be in touch as soon as we have an update. 💖
Motel x
Wrong Order
Customer Service and delivery were great, but unfortunately I received the wrong order. Totally understandable. I will get in touch with Customer Service to get it ironed out.
22 de junho de 2026
Resposta da us.motelrocks.com
Hi Randy, thank you for your understanding and for your kind words about our Customer Service and delivery! 💖 We're so sorry you received the wrong order. Our team will be more than happy to get this sorted for you as quickly as possible once you get in touch. We really appreciate your patience and hope to have the correct items with you soon! ✨
Motel x
Completely wrong order
22 de junho de 2026
Resposta da us.motelrocks.com
Hi Audrey, I am very sorry to hear that you have received the incorrect order - we will make sure that the customer service team takes a look into this for you as soon as possible. I apologise for the inconvenience caused.
Motel x
Not worth it?
The jeans have a strong vinegar smell as soon as you open them, the quality isn’t worth the price tag. And definitely not curvy friendly if you have a smaller waist and a thicker bottom, it’s tight at the thigh area!!
22 de junho de 2026
Resposta da us.motelrocks.com
Hi Bri, we're sorry to hear you were disappointed with your jeans. We understand how frustrating it is when an item doesn't meet your expectations. The smell you noticed can occasionally occur from the manufacturing or packaging process and should disappear after washing or airing out. We're also sorry the fit wasn't right for your shape. We really appreciate your feedback on both the quality and sizing, and we'll be sure to pass it on to our product team. 💖
Motel x
Resposta da us.motelrocks.com
Hi Janet, thank you so much for your lovely review! 💖 We're so happy to hear you loved the quality, speedy delivery, and your order. Enjoy your new pieces, and we can't wait to have you shopping with us again soon! ✨
Motel x
very wrinkly out the package i’m…
very wrinkly out the package i’m annoyed and the small is slightly big
22 de junho de 2026
Resposta da us.motelrocks.com
Hi Emily, we're sorry to hear you were disappointed with your order. We appreciate your feedback and will pass your comments about the item arriving wrinkled on to our team. As for the sizing, we're sorry the small wasn't quite the fit you were expecting. If you ever need help finding the best size, our Customer Service team are always happy to help before you place an order.
Motel x
So bummed
So bummed, after I put the skirt on and took off the tag, I noticed a huge rip in the side. The mesh is not able to be sewn together either.
17 de junho de 2026
Resposta da us.motelrocks.com
Hi Claire, thank you for taking the time to leave your feedback. We're so sorry to hear your skirt arrived with a fault.
We've replied to you via email and asked if you could provide some photos of the damage so we can investigate this further and get it resolved for you as quickly as possible. We look forward to hearing from you soon.
Motel x
I paid for express shipping to have my…
I paid for express shipping to have my package delivered in two days, and it ended up taking over a week for my package to arrive.
18 de junho de 2026
Resposta da us.motelrocks.com
Hi KC, thank you for your feedback. We're sorry to hear you were disappointed with your delivery experience.
We've looked into your order and can see that it was successfully delivered on 23rd June. We understand how frustrating delivery delays can be, particularly when you've paid for express shipping, and we appreciate you bringing this to our attention.
As a gesture of goodwill, we've refunded your postage costs. We hope this helps, and we sincerely apologise for the inconvenience caused.
Motel x
An item in my shipment was missing even…
An item in my shipment was missing even tho it says it has been delivered.
19 de junho de 2026
Resposta da us.motelrocks.com
Hi Monty, thank you for your feedback. We're so sorry to hear an item was missing from your order.
Our Customer Care team is currently in contact with you and is looking into this for you. We'll do everything we can to get this resolved as quickly as possible, and we appreciate your patience while we investigate.
Motel x
Hole in the dress
The dress is beautiful, but unfortunately when I received it, I noticed there was a hole in the back. It looked like someone had tried to repair or hide the hole by sewing it, but the stitching created a noticeable bulge in the fabric when the dress was worn. That's how I discovered the hole.
Since I needed the dress the very next day, I fixed the issue myself and re-sewed the hole as discreetly as possible. However, I am disappointed that a brand-new dress arrived with a hole in it.
11 de junho de 2026
Resposta da us.motelrocks.com
Hi Florence, thank you for taking the time to leave your feedback.
We're so sorry to hear your dress arrived with a hole. This is certainly not the standard we aim for, and we completely understand your disappointment.
We'll be sure to pass your feedback on to our quality team to help prevent this from happening in the future.
Motel x
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