usagundamstore.com Opiniões 

2461
•
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Purchased my Birthday present through USAGS and man the shipping was fast! It got to my house within a week of ordering. The packaging was great and they had a kit ive been looking for for awhile in s... Ver mais

Classificada 5 em 5 estrelas

Pro’s: -Always have great deals on models. -Items are always packaged with care. -Shipping is affordable, never outrageous. Con’s Amazon is a garbage delivery company. The shipping box, the m... Ver mais

Classificada 5 em 5 estrelas

This was my first order and the customer service was amazing, the shipping was fast, and everything was packaged very well. The price of everything was even better than the same items on Amazon, so th... Ver mais

Classificada 5 em 5 estrelas

i purchased a "Megaman X - Iris" Kotobukiya model kit". Website was easy to place order through, item shipped out quickly, and arrived promptly packaged safely with care. i am very satisfied with my p... Ver mais

Informações sobre a empresa

  1. Loja de hobbies
  2. também em
  3. Loja de artigos colecionáveis

Escrito pela empresa

USAGS is a U.S. based hobby retailer dedicated to Gundam model kits and premium mecha collectibles. We specialize in Gunpla across all grades from Entry Grade and High Grade to Master Grade and Perfect Grade along with a curated selection of tools, paints, accessories, and related model kits. Founded by hobbyists, we focus on fast shipping, accurate inventory, and reliable customer support. Our warehouse is stocked and operated in the United States, allowing us to ship orders quickly and securely. We work directly with official distributors to ensure authentic products and consistent availability. Whether you’re building your first kit or expanding a long-term collection, our goal is to make the hobby accessible, enjoyable, and dependable. We regularly run sales, bundle deals, and community events, and we actively support builders through tutorials, videos, and content on USA Gundam TV. At USAGS, we’re here to help you build better and have fun doing it.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 84% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(2461)

2450 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

What a great selection of kits

What a great selection of kits! The delivery service is spot on, and customer support is fast and robust.

I've purchased many kits from this store. Will be a returning customer, certainly.

28 de setembro de 2026
Classificada 5 em 5 estrelas

I absolutely LOVE this store!!!

I absolutely LOVE this store!!!! Great people, great service, very transparent about everything, an a amazing selection of stuff to choose from. I buy 98% of all my models from here and I have a collection of 400+ models kits. Buy from here its great and you won't be disappointed.

28 de setembro de 2026
Classificada 5 em 5 estrelas

USA Gundam has absolutely been the best…

USA Gundam has absolutely been the best shop I've ordered from so far. Any questions I've had were answered in a very prompt manner and not just a short dismissive response, but actually answered the question and give more details about them. I cannot recommend them enough.

21 de setembro de 2026
Classificada 5 em 5 estrelas

Had pre-order 2 items and were set to…

Had pre-order 2 items and were set to be released the same time one had been delayed and the other was is stock. They replayed vary quickly and sent me the 1 item that was in-stock for no extra charge sence the other item was delayed. Had a vary good experience will definitely be ordering more items soon.

28 de setembro de 2026
Classificada 5 em 5 estrelas

Great selection of Gundams

Great selection of Gundams, very informative, and they keep you up to date on new arrivals, out of stock items, and just all around awesome customer service. Great company…never leave we need you lol.

23 de setembro de 2026
Classificada 4 em 5 estrelas

Well gosh darn it

Well gosh darn it, I've grown quite whearay of third party kits. I got this one based solely off looks and body mass alone. Very good kit, everything was smooth and didn't have any issues. Only reason its not a 5 star man is because the plastic quality is a little low.

23 de setembro de 2026
Classificada 5 em 5 estrelas

Review

I've been ordering from USA Gundam store on and off for a while now, and they've always been extremely reliable for me. I've had no problems with the delivery service, even after they switched to Amazon shipping. I don't place MASSIVE orders or super expensive purchases, so personally speaking I don't have any issue with the prices either. I've enjoyed the little stickers that come included with the purchases, it's always a nice touch.

10 de setembro de 2026
Classificada 2 em 5 estrelas

Not sure what's going on

Not sure what's going on, but amazon shipping...sucks...I am no longer a prime member because I got tired of paying for a service that I never received with the faster shipping. I have an order right now that is still sitting in Florida that I should have received on Friday last week, Oct 2, and its Oct 5...granted that is only a few days but that is a few days that I should have already received it after I ordered it on September 20th...I love the site, the variety and the in-stocks, the sales, i follow zakurelius on YouTube and Facebook and love his videos, just don't love that you guys are using Amazon shipping 😔 issues love the site and hopefully won't have issues in the future, but for now I am very disappointed.

2 de outubro de 2026
logótipo da usagundamstore.com

Resposta da usagundamstore.com

Hi there!

We’re so sorry to hear that your order is running late. Unfortunately, carriers can occasionally experience delays that are outside of our control, and we sincerely apologize for the inconvenience this may cause.

If you would prefer not to use our standard shipping service for future orders, you’re always welcome to reach out to us and request a specific carrier. We’d be more than happy to provide you with shipping quotes for your preferred service!

Thank you so much for your patience and understanding.

Classificada 1 em 5 estrelas

Bought the metal structure Nu gundam

Bought the metal structure Nu gundam, spent over $1300 on the order but couldn’t double box the order or offer it, package came beat up.

25 de setembro de 2026
logótipo da usagundamstore.com

Resposta da usagundamstore.com

Hi Kevin,

Thank you so much for reaching out regarding your order. We’re very sorry to hear that your Metal Structure arrived damaged in transit. We understand how disappointing it can be to receive an item in that condition, especially with a highly anticipated purchase like this.

Since the product arrived damaged, we would be more than happy to provide you with a full refund, provided that the product has not been opened.

To get started, please reach out to our support team at support@usags.com. They’ll be happy to assist you with the return process and provide you with the necessary instructions.

Unfortunately, damage can sometimes occur during transit that is outside of our control, but we absolutely want to do everything we can to make this right for you.

Additionally, I’ve passed your recommendations along to our fulfillment department so they can review them and look for ways we can improve our packaging and handling processes moving forward.

Thank you again for bringing this to our attention, and we truly appreciate your understanding.

Classificada 5 em 5 estrelas

Was packed great

Was packed great! Shipping was fine per usual. My ONLY complaint is...I didn't get a sticker for this month like I thought I might have like before, so I could add it to the collection from USAGS. Thats my only complaint. Other than that, the model turned out perfect!

2 de outubro de 2026
Classificada 5 em 5 estrelas

Red Shoulder Custom

Fast shipping and well packaged, the order was exactly as described and came in marvelous shape. I was really happy with the model as my first ever gunpla and I'm glad I used y'all to get it!

25 de setembro de 2026

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