Purchased my Birthday present through USAGS and man the shipping was fast! It got to my house within a week of ordering. The packaging was great and they had a kit ive been looking for for awhile in s... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Pro’s: -Always have great deals on models. -Items are always packaged with care. -Shipping is affordable, never outrageous. Con’s Amazon is a garbage delivery company. The shipping box, the m... Ver mais
This was my first order and the customer service was amazing, the shipping was fast, and everything was packaged very well. The price of everything was even better than the same items on Amazon, so th... Ver mais
i purchased a "Megaman X - Iris" Kotobukiya model kit". Website was easy to place order through, item shipped out quickly, and arrived promptly packaged safely with care. i am very satisfied with my p... Ver mais
Informações sobre a empresa
Escrito pela empresa
USAGS is a U.S. based hobby retailer dedicated to Gundam model kits and premium mecha collectibles. We specialize in Gunpla across all grades from Entry Grade and High Grade to Master Grade and Perfect Grade along with a curated selection of tools, paints, accessories, and related model kits. Founded by hobbyists, we focus on fast shipping, accurate inventory, and reliable customer support. Our warehouse is stocked and operated in the United States, allowing us to ship orders quickly and securely. We work directly with official distributors to ensure authentic products and consistent availability. Whether you’re building your first kit or expanding a long-term collection, our goal is to make the hobby accessible, enjoyable, and dependable. We regularly run sales, bundle deals, and community events, and we actively support builders through tutorials, videos, and content on USA Gundam TV. At USAGS, we’re here to help you build better and have fun doing it.
Informações de contacto
Estados Unidos da América
- usagundamstore.com
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 84% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
What a great selection of kits
What a great selection of kits! The delivery service is spot on, and customer support is fast and robust.
I've purchased many kits from this store. Will be a returning customer, certainly.
I absolutely LOVE this store!!!
I absolutely LOVE this store!!!! Great people, great service, very transparent about everything, an a amazing selection of stuff to choose from. I buy 98% of all my models from here and I have a collection of 400+ models kits. Buy from here its great and you won't be disappointed.
Didn't expect it to be this awesome!
Heard about this store from a friend, found a figure that was sold out everywhere else and have been shopping here since.
USA Gundam has absolutely been the best…
USA Gundam has absolutely been the best shop I've ordered from so far. Any questions I've had were answered in a very prompt manner and not just a short dismissive response, but actually answered the question and give more details about them. I cannot recommend them enough.
Fast srevice no problems
Had pre-order 2 items and were set to…
Had pre-order 2 items and were set to be released the same time one had been delayed and the other was is stock. They replayed vary quickly and sent me the 1 item that was in-stock for no extra charge sence the other item was delayed. Had a vary good experience will definitely be ordering more items soon.
Great selection of Gundams
Great selection of Gundams, very informative, and they keep you up to date on new arrivals, out of stock items, and just all around awesome customer service. Great company…never leave we need you lol.
Excellent service
Well gosh darn it
Well gosh darn it, I've grown quite whearay of third party kits. I got this one based solely off looks and body mass alone. Very good kit, everything was smooth and didn't have any issues. Only reason its not a 5 star man is because the plastic quality is a little low.
Nicely wrapped paint bottles so as to…
Nicely wrapped paint bottles so as to not get damaged in transit.
Review
I've been ordering from USA Gundam store on and off for a while now, and they've always been extremely reliable for me. I've had no problems with the delivery service, even after they switched to Amazon shipping. I don't place MASSIVE orders or super expensive purchases, so personally speaking I don't have any issue with the prices either. I've enjoyed the little stickers that come included with the purchases, it's always a nice touch.
Not sure what's going on
Not sure what's going on, but amazon shipping...sucks...I am no longer a prime member because I got tired of paying for a service that I never received with the faster shipping. I have an order right now that is still sitting in Florida that I should have received on Friday last week, Oct 2, and its Oct 5...granted that is only a few days but that is a few days that I should have already received it after I ordered it on September 20th...I love the site, the variety and the in-stocks, the sales, i follow zakurelius on YouTube and Facebook and love his videos, just don't love that you guys are using Amazon shipping 😔 issues love the site and hopefully won't have issues in the future, but for now I am very disappointed.

Resposta da usagundamstore.com
Bought the metal structure Nu gundam
Bought the metal structure Nu gundam, spent over $1300 on the order but couldn’t double box the order or offer it, package came beat up.

Resposta da usagundamstore.com
All items were packed carefully &…
All items were packed carefully & arrived in perfect condition. Shipping was on time & tracking emailed to me promptly. Seamless buying experience.
Responsive and punctual
Responsive, and arrived on time without any damage, or issue.
Was packed great
Was packed great! Shipping was fine per usual. My ONLY complaint is...I didn't get a sticker for this month like I thought I might have like before, so I could add it to the collection from USAGS. Thats my only complaint. Other than that, the model turned out perfect!
Red Shoulder Custom
Fast shipping and well packaged, the order was exactly as described and came in marvelous shape. I was really happy with the model as my first ever gunpla and I'm glad I used y'all to get it!
Great selection of paint
Great selection of Mr. Color
Well packed, fast shipping
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.







