usagundamstore.com Opiniões 

2461
•
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Purchased my Birthday present through USAGS and man the shipping was fast! It got to my house within a week of ordering. The packaging was great and they had a kit ive been looking for for awhile in s... Ver mais

Classificada 5 em 5 estrelas

Pro’s: -Always have great deals on models. -Items are always packaged with care. -Shipping is affordable, never outrageous. Con’s Amazon is a garbage delivery company. The shipping box, the m... Ver mais

Classificada 5 em 5 estrelas

This was my first order and the customer service was amazing, the shipping was fast, and everything was packaged very well. The price of everything was even better than the same items on Amazon, so th... Ver mais

Classificada 5 em 5 estrelas

i purchased a "Megaman X - Iris" Kotobukiya model kit". Website was easy to place order through, item shipped out quickly, and arrived promptly packaged safely with care. i am very satisfied with my p... Ver mais

Informações sobre a empresa

  1. Loja de hobbies
  2. também em
  3. Loja de artigos colecionáveis

Escrito pela empresa

USAGS is a U.S. based hobby retailer dedicated to Gundam model kits and premium mecha collectibles. We specialize in Gunpla across all grades from Entry Grade and High Grade to Master Grade and Perfect Grade along with a curated selection of tools, paints, accessories, and related model kits. Founded by hobbyists, we focus on fast shipping, accurate inventory, and reliable customer support. Our warehouse is stocked and operated in the United States, allowing us to ship orders quickly and securely. We work directly with official distributors to ensure authentic products and consistent availability. Whether you’re building your first kit or expanding a long-term collection, our goal is to make the hobby accessible, enjoyable, and dependable. We regularly run sales, bundle deals, and community events, and we actively support builders through tutorials, videos, and content on USA Gundam TV. At USAGS, we’re here to help you build better and have fun doing it.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
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Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 84% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(2461)

2450 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

this was suppose to be a gift but the…

this was suppose to be a gift but the box came in broken. bummer...

22 de setembro de 2026
logótipo da usagundamstore.com

Resposta da usagundamstore.com

Hi Rachel!

I’m so sorry to hear that your items arrived damaged, especially since they were intended as a gift. I completely understand how disappointing that must be.

If you could send us an email at support@usags.com with a few pictures of the damage, we’d be more than happy to take a look and see what we can do to help.

We’ll do our best to get this sorted out for you!

Classificada 1 em 5 estrelas

The shipping address was written…

The shipping address was written incorrectly on the packaging, resulting in it being sent back instead of being delivered

23 de setembro de 2026
logótipo da usagundamstore.com

Resposta da usagundamstore.com

Hi Ethan!

Thanks so much for reaching out! I completely understand how frustrating it can be when your billing or shipping information isn’t showing up as expected.

Our system is fully automated and uses the billing and shipping information that is entered at checkout. We don’t manually enter or modify any of this information on our end.

I’d recommend taking a quick look at any saved information in your Shopify account or browser to make sure your address is updated and correct there. Sometimes an older saved address can automatically populate during checkout.

I hope that helps! Please don’t hesitate to reach out if you have any other questions. We’re always happy to help!

Classificada 4 em 5 estrelas

I had a slight issue with the guy that…

I had a slight issue with the guy that mans the cash register. I believe the guy that did it before was Josh. I had never seen this guy. He was trying hard but he was really not there (focused). It was not busy 2-3 people in the store, I had to stand and wait for a total of ten minutes combined trying to get checked out, I don't know how many times I had to go re-look at the inventory as I was waiting for him. Finally got to the Register and I see what the deal was. He was so engrossed in building a gunpla while working that he couldn't do both at the same time. I had to re-peat myself multiple times. A female from the back came up and tried to have a work discussion with him about the Saturday build day while all this was happening. He was still trying to check people out, hold the conversation with her and all the while continuing to build his gunpla. Wrong time and place. Need to train on customer service as this is gonna hurt your business. Build Gunpla at home or when customers are not in the store, hold work related conversations behind closed doors not airing everything out to the customers in the showroom. I will still come buck I have had awesome experiences with your store, but you need to fix this.

22 de setembro de 2026
logótipo da usagundamstore.com

Resposta da usagundamstore.com

Hey Fortis!

Thank you so much for reaching out and taking the time to share your experience with us. We’re genuinely sorry that your visit to our storefront left you feeling this way. That’s absolutely not the kind of experience we want anyone to have when shopping with us.

We’ve spoken with the employee involved and addressed the situation with them. Moving forward, we’ll be making sure this is handled differently and that you receive the level of service we strive to provide.

We truly appreciate you bringing this to our attention. We hope you’ll give us another opportunity to provide you with a much better in-store experience!

Classificada 3 em 5 estrelas

I don't recommend Yuki tu model kit…

I don't recommend Yuki tu model kit because her parts are too weak and break too easily but I do say she is very cute but if you want her then you can get Yuki just be careful putting her together

22 de setembro de 2026
logótipo da usagundamstore.com

Resposta da usagundamstore.com

Hi Joey!

Thanks so much for taking the time to share your feedback on the Yuki Tu model kit. We’re sorry to hear that you had a frustrating experience with the kit, especially regarding the breakage.

For product-specific feedback and reviews, we’d recommend leaving your review directly on the product page on our website. This helps other customers who may be considering the kit as well:

Megami Device PUNI MOFU Yuki Tu Model Kit – USA Gundam Store

While we are not the manufacturer of this product and unfortunately don’t have control over the design or manufacturing quality of the kits, we do appreciate you bringing this to our attention. We’ll certainly keep your feedback in mind when it comes to the products we carry and recommend.

Thanks again for taking the time to let us know about your experience!

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