Use The Sun Opiniões 

Hi to follow on from my recent revie, ive realised i needed a Dno certificate so rang use the sun and spoke to Lucy who was very helpful. She said they would sort the Dno out for me which was a life saver as i didnt even know what is was, thank you very much for your help, nothing is to much trouble for Use the sun. cheers

The installers were great careful clean tidy and polite and Keeleigh was very helpful sorting out the certification for my solar system having been previously let down badly by a different company

I had a problem with the firm that put my solar in(went into administration), I got Use the sun ltd to put everything right am so glad I did.From the start to finish they were fantastic nothing was to much trouble very efficient , tidy and very friendly,the technician they sent Lewis breeze was fantastic knew straight away what was wrong and put it right I am so pleased with the work, I think use the sun have a star in Lewis, thank you very much😀.

Huge thanks to Martin and Keeley, outstanding service, Martin excellent engineer, informative, kind, clean and high standards of workmanship. Keeley for regularly checking in with me with such kindness and reassurance.

Excellent service they able to send an engineer a week early who as well as checking on my reported error also volunteered to complete the service which was booked a week later. Also there was a dignified time in sending out the invoice

Firstly, I don't usually write reviews. So it had to be particularly good for me to comment. I had 20 panels fitted and two batteries, supplied and fitted by Use the Sun. All the staff from the quote to the installation were very friendly, presentable and helpful. The standard of workmanship was very high, the installation team were clean, tidy and knowledgeable. I did have some trouble filling in the paperwork to export the surplus energy. Victoria in the office was very helpful and explained the process to me. I would highly recommend Use the Sun. I will use again if I need anything else.

Had a 12 panel system installed last week . Has been working perfectly since installation , the engineers keith Josh and Andy were very knowledgeable and very clean and tidy . The scaffold was erected on time and the customer service has been fantastic from start to finish . I highly recommended this company . 5 star service through out .

Fantastic installation from start to finish. The whole experience was amazing — the team were friendly, professional, and incredibly helpful throughout the process. Everything was handled smoothly, and the quality of work exceeded expectations. Highly recommended!

We had our solar panels and batteries installed by Soly via Use The Sun and we are very happy with the quality of instalation. After Soly filed for bancrupcy we were left without handover documents and Use The Sun were very helpful, stepped in and applied for the DNO on our behalf. We are very happy customers and would recommend this company to anyone thinking about installing solar system.

The staff are very competent and the engineer quick and clean. Only downside is that we have had to re-arrange the servicing a couple of times over the years due to priority work.

I am very happy with them and they do provide a very good service. I have use them for a few years and the booking for an appointment is quite good and responding back. Very friendly team.

Thank you

From start to finish the installation of my solar and air source heat pump has been amazing, from chatting to Eddie to Keeleigh to Adam & Scott doing the solar to James and Martin doing the ASHP, they have been knowledgeable, kind and helpful, always mindful of my little dog and making sure he didn’t escape!

They kept me updated all along as to what they were doing and tidied up after themselves

Would highly recommend this company 5*

Brilliant customer service once again. Very quick response to call-out and, as always, Martin took time to check everything and then to advise and explain changes to the heat pump settings.

Exceptional and helpful, very happy to have found this company.

I requested an annual service for my heat pump and a convenient time was agreed.
The engineer arrived on time and was both knowledgeable and communicative.
Would recommend both the engineer and the company

Great service, really friendly and helpful staff, nothing too much trouble. Easy no fuss installation. All rubbish cleared away afterwards. Very competitive pricing as well, greta communication,Highly recommended

Use the Sun installed my heat pump 7 years ago and was the best decision I made. This family run company is lovely as are all the staff. Yesterday Martin did my annual service once again. The service has usually been done by him or James are are excellent friendly engineers.
My only worry is the high cost for the service but I don’t want to risk problems.

This review is for the servicing of our air source heat pump system:
Use the Sun installed our system nearly fours years ago (December 2021) and we have been very fortunate that we have been allocated James as our engineer for each annual service visit. He is friendly, professional and extremely knowledgeable. We are always confident that he will ensure that our system is running at an optimum level. We could not be happier with the service that James provides.

This is a follow-up review for post sales/servicing.
I've just had my heat pump serviced. First element was booking the service, which was easy and the administrators very flexible. They kept good contact and know what they're doing. They offered to service the unit next day! I guess they had a cancellation, unfortunately I couldn't react that quick. A date was set which accommodated both our schedules.
I'd been in contact with engineer as well. Making the the whole process seamless. This was necessary as my exchange unit outside had a missing condensation kit (I've no idea why), which should have been installed from the beginning. The exchange unit sits on my patio, it produces a lot of condensation (H²O), which froze in winter. Causing an ice skating rink in my back garden.
The engineer turned up on time, and with the condensation kit. He's a likeable chap with years of experience in heating. He fitted the kit and did the service with minimal interaction from me. Always took his shoes off when popping in and out (which must have been uncomfortable up in the loft).
He was all finished after an hour or so, gave me some good advice on connecting the outflow for the condensation and was on his way.
Overall, a painless easy experience carried out by seasoned professionals, what more could you ask for?

Use the Sun installed our heat pump in 2021. The experience was OK (4 star), but I have noticed since that the personnel have changed, and it's become better and fully professional.I would now give the full 5 stars.