Use The Sun Opiniões 

I used this Company in 2017 as probably one of their first Heatpump installs. They didn't instruct me how to Claim RHI Grant so I lost that. Put it down to experience. They fitted a Heatmiser control that you have to be a Genius to use. I have to constantly contact them if I want alter the settings when they should have offered an alternative controller. As it Is more important now than ever with rising Energy costs I asked for a call back on 14/10/24. No contact.
Phoned yesterday 05/02/25 No call back so I can get my heating on.
Phoned and left a message on their Website still no response and now they've gone home and it's -3° outside.
Buyer beware

Professional from the installation to the service would definetly recommend.

I used Use the Sun a few years ago and to fair was very disappointed. Saying that I have used them end of last year and I got to say they were absolutely brilliant. Never have I encountered such a turn around in a company. From reception staff, accounts department and the installers. Nothing now could be improved. JUST FANTASTIC. Thank you all so much.

I spoke with Keeleigh about a problem, she sorted it very quickly with great kindness and first class customer service.
Keeleigh is an absolute credit to Use The Sun.

Very happy to recommend this company. From Dean on sales, advising me on the optimal set up to suit our house and negotiating a fair price for it, to the installation team, who did a really great job on the install and Keeleigh, in the office linking everything together, the company have done a great job for me. 5 stars 🌟🌟🌟🌟🌟

I was inadvertently put in contact with this company when I developed a fault with my existing solar system. Despite geographical barriers (I’m in Bristol, they’re in Essex) they tried to help me to resolve the problem. Keeleigh was extremely helpful and asked good questions to understand the issue and gave sensible advice regarding next steps. We ended up needing a visit from a local business but on the basis of the service I received I would highly recommend Use The Sun.

Use the Sun installed a battery system for us, through the HIES scheme, when our original contractor went out of business. The installation was efficient and an initial issue was fixed promptly. The system works very well. We were very impressed by the excellent customer service.

The staff have always been courteous and helpful.
The job was done without any fuss.
Although the fault proved to be a bit difficult to correct
it was eventually sorted out.

From the staff member taking my call and understanding my problem, to then arranging for an engineer to attend when best suited me. The Engineer kindly got the system up and running for me and explained what went wrong and if it was to happen again how to sort it. All the staff where kind a polite and I could not asked for more

Use the sun was recommended to me by a friend. The staff were so knowledgeable and helped me out of a sticky situation. The guys that came to my house were very friendly, courteous and knowledgeable. They managed to sort out my problem in one visit. In the future I will definitely use them again. Totally recommend them.

How dare you mention my name as a reply to poor reviews.
I have been badly let down by you with a system not fit for purpose which you are fully aware of as you have handed over to your insurance company and MCS are having to sort our system at great expense.
You do not have any right to then mention my name on someone else’s review on Trustpilot. How dare you? I have taken screenshots.

Ellis was very good he obviously knows his stuff and did an excellent tidy job. He was very polite and kept me informed about what he was doing. He asked me about the route he was suggesting taking with the New Cable. to make sure I was happy with it before he proceeded.

First class work.

We have just had a 17 panel solar system fitted with a 10.36Kwh battery system. The whole process has been totally amazing. The office team and fitters have organised everything so well and it only took a day. We are now producing our own electricity and exporting to the grid. We were rather apprehensive about going ahead with this technology but I can totally recommend both the technology and Use The Sun who have been faultless. The wiring of the system has been done sympathetically. I can highly recommend them. We are now going to ahead with the air source heat pump which they will also fit for us. Thank you team

Contracted with UTS for an ASHP, from survey to install the process was smooth. Everyone from the surveyor to the fitters arrived when they said they would, the fitters worked non stop in 25° heat! Lovely neat job, I'm well impressed.

We were very impressed how Use the Sun actively helped to resolve our water heating issue. From the initial call to the helpful admin team to the engineers attending and working hard to resolve the problem we could not have been more delighted with the outcome. Thank you for your support and excellent service.

We are very pleased with our system. HIES put us in contact with Use The Sun after our original installer went bust. Incredibly grateful to Use the Sun for stepping up to the task and also HIES for saving our install. The installers were thorough and professional from initial survey all the way up to installation. They helped to get all of our documents in order so that we could officially export our excess solar production. In summary, a fab install, great staff, great value and I'm more than happy to recommend.

Amazing team of installers.
Made sure I had all the information I needed to get the best from my solar panel system.

Brilliant installation from start to finish!

The engineers are extremely neat and tidy and informative.

Thank you for such a wonderful installation of our new solar pv.

I had Use The Sun to repair and update my solar installation, this required them to remove all the PV panels and examine the wiring to determine where is problem was. The two engineers were pleasant and polite, explaining what they were doing / investigating at each stage.
After identifying and then correcting the fault, they ran several tests to make sure all parts were working correctly, tidying up before they left. A great service all round.

Service and drain kit installed efficiently and with care.
Martin & Harry were very helpful with questions regarding the system.
Very pleased all round.