Disappointed, I was very excited to receive my order. The jewelry looked beautiful online. I wore one of my bracelets one time and it broke within the 1st hour. I am worried that the necklace's... Ver mais
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Leia as opiniões dos outros
So I messaged asking if it would be okay for sensitive skin, kind of expecting a copy paste sales answer. And they actually explained the metal to me properly, like a person. That's when I bought. Not... Ver mais
The jewelry itself is beautiful. But I did have an issue with the nail bracelet but got it fixed. And the only issue that kept a 4 star review is when I bought mine it was buy one get one and I only... Ver mais
I bought one of their “higher end” bracelet stacks, they were so cheap. One tarnished to almost black within two weeks the other three closures were so flimsy they keep opening to the point of me losi... Ver mais
Informações sobre a empresa
Escrito pela empresa
Valerie Mason is a jewelry brand focused on timeless pieces that help you look refined and feel confident, without overpaying.
Informações de contacto
Estados Unidos da América
- +1 (818) 2782 155
- support@valerie-mason.com
- valerie-mason.com
2,8
Aceitável
91 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 69% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Scam Fake company!!
Ordered items on April 8th, have yet to receive items. Tracking number stopped updating and eventually stopped working. Emailed every week for a month and received replies from “Sophia” apologizing and telling me to be patient. I asked for a refund once the tracking number stopped working and was denied because my items were “in transit,” This month Sophia has stopped responding to my emails. Thos company is in China and there is no recourse for them, so they just sit back and receive orders and claim delays in shipping. Do not waste your money! I know it’s cheap compared to the real thing, but losing $50, in the US economy right now stings. Looks like they just found out about Trust pilot and are responding to reviews. But doing nothing to fix the issue behind the scenes!
8 de junho de 2026
Opinião espontânea
Resposta da Valerie Mason
Hi Amarri,
Thank you for sharing your feedback.
We're sincerely sorry to hear about the delay with your order and the frustration this situation has caused. We understand how disappointing it is to experience extended transit times and inconsistent tracking updates, especially after waiting for such a long period.
We also apologize if our communication did not meet your expectations. Providing timely updates and support to our customers is important to us, and we regret that your experience has left you feeling otherwise.
Please contact me directly at inquiries@valerie-mason.com with your order number so I can personally review your case and determine what resolution options may be available. We would appreciate the opportunity to investigate this further and assist you directly.
Thank you for bringing this matter to our attention.
Kind regards,
Alvin
Manager, Valerie Mason
I liked everything in the bracelet set…
I liked everything in the bracelet set except the diamond bracelet was bigger than expected compared to the other ones .. they do reply to any of your concerns which is good
11 de junho de 2026
Opinião espontânea
Resposta da Valerie Mason
Hi Joyce,
Thank you for taking the time to share your feedback.
We're delighted to hear that you enjoyed the bracelet set overall. We also appreciate your comments regarding the sizing of the diamond bracelet and the delivery time. Feedback like yours helps us better understand our customers' expectations and identify areas where we can improve.
We're continuously working to improve our shipping experience and product offerings, and your input is truly valuable to us.
If you have any concerns about the fit or sizing of any of your pieces, please feel free to contact us at inquiries@valerie-mason.com, and we'll be happy to see what assistance we can provide.
Thank you for choosing Valerie Mason.
Kind regards,
Alvin
Manager, Valerie Mason
I love the constant communication from…
I love the constant communication from purchase to delivery. Every thing I ordered (silver and gold bracelet sets) look exactly as pictured. Only problem is that the nail bracelet comes undone so I can’t wear them.
15 de junho de 2026
Opinião espontânea
Resposta da Valerie Mason
Hi Joi,
Thank you so much for your kind review.
We're delighted to hear that you were happy with the communication throughout the process and that your bracelet sets arrived looking exactly as expected. It means a lot to us that you took the time to share your experience.
We're sorry to hear about the issue with the nail bracelet clasp coming undone. That is certainly not the experience we want for our customers.
Please feel free to contact me directly at inquiries@valerie-mason.com with your order details. We'd be happy to review the issue and see what resolution options may be available to help.
Thank you again for your support and for choosing Valerie Mason.
Kind regards,
Alvin
Manager, Valerie Mason
I love my products
I love my products. Shipping takes a little longer but definitely worth it..
10 de junho de 2026
Opinião espontânea
Resposta da Valerie Mason
Hi Illissa,
Thank you for your kind review.
We're delighted to hear that you love your products and that you feel they were worth the wait. Your support means a great deal to us.
We also appreciate your feedback regarding shipping times. We're continuously working to improve our delivery experience and get our pieces to customers as quickly as possible.
Thank you again for choosing Valerie Mason. We truly appreciate your support and hope to serve you again in the future.
Kind regards,
Alvin
Manager, Valerie Mason
Everything was perfect I love it
Everything was perfect I love it
12 de junho de 2026
Opinião espontânea
Resposta da Valerie Mason
Hi Fatoumata,
Thank you so much for your wonderful feedback.
We're delighted to hear that everything was perfect and that you love your purchase. Comments like yours truly make our day and mean a lot to our team.
Thank you for choosing Valerie Mason. We appreciate your support and look forward to serving you again in the future.
Kind regards,
Alvin
Manager, Valerie Mason
Looks great! Clasp of eternity bracelet needs work
I purchased the trio bracelet set. The clasping of the eternity link bracelet IS NOT great. I’ve lost both bracelets (silver and gold) while wearing them only once because of this. So disappointing because I loved the look of all three pieces together. Other than that, my clovers and nail bracelets are nice.
19 de junho de 2026
Opinião espontânea
Resposta da Valerie Mason
Hi Mary,
Thank you for sharing your feedback.
We're delighted to hear that you enjoyed the look of the bracelet set and that you were pleased with the clover and nail bracelets. However, we're very sorry to hear about your experience with the eternity link bracelet clasp.
We understand how disappointing it must have been to lose both bracelets after wearing them only once, especially when they were your favorite pieces to wear together.
Please contact me directly at inquiries@valerie-mason.com with your order details. We'd like the opportunity to review your case and provide an appropriate resolution. Customer feedback is also invaluable in helping us identify areas for product improvement, and we appreciate you bringing this to our attention.
Thank you again for your feedback, and we hope to have the opportunity to assist you further.
Kind regards,
Alvin
Manager, Valerie Mason
Reliable
When a company takes the time out to communicate with its customers about any situation you’re having with your package, it’s top tier….i don’t need to get into details but just know they were very prompt, reliable and respectful about handling a situation. I’m super happy with my order and will definitely order again.
18 de junho de 2026
Opinião espontânea
Resposta da Valerie Mason
Hi Carlene,
Thank you so much for your wonderful review.
We're delighted to hear that you had a positive experience with our team and that you felt supported throughout the process. Providing prompt, reliable, and respectful customer service is something we strive for every day, so your feedback truly means a lot to us.
We're also thrilled to hear that you're happy with your order and that you've chosen to shop with us again in the future.
Thank you for your trust and support. We look forward to serving you again soon.
Kind regards,
Alvin
Manager, Valerie Mason
Good customer service
Good customer service, order took longer than expected in arriving.
10 de junho de 2026
Opinião espontânea
Resposta da Valerie Mason
Hi Shabnam,
Thank you for your review and for sharing your experience.
We're pleased to hear that you were happy with our customer service. At the same time, we apologize that your order took longer than expected to arrive.
We appreciate your patience and understanding, and we're continuously working to improve our shipping and fulfillment processes to provide a better experience for our customers.
Thank you again for choosing Valerie Mason. We truly appreciate your support.
Kind regards,
Alvin
Manager, Valerie Mason
I did not receive my order
I did not receive my order! I was told to contact the delivery service they used! Very stressful purchase
8 de junho de 2026
Opinião espontânea
Resposta da Valerie Mason
Hi Peng,
Thank you for sharing your feedback.
We're sorry to hear about your experience and understand how frustrating it can be when an order does not arrive as expected.
When a shipment is reported as delivered but cannot be located, we may ask customers to contact the local delivery carrier directly, as they often have access to additional delivery details that are not available to us. However, we understand that this process can be stressful and apologize for any inconvenience it may have caused.
Please contact me directly at inquiries@valerie-mason.com with your order details if this matter remains unresolved. I would be happy to personally review your case and see what assistance or resolution options may be available.
Kind regards,
Alvin
Manager, Valerie Mason
The silver color looks great
The silver color looks great. I've worn them in the shower a few times and so far, no tarnish. The gold color is a mix of bright yellow gold that makes it look fake and a realistic gold. Depends on the piece l wear. Can not Weimar the gold pieces with real gold. Does take a while to receive bit I did receive both orders and I was able to track my order.
19 de junho de 2026
Opinião espontânea
Resposta da Valerie Mason
Hi Rochelle,
Thank you for taking the time to share your experience.
We're pleased to hear that you were happy with the silver pieces and that they have maintained their appearance through regular wear. We're also glad that both of your orders arrived successfully and that you were able to track them throughout the delivery process.
We appreciate your honest feedback regarding the gold-tone pieces, as well as the shipping time. Customer feedback helps us better understand expectations and continue improving our products and services.
Thank you again for your support and for sharing your thoughts with us. We truly value your feedback and hope to serve you again in the future.
Kind regards,
Alvin
Manager, Valerie Mason
Resposta da Valerie Mason
Hi Lulu,
Thank you for sharing your feedback.
We're sorry to hear that the product did not meet your expectations. We understand how disappointing it can be when an item does not match what you were hoping for.
Customer satisfaction is very important to us, and we take feedback like yours seriously as we continue working to improve our products and overall customer experience.
If there is a specific concern with the item you received, please feel free to contact me directly at inquiries@valerie-mason.com with your order details. We'd be happy to review your case and see what assistance may be available.
Kind regards,
Alvin
Manager, Valerie Mason
Never got my order
18 de junho de 2026
Opinião espontânea
Resposta da Valerie Mason
Hi Angela,
Thank you for letting us know about this.
I'm sorry to hear that you have not received your order. I understand how frustrating that can be, and we'd like the opportunity to look into this for you.
Please email me at inquiries@valerie-mason.com with your order number and the email address used for the purchase. Once I have those details, I'll personally review the shipment status and work with you toward a resolution.
I look forward to assisting you.
Kind regards,
Alvin
Manager, Valerie Mason
Two of the four bracelets look good
Two of the four bracelets look good. The nail bracelet keeps falling off, and my crystal bracelet is so big it fits my ankle not my wrist.
18 de junho de 2026
Opinião espontânea
Resposta da Valerie Mason
Hi Crystal,
Thank you for letting us know about this, and I’m sorry to hear that part of your order isn’t fitting or staying secure as expected.
I understand how frustrating it is when items don’t meet expectations, especially when two pieces are fine but others aren’t working properly for you. We want to make sure you’re happy with your experience.
To help you as quickly as possible, please email us at inquiries@valerie-mason.com with your order details and a brief description of the issues. Once we have that, I’ll personally review your case and make sure we find the right solution for you.
Kind regards,
Alvin
Manager, Valerie Mason
Good product…
My jewelry arrived a few days later than expected. The company emailed me to let me know this was happening they apologized and offered a discount on my next purchase. The bracelets i purchased are very nice. I have worn them while doing dishes, in yhe shower and so far they have held up beautifully. I will most like purchase few more pieces.
9 de junho de 2026
Opinião espontânea
Resposta da Valerie Mason
Hi Terry,
Thank you so much for your kind feedback. We really appreciate it.
I’m glad to hear your jewelry arrived and that you’re enjoying the pieces. It’s great to know they’ve been holding up well in everyday use, that’s exactly what we aim for.
We truly appreciate your support and look forward to helping you again in the future.
Kind regards,
Alvin
Valerie Mason
Resposta da Valerie Mason
Hi Marlene,
Thank you so much for your feedback, we really appreciate it.
We are glad to hear you are happy with the product quality. Your support means a lot to us and we look forward to serving you again in the future.
Kind regards,
Alvin
Manager, Valerie Mason
Colors...silver vs. gold
Yes, it took a very long time to receive my order however, the company always responded to my email inquiries about the order.
The only issue I have is with the color of the "gold" items. The color is too deep of a gold which in my opinion, makes the items look fake. This is so noticeable especially when worn with real gold items.
The "silver" items I do like.
1 de junho de 2026
Opinião espontânea
Resposta da Valerie Mason
Hi Diface,
Thank you so much for your feedback, we really appreciate it.
We are sorry to hear that the gold tone did not meet your expectations and that it appears too deep when worn alongside real gold pieces. We understand how important consistency in color and appearance is, especially when styling jewelry together.
We are glad to hear you are happy with the silver items. Thank you, we will take your feedback into account.
Kind regards,
Alvin
Manager, Valerie Mason
Terrible quality all the pieces are…
Terrible quality all the pieces are different colors.
4 de junho de 2026
Opinião espontânea
Resposta da Valerie Mason
Hi Nicole,
Thank you for taking the time to share your feedback.
I'm very sorry to hear that the pieces you received appear to be different colors. That's certainly not the experience we want for our customers, and I understand how disappointing that must be.
We'd like the opportunity to review this for you and make things right. Please email us at inquiries@valerie-mason.com with your order number and, if possible, a photo showing the color differences between the pieces.
Once we receive the details, I'll personally look into the matter and work with you toward a resolution.
Thank you for bringing this to our attention.
I received the jewelry and It wasn't at all what I expected. Customer service does not exist.
I received the jewelry and It wasn't as described in the pictures. The clasp is broken on a piece of the jewelry. I sent MULTIPLE emails on how to return and get a refund 4 to be exact. I'm still waiting on a response.
11 de junho de 2026
Opinião espontânea
Resposta da Valerie Mason
Hi Medelene,
Thank you for sharing your feedback, and I sincerely apologize for your experience.
I'm very sorry to hear that the jewelry did not meet your expectations and that one of the pieces arrived with a broken clasp. I also understand your frustration regarding the lack of response to your emails. That is not the level of service we strive to provide.
I'd like the opportunity to personally review your case and make sure it is addressed properly. Please email us at inquiries@valerie-mason.com with your order number and any photos of the damaged item, and I will ensure your concerns are reviewed as a priority.
We value your feedback and appreciate the chance to make this right.
Alvin
Manager, Valerie Mason
Website said that the pieces will not…
Website said that the pieces will not tarnish with everyday wear but they do.
1 de junho de 2026
Opinião espontânea
Resposta da Valerie Mason
Hi Christine,
Thank you for sharing your feedback, and I’m sorry to hear about your experience with the jewelry tarnishing.
We understand how disappointing this is, especially as the pieces are advertised for everyday wear. This is not the standard we aim to deliver, and we take your concern seriously.
We’d like the opportunity to look into this for you and make it right. Please email us at inquiries@valerie-mason.com with your order details and, if possible, a photo of the item, so we can review this properly and assist you further.
Thank you again for bringing this to our attention.
Alvin
Manager, Valerie Mason
I wish I could give less than 1 star
I wish I could give less than 1 star. I purchased jewelry from VM 4/16. There is no current tracking info available for my order. I have sent multiple emails to the company demanding my money back and they tell me to be “patient” it will show up. Do not purchase from this sham company.
16 de abril de 2026
Opinião espontânea
Resposta da Valerie Mason
Hi Arlene,
Thank you for your feedback, and I’m really sorry to hear about your experience.
I understand how frustrating it must be not having clear tracking updates and not receiving the assistance you expected, especially after reaching out multiple times. That is not the level of service we aim to provide.
I would like to personally look into your order and help resolve this for you. Please email us at inquiries@valerie-mason.com with your order details so I can review the tracking information and check what went wrong with the delivery update.
Once I have the details, I will make this a priority and ensure we find a proper resolution for you as quickly as possible.
Kind regards,
Alvin
Manager, Valerie Mason
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