Disappointed, I was very excited to receive my order. The jewelry looked beautiful online. I wore one of my bracelets one time and it broke within the 1st hour. I am worried that the necklace's... Ver mais
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Leia as opiniões dos outros
So I messaged asking if it would be okay for sensitive skin, kind of expecting a copy paste sales answer. And they actually explained the metal to me properly, like a person. That's when I bought. Not... Ver mais
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The clover bracelet clasps broke on the first wear for both silver and gold, also the gold diamond bracelet clasp is non functional so is not wearable and the gold bangle bracelet is so malfunctional... Ver mais
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The jewelry itself is beautiful. But I did have an issue with the nail bracelet but got it fixed. And the only issue that kept a 4 star review is when I bought mine it was buy one get one and I only... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Valerie Mason is a jewelry brand focused on timeless pieces that help you look refined and feel confident, without overpaying.
Informações de contacto
Estados Unidos da América
- +1 (818) 2782 155
- support@valerie-mason.com
- valerie-mason.com
2,8
Aceitável
96 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 65% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Colors...silver vs. gold
Yes, it took a very long time to receive my order however, the company always responded to my email inquiries about the order.
The only issue I have is with the color of the "gold" items. The color is too deep of a gold which in my opinion, makes the items look fake. This is so noticeable especially when worn with real gold items.
The "silver" items I do like.
1 de junho de 2026
Opinião espontânea
Resposta da Valerie Mason
Hi Diface,
Thank you so much for your feedback, we really appreciate it.
We are sorry to hear that the gold tone did not meet your expectations and that it appears too deep when worn alongside real gold pieces. We understand how important consistency in color and appearance is, especially when styling jewelry together.
We are glad to hear you are happy with the silver items. Thank you, we will take your feedback into account.
Kind regards,
Alvin
Manager, Valerie Mason
Terrible quality all the pieces are…
Terrible quality all the pieces are different colors.
4 de junho de 2026
Opinião espontânea
Resposta da Valerie Mason
Hi Nicole,
Thank you for taking the time to share your feedback.
I'm very sorry to hear that the pieces you received appear to be different colors. That's certainly not the experience we want for our customers, and I understand how disappointing that must be.
We'd like the opportunity to review this for you and make things right. Please email us at inquiries@valerie-mason.com with your order number and, if possible, a photo showing the color differences between the pieces.
Once we receive the details, I'll personally look into the matter and work with you toward a resolution.
Thank you for bringing this to our attention.
I received the jewelry and It wasn't at all what I expected. Customer service does not exist.
I received the jewelry and It wasn't as described in the pictures. The clasp is broken on a piece of the jewelry. I sent MULTIPLE emails on how to return and get a refund 4 to be exact. I'm still waiting on a response.
11 de junho de 2026
Opinião espontânea
Resposta da Valerie Mason
Hi Medelene,
Thank you for sharing your feedback, and I sincerely apologize for your experience.
I'm very sorry to hear that the jewelry did not meet your expectations and that one of the pieces arrived with a broken clasp. I also understand your frustration regarding the lack of response to your emails. That is not the level of service we strive to provide.
I'd like the opportunity to personally review your case and make sure it is addressed properly. Please email us at inquiries@valerie-mason.com with your order number and any photos of the damaged item, and I will ensure your concerns are reviewed as a priority.
We value your feedback and appreciate the chance to make this right.
Alvin
Manager, Valerie Mason
Website said that the pieces will not…
Website said that the pieces will not tarnish with everyday wear but they do.
1 de junho de 2026
Opinião espontânea
Resposta da Valerie Mason
Hi Christine,
Thank you for sharing your feedback, and I’m sorry to hear about your experience with the jewelry tarnishing.
We understand how disappointing this is, especially as the pieces are advertised for everyday wear. This is not the standard we aim to deliver, and we take your concern seriously.
We’d like the opportunity to look into this for you and make it right. Please email us at inquiries@valerie-mason.com with your order details and, if possible, a photo of the item, so we can review this properly and assist you further.
Thank you again for bringing this to our attention.
Alvin
Manager, Valerie Mason
I wish I could give less than 1 star
I wish I could give less than 1 star. I purchased jewelry from VM 4/16. There is no current tracking info available for my order. I have sent multiple emails to the company demanding my money back and they tell me to be “patient” it will show up. Do not purchase from this sham company.
16 de abril de 2026
Opinião espontânea
Resposta da Valerie Mason
Hi Arlene,
Thank you for your feedback, and I’m really sorry to hear about your experience.
I understand how frustrating it must be not having clear tracking updates and not receiving the assistance you expected, especially after reaching out multiple times. That is not the level of service we aim to provide.
I would like to personally look into your order and help resolve this for you. Please email us at inquiries@valerie-mason.com with your order details so I can review the tracking information and check what went wrong with the delivery update.
Once I have the details, I will make this a priority and ensure we find a proper resolution for you as quickly as possible.
Kind regards,
Alvin
Manager, Valerie Mason
If I could give a negative star I…
If I could give a negative star I would. They only get a one star because that’s the lowest available. I placed an order in April, it is now June and I have not received my order. The tracking worked for a moment and it’s no longer active. I have reached out to the company on several occasions asking for a refund and they REFUSED to give me one. They stated that they reshipped it order out. I expressed how I DID NOT want the them anymore. It was no longer warranty. The event I was needing it for has come and long gone now. They are still giving me the run around. DO NOT ORDER FROM
THEM. YOU WILL NEVER RECEIVE YOUR ORDER NOR YOUR MONEY.
10 de junho de 2026
Opinião espontânea
Resposta da Valerie Mason
Hi Cecec, thank you for taking the time to share your feedback.
I’m truly sorry to hear about your experience with your order not arriving as expected and the frustration this has caused. This is certainly not the experience we want for any of our customers.
I understand how disappointing it must be, especially given the delay and the missed timing for your intended use. We take these concerns seriously and would like the opportunity to look into this properly and resolve it for you.
Please email us directly at inquiries@valerie-mason.com with your order details, so we can review your case and assist you further as quickly as possible.
Kind regards,
Alvin
Manager, Valerie Mason
Cheap quality bracelet was a very…
Cheap quality bracelet was a very yellow cheap gold asked for a refund they said they could do 10% refund and keep the item which I will not wear bc it’s so yellow gold or I could pay for the items to be shipped back to them international
6 de junho de 2026
Opinião espontânea
Resposta da Valerie Mason
Hi Viviana, thank you for taking the time to share your feedback.
I’m really sorry to hear that the bracelet did not meet your expectations and that you were disappointed with the color and overall quality. That is certainly not the experience we want for our customers, and I understand your frustration.
We always aim to provide fair resolution options, and I’m sorry that the proposed solutions did not feel satisfactory in your case. Your concerns have been noted, and we take this seriously as we continuously work to improve both our products and customer experience.
Please feel free to contact us directly at inquiries@valerie-mason.com with your order details so we can review your case further and assist you as best as possible.
Kind regards,
Alvin
Manager, Valerie Mason
Resposta da Valerie Mason
Hi Rachel, thank you for taking the time to share your feedback.
I’m sorry to hear that the item did not meet your expectations and that you experienced issues with the piece changing color. That is certainly not the quality experience we want for our customers, and I understand your frustration.
We take concerns like this seriously, and we’d like the opportunity to look into your order and help resolve this for you properly.
Please email us at inquiries@valerie-mason.com with your order details, and we’ll review your case and assist you further as quickly as possible.
Kind regards,
Alvin
Manager, Valerie Mason
Got my order on time
Got my order and everything was beautiful. Will order from them again.
9 de maio de 2026
Opinião espontânea
Resposta da Valerie Mason
Hi Thomas,
Thank you so much for your kind review!
We're delighted to hear that your order arrived on time and that you were happy with your purchase. Knowing that you found everything beautiful truly means a lot to us.
We appreciate your support and look forward to serving you again in the future.
Kind regards,
Alvin
Manager, Valerie Mason
I have never received my order
I have never received my order. I have tried contacting the company several times without any response.
10 de junho de 2026
Opinião espontânea
Resposta da Valerie Mason
Hi Lupe, thank you for taking the time to share your feedback.
I’m very sorry to hear that you have not received your order and that you feel your attempts to contact us have gone unanswered. I understand how frustrating and disappointing that must be.
We take situations like this seriously and would like the opportunity to investigate what happened with your shipment and provide a resolution. Please email us directly at inquiries@valerie-mason.com with your order number and the email address used for your purchase, and I will personally review your case.
We appreciate your patience and the chance to make this right.
Kind regards,
Alvin
Manager, Valerie Mason
Order from April not arrived, refusing refund
I placed an order in April that still has not arrived and it is now June. I have emailed the company multiple times asking for tracking information and they keep telling me that my package is en route but they cannot provide me with a tracking number. According to their system now my package was delivered (it was not) and yet they still cannot provide me with a tracking number. How can they possibly know if it was delivered if they don't have tracking information? I have emailed multiple times asking either for a refund or for tracking information and they keep telling me they "have contacted the right department and will get back to me" but nothing comes with it and they refuse to give me a refund. Do not under any circumstance buy from this company.
9 de junho de 2026
Opinião espontânea
Resposta da Valerie Mason
Hi A A, thank you for sharing your feedback.
I’m sincerely sorry to hear about your experience and understand your frustration regarding the delay, the lack of tracking information, and the communication you received. This is not the level of service we aim to provide.
We take concerns like these seriously and would like the opportunity to review your case thoroughly. Sometimes there can be discrepancies between carrier updates and the information available to our support team, but we understand that this does not make the situation any less frustrating from your perspective.
Please contact me directly at inquiries@valerie-mason.com with your order details, and I will personally investigate the status of your shipment and work toward an appropriate resolution.
We appreciate your patience and the opportunity to assist further.
Kind regards,
Alvin
Manager, Valerie Mason
Cheap quality and broken bracelet
Cheap quality and broken bracelet, Items don’t look like the picture.
8 de junho de 2026
Opinião espontânea
Resposta da Valerie Mason
Hi Nancy,
Thank you for taking the time to share your feedback.
I'm very sorry to hear that the bracelet arrived broken and that the items did not meet your expectations. We understand how disappointing this must be, especially when the product received differs from what you anticipated.
We would appreciate the opportunity to look into this and make things right. Please email us at inquiries@valerie-mason.com with your order details, and I will personally review your case and work toward a suitable resolution.
We value every customer experience and hope to have the chance to assist you further.
Alvin, Manager
Valerie Mason
Cheap and arrived tangled
Jewelry took several weeks to arrive and was tangled. After hours of trying to get the pieces untangled I contacted customer service. Their response was, ‘sorry, we understand that’s frustrating’. They did absolutely nothing to assist. Further, the chains are cheap and look nothing like the pictures.
6 de junho de 2026
Opinião espontânea
Resposta da Valerie Mason
Hi, thank you for flagging this, and I'm sorry on two counts: your order arrived tangled and not looking like what you ordered, and then our team left you to sort it out with a "sorry, that's frustrating" and no actual help. That is not good enough, and it's on us.
Weeks late and tangled is not how a piece should reach you. Every VM piece is also covered for life, so I'd like to send you a fresh piece properly packaged and checked, at no cost to you.
Email me directly at inquiries@valerie-mason.com with order details and I'll get the replacement moving within 2 days and see it through personally this time.
Alvin, Manager, Valerie Mason
Terrible quality and terrible customer…
Update 2: I was able to reach out to the company and heard back. They offered a 50% discount without sending product back. I accepted that. The quality is still not what is shown on the advertising, but I’m happy with the 50% refund.
UPDATE: I emailed the address that was provided below and it was returned undeliverable. SCAM!
Terrible quality and terrible customer service. The website says easy returns, but when I tried to return the jewelry because it was not the quality I expected, they told me it was going to be $30-$50 in shipping to return.
31 de maio de 2026
Opinião espontânea
Resposta da Valerie Mason
Hi Lacey, you're right to be frustrated, and I'm sorry.
That bounce is on us, not a sign of anything worse. We recently moved our support inbox over and clearly dropped the ball, which is exactly why your email came back. That is not okay and I want to make it right today.
You should never be out of pocket to return something you weren't happy with, and I'll cover the return in full. Please reach me directly at the working address below and I'll sort your refund or replacement straight away.
inquiries@valerie-mason.com (tested, this one reaches me).
Alvin, Customer Care, Valerie Mason
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