A straightforward transaction, delivered as detailed - shame Royal Mail "couldn't get access" (I have lived here for 30 years and was here all day - no barriers)
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Excellent products and very competative prices - these were quality TRV valves, weighty & solid, not at all like the cheap looking ones you can get elsewhere for almost the same price!! Well packed &... Ver mais
Prompt Service with excellent courier. However slightly disappointed with the quality of this particular radiator in that the chromed wall bracket was significantly bent. This must of left the fac... Ver mais
A empresa respondeu
Purchased 16-3-23. Good service & quality I spent over an hour searching for this particular radiator before I located yours. It isn’t being installed until next month, however, I have unpacked i... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
We sell a large range of Radiator Valves. Priding ourselves on our choice, quality and customer service.
Informações de contacto
Unit 3 Parc Caer Seion, LL32 8FA, Conwy, Reino Unido
- 01492 593336
- info@valvekings.com
- valvekings.com
4,4
Excelente
284 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Extremely late delivery
Website claimed that the item was in stock, this is the reason I ordered the item.
Order placed on the 02/01/22 with a 3-5 day delivery. I called Valve kings on the 11/01/22 when my order had not arrived, as they did not contact me to confirm late delivery.
I was told the item would be delivered by 25/01/22. I queried this as stock availability suggested otherwise. An inconsistent message was given by the colleague who took the call.
It is the 26/01/22 and the item has not been delivered. I have not received a follow up call either. This is why I have given a bad 1 star rating
26 de janeiro de 2022
Resposta da Valve Kings
Hi Dayle,
We are sorry that you have experienced a subpar experience, this is not our usual service and we always inspire to improve.
Regarding your situation. We originally shipped your order on the 4th of January for delivery on the 5th, however the couriers managed to lose your parcel. The couriers had not advised us that they had lost the parcel but when you contacted us, we actioned it as quickly as possible. We were not able to offer an immediate replacement due to this being a branded product zero UK stock availability. We advised that stock would be available again on the week starting the 24th with expected delivery at some point that week. We were not able to give an exact delivery date due the current issue in the shipping ports.
The item has come back into stock this morning and your order was collected this afternoon by the courier and will be with you tomorrow. We have emailed your tracking information directly to you.
Once again, many apologies.
Kind regards,
Valve Kings
Very efficient from ordering to…
Very efficient from ordering to delivery in 3 days.
17 de janeiro de 2022
Failed to acknowledge the cancellation…
Failed to acknowledge the cancellation placed a few miuntes after palcing order, which was in erro and dispatched the good, despit being on holida and being unconractable.
3 de janeiro de 2022
Resposta da Valve Kings
Hi Harris,
I have looked into your order and can see you placed the order on the 27th of December. We shipped your order on the 29th as this was the only working day we were open during the festive period. You notified us that the you would like to cancel your order on the 30th a few hours after the item had been delivered. We did email you on the 4th of January our first day back advising that you can return your item for a refund. We received no prior or further contact from yourself.
If you would still like to return the item feel free to get in touch with us via email or over the phone on 01745 341685.
Kind regards,
Valve Kings
Item exactly as required- very helpful…
Item exactly as required- very helpful guys - couple of questions answered quickly and efficiently.
1 de dezembro de 2021
Excellent speedy service and helpful…
Excellent speedy service and helpful folk at the end of the phone. What more could you want?
21 de novembro de 2021
Slight problem quickly fixed
Slight damage when arrived, but sorted out v.quickly. Recommend.
5 de novembro de 2021
Great Service
4 de novembro de 2021
Good pricing
Good pricing, very quick delivery, excellent communication, would use again.
2 de novembro de 2021
Good service and next day delivery
2 de novembro de 2021
Valve Kings Radiator
First time using Valve Kings they were very good to deal with. They kept me informed on the status of the item I ordered. I have not fitted the radiator yet, but the quality looks very good.
19 de outubro de 2021
The response time was very good
The response time was very good - the correct part was received - overall a very positive experience and would use Valve Kings again if the need arose.
20 de setembro de 2021
Good value and quick delivery
Good value and quick delivery. Pleased with quality.
17 de setembro de 2021
Good and Efficient.
11 de setembro de 2021
Excellent service and product
Lots of choice on website, valve dispatched quickly and efficiently and was just what we needed.
10 de setembro de 2021
Second order and still excellent…
Second order and still excellent service thanks
10 de setembro de 2021
Very happy with our product
20 de agosto de 2021
Ordered a value in bronze
Ordered a value in bronze
But was sent in silver
Cost me £8.95 to send back and get their mistake rectified
But was only refunded £5.00
Called and the gentleman i spoke to was very rude.
29 de julho de 2021
Opinião espontânea
Resposta da Valve Kings
Our customer was advised of the return procedure via email for the pair of valves ordered which clearly stated that the refund would be in full, plus a maximum of £5.00 for the return shipping. This would more than cover the postage cost of the order. This was accepted and the items posted by the customer on a specialist, premium service which they decided to use. We referred the customer to the original email which had originally been sent prior to postage to explain the refund but we will not tolerate unnecessary aggression towards our members of staff.
Competitive pricing and excellent…
Competitive pricing and excellent presales information on the product i needed.
25 de julho de 2021
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