Vanzone Opiniões 

Signed a contract with Vanzone. Paid £1000 deposit in June 2021 for November delivery of a Nissan NV300 including full ply-line.
During this time I found out Nissan are changing the shape making a face lift model called the Primastar. So I contacted Vanzone who advised me Nissan was doing so but going to honour their price and I would be getting the new shape.
Great news...
Various staff have since called saying my new van is still due for November delivery.
Great...
November came but no van. Totally understandable with COVID delaying production.
Was then advised by Vanzone it would be Febuary 2022, But it changed again to end of March or begining of April.
April came had a call from Vanzone saying my van had been built, it was in France waiting to be shipped/registered then delivered in May.
May came I got a call from a very rude manager who told me my van will be ready in June and would be £4500 more do you want it or not? We need to know by the end of the day! I rang back an hour later and their excuse was Nissan had gone back on their word and wanted another £4500. They also said the ply-lining was not included now and wanted another £200.
Thats £4700+vat more!!

After waiting 10 months and lied to I asked for my deposit back.

Please READ the NEGATIVE reviews....avoid this company that do not even deserve 1*

No doubt they will follow this up with more lies!!!!

After placing a order for a new VW Crafter 20 month’s ago which should have been delivered January 2021 after calling to find out when in January it will be delivered I was told that VW had closed all orders so I went for a MAN van with a 6 month delivery so this now would September 2021, again had to call to find out delivery date to be told my order had been delayed again even after promises I would have it then, 6 month’s wait for it to be delivered now in February 2022 to be told after I called again that the order had been cancelled!!
The order value had been about 25K but now the same can would be at least 40k I can see why my order had been cancelled.
So a very unhappy customer

I bought 2 vans from Vanzone and was very satisfied with the company, their open communication, service and honesty. I’m surprised to note a few less than positive comments, however one has to appreciate that these are unprecedented conditions we are witnessing in a number of sectors not just the motor trade therefore a degree of patience and understanding is called for on the side of the purchaser. The financial discount that was given far outweighs any minor delays that may have been forced upon Vanzone through no fault of their own. Yes, I was disappointed to receive one of my vans a couple of months behind schedule and missed out on the new 22 plate by one day, but all in all I was kept up to date with any delays, which helped me arrange the sales of our existing vehicles to coincide with delivery minimising any inconvenience to me. The vans upon arrival were as you would expect them to be and the delivery driver was polite and phoned beforehand to confirm arrival time. I would certainly recommend Vanzone to others and I will consider using them again when we are due to renew.

Excellent and friendly company always willing to help you. Can’t recommend them enough Very professional 5*

Vanzone will reply to this review with nothing but lies, but all the bad reviews can not be wrong.

PLEASE believe the other reviews.

If there was an option to leave zero stars then I would.

Totally unprofessional company this is what happened :

- Order placed for a vehicle and deposit paid in September 2021.
- Phone call in February mentioning that the price MAY go up if not delivered by end March 2022. No change to the order confirmation / contract was received
- Expected delivery date was March 2022
- I received an invoice from Vanzone on 21st April
- The invoice was paid in full and confirmed as received...

Then came the call informing me of a £2250+VAT increase along with a statement saying that Vanzone need to retain the V5 log book for 9 months !!!

THEY WOULD NOT DELIVER THE VAN even though it was paid for in full

Total disrespect and bullying behaviour on the phone and via email (copies retained as proof)

My only option was to pay extra money, go legal, or have a refund - I took the refund just to get out of the situation

They will now sell my vehicle at a higher price than I paid for it in September

DO NOT USE THIS COMPANY.....thanks Daniel

DO NOT TAKE A CHANCE ON THIS COMPANY DESPITE THE OFFER OF CHEAP VANS..!!!
We ordered 2 vans in September, one arrived prior to march and we had to pay an additional £740 + vat despite the price in September being agreed.
Daniel informed us that the van "had to be registered prior to 1st march" however 3 hours later another member of the team told us the van could be registered later meaning a 22 plate was possible and Daniel was not in his right to tell us that.
The second van we ordered has been a complete shambles and we will not be getting that now, which we have recorded under another review.
One last thing to mention is that we were informed that I shouldn't have had the V5 log book sent to me, meaning I would not have owned the van outright for a duration of 9 months... Something to consider if you get tempted.
PLEASE STAY AWAY, YOU HAVE BEEN WARNED..!!!

Do not give this company your time. Absolutely awful service. I had to do the chasing constantly, before paying I was given a time frame of 2 weeks, 6 weeks later I was still chasing for an actual date. No clarity was provided throughout, the last call I had with this company, the lady on the phone told me she 'would let me know when she knew anything'' as you can imagine, this did not fill me with any confidence having waited a month longer than anticipated already, I simply explained I need some direction so I can sort an alternative vehicle for the meantime and can I speak with a manager who may know more. The lady said a manager will return my call, I didn't receive any contact back but within an hour and without permission they had sent my payment back.
frustratingly I am 6 weeks on and no further sourcing a van, just wasted time.
Brad & Emily Y

Really happy with the service I received.
Great contact throughout. Highly recommend.

Ordered a Fiat Fiorino van for my son from Vanzone late Jannuary for delivery after March 1st. Everyone I've dealt with from Steve in sales to Cath in Customer Service and in particular Marie in Customer Service have been helpful, honest, polite and appear to be genuinely concerned at offering an outstanding level of service. The van was delayed by a few weeks but my son was thrilled when the van arrived at his home yesterday even with half a tankful of diesel, and a helpful driver. I would have no hesitation in recommending them and incidentally we were given an 'outstanding price'. It was a pleasure dealing with everyone. I have bought many new cars over the years and rate the experience with Vanzone as outstanding.

ordered a ford transit custom in November for April delivery "22 plate" got called in jan to say good new your vans coming early in feb ask if it could be held tole march for the new plate tole would have to take it in feb so agreed called them a few time to check how it was going to get just wait to hear from suppliers called end of feb to get told your order is now back to April so called at the start of April to get told its cancelled wish I had spent the extra and just gone to ford and ordered it

Ordered October, put back 4 times then a call last month to say my van was mow allocated to me for delivery in April, phoned in April and they said manager will contact me and told me my ranger was cancelled because of Ford,I have contacted Ford and although things have changed for broker discounts that they were honouring existing orders, I complained to manager and all he done was send me a copy of my signature with the words to say that they have the right to cancel an order at any stage, so we can't but they can, even had the cheek to ask if I want to order another one ,someone probably about to be delivered mine for more money, worst company ever dealt with order at your peril.

Excellent company to deal with. I know there are supply problems and some people have had problems because of this but they had the van I bought waiting for me. The whole experience was easy. Communications were efficient, polite and accurate. N.

I have now had 3 vans cancelled by Vanzone. On the last van I was told it had been received and would be delivered at the beginning of March I’ve now been told it’s not available anymore and my deposit will be refunded. As they obviously were supplied and I wasn’t even though I signed a contract and paid the deposit. The service I have received has been nothing short of very poor.

Was having a nightmare before xmas trying to get a new van locally, Vanzone had sent me email that week & after sorting out costings, had new van delivered to my work within 6 weeks.

Vanzone made things easy, price was decent happy with my 2 vans.

To me, the real gauge of a company is how they act when under pressure, I was dealing with Jamie and he kept me up to date with what was going on. The whole world was having a meltdown so it was unfair to blame these guys for the global van shortage. I found them great to deal with and will definitely use them again.
Cheers gents

Steve has gone above and beyond with my recent purchase from Vanzone, he listens to the customer and advises you on the best option going forward. Communication is excellent from him and the team, they have advised me that my van will be due sometime this month. I have no hesitation in recommending them and will continue to purchase from you in the future. Regards Dave

I was a little put off by some negative reviews at first but I am so happy we went with vanzone.
They kept me updated and our van came on time.
Now all we have to do is convert it into a camper.
Looking forward to our adventures!
Thanks vanzone.