Anne bana her konuda cevap verdi . Amsterdam da bir alışveriş yaptık. Tüm Herşey okeylendi. Ama limana geldiğimizde gümrük satıcının bizi sisteme kayıt etmediğini bildirdi. Ne yazık ki tax free alamad... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Had een probleem met mijn account (double record issue). Klantenservice team was snel met hun reactie op Whatsapp en t probleem werd gelijk opgepakt en opgelost. Dank!
Vatfree.com is the best Tax-free shopping VAT-refund service! System/procedure: superior to the competitors; highest refund (guaranteed), can be used at almost all stores, easy, fast, efficient... Ver mais
A empresa respondeu
VERY DIFFICULT APP TO SET UP, AND STILL DOESN'T WORK PROPERLY, AND THEY REPLIED TO MY COMPLAIN AFTER 11 MONTHS, AND THEY ARE REALLY VERY EXPENSIVE, PLEASE BECAREFUL . . . REPLY: AS I SAID, I'VE TRIED... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja duty free
- Auditoria financeira
- Serviços de informação
- Serviços financeiros não bancários
- Empresa de software
- Centro de informação turística
Escrito pela empresa
VATfree.com simplifies tax-free shopping for international travelers in the EU, helping tourists, diplomats, military personnel, expats, and international students reclaim VAT on their purchases. Our streamlined process ensures that VAT paid at the point of purchase can be recovered after exporting the goods. With an intuitive mobile app and website, we guide travelers every step of the way, making VAT refunds hassle-free and accessible, with minimal paperwork. At the same time, we help retailers maximize the benefits of tax-free shopping to enhance customer satisfaction and boost sales. Whether you’re exploring the EU or running a retail business, VATfree.com is here to make tax-free shopping easy, efficient, and rewarding!
Informações de contacto
Beurs van Berlage, Damrak 373, 1012 ZJ, Amsterdam, Holanda
- vatfree.com
- support@vatfree.com
- vatfree.com
4,3
Excelente
108 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
goede en snelle afhandeling
27 de agosto de 2025
Customer service was quick and…
Customer service was quick and professional. Their website and showing progress is trouble free! Excellent experience. 10/10
15 de junho de 2026
Opinião espontânea
using application is very convenient
27 de junho de 2026
I'd like to recognize Katja for the…
I'd like to recognize Katja for the outstanding help she gave me with updating my passport number. She went well beyond what I expected — she assisted me even outside of normal working hours to make sure the change was processed quickly and correctly. Her responsiveness, professionalism, and genuine willingness to help turned a stressful situation into a smooth one.
17 de junho de 2026
Opinião espontânea
Snelle klantenservice
Had een probleem met mijn account (double record issue). Klantenservice team was snel met hun reactie op Whatsapp en t probleem werd gelijk opgepakt en opgelost. Dank!
16 de junho de 2026
Opinião espontânea
Comfortable!
I couldn't fix the issue myself because the passport number image was loaded incorrectly, but when I contacted customer service, they fixed it the next day. Also, I accidentally pressed Enter after partially entering the refund account number, which needed correction, but customer service reset the system the next day. Their quick response made them trustworthy. The only drawback is that the app is still immature. It's unacceptable that you can press Enter when you haven't entered the correct number of digits for credit card or account numbers. Alternatively, there should be a confirmation screen after input before you can press Enter, otherwise many people will make the same mistake and customer service will become overwhelmed.
27 de maio de 2026
Resposta da Vatfree.com
Hi Rie,
Thank you very much for your detailed feedback and kind words. We’re glad our support team was able to assist you quickly and resolve the issues smoothly.
We also truly appreciate your comments about the app experience. Feedback like this helps us identify where improvements are needed. We’ve shared this internally with our team.
Thanks again for your trust and for taking the time to share your experience!
Kind regards,
Team Vatfree.com
Resposta da Vatfree.com
Thank you very much for taking the time to leave a review. We truly appreciate your support and are happy to hear you had a positive experience with our team and service!
It was easy to use
27 de maio de 2026
Resposta da Vatfree.com
Thank you for your review, Monica! We truly appreciate your support and are pleased to hear you had a positive experience with our service. We look forward to assisting you again in the future with any VAT refund claims during your travels.
App gaf wat problemen, maar de support heeft me geweldig geholpen
Ik was eerst niet zo enthousiast over de app. Ik had namelijk nog een oud, verlopen paspoort in de app staan en kreeg foutmeldingen. Dit ontdekte ik pas een dag voor vertrek uit Nederland. De support van Vatfree.com heeft me enorm goed en vriendelijk geholpen. Echt super!
3 de junho de 2026
Opinião espontânea
Resposta da Vatfree.com
Beste Eric,
Bedankt voor het vertrouwen én voor uw geduld tijdens het proces. Fijn dat ons team u alsnog goed heeft kunnen helpen. We nemen uw feedback ook mee om de app verder te verbeteren. Hopelijk mogen we u bij een volgende reis weer helpen met uw btw-teruggave!
Vriendelijke groet,
Team Vatfree.com
her şey çok kolay
26 de abril de 2026
Resposta da Vatfree.com
Hi Mustafa, thank you for your great review! We’re very happy to hear that everything was easy for you, that's exactly what we aim for.
If you ever need any assistance, our team is always here to help.
Kind regards,
Team Vatfree.com
It is really hard to get assistance in…
It is really hard to get assistance in any time
26 de abril de 2026
Resposta da Vatfree.com
Dear Meltem,
We’re sorry to hear that you experienced difficulty reaching our support team.
We’ve looked into your case and can see that your claim has already been processed and paid by the store. We informed you about this via email on April 26. You can now request your payout directly in your Vatfree account.
At the moment, we couldn’t find any previous contact based on the available information. We would really like to understand what went wrong and assist you further.
Could you please reach out to us at support@vatfree.com or via WhatsApp at +31 624933955, so we can help you as quickly as possible?
Kind regards,
Team Vatfree.com
I had an issue with my tax refund after…
I had an issue with my tax refund after returning from the Netherlands and reached out via WhatsApp with low expectations, but the customer representative exceeded them completely. They took full ownership, carefully reviewed my case, and managed to process my refund using my flight details—something I didn’t think would be possible. I don’t know their name, but this level of effort and problem-solving is rare and truly outstanding.Thank you!
17 de abril de 2026
Opinião espontânea
Resposta da Vatfree.com
Hi Pelin, thank you so much for sharing your experience!
We’re really glad to hear that our team was able to support you and find a solution for your refund. Your kind words mean a lot to us and are truly motivating to hear 😊
We look forward to assist you again with your future VAT claims!
Kind regards,
Team Vatfree.com
Super supportive and great customer…
Super supportive and great customer satisfaction, thank you Katja !
24 de abril de 2026
Opinião espontânea
Resposta da Vatfree.com
Hi Gizem, thank you so much for your kind words! We’re really happy to hear you had a great experience. 😊
Mrs Anne from support team was very…
Mrs Anne from support team was very helpful and nice and solved my problem
16 de abril de 2026
Opinião espontânea
Resposta da Vatfree.com
Hi Alper, thank you so much for your kind feedback! We’re really happy to hear that our support team was able to help you and resolve your issue. 😊
We look forward to assist you again in the future!
Customer service reacts so quick
Customer service reacts so quick. All the process was easy.
27 de março de 2026
Resposta da Vatfree.com
Thank you for your kind words, Baran! We’re glad to hear everything went smoothly and that our team could assist you quickly throughout the process. 😊
hızlı geri ödeme
çok hızlı ve pratik oldu.uygulmayı indirip tarattık,gümrük fişi gördükten 2 gün sonra ödeme kredi kartına yattı.
27 de março de 2026
Thank you for the quick processing of…
Thank you for the quick processing of the payment. Although the currency was €, the payment was credited to my card in $.
27 de março de 2026
Fast and straight to the point refund.
25 de fevereiro de 2026
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