VELUX Great Britain & Ireland Opiniões 

Pete and Ian came today to fix a faulty motor in our electric skylights and have done this quickly, cleanly and without fuss. Great service. Thanks so much.

Really excellent service. Brilliant advice on specifications and cost from very well informed advisor.

Went to Velux as we wanted one stop shop from order to installation. Sales team initially very help and efficient but we did have to wait a week or so for details, but after that everything went very well
Our installed Joe was a credit to his company - informed through out what was going to happen and when, polite and efficient, a complete professional. Thank you.

WE HAD AN APPROVED INSTALLER REPLACE FIVE WINDOWS THAT HAD BEEN IN FOR OVER 30 YEARS AND ONE WAS STUCK THE INSTALLER WHILST EXCELLENT COULDNT RESOLVE THE ISSUE, THE VELUX WINDOW SERVICE ENGINEER WAS CALLED TO SITE AND IN NO TIME DIAGNOSED THE PROBLEM AND SORTED IT STEVE THE PROBLEM SOLVER WAS SOOOO GOOD AND A REAL EXPERT. WELL DONE STEVE AND VELUX

I telephoned about a stress fracture in our skylight and was given a service appointment without any fuss. Steve arrived within the pre arranged time frame. He lay coverings on the floor and worked quickly and diligently to replace the unit. Very satisfied with Steve’s work and the overall service from Velux.

They arranged a suitable appointment for me, initially by phone then confirmed by e mail. The technician, Dan, called me first thing on the agreed date, and arrived on time. He was friendly and completed the job quickly and efficiently. He also gave me some good advice on the technique of opening the window.
Excellent customer service all round

Velux have always been a trustworthy company. Excellent customer service. 👏 IAN is very professional and knowledgeable goes the extra mile. Respectful in everway.

The brand new electric roof blind is puckered and makes a noise when being operated. Having now contacted Velux twice about this issue, their approach is much more about avoiding the fact that the blind is clearly faulty, rather than replacing the item or, as a minimum, sending an engineer out to address the clear issues. Customer servce does not seem to be high on their priorities. Very disappointing from a company I would previously have viewed positively.

You speak to a person!!
Very helpful and knowledgeable staff.

It is rare these days to get a good customer service experience let alone a great one. Have experienced so many companies who find every reason not to offer what they promise in their glossy warranty.

Had 5 Velux windows installed nearly 10 years ago; and each time I have contacted them, mainly for minor queries they have been extremely responsive. On the last occasion I noticed staining and corrosion on some components, wasn't expecting it to be covered by warranty but contacted mainly to see if parts were available. Within a day or so I had a call from CS to advise this was a fault (even stated it had been seen before - something most companies rarely admit to), and to arrange a engineer to visit to fix - impressive. On the day of the visit I received a call advising the engineer was unwell and to re-schedule, how many companies would just leave you hanging and let you chase them. Irene in CS even took the time to call back after rescheduling as she had seen an earlier appointment become available.

The engineer Ian who visited offered a top tier of service and professionalism; and should also mention Ross who I had previously spoken with on support calls.

A top company, who looks to stand behind their products, even ones bought years ago.

5 Star service from Steve today. He let me know what time he would be arriving, did the job cleanly and efficiently. Thanks very much

Bought a velux window online and when the roof fitter came and we removed the velux from packaging it was damaged. As the roof was getting completed that day we installed the velux. Called Velux and they sent the part that needed replacing and booked an appointment for Velux engineer to repair. Engineer Steve called the day before and gave me an approx time he would arrive. Upon arrival Steve was very professional ensured the area was protected. Removed glass and damaged part. Resealed glass and replaced damaged trim. Ensured all
packaging and damaged parts were taken away. All in no time at all . Excellent service from Steve..

Just had Velux windows installed in Belfast by Brian McCormick Joinery. The windows are excellent and the installer did a great job. If you want solar roof windows that you can open with a remote control then look no further than Velux. Very pleased with them and will be even happier when I can manage to get the app working that will allow me to open and close them from the app on my phone.

I was having difficulty in getting an electric blind to work after installing it myself. I called technical support who arranged a technician to attend. Steve the technician came with a replacement blind but was able to identify the issue straight away. He proceeded to reinstall the blind correctly, got it working and even paired the remote control. I was impressed with his expertise. Excellent service overall.

I've used Velux successfully several times before but this time has been awful. I ordered three blinds in Mid August with an estimated delivery date at the beginning of September. This was then delayed - fair enough. I've since been given several different delivery dates which I've rearranged work to be in for and the products haven't been delivered. The latest one was on Monday when 1 of 3 blinds was delivered. The 2nd was delivered yesterday but there is no sign of the third. No one can tell me where it is or when I can expect it and I cannot speak to DX as they will only speak to the account holder. This has wasted hours of my time and is unbelievably frustrating as no one seems to know what anyone else is doing - I've been told I shouldn't have had emails etc and essentially to phone back every day which is ridiculous! Very disappointed this time round

I had Velux windows and blinds installed by a loft conversion company. Five years later one of the blinds developed a fault. I phone Velux and they almost immediately sent out a replacement blind which with the help of a YouTube video was quick and easy to install. Excellent customer service.

I had an issue with fixing a motorised skylight that seemed unpaired and stuck, so I called Velux technical support and spoke to Shaun K (I hope I have his name correct).
Shaun was able to diagnose the issue, and talked me through the process to resolve it over a video call, and successfully got the window a) working and b) paired with the remote control unit. His support was amazing. Thank you!

Mikey was so helpful about ordering the spare parts we needed, 10/10 service

Called about an issue with new windows not staying open on a low pitch roof. Gravity and all that. Enquired if there was anything available to keep the windows from closing. Yes, actually three options to try! Tensioner springs sent as a first option to try no trouble at all. Yet to be received and fitted. Customer service is excellent at Velux, everyone we have spoken to is friendly, helpful and knowledgeable. A pleasure to deal with.

We had two 30 year old VELUX windows in our bedroom which needed replacing as the frames were rotting. I came across the VELUX replacement service on their website. The advisors I spoke to were very helpful explaining the different options. I did not feel under any pressure to go ahead with a purchase. We decided to replace the old VELUX with UVPC windows (better glazing than previously) and external solar operated blinds. The process of ordering and installing the windows was straightforward. VELUX used one of their registered installers to carry out the work. The work was carried out with a minimum of disruption and no mess. Very pleased with the windows, and the external blinds have already made a difference to the temperature regulation in the room as well as shutting out all light when we need it. Highly recommended. Decided to take up the interest free option too - all very easy to organise. Great service all round.