Went to Velux as we wanted one stop shop from order to installation. Sales team initially very help and efficient but we did have to wait a week or so for details, but after that everything went ver... Ver mais
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Michela and Peter turned up on time and conducted their work in a neat and professional manner. They communicated clearly about what needed doing. They worked carefully in the room with no bumps on fu... Ver mais
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Really good service from start to finish from Velux Had help with finding the product number of my velux window and then buying an electric blind. Was recommended the installation service and com... Ver mais
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Was a pleasure to deal with velux, although the waiting time was longer than we would have hoped we do understand why. Communication was good, albeit not the easiest to get through to someone on the... Ver mais
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Informações sobre a empresa
Escrito pela empresa
VELUX is a leading global manufacturer of roof windows and solutions designed to enhance healthy living under the roof. Since 1941, we have been synonymous with quality and innovation, committed to improving living spaces through increased daylight, fresh air, and sustainable solutions. VELUX GBI (Great Britain & Ireland) is the market organisation responsible for commercial, operational and customer service activities across the UK and Ireland, operating as part of the VELUX Group.
Informações de contacto
Woodside Way, Glenrothes , Reino Unido
- 01592 778225
- customer.support@velux.co.uk
- velux.uk
4,6
Excelente
381 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Great after sales support team .
I was given tremendous technical support after struggling to fit a top hung window, superb service from Lois .
10 de setembro de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Karl
We really appreciate you taking the time to leave us a 5-star review.
We're delighted to hear that you received tremendous technical support when fitting your top-hung window. Providing expert guidance when our customers need it most is very important to us, and we're especially pleased to hear that Lois was able to assist you so effectively.
We'll be sure to share your kind feedback with Lois and the wider team.
Best regards
VELUX GBI Customer Service Team
Not recommendZero technical support for a dead product out of the boxed
Not recommended. I recently purchased a brand new VELUX solar blind. After completing the physical installation, the unit had no power at all. Assuming the battery just needed charging, I left it on a south-facing window for over 48 hours. When I tried to configure and operate it again, it was still failed to move.
I emailed VELUX support for assistance, but they simply instructed me to call their phone line. After waiting on hold for a long time, the support agent merely told me to press the RESET button once, without even explaining how to perform the reset procedure properly. Since I had already read the manual, I did the reset as instructed, but nothing changed. Without offering any further diagnostic steps or technical advice, the agent immediately brushed me off and told me to return it to the seller.
A complete waste of time. Shocking product reliability and utterly useless customer service for a brand charging premium prices.
10 de setembro de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Fly BE
Thank you for taking the time to share your experience.
We're very sorry to hear about the issues you encountered with your new VELUX solar blind and the support you received. We understand how frustrating it must have been to complete the installation, follow the troubleshooting steps, and still be left without a working product.
This is not the experience we want for our customers. We would appreciate the opportunity to investigate this further and understand what happened. Please send an email to operations.support@velux.co.uk with your contact details, the blind order information, and any reference numbers from your previous interactions with our support team. Please also add ticket 17180832 to the subject line.
Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in VELUX.
Best regards
VELUX GBI Customer Service Team
Excellent customer service
Excellent customer service both on the phone and subsequently by email to solve an installation issue with a blind. In my experience their products are excellent and they made every effort to assist us and solve our proglem. It demonstrated to us that they care about their brand and their customers.
8 de setembro de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Janet
We're delighted to hear that you received excellent customer service both over the phone and by email, and that we were able to help resolve the installation issue with your blind. It's great to know that our efforts to support you and find a solution made a positive difference.
We have shared your feedback with the team, who will be pleased to hear that their commitment to both our products and our customers was recognised. Thank you for choosing VELUX, and we appreciate your kind words and support.
Best regards
VELUX GBI Customer Service Team
From ordering window to installation…
From ordering window to installation went very smooth. Everything went to plan and the installers were first class. They were pleasant to talk to and took great caution when it came to respecting our house when working.
3 de setembro de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Karen
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that everything went smoothly from ordering through to installation and that the process went exactly to plan.
It's especially great to know that our installers made such a positive impression. We take pride in treating every home with care and respect, so your kind comments will mean a lot to the team.
Thank you for choosing us, and we hope you enjoy your new window for many years to come.
Best regards
VELUX GBI Customer Service Team
Sophie in customer service was…
Sophie in customer service was fantastic helping me with my return and giving me some great information on blinds! Wonderful to speak to someone(not a robot) and get great service!
7 de setembro de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Richard
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Sophie was able to assist with your return and provide helpful information about blinds.
We know how important it is to speak with someone who can offer clear guidance and support, so it's fantastic to hear that Sophie delivered the level of service we strive for.
I'll be sure to pass your kind comments on to Sophie and the team. Thank you again for choosing VELUX.
Best regards
VELUX GBI Customer Service Team
A truly excellent service.
A truly excellent service. Dean asked the right questions and gave me quotes promptly for either replacing old velux skylights or adding to existing windows to make them solar powered. He gave good advice in layman's terms so I could understand it. He also gave me advice about blinds.
9 de setembro de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Elspeth,
Thank you for your kind words and for taking the time to share your experience with us. We’re thrilled to hear that Dean was able to assist you effectively by asking the right questions and providing clear advice tailored to your needs. It’s great to know that his explanations in layman’s terms and guidance on blinds were helpful to you.
Best regards
VELUX GBI Customer Service Team
Easy returns
The phone was answered promptly, very helpful advice and support for return of my anti heat blinds and ordering replacement. I ordered the wrong ones. I was worried that the return would have been complicated but a very smooth process. I am very impressed and grateful to Velux customer services.
8 de setembro de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Cantillon,
Thank you for your kind words and for taking the time to share your experience with us! We’re delighted to hear that you found our customer service prompt and helpful, and that the return and replacement process went smoothly for you.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re here to help!
Best regards
VELUX GBI Customer Service Team
Velux replacement services were…
Velux replacement services were exceptional. The new Velux windows are fantastic and the service, delivery and fitting were top class. Thank you to Team Velux and to Neil and his installation Team. We highly recommend Velux replacement windows.
8 de setembro de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Jo
It's wonderful to know that the service, delivery, and installation all met your expectations. We'll be sure to pass your kind comments on to Neil and the installation team, who will be thrilled to receive your feedback.
Thank you for choosing VELUX and for your recommendation. We wish you many years of enjoyment from your new roof windows.
Best regards
VELUX GBI Customer Service Team
Excellent Service from a professional technician.
The Velux technical representative (Ian) was outstanding in his patient fault-finding and diagnosis of a problem with a Velux electric blackout blind.
Moreover, the Velux back-office procedures whereby the Technician could show in real time the areas of the window/blind he was referring to, together with excellent use of a video conference call made the process of diagnosis and rectification very easy for a non-technically mind customer!
The technician was also mindful to ensure my personal safety when accessing the Velux roof lights for diagnosis.
Finally he was kind enough to take the time to email details of how to perform similar procedures myself, should that be required, together with the precise details needed to order a replacement blind.
Excellent service!
7 de setembro de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Gav
Thank you for taking the time to share such detailed feedback.
We're delighted to hear that Ian was able to provide outstanding support in diagnosing the issue with your electric blackout blind. It's great to know that the combination of expert technical guidance, video calling technology, and clear follow-up instructions made the process straightforward and accessible.
We're also pleased that Ian's attention to safety and his thorough explanation of the replacement process helped give you confidence moving forward.
Thank you for choosing VELUX and for awarding us 5 stars. We'll be sure to pass your kind comments on to Ian and the wider team.
Best regards
VELUX GBI Customer Service Team
Absolutely fantastic
Absolutely fantastic. We had installed 2 units 3 years ago. The building site has remained untouched since then.
Ian talked us through the commissioning process via videos, still photos and mobile audio - all used at different stages.
Thank you so much.
7 de setembro de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Mary,
Thank you for your fantastic feedback! We’re delighted to hear about your positive experience with our products and the support you received from Ian during the commissioning process. It’s wonderful to know that even after three years, your VELUX units continue to meet your expectations.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards
VELUX GBI Customer Service Team
Professional, Friendly Service and High‑Quality Installation
We recently had two VELUX windows replaced in our attic and were extremely impressed with the whole experience. The VELUX customer service team were friendly, helpful, and made the process very easy from start to finish.
The installation was carried out by Andrew and his son from Living Solutions, who did an outstanding job. They arrived exactly on time, worked efficiently and neatly, and left everything spotless afterwards. The replacement itself was done with great care — there was no damage at all to the wallpaper around the windows, and the finish is exceptionally tidy.
A high‑quality, stress‑free service that we would happily recommend.
26 de agosto de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Tatiana,
Thank you for sharing your wonderful feedback about your recent experience with VELUX! We are delighted to hear that you were impressed with the entire process, from our customer service team to the installation carried out by Andrew and his son from Living Solutions.
Your kind words and recommendation mean a lot to us, and we will be sure to pass on your compliments to Andrew and his team. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Thank you once again for choosing VELUX and for taking the time to share your experience!
Best regards
VELUX GBI Customer Service Team
Excellent service from Carolyn in Technical Services
Excellent service from Carolyn in technical and installer services. She spent 1hr 37 minutes on the phone with me, trying to pair a new Velux Touch remote with my elderly mother’s existing windows and blind. This was not straightforward as the old remote was malfunctioning. Carolyn never lost her patience and worked hard to find a remedy so that we achieved a successful solution in the end. She deserves a medal!
4 de setembro de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Mandy
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear about the exceptional service you received from Carolyn. Pairing a new VELUX Touch remote with an existing setup can sometimes be challenging, particularly when older equipment is not functioning correctly, so it's wonderful to know that Carolyn's patience, determination and technical expertise helped achieve a successful outcome.
We truly appreciate your recognition of the time and care Carolyn dedicated to finding a solution. We'll be sure to share your kind words with Carolyn and the wider Technical Services team, who will be thrilled to receive such positive feedback.
Thank you again for choosing VELUX and for sharing your experience.
Best regards
VELUX GBI Customer Service Team
GREAT experience
Velux provided clear & concise quotation and advice for replacement of 3no. Windows. The staff were helpful and a pleasure to deal with. There was a query re the ‘close’ location of 2 off the windows but Velux sent contractor to check this and all was good to proceed.
The contractor, Brian McCormick Joinery, arrived on time, carried out the work, cleaned up, leaving the room spotless. Brian & his team were great, respectful and focused on getting the job done. What a relief!! My faith in contractors restored!! I would not hesitate to recommend them.
I love my new windows!
Thank you Velux team, especially Robert.
1 de setembro de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear CMA
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that you had a great experience from the initial quotation and product advice through to the installation of your new roof windows.
It's fantastic to know that Robert was able to provide clear guidance and support throughout the process, and that any concerns regarding the window positioning were resolved quickly to give you complete confidence moving forward.
We're also pleased to hear your positive feedback about Brian McCormick Joinery. Delivering a professional, respectful service and leaving your home clean and tidy is incredibly important to us, and we're thrilled that Brian and the team exceeded your expectations.
Thank you again for your recommendation and kind words. We hope you enjoy your new windows for many years to come.
Best regards
VELUX GBI Customer Service Team
I have recently purchased x5 solar…
I have recently purchased x5 solar black out blinds. They are amazingly easy to fit and look incredibly professional. You have to look up to even notice they are there. The remote control is already paired up too. It couldn’t be any easier.
I call Caroline in customer services for a bit information and she was so easy to talk with and really helpful. So good to be able to talk to a nice human. Thank you Developements team what a product and thank you Caroline on the front line. Kindest regards. Stephen Kear.
3 de setembro de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Stephen
Thank you for your fantastic 5-star review and for taking the time to share your experience.
We're delighted to hear that your blackout blinds were easy to install, look great, and that the remote controls helped make the process even simpler. It's wonderful to know that you're pleased with both the product and the overall experience.
We're also especially grateful for your kind words about Caroline. Providing friendly, helpful support is something we take great pride in, and we will be sure to pass your compliments on to both Caroline and the wider team.
Thank you again for choosing us, and we hope you continue to enjoy your new blinds for many years to come.
Best regards
VELUX GBI Customer Service Team
Velux responded well in response to our request…
Velux responded well in response to our request for an approved installer of a velux window. They took all the relevant information and I sent photographs for clarity
Their first installer was too busy so they sent details of Stephen Green in Ashton and Makerfield. Stephen did a great job for us even though we could not continue with the project. He opened a stuck old velux window and discovered a problem with the geometry of the light tunnel. However he suggested a number of workrounds and spent considerable time reporting this back to velux
Impressed with the service provided by both and should events arise again would not hesitate to use them again. Thankyou both
1 de setembro de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Chris
Thank you for your fantastic review.
We're delighted to hear that our team was able to assist you in finding an approved installer and that Stephen provided such helpful support. It's great to know he was able to identify the issue with the light tunnel and take the time to suggest alternative solutions, even though the project couldn't proceed as planned.
Your kind words about both Stephen and the VELUX team are greatly appreciated, and we'll be sure to pass your feedback on to everyone involved.
Thank you for choosing VELUX, and we look forward to assisting you again should the need arise in the future.
Best regards
VELUX GBI Customer Service Team
Excellent service from start to finish
I rarely take the time to leave feedback, but on this occasion I feel the 5 stars are very much deserved.
I recently had two VELUX windows and blinds installed in my son’s attic bedroom, and the whole process, from the initial enquiry through to completion, was straightforward and stress-free.
The team took the time to understand what I was looking for and provided really helpful advice on the most suitable products for the room. Their knowledge and guidance made choosing the right windows and blinds much easier.
The installation team were a real standout. They were exceptionally polite, friendly and professional throughout. They were also incredibly clean and tidy, taking great care to leave everything exactly as they had found it. Above all, they were just genuinely lovely people to have working in the house.
The finished installation looks fantastic, and I couldn't be happier with the result.
A thoroughly professional company with a great team. Highly recommended, 5 stars without hesitation!
2 de setembro de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Richard
Thank you for taking the time to leave such a wonderful review, Richard.
We're delighted to hear that your experience was smooth and stress-free from your initial enquiry through to installation. It's fantastic to know that our team were able to help you choose the right VELUX windows and blinds for your son's attic bedroom, and that the installation team made such a positive impression with their professionalism, care, and attention to detail.
We truly appreciate your kind words and recommendation. I'll be sure to share your feedback with everyone involved, who will be thrilled to hear how happy you are with the finished result.
Thank you for choosing VELUX, and we wish you and your family many years of enjoyment from your new windows and blinds.
Best regards
VELUX GBI Customer Service Team
everyone i spoke to were lovely, well informed and on their game
everyone i spoke to were lovely, clear, patient and asked really informed questions, also notably careful i didnt spend more than needed - I'm under a flightpath so wanted triple glazed sound deadening glass - which is a little more money, they checked on 2 separate calls that was correct. Installation was swifter than I expected and done to a flawless standard. The velux direct price was fair and the fitting cheaper than I expected. You can get cheaper roof windows, but none as well engineered. Velux last. This was a like for like replacement of a 33 year vintage Velux, opened every day for last 8 years. Quality shows. Velux has perfected both their product and the people all the way through the process. Would totally recommend them. Will use the direct service again for sure
15 de agosto de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Andy
Thank you for your fantastic 5-star review.
We're delighted to hear that our team provided clear, knowledgeable advice and helped you choose the right solution for your home. It's especially rewarding to know that the recommendation for triple-glazed sound reduction glazing has met your needs and that both the installation and product quality exceeded your expectations.
Thank you for your kind comments about our people and products. We're proud that your previous VELUX window provided 33 years of service, and we hope your new roof window serves you just as well for many years to come.
We truly appreciate your recommendation and look forward to assisting you again in the future.
Best regards
VELUX GBI Customer Service Team
Prompt, clear resolution
Prompt, clear response that provided the information needed to answer my query and solve my issue. Excellent customer service.
1 de setembro de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Jan
Thank you for taking time to leave your 5-star review.
We're delighted to hear that you received a prompt and clear response that helped resolve your query. Providing excellent customer service and making sure our customers have the information they need is always our goal.
We appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to the team.
Best regards
VELUX GBI Customer Service Team
Excellent Customer Services
I contacted Velux to see if they could change the colour of the blinds that I had ordered from beige to white. My call was answered straight away and I spoke to Caroline in Customer Services. She was very pleasant to speak to and said that this was perfectly okay. She made the amendment straight away, confirming this by emailing back to me a revised copy of the order. This is how all Companies' Customer Services should be.
1 de setembro de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Palisander,
Thank you for sharing your positive experience with us! We are delighted to hear that Caroline from our Customer Services team was able to assist you promptly and efficiently with your request to change the color of your blinds.
At VELUX, we are committed to providing the best possible service to our customers, and feedback like yours reassures us that we are meeting our goals. It’s wonderful to know that we could make the process seamless for you.
Best regards
VELUX GBI Customer Service Team
Fantastic customer service from…
Fantastic customer service from Leigh.She sorted a problem out with the clearest of instructions including a video call.She also sorted out a new blind with minimum fuss and with the patience of a saint.Thank you Leigh@
24 de agosto de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Carmel,
Thank you for your kind words and for taking the time to share your experience with us. It’s wonderful to know that Leigh was able to help you with your blind and ensure everything was handled smoothly.
Your feedback means a lot to us, and we’ll make sure to pass along your appreciation to Leigh. It’s always our goal to provide the best possible service, and your review reaffirms the hard work our team puts in every day.
Best regards
VELUX GBI Customer Service Team
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