Went to Velux as we wanted one stop shop from order to installation. Sales team initially very help and efficient but we did have to wait a week or so for details, but after that everything went ver... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Michela and Peter turned up on time and conducted their work in a neat and professional manner. They communicated clearly about what needed doing. They worked carefully in the room with no bumps on fu... Ver mais
A empresa respondeu
Really good service from start to finish from Velux Had help with finding the product number of my velux window and then buying an electric blind. Was recommended the installation service and com... Ver mais
A empresa respondeu
Was a pleasure to deal with velux, although the waiting time was longer than we would have hoped we do understand why. Communication was good, albeit not the easiest to get through to someone on the... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
VELUX is a leading global manufacturer of roof windows and solutions designed to enhance healthy living under the roof. Since 1941, we have been synonymous with quality and innovation, committed to improving living spaces through increased daylight, fresh air, and sustainable solutions. VELUX GBI (Great Britain & Ireland) is the market organisation responsible for commercial, operational and customer service activities across the UK and Ireland, operating as part of the VELUX Group.
Informações de contacto
Woodside Way, Glenrothes , Reino Unido
- 01592 778225
- customer.support@velux.co.uk
- velux.uk
4,6
Excelente
378 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Mikey was so helpful about ordering the…
Mikey was so helpful about ordering the spare parts we needed, 10/10 service
29 de setembro de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Lee,
Thank you for your kind words and for taking the time to share your experience with us! We’re delighted to hear that Mikey was able to assist you effectively with ordering the spare parts you needed. Providing excellent service is always our goal, and it’s wonderful to know we met your expectations.
Best regards
VELUX GBI Customer Service Team
Excellent customer service
Called about an issue with new windows not staying open on a low pitch roof. Gravity and all that. Enquired if there was anything available to keep the windows from closing. Yes, actually three options to try! Tensioner springs sent as a first option to try no trouble at all. Yet to be received and fitted. Customer service is excellent at Velux, everyone we have spoken to is friendly, helpful and knowledgeable. A pleasure to deal with.
22 de setembro de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Catielou,
Thank you for your kind words about our customer service team. We truly appreciate your feedback and are delighted to hear that you’ve had a positive experience with us.
Regarding your inquiry about keeping the windows from closing on a low-pitch roof, the tensioner springs we sent should help address this challenge once they are received and installed. If you encounter any difficulties during the installation or if the issue persists, please don’t hesitate to reach out to us with further details. We are here to assist you and ensure your satisfaction with our products.
Best regards,
VELUX GBI Customer Service Team
Fantastic Service and great replacement windows
We had two 30 year old VELUX windows in our bedroom which needed replacing as the frames were rotting. I came across the VELUX replacement service on their website. The advisors I spoke to were very helpful explaining the different options. I did not feel under any pressure to go ahead with a purchase. We decided to replace the old VELUX with UVPC windows (better glazing than previously) and external solar operated blinds. The process of ordering and installing the windows was straightforward. VELUX used one of their registered installers to carry out the work. The work was carried out with a minimum of disruption and no mess. Very pleased with the windows, and the external blinds have already made a difference to the temperature regulation in the room as well as shutting out all light when we need it. Highly recommended. Decided to take up the interest free option too - all very easy to organise. Great service all round.
17 de setembro de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Claire
Thank you for such a fantastic review! ⭐ We’re delighted to hear that everything went smoothly, from choosing your replacement VELUX windows and blinds through to installation. It’s especially lovely to hear that the external blinds are already making a difference. Thank you for your recommendation and for choosing VELUX!
Best regards
VELUX GBI Customer Service Team
Velux have supply issues
My initial dealings with Velux were good. But - Velux now have supply issues and are chickening out of telling customers directly by getting the installers to pass on the bad news about fitting delays. It’s annoying;
a) Velux are sitting on a lot of my money
b) I had to chase the velux installation team as they didn’t respond to my email querying the delay (and they still couldn’t be bothered to reply directly to me)
c) I live in a house very exposed to the prevailing wind and weather. The longer this drags on, the more likely we will have difficulties finding a suitable weather window.
25 de setembro de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Mick,
Thank you for your feedback. I'm very sorry for the delay and understand how disappointing and frustrating this must be.
I can see that some of the products required for your installation have been delayed, which has unfortunately impacted the fitting date. The team has provided an update to your installer, who will contact you directly and VELUX has also tried to contact you, leaving a voicemail.
We genuinely appreciate your patience and understanding while we work to get everything in place, and we're sorry for the inconvenience this delay has caused.
Please accept our sincere apologies, and thank you for bearing with us.
Best regards
VELUX GBI Customer Service Team
High quality products and service has…
High quality products and service has been impeccable over the many years we've been Velux customers. Highly recommended.
25 de setembro de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Daniel,
Thank you for your fantastic feedback.
We're pleased to hear that you've had such a positive experience with our products and service throughout your time as a VELUX customer.
Your continued trust and recommendation are greatly appreciated. Thank you for choosing VELUX.
Best regards
VELUX GBI Customer Service Team
Exceptional Service
After I was let down by an installer (no fault of Velux) who left my job unfinished, the customer support team organised the completion of the job and this was completed by a very pleasant service employee very efficiently.
22 de setembro de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Gerry
Thank you for your fantastic feedback and for taking the time to share your experience.
We're sorry to hear you were let down by your original installer, but we're delighted that our Customer Support Team was able to help get everything resolved. It's great to know that the work was completed efficiently and that our service technician provided such a positive experience.
Thank you again for your kind comments and for choosing VELUX.
Best regards
VELUX GBI Customer Service Team
Replacement of skylight window.
Great customer service, really pleased with the product provided and the installer, Doug, did a very professional job. Extremely pleased with this purchase.
16 de setembro de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear AJS
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that you're so pleased with your new skylight window and the service you received.
It's great to know that Doug's professionalism and workmanship helped make the experience a positive one. We will be sure to pass your kind comments on to him.
Thank you for choosing VELUX. We hope you enjoy your new skylight for many years to come.
Best regards
VELUX GBI Customer Service Team
Excellent products and customer service.
Recently ordered 2 blinds.
Great products and really easy to install.
I had ordered 2 sets of mounting brackets but found they were surplus to requirements as old brackets were already present and turned out to be compatible. Spoke with Caroline at Customer Services who was really helpful and pleasant to deal with. She arranged a refund with no quibbles. Really impressed. Thank you.
23 de setembro de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear James
Thank you for taking the time to share your experience and for the 5-star review.
We're delighted to hear that you're pleased with your new blinds and found them easy to install. It's also wonderful to know that Caroline was able to assist with your enquiry and arrange your refund quickly and efficiently. We'll be sure to pass your kind feedback on to her.
Thank you for choosing VELUX. We hope you enjoy your blinds for many years to come.
Best regards
VELUX GBI Customer Service Team
Caroline was extremely helpful…
Caroline was extremely helpful providing information on how to get out Velux’s serviced.
22 de setembro de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Kenneth,
Thank you for your kind words and for taking the time to share your experience with us. We’re delighted to hear that you found our assistance helpful and that the information provided met your expectations.
If there’s anything else we can help you with, please don’t hesitate to reach out. We’re here to support you with any further questions or needs regarding your VELUX products.
Best regards
VELUX GBI Customer Service Team
Really great service for window…
Really great service for window installation in Cardiff. I had an old 2008 window installed by previous owner of the house in a low pitch roof which had started leaking. Team on the phone were clear and really helpful. We did have to wait a bit for delivery and an installation date but installer they worked with in the area was brilliant and we are really happy.
14 de setembro de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Victoria,
Thank you for sharing your positive experience with us! We’re delighted to hear that you’re happy with the service provided for your window installation in Cardiff. It’s great to know that our team was clear and helpful over the phone and that the installer delivered excellent results.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards
VELUX GBI Customer Service Team
Velux technical support
Contacted Velux support regarding an error with my new window install. Received detailed reply with video's to help with diagnosis. Quickly identified the problem and resolved. Brilliant after sales support. Highly recommended.
19 de setembro de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear David,
Thank you for your kind words and for taking the time to share your experience with us. We’re delighted to hear that our detailed response and video guidance helped you quickly identify and resolve the issue with your new window installation.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Best regards
VELUX GBI Customer Service Team
Amazing customer service!
Amazing customer service - we had issues with a Velux extending pole and was replaced immediately. We only use Velux as there are many sub-standard products on the market but it is worth the small uplift in price for the quality.
11 de setembro de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear KLF
Thank you for taking the time to leave such a fantastic review. We're delighted to hear that your extending pole was replaced promptly and that our team was able to resolve the issue quickly for you.
It's especially rewarding to know that you continue to choose VELUX because of the quality and reliability of our products. We appreciate your recognition that investing in quality makes a difference, and we're committed to providing products and service that meet those expectations.
Thank you for your continued trust and support.
Best regards
VELUX GBI Customer Service Team
External heat shading blinds
External heat shading blinds - I am very impressed with the design and quality of the blinds recently delivered and which I have now fitted. They were quite easy to fit and despite needing to clean with frames etc did not take long at all - there were 4 small and 2 large windows to deal with. Well done Velux, especially as the original windows are 24 yrs old yet the new blinds fitted perfectly!
11 de setembro de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Paul
Thank you for your fantastic 5-star review.
We're delighted to hear how impressed you are with your new external heat shading blinds. It's great to know they were straightforward to install, easy to fit despite the window cleaning beforehand, and that they fitted your windows perfectly. We take great pride in designing products that work seamlessly with VELUX windows, even those installed many years ago, so it's especially rewarding to hear that your 24-year-old windows were a perfect match.
Thank you for choosing VELUX and for taking the time to share your experience. We hope you continue to enjoy the benefits of your new blinds for many years to come.
Best regards
VELUX GBI Customer Service Team
Really friendly and easy to deal with…
Really friendly and easy to deal with from start to finish. Brilliant experience from start to finish
10 de setembro de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Iain
We're delighted to hear that you found the experience friendly and easy from start to finish. Providing excellent service throughout every stage of the customer journey is something we strive for, so it's wonderful to know we met your expectations.
Thank you for choosing VELUX and for taking the time to share your feedback. We truly appreciate your support.
Best regards
VELUX GBI Customer Service Team
Hi I was pleased with Velux team for…
Hi I was pleased with Velux team for helping with my problem and been totally happy with my window and the service you all provide everyday to maintain your products 5 stars
16 de setembro de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear David
Thank you for taking the time to leave us a 5 star review.
We're delighted to hear that our team was able to help resolve your issue and that you're happy with both your VELUX window and the service you received. Providing excellent support and ensuring our customers get the most from their products is something we take great pride in.
Thank you for taking the time to share your experience. Your kind words mean a lot to the team, and we truly appreciate your support.
Best regards
VELUX GBI Customer Service Team
I had an issue with the automated…
I had an issue with the automated system of my velux window. Ian, the technical help guy could not have been more helpful and successfully talked me through resolving the problem.
15 de setembro de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Phil
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that Ian was able to help resolve the issue with your automated VELUX window and guide you through the troubleshooting process. I'll be sure to share your kind feedback with him, as I'm sure he'll appreciate the recognition.
Thank you for choosing VELUX, and please don't hesitate to get in touch if we can assist you again in the future.
Best regards
VELUX GBI Customer Service Team
Resposta da VELUX Great Britain & Ireland
Dear GS
Thank you for taking the time to leave us a review.
We're delighted to hear that you found the information and support provided to be helpful. At VELUX, we strive to ensure our customers have the guidance they need to make informed decisions, so it's great to know we met your expectations.
Thank you for choosing VELUX, and please don't hesitate to contact us if we can assist you again in the future.
Best regards
VELUX GBI Customer Service Team
Great after sales support team .
I was given tremendous technical support after struggling to fit a top hung window, superb service from Lois .
10 de setembro de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Karl
We really appreciate you taking the time to leave us a 5-star review.
We're delighted to hear that you received tremendous technical support when fitting your top-hung window. Providing expert guidance when our customers need it most is very important to us, and we're especially pleased to hear that Lois was able to assist you so effectively.
We'll be sure to share your kind feedback with Lois and the wider team.
Best regards
VELUX GBI Customer Service Team
Not recommendZero technical support for a dead product out of the boxed
Not recommended. I recently purchased a brand new VELUX solar blind. After completing the physical installation, the unit had no power at all. Assuming the battery just needed charging, I left it on a south-facing window for over 48 hours. When I tried to configure and operate it again, it was still failed to move.
I emailed VELUX support for assistance, but they simply instructed me to call their phone line. After waiting on hold for a long time, the support agent merely told me to press the RESET button once, without even explaining how to perform the reset procedure properly. Since I had already read the manual, I did the reset as instructed, but nothing changed. Without offering any further diagnostic steps or technical advice, the agent immediately brushed me off and told me to return it to the seller.
A complete waste of time. Shocking product reliability and utterly useless customer service for a brand charging premium prices.
10 de setembro de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Fly BE
Thank you for taking the time to share your experience.
We're very sorry to hear about the issues you encountered with your new VELUX solar blind and the support you received. We understand how frustrating it must have been to complete the installation, follow the troubleshooting steps, and still be left without a working product.
This is not the experience we want for our customers. We would appreciate the opportunity to investigate this further and understand what happened. Please send an email to operations.support@velux.co.uk with your contact details, the blind order information, and any reference numbers from your previous interactions with our support team. Please also add ticket 17180832 to the subject line.
Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in VELUX.
Best regards
VELUX GBI Customer Service Team
Excellent customer service
Excellent customer service both on the phone and subsequently by email to solve an installation issue with a blind. In my experience their products are excellent and they made every effort to assist us and solve our proglem. It demonstrated to us that they care about their brand and their customers.
8 de setembro de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Janet
We're delighted to hear that you received excellent customer service both over the phone and by email, and that we were able to help resolve the installation issue with your blind. It's great to know that our efforts to support you and find a solution made a positive difference.
We have shared your feedback with the team, who will be pleased to hear that their commitment to both our products and our customers was recognised. Thank you for choosing VELUX, and we appreciate your kind words and support.
Best regards
VELUX GBI Customer Service Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.