Extremely easy online ordering process, quick delivery of products & very reasonable pricing (if I purchased from my regular clinic I'd be paying 3x as much). Reordering from my on-file script for my... Ver mais
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It was so easy to order the prescription medicine I need for my dog. Delivery was quick and simple and prices significantly better than my local vet. I will continue to source meds from vetslovepets... Ver mais
Love VLP as i can easily manage my auto subscription and i earn reward points which really help when having horses!!
Your site needs updating ... It is old and not smooth to use I cannot access PayPal Accessing my reward points is a minefield. Close to being over VLP
A empresa respondeu
Informações sobre a empresa
- Loja de artigos para animais de estimação
- Farmácia online
- Loja de animais de estimação
- Farmácia veterinária
Escrito pela empresa
Vets Love Pets is reimagining how Australians access pet health essentials: by making expert care more accessible, affordable, and vet-backed from start to finish. Founded in partnership with local clinics, we help pet parents follow through on expert advice with confidence. Every product is thoughtfully selected: vet-trusted, pet-focused, and fairly priced. It’s designed to complement the care that starts in your clinic, and support the vets who make it possible. Why We Exist When a vet recommends a product in clinic, there can be a disconnect between that advice and what happens at home. Pet parents are left comparing lookalikes online or defaulting to generic retailers. Vets Love Pets helps by giving pet parents a simpler, more reliable way to act on expert guidance, without compromise. Every product is carefully selected with veterinary input and designed to help strengthen continuity of care. We stock products for dogs and cats, all the way through to birds, small animals, horses and more. What We Offer Vet-Trusted Range We only stock what vets trust. Every product meets clinical standards and has a clear purpose, from prescription diets and supplements to everyday health essentials. Accessible Pricing Expert care shouldn’t come with a premium. Our prices are intentional: fair, transparent, and built for real-life budgets. Continuity of Care Founded in partnership with local clinics, Vets Love Pets gives pet parents the clarity to act confidently on the care their vet recommends, without compromise.
Informações de contacto
4,6
Excelente
59 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 66% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I HATE THEM!
I HATE THEM!
The products are great!
But wanted to double order on Sunday night, so sent a message to discuss order. No reply since. It is now Friday.
Sent an email Wednesday or Thursday, to discuss, still no reply. Said then , I wanted to cancel.
Received all of the Aussie post emails and updates though! It is now on its way to me... wifi.
So I rang them today, the Asian lady kept talking and wouldn't give me a chance to talk or talked over me, so in the end I had to talk over her to be heard.
What a joke!
Absolutely NO GOOD CUSTOMER SERVICE!
UNFORTUNATELY this is why I stopped ordering from them a few years ago.
Pity I forgot!!!
They also won't redirect product. So I have to receive it to redirect it!🤨
At this very moment, I Absolutely HATE THEM! And I never hate anyone.
SO FRUSTRATING!!!!!!!
26 de junho de 2026
Opinião espontânea
Resposta da vetslovepets.com.au
Hi Clare,
Thank you again for taking the time to speak with me today. I'm glad we were able to clarify everything and reach an outcome you're happy with.
We genuinely value your feedback, as it helps us continue to improve the way we support our customers. I'm truly sorry again for the frustration and inconvenience you experienced, and I appreciate you giving us the opportunity to address your concerns directly.
Thank you again for your time, and please don't hesitate to reach out if there's ever anything else we can assist you with.
- Andrea, Vets Love Pets
Good price and delivery service.
23 de junho de 2026
Opinião espontânea
Resposta da vetslovepets.com.au
We're glad to hear you find great value in our prices and delivery service. We look forward to continuing to serve you for your pet care needs!
-Richie, Vets Love Pets
Excellent service
22 de junho de 2026
Opinião espontânea
Resposta da vetslovepets.com.au
Your feedback is greatly appreciated by the team and we hope to continue serving you with the same excellence in the future.
-Richie, Vets Love Pets
Your site needs updating ..
Your site needs updating ... It is old and not smooth to use
I cannot access PayPal
Accessing my reward points is a minefield.
Close to being over VLP
22 de junho de 2026
Opinião espontânea
Resposta da vetslovepets.com.au
Hi Jenny, we're so sorry to hear your recent experience hasn't met your expectations. We genuinely value feedback like yours, as it helps us identify where we can improve.
We'd love the opportunity to look into the issues you've experienced. If you're able to share a little more detail, such as the device and browser you were using, what happened when trying to access PayPal, or where you encountered difficulties redeeming your rewards, our team can investigate further and work towards a solution.
Please send us an email at support@vetslovepets.com.au, and we'd be more than happy to assist you. We appreciate you bringing this to our attention and hope to have the opportunity to improve your experience with us.
- Andrea, Vets Love Pets
So easy to order online
So easy to order online, great rewards program.
21 de junho de 2026
Opinião espontânea
Resposta da vetslovepets.com.au
We're glad you found ordering easy and are enjoying the rewards program. Thanks for your support, Tracy!
- Andrea, Vets Love Pets
Excellent experience everytime.
Excellent experience everytime.
Quality product and fast delivery. Very happy to recommend Vets love Pets!!
19 de junho de 2026
Opinião espontânea
Resposta da vetslovepets.com.au
Thank you for your continued support and recommendation! We're so pleased you've consistently had a great experience with our products and delivery.
- Andrea, Vets Love Pets
Adequate for our (my dogs and myself)…
Adequate for our (my dogs and myself) needs. Reasonable prices.
16 de junho de 2026
Opinião espontânea
Resposta da vetslovepets.com.au
We're glad we're able to meet the needs of both you and your dogs. Thank you for your support and for choosing us!
- Andrea, Vets Love Pets
Always receive my bird food promptly
Always receive my bird food promptly, good price and vetslovepets is one of the few stores that actually stock the type and size (10kg bag) I prefer.
14 de junho de 2026
Opinião espontânea
Resposta da vetslovepets.com.au
We're so pleased we can help keep your bird food stocked and delivered reliably. It's wonderful to know we're able to offer the product you're looking for at a great price!
- Andrea, Vets Love Pets
Love everything about Vets Love Pets
Love everything about Vets Love Pets
Great product selection
Great prices
Nice website
Fast delivery and free over $49
14 de junho de 2026
Opinião espontânea
Resposta da vetslovepets.com.au
We're so pleased you're enjoying the product range, great value, and fast delivery. Thank you for the lovely support, Heather!
- Andrea, Vets Love Pets
Easy to find what I wanted
Easy to find what I wanted
Efficient and smooth experience
Wide range of products, had what I wanted
Reasonable prices
14 de junho de 2026
Opinião espontânea
Resposta da vetslovepets.com.au
Thank you for your support! We're pleased our product range, pricing, and easy navigation made your experience a smooth one.
- Andrea, Vets Love Pets
Simply the Best
simple, intuitive, fast, great products at the best price.
12 de junho de 2026
Opinião espontânea
Resposta da vetslovepets.com.au
We're delighted you found the experience simple, fast, and easy to use. Thank you for choosing us for your pet care needs!
- Andrea, Vets Love Pets
I ordered prescription thyroid…
I ordered prescription thyroid medication for our fur baby. Pricing was transparent and affordable. Process was very straightforward and product arrived within a couple of days. Would definitely recommend.
11 de junho de 2026
Opinião espontânea
Resposta da vetslovepets.com.au
We're pleased you found the process straightforward and the pricing transparent. Knowing your fur baby's medication arrived quickly makes us especially happy.
- Andrea, Vets Love Pets
Great Pricing and Delivery
Quick turnaround and good pricing and discounts on products.
6 de janeiro de 2026
Opinião espontânea
Resposta da vetslovepets.com.au
Thank you for your support! We’re pleased you found the pricing competitive and the delivery fast and reliable.
- Andrea, Vets Love Pets
Resposta da vetslovepets.com.au
We're pleased you had a smooth shopping experience and found a great price on your order.
- Andrea, Vets Love Pets
Easy to reorder but would love it if…
Easy to reorder but would love it if redeeming rewards were embedded and, or more easily accessible at the checkout.
7 de junho de 2026
Opinião espontânea
Resposta da vetslovepets.com.au
It's great to hear you've found reordering simple. We appreciate the suggestion regarding rewards redemption and are always looking for ways to improve the experience.
- Andrea, Vets Love Pets
Fast delivery.
Fast delivery.
Good varity.
Bit difficult to use rewards.
4 de junho de 2026
Opinião espontânea
Resposta da vetslovepets.com.au
Thanks for your feedback! We're glad you enjoyed the fast delivery and product range, and we appreciate your comments about the rewards program as we're always looking for ways to make it easier to use.
- Andrea, Vets Love Pets
Easy to order on line
Easy to order on line, save money, even with postage, quick delivery.
3 de junho de 2026
Opinião espontânea
Resposta da vetslovepets.com.au
We highly appreciate the great feedback. It is highly important to us that you enjoy a seamless online shopping experience!
- Richie, Vets Love Pets
Great go-to for your pets
Vetslovepets always seems to have in stock items one needs, even slightly obscure ones, and the service and price are very good indeed. Highly recommended.
3 de junho de 2026
Opinião espontânea
Resposta da vetslovepets.com.au
Thank you for your fantastic review. Glad to hear that you find our selection wide and varied and we are happy to be your one-stop shop for your pet care needs!
- Richie, Vets Love Pets
I place the order then can track the…
I place the order then can track the product, it seems very efficient, I have the heart medication within days
2 de junho de 2026
Opinião espontânea
Resposta da vetslovepets.com.au
We are glad to hear your medication arrived swiftly! Thank you for your kind feedback and we are pleased you find our order process seamless!
-Richie, Vets Love Pets
Easy to order and consistently cheaper…
Easy to order and consistently cheaper than other online shopping sites and I've never had a problem with delivery.
Highly recommended.
2 de junho de 2026
Opinião espontânea
Resposta da vetslovepets.com.au
We highly appreciate your positive feedback! We're glad that the order experience is smooth and your orders got to you without any hiccups. Thank you for your recommendation and we look forward to continuing to serve you!
-Richie, Vets Love Pets
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