The company delivery time and checkout is brilliant. The product is utter garbage. Took as much time to take the protective film off than to put it together. Cheap flimsy steel that isn’t galvanised o... Ver mais
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Leia as opiniões dos outros
Excellent Service and Quality! A great online store! I had a concern with one of my products, and VidaXL arranged to have the item collected and returned at no extra cost. I was so impressed with th... Ver mais
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I was pleased with the prompt delivery of my order. It arrived in good condition. The assembly instructions were adequate but could be improved, The resulting shed looks nice and is fulfilling the... Ver mais
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VidaXL products are budget priced, arrive promptly and most seem reasonable quality, I have bought outdoor structures before which are excellent. However the hothouse kit purchased recently is of su... Ver mais
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Informações sobre a empresa
Informação fornecida por diversas fontes externas
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs.
Informações de contacto
Cherry Avenue 901, 94066, San Bruno, Holanda
- vidaxl.com.au
3,1
Aceitável
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
Item received was damaged
Item received was damaged . They have not bothered to collect the item to be refunded so I have not received my money.
Customer service phone number is always off.
And live chat sucks
12 de março de 2026
Opinião espontânea
Resposta da vidaXL
Dear James,
We’re truly sorry to hear about the damaged item you received and the frustration it has caused. We’ve also reached out to you via email to follow up and make sure your concern is properly addressed.
We greatly appreciate your patience and take all customer feedback seriously as we continue working to improve our service.
EDIT: We were glad to be of help.
Kind regards,
Tanya – vidaXL
Utter rubbish !
Utter rubbish !
Poor quality items.
When asked to return them given they did not meet expectation nor description , we were hit with a $200 return fees!
Buyers beware !
All positive reviews are likely self posted. This store should not be allowed to continue trading!
11 de março de 2026
Opinião espontânea
Resposta da vidaXL
Dear Customer,
We’re very sorry to hear about your experience and the concerns you’ve raised regarding product quality and return costs. We understand how frustrating this must be.
We’ve also reached out via Trustpilot to discuss this further. As we’re unable to locate your order from this review, please share your order number so we can review your case and work toward a resolution.
We take all feedback seriously and are committed to improving our products and service.
Kind regards,
Tanya – vidaXL
I hope this will be a 5 stars…
I hope this will be a 5 stars experience.
I'm looking at purchasing some of your kitchen cabinets, specifically the Lucca White range.
I have been trying to search through your reviews to find feedback on your cabinets but there doesn't seem to be any. Can you provide me with what feedback you have received please. Is there warranty on these cabinets?
16 de março de 2026
Opinião espontânea
Resposta da vidaXL
Dear Customer,
Thank you for your interest in our products and for considering the Lucca White kitchen cabinet range. We’re glad to hear you are exploring this option for your kitchen.
Our kitchen cabinets come with a 24-month warranty that covers manufacturing defects. If you have any questions about the specifications, materials, or installation, our customer service team will be happy to assist you and provide further details.
Kind regards,
Tanya
vidaXL
Stand for washing machine
Orderered paid a was delivered promptly. Very easy to buy product
5 de março de 2026
Opinião espontânea
Resposta da vidaXL
Dear Customer,
Thank you for your positive review. We are glad to hear that your order was delivered promptly and that you found the purchase process easy.
Kind regards,
Elyn
VidaXL
We bought an outside storage box
We bought an outside storage box. From the first sight of the flat pack I was NOT impressed. Once assembled the internal bag was too small, the Velcro did not connect to the box,one piece in the wrong place. The bag is flimsy and the zip of poor quality. Within a week the zip came away from the bag, the stitching pulling out.
DO NOT BUY THIS PRODUCT, it's crap !
12 de março de 2026
Opinião espontânea
Resposta da vidaXL
Hello Charles,
Thank you very much for your time and for working with us on this matter. We’re glad we were able to connect with you again and ensure everything was properly followed up.
We truly appreciate your patience throughout the process.
Kind regards,
Tanya - vidaXL
Quality chair but needs assembly
Good quality chair and service from vidaXL was good. The chair reclines well, but the footrest only goes up as the chair reclines and cannot be raised without the recline. I was surprised that the chair arrived and required assembly, which was not simple. This detail was not on the webpage description. Needed two people for 3 hrs to assemble.
27 de fevereiro de 2026
Opinião espontânea
Resposta da vidaXL
Dear Janette,
Thank you for sharing your experience and for your honest feedback. We’re glad to hear you’re satisfied with the chair’s quality and recline function, and we appreciate your kind words about vidaXL service.
We’re sorry to hear that the assembly process was more complex and time-consuming than expected. While the product description does mention that assembly is required, we understand that more detailed information about the process would have been helpful, and we appreciate you highlighting this. Your feedback has been shared with our team as it helps us improve clarity for future customers.
I have made several attempts to reach you but have not been successful in getting through. If you still require assistance or have any questions, please do not hesitate to email us at feedback@vidaXL.com.au. We are here to help and will prioritize your request as soon as we hear from you.
Kind regards,
Catalin - vidaXL
Great product
Great product, price and quick delivery. Will be ordering again.
7 de março de 2026
Opinião espontânea
Resposta da vidaXL
Dear Customer,
Thank you for your positive feedback. We are delighted to hear that you are satisfied with the product, price, and delivery, and we look forward to serving you again.
Kind regards,
Tanya
vidaXL
Quad Bin Shed
I purchased the quad rubbish bin sheds from you and this weekend had a chance to put together
I am very disappointment after paying such a price to have
a) 2 different colours amongst various panel
b) The protectective film if you remove it... it removes the paint
c) The top lids are warped as the have no support
The material us very cheap and nasty and this company should pull it from selling to the public.
The product looks horrible
10 de março de 2026
Opinião espontânea
Resposta da vidaXL
Hi Lee Perth,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how disappointing this must have been, especially after the time and effort involved in assembling the shed.
We noticed that your order was placed through Lasoo. The relevant Customer Service team will get in contact with you shortly to provide assistance and resolve the issue. Your request will be treated with priority.
Kind regards,
Catalin, vidaXL Team
Easy to assemble
Easy to assemble, very affordable and looks good.
Minus one star for their use of Aramex couriers.
2 de março de 2026
Opinião espontânea
Resposta da vidaXL
Dear Customer,
Thank you for sharing your feedback. We are glad to hear that you found the product easy to assemble, affordable, and that it looks good. We also appreciate your comment regarding the courier service and will take your feedback into consideration. For further assistance, please feel free to contact us at feedback@vidaxl.au.
Kind regards,
Elyn
VidaXL
The 80cm table arrived in two halves…
The 80cm table arrived in two halves not what I thought from the description but that’s ok unfortunately a small piece was broken off from one of the edges of the and the table is lumpy not at all what I would call flat, put you wine glass down incorrectly and it will be on your lap.
So it’s a bit of a fail from me.
2 de março de 2026
Opinião espontânea
Resposta da vidaXL
Dear Troy,
I’m very sorry to hear that the table did not arrive in the condition you expected. I completely understand how disappointing it must be to find that a piece has broken off and that the surface is uneven, especially after looking forward to using it.
I have made several attempts to reach you but have not been successful in getting through. If you still require assistance or have any questions, please do not hesitate to email us at feedback@vidaXL.com.au. We are here to help and will prioritize your request as soon as we hear from you.
Kind regards,
Catalin - vidaXL
Fast and easy
Website was easy to navigate. Had exactly what I was looking for. Easy checkout and items turned up within a few days, out in the country.
17 de fevereiro de 2026
Opinião espontânea
Resposta da vidaXL
Dear Customer,
Thank you very much for your kind words. We are delighted to hear that you found our website easy to navigate and that you quickly found exactly what you were looking for. It is also great to know that your order arrived promptly, even in a rural location.
We truly appreciate you taking the time to share your positive experience.
Kind regards,
Elyn
VidaXL
I was very happy with my purchase but…
I was very happy with my purchase but when I wanted to buy more I was told the transport costs were too high but they are still advertising free delivery to my area. Very sad to hear, wasn't given the option to pay delivery fee just had my order cancelled.
2 de março de 2026
Opinião espontânea
Resposta da vidaXL
Dear Wendy,
We are glad to hear that you were happy with your previous purchase.
However, we are very sorry that this recent order was automatically cancelled. We understand how disappointing this must have been, especially given the advertised delivery options.
I’m glad I could assist you. If you need any further help in the future, please feel free to contact us at feedback@vidaXL.com.au.
Kind regards,
Catalin - vidaXL
Very low quality
The product is of very low quality and the panels do not align properly.
Also the paint is very light, almost translucent white, looks like it needs another coat of paint. Also is missing the sheet with white stickers to cover the holes.
28 de fevereiro de 2026
Opinião espontânea
Resposta da vidaXL
Dear Daniel,
I am very sorry to hear that the product did not meet your expectations. I completely understand how disappointing it must be to notice alignment issues, concerns with the paint finish, and missing components after assembly. Please accept my sincere apologies for the inconvenience this has caused.
I am glad to have been of assistance. If you require any support in the future, please do not hesitate to email us at feedback@vidaXL.com.au
- we're always happy to help!
Kind regards,
Catalin - vidaXL
Excellent shipping times to regional NSW
The ease of ordering was good. The shipping cost and times were marvelous. I received my order to Narrabri,NSW within one week of ordering.
However, I am not fully satisfied with the quality of the product. At some places it looks like a home made hobby product. But no complaints considering the price.
It is good that companies are very mindful about the buying experience. But they should have the same approach to their goods as well. There is no point in giving an exceptional buying experience and with a low quality product.
25 de fevereiro de 2026
Opinião espontânea
Resposta da vidaXL
Dear Customer,
Thank you for sharing your detailed feedback. We are pleased to hear that you were satisfied with the ordering process and the fast delivery to regional NSW. We also appreciate your honest comments regarding the product quality. Your feedback is valuable and helps us improve. Please feel free to contact us at feedback@vidaxl.au so we can assist you further.
Kind regards,
Eula
VidaXL
Great budget kitchenette.
Great budget kitchenette.
We did a small Airbnb kitchenette with sink & Bunnings wood countertop. The quality is cheap but for not a high use option on a budget this was perfect. Came fast & as describe
23 de fevereiro de 2026
Opinião espontânea
Resposta da vidaXL
Dear Customer,
Thank you for your feedback. We are pleased to hear that the kitchenette suited your budget project and arrived quickly as described. We appreciate your comments regarding the quality and are glad it was a good fit for your needs.
Kind regards,
Eula
VidaXL
Very fast and efficient communication…
Very fast and efficient communication with vidaXL. Positive outcome, all issues were resolved to our complete satisfaction.
5 stars !
17 de fevereiro de 2026
Opinião espontânea
Resposta da vidaXL
Dear Customer,
Thank you for your positive feedback. We are delighted to hear that our communication was fast and efficient, and that all issues were resolved to your satisfaction.
Kind regards,
Eula
VidaXL
Great customer service
Great customer service. Super fast delivery. Thank you.
11 de fevereiro de 2026
Opinião espontânea
Resposta da vidaXL
Dear Carlos,
I’m really sorry to hear about your experience, and I completely understand how disappointing it must feel to receive an item that doesn’t match what was shown on the website. That’s certainly not the experience we want for you.
Since I couldn't reach you by phone, I have sent an email to assist further. Please know that I’m here to help and will do my best to sort this out for you.
Kind regards,
Catalin - vidaXL
Impressed!
Easy online experience, smooth shipping and, most importantly, a fantastic quality product which has already come in for much admiration. I wouldn't hesitate to recommend.
2 de fevereiro de 2026
Opinião espontânea
Resposta da vidaXL
Dear Customer,
Thank you for your positive review. We are thrilled to hear that you had an easy shopping experience, smooth shipping, and are enjoying the quality of your product. We truly appreciate your recommendation.
Kind regards,
Elyn
VidaXL
Functional but not worthy of praise
Previously purchased a cheaper model off eBay and was bitterly disappointed to the point that I gave up and threw it out… $600 down the drain. The wire gauges and sizes didn’t even match with the extension kit! Bought this higher end model hoping for a better outcome and was still disappointed. The framework had nicks and bends, the wire panels were warped and had been cut terribly to the point they wouldn’t fit when assembled. The bolts were all shoved in 1 bag and the instructions stipulated there were 3 different bolt lengths. The number provided was less than the instructions inferred there would be. Even the designation of parts was ambiguous and if a sticker was missing —good luck figuring out where it went. Parts should have been clearly indicated in terms of which direction they faced, and which end they connected to. There were no detail insets to provide a clearer picture for specific joins/parts. There were very subtle differences in measurements for the door panel ends and it was quite easy to stuff it up. What made it worse was the order in which they should be assembled in as well. Not a great user experience in assembling. If there were competitors with a similar product I would have selected them but unfortunately there was no alternative.
14 de fevereiro de 2026
Opinião espontânea
Resposta da vidaXL
Dear J C,
Thank you for taking the time to share your detailed feedback. I’m very sorry to hear about the difficulties you’ve experienced with the assembly of your product, and I completely understand how frustrating and disappointing this situation must have been for you, especially given your previous experience. We truly value your time and effort in trying to assemble the product, and I want to assure you that we are committed to assisting you.
I have made several attempts to reach you but have not been successful in getting through. If you still require assistance or have any questions, please do not hesitate to email us at feedback@vidaXL.com.au. We are here to help and will prioritize your request as soon as we hear from you.
Kind regards,
Catalin - vidaXL
Love the screen.
Love the screen.
I was unable to assemble the screen myself, so I enlisted help. Very happy with outcome
6 de fevereiro de 2026
Opinião espontânea
Resposta da vidaXL
Dear Customer,
Thank you for your positive feedback. We are glad to hear that you love the screen and that the final result met your expectations. Your satisfaction is very important to us.
Kind regards,
Elyn
VidaXL
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