The company delivery time and checkout is brilliant. The product is utter garbage. Took as much time to take the protective film off than to put it together. Cheap flimsy steel that isn’t galvanised o... Ver mais
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Excellent Service and Quality! A great online store! I had a concern with one of my products, and VidaXL arranged to have the item collected and returned at no extra cost. I was so impressed with th... Ver mais
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I was pleased with the prompt delivery of my order. It arrived in good condition. The assembly instructions were adequate but could be improved, The resulting shed looks nice and is fulfilling the... Ver mais
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VidaXL products are budget priced, arrive promptly and most seem reasonable quality, I have bought outdoor structures before which are excellent. However the hothouse kit purchased recently is of su... Ver mais
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Informações sobre a empresa
Informação fornecida por diversas fontes externas
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs.
Informações de contacto
Cherry Avenue 901, 94066, San Bruno, Holanda
- vidaxl.com.au
3,1
Aceitável
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
Kitchen floor cabinet.
Arrived in a decent time. No problems assembling it, easy instructions. Pleased for the price paid.
2 de fevereiro de 2026
Opinião espontânea
Resposta da vidaXL
Dear Customer,
Thank you for your positive feedback. We are happy to hear that your kitchen floor cabinet arrived on time, was easy to assemble, and met your expectations for the price.
Kind regards,
Elyn
VidaXL
Very pleased
Very pleased with the whole experience.
Excellent item and good service
5 de fevereiro de 2026
Opinião espontânea
Resposta da vidaXL
Dear Customer,
Thank you for your kind feedback. We are delighted to hear that you are very pleased with the overall experience and satisfied with the item and the service. Your satisfaction means a lot to us.
Kind regards,
Eula
VidaXL
A lovely addition to my home -
A lovely addition to my home -
a contemporary & quality look
reasonable price
multi-purpose piece
timely delivery
13 de fevereiro de 2026
Opinião espontânea
Resposta da vidaXL
Dear Customer,
Thank you for sharing your positive experience. We are pleased to hear that the item is a lovely addition to your home and that you appreciate its contemporary look, quality, value, and timely delivery. Your satisfaction means a lot to us.
Kind regards,
Eula
VidaXL
Horrible red vinyl product
Horrible red vinyl product. Was told it would not leave residue once removed and it did. Extremely residue was left on removal. I would like a refund.
12 de fevereiro de 2026
Opinião espontânea
Resposta da vidaXL
Dear Nikhil & Radhika,
We are very sorry to hear about your experience and regret that the product did not meet your expectations.
However, as previously advised, the vinyl was used for a purpose other than that specified on our website and not in accordance with the provided instructions.
That said, we are glad we were able to assist you with your inquiry. Should you require any further assistance in the future, please feel free to contact us at feedback@vidaXL.com.au.
Kind regards,
Catalin/ vidaXL
The process all went seamlessly
The process all went seamlessly
6 de fevereiro de 2026
Opinião espontânea
Resposta da vidaXL
Dear Customer,
Thank you for your positive feedback. We are pleased to hear that the process went seamlessly.
Kind regards,
Eula
VidaXL
Easy to lift
Wanted one I could lift for balcony and wasn't too heavy.
5 de fevereiro de 2026
Opinião espontânea
Resposta da vidaXL
Dear Customer,
Thank you for your positive feedback. We are glad to hear that the item is easy to lift and suits your balcony needs.
Kind regards,
Eula
VidaXL
Beautiful Barn Door
The finished product has left both my husband and I delighted with the end product. It looks fantastic and is a real talking point. However assembling the product with the supplied 150 screws (No instructions just a photo to go by, this was a little frustrating to say the least.) I have a really Handy Husband who has done a wonderful job assembling your product. You have a Quality Product which we would recommend to anyone. But please provide instructions for future sales.
4 de fevereiro de 2026
Opinião espontânea
Resposta da vidaXL
Dear Customer,
Thank you for sharing your experience. We are delighted to hear that you are happy with the final result and that the barn door looks fantastic. We also take note of your comments regarding the assembly and the lack of instructions, and we remain at your disposal to help. Please feel free to contact us at feedback@vidaxl.au.
Kind regards,
Eula
VidaXL
Resposta da vidaXL
Dear Customer,
Thank you for your positive review. We are glad to hear that the delivery was quick, the product met your expectations, and everything was easy. Your feedback is highly appreciated.
Kind regards,
Eula
VidaXL
Pull out wire drawers fitted perfectly
Pull out wire drawers fitted perfectly. Very happy with our purchase.
6 de fevereiro de 2026
Opinião espontânea
Resposta da vidaXL
Dear Customer,
Thank you for your positive feedback. We are delighted to hear that the pull-out wire drawers fitted perfectly and that you are very happy with your purchase. Your satisfaction means a lot to us.
Kind regards,
Eula
VidaXL
Console table top was in two halves
Service was fairly prompt, communication good, however what I didn’t expect was for the wood on the top of the Console table I ordered to be in two halves, very disappointing this was not in the description
However, I would like to thank Cataline for her quick response to my review, as much as I was disappointed in the product, she was keen to make amends, they gave me a partial refund, their customer service is excellent so thanks guys I really really appreciated your help.
12 de janeiro de 2026
Opinião espontânea
Resposta da vidaXL
Dear Denny,
I’m very sorry to hear about your experience with the console table. I completely understand your disappointment regarding the tabletop being in two halves, especially as this was not mentioned in the product description. Please accept our apologies for any inconvenience this has caused.
I am glad to have been of assistance. If you require any support in the future, please do not hesitate to email us at feedback@vidaXL.com.au - we're always happy to help!
Kind regards,
Catalin/ vidaXL
Steps taken to improve manufacturing issues.
I had some issues with the shed I bought. Catalin reviewed my feedback and photos and gave me a decent partial refund. More importantly Catalin will take my feedback to QA to improve the product so future buyers have a better experience.
30 de janeiro de 2026
Opinião espontânea
Resposta da vidaXL
Dear Customer,
Thank you for taking the time to share your experience. We’re glad to hear that Catalin was able to review your case thoroughly and provide a suitable solution. We especially appreciate your feedback being shared with our QA team—this is invaluable in helping us improve our products and ensure a better experience for future customers.
Kind regards,
Eula
VidaXL
Did not receive what i placed my order for on the 24/12/20255
Have not received my order No 0661004375330 as of 04/01/2026
1 de janeiro de 2026
Opinião espontânea
Resposta da vidaXL
Dear Peter,
We sincerely apologize for the delay in delivery. However, we are pleased that we were able to reach you by phone and confirm that the item was delivered today and that everything is as expected.
If you ever require assistance in the future, please email us at feedback@vidaXL.com.au.
Kind regards,
Catalin/ vidaXL
Product unsuitable for purpose.
I discovered on receiving the delivery of the Oxford bench seat cushion it cannot be sponged, washed, dry cleaned, ironed etc; etc; etc; which makes it unsuitable for outdoor use.
The label with the instructions is sewn on the front side of the bench cushion in full view whereas the ties to secure to the bench are on the back of the cushion where the label should be.
I will be returning this product to the store where it was purchased.
4 de fevereiro de 2026
Opinião espontânea
Resposta da vidaXL
Dear Joy,
Thank you for your feedback. We apologize for any inconvenience you may have experienced with the item.
Please note that the order was placed with Harvey Norman, and the experience you described relates to them as the seller. All relevant seller information can be found on your invoice.
We kindly ask that you contact Harvey Norman directly so they can assist you further in resolving this matter.
Thank you for your understanding.
Kind regards,
Catalin/ vidaXL
Needs instructions and parts
Great product, however there wasn’t any instructions or components to secure the cover.
31 de janeiro de 2026
Opinião espontânea
Resposta da vidaXL
Dear Hannah,
Thank you for your kind feedback—we’re glad to hear that you’re happy with the product.
I have made several attempts to reach you but have not been successful in getting through. If you still require assistance or have any questions, please do not hesitate to email us at feedback@vidaXL.com.au. We are here to help and will prioritize your request as soon as we hear from you.
Kind regards,
Catalin/ vidaXL
Not great quality
Not great quality. They are raised garden beds as their is no bottoms to hold a pot or soil . Assembly is time consuming. Needs a better description.
9 de janeiro de 2026
Opinião espontânea
Resposta da vidaXL
Dear Michael,
Thank you for sharing your feedback. I am sorry to hear that the product did not meet your expectations in terms of quality and design, and that the assembly process proved to be time-consuming. I understand how disappointing this can be, especially when the product description did not fully reflect your experience.
I have made several attempts to reach you but have not been successful in getting through. If you still require assistance or have any questions, please do not hesitate to email us at feedback@vidaXL.com.au. We are here to help and will prioritize your request as soon as we hear from you.
Kind regards,
Catalin/ vidaXL
The product is rediculously complex to…
The product is rediculously complex to put together. It’s could look amazing! Honestly it is probably 20 plus hours and very fiddly. It’s more a marriage project in commitment and trust than a metal planter box. It’s a great product but for us was entirely time consuming. Should come with a warning that it has a hundred tiny screw and a need to bend metal in an exact way. Kinda a metafor for life this product. Seems easy. Looks gorgeous but a sh@t ton of work!!! It went in the bin after 8 hours of screwing little bolts. Got a pot, more expensive than I wanted to spend but taking into account the time way cheaper.
As an update I have been contacted by VidaXL who very very kind and accepting the product was as complex as a Russian tax return! An offer of a refund was made which I declined mainly because the product was what is was. None the less they agreed to give customers a heads up of the complexity
31 de janeiro de 2026
Opinião espontânea
Resposta da vidaXL
Hi,
I am very sorry to hear about the difficulties you experienced with assembling the product. I completely understand your frustration, and I truly appreciate the time and effort you invested in attempting to put it together.
I am glad to have been of assistance. If you require any support in the future, please do not hesitate to email us at feedback@vidaXL.com.au.
Kind regards,
Catalin/ vidaXL
Purchasing an outdoor setting on line…
Purchasing an outdoor setting on line was much easier than i thought, delivery was promt, only took a few days. Tracking was informative.the 2 boxes arrived in good order..there was a bit of a mix up with one of the pieces..but it was rectified straight away, vida XL was very easy to deal with. The lady I spoke to was very nice..very happy!
25 de janeiro de 2026
Opinião espontânea
Resposta da vidaXL
Dear Cheryl,
Thank you so much for taking the time to share your experience. We are delighted to hear that your online purchase was straightforward, the delivery was prompt, and that any issues were resolved quickly.
It’s wonderful to know that our team was helpful and made the process easy for you.
We truly appreciate your support and look forward to assisting you with any future purchases.
Kind regards,
Catalin/ vidaXL
hard to make
it still isn’t fully made after 20 hours of labour , scant instructions and need to self drill , had to get extra materials to secure wire
17 de janeiro de 2026
Opinião espontânea
Resposta da vidaXL
Dear Ginny,
I’m very sorry to hear about the difficulties you’ve experienced with assembling the product. I completely understand how frustrating this must be, especially after investing so many hours and needing extra materials.
I am glad to have been of assistance. If you require any support in the future, please do not hesitate to email us at feedback@vidaXL.com.au.
Kind regards,
Catalin/ vidaXL
Exceptional customer service
I had ordered some galvanised fencing which didn't arrive for quite a while however Catalin gave the best online customer service I've ever received. She was straight onto things and my items arrived very soon after. A small refund was offered which was gratefully accepted. If only every company offered the service I received from Catalin and Vidal XL.
15 de janeiro de 2026
Opinião espontânea
Resposta da vidaXL
Dear Jane,
Thank you so much for your kind words! I’m thrilled to hear that you were happy with the service I provided. It was a pleasure assisting you, and I truly appreciate your feedback.
We look forward to serving you again in the future!
Kind regards,
Catalin/ vidaXL
Awesome delivery time.
16 de janeiro de 2026
Opinião espontânea
Resposta da vidaXL
Dear Di,
Thank you for your feedback! We’re thrilled to hear you’re happy with the fast delivery. We appreciate your support and look forward to serving you again!
Kind regards,
Catalin/ vidaXL
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