Vitall Opiniões 

493
•
TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

2nd of 3 tests where my oestrogen level test has been higher than the range. Followed the instructions again too. Will be going back to having my blood taken by a professional. This is not for me.... Ver mais

Classificada 5 em 5 estrelas

After having delivered and posted my blood sample in the morning, the speed at which the results were emailed to me was astonishing. I was also able to download these results and successfully upload... Ver mais

Classificada 4 em 5 estrelas

It was very frustrating to find that my sample was 'contaminated' and gave a false reading. I followed the instructions provided exactly. After the results came through, I then saw in the small prin... Ver mais

Classificada 5 em 5 estrelas

Fast delivery. Very responsive staff. Unbelievably quick results, within 5 hours of them receiving my test! Gave me more of an understanding into my hormones than I did before. It put my mind at ease... Ver mais

Informações sobre a empresa

  1. Serviço de análises ao sangue

Informação fornecida por diversas fontes externas

Measure and track your health using at home health tests to help you identify health issues and achieve your fitness and well-being goals. By making it easy and convenient, and giving clear guidance and advice, we enable you to proactively check and manage your health.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

493 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 77% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(493)

33 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

It was straightforward but I has used a…

It was straightforward but I has used a different company for an Hba1c test and it was followed by a doctor who explained it all. The HomaIR test gave me my IR result but it gave no background information on the results. I'd liked to have been given advice or more info on what the results meant.

8 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

This was the first time I had used Vitall and I was very impressed with the service I received. From the ordering of my blood test through to delivery and results, I was kept informed at every stage of the process . I would recommend this company.

12 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Quick result, easy and efficient process. Top marks

The test was easy to book and the nurse came in the time window provided. It was helpful to have a half hour time slot provided on the day. She was very competent and dealt with everything, even kindly offering to post off the test for me. I received the e mail with the test result the next day - which was very quick. It all couldn't have been easier or more efficient. And given how hard it is to get a measure of insulin resistance, very grateful to Vitall for providing the test.

18 de dezembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Pretty terrible service

Pretty terrible service. returned saliva sample about 3 months ago, never acknowledged receipt of the sample, 3rd time trying to reach support, still no results

27 de novembro de 2025
Opinião espontânea
logótipo da Vitall

Resposta da Vitall

I'm sorry you were disappointed with the service your received. Your report was published last week so I hope you were satisfied with the final results. Regarding customer support, we did respond to all of your emails?

Unlike our blood tests, the test you took always takes at least 6-8 weeks to process.

Sometimes this may take longer though, due to the variability of biological sample analysis, as we always have to prioritise accuracy of reporting.

Classificada 5 em 5 estrelas

Quick and reliable

Always so much quicker and more efficient than rival services like Medichecks. No messing around, just results explained well that I can share with my doctor.

12 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic service

The service is easy to navigate and every time I’ve used Vitall I have not had any bad experience.
The medical professionals I’ve dealt with have always been kind and helpful, and the results arrive promptly.

1 de outubro de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

Took more than twice as long as expected

Took 150 hours compared to their 72 hour max expected window

5 de setembro de 2025
Opinião espontânea
logótipo da Vitall

Resposta da Vitall

I'm sorry this fell short of your expectations, but we don't guarantee a max expected window. Our stated turnaround times are instead realistic expectations and are achieved in the majority of cases, or we would not claim as such.

However, as stated in all of our communications, and just like every other provider, this cannot be guaranteed due to the nature of biological sample analysis. Sometimes this can take longer as we always prioritise accuracy of reporting.

Classificada 4 em 5 estrelas

Female menopause hormone test

Took female menopause hormone test as I was interested to know if I was past the menopause and if there was anything I needed to do. It took me to do two tests as the blood sample in the first was not good enough. I was supplied a free second test that did work. Removed a star as the first test supplied failed.

14 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

The saliva test was so simple and easy…

The saliva test was so simple and easy to use it takes away any concerns or barriers👍
The results are presented in a clear/simple format that anyone can understand immediately.
The best investment I’ve made in my healthcare for sure 👌🏻
I’d highly recommend to any “ health conscious “ 60++ year old.
Thank you Vitall🙏

12 de agosto de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

Poor results reporting experience

1. My report for a prostate cancer saliva test dna risk assessment situated my results by referring to women’s risks throughout. It was unclear if the test was mixed up or if the reporting was filled into the incorrect form. This was checked and a new report provided but it didn’t fill me with confidence.
2. The reporting of the results is not lay person friendly. I have a PhD and still had to read it 3 or 4 times to make sense of it. I would suggest engaging with user groups to work out more effective communication/reporting practice (eg if the company thinks the current reports are clear as day then that is indicative of where the problem lays)

21 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

So easy and quick

So easy and quick! No fuss at all. I messed up my first order and they were so quick to organise a new one!

14 de abril de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

Half my test didnt work

Half my test didnt work, hopefully I’m able to repeart it to get my results. One of my samples had clotted so I couldn’t get my full blood works, this is after the first one spilled in the post. After paying £250+ hopefully you are able to send me another test.

17 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Test arrived witin 24 hours.

Test arrived witin 24 hours.

Results came in 24 hours after posting in mailbox.

Results are easy to understand and recommendations are spot on. i will be using this company for any other tests i may want to do.

1 de julho de 2025
Opinião espontânea

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