Vitall Opiniões 

493
•
TrustScore: 4 em 5

4,0

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 3 em 5 estrelas

2nd of 3 tests where my oestrogen level test has been higher than the range. Followed the instructions again too. Will be going back to having my blood taken by a professional. This is not for me.... Ver mais

Classificada 5 em 5 estrelas

After having delivered and posted my blood sample in the morning, the speed at which the results were emailed to me was astonishing. I was also able to download these results and successfully upload... Ver mais

Classificada 4 em 5 estrelas

It was very frustrating to find that my sample was 'contaminated' and gave a false reading. I followed the instructions provided exactly. After the results came through, I then saw in the small prin... Ver mais

Classificada 5 em 5 estrelas

Fast delivery. Very responsive staff. Unbelievably quick results, within 5 hours of them receiving my test! Gave me more of an understanding into my hormones than I did before. It put my mind at ease... Ver mais

Informações sobre a empresa

  1. Serviço de análises ao sangue

Informação fornecida por diversas fontes externas

Measure and track your health using at home health tests to help you identify health issues and achieve your fitness and well-being goals. By making it easy and convenient, and giving clear guidance and advice, we enable you to proactively check and manage your health.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

493 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 77% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(493)

33 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 4 em 5 estrelas

Very quick turn around

Very quick turn around. The results were as I expected.
I was hoping for results more to do with trace elements that are rarely checked by GPs for the price.

26 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Just really good tbh ✨

Honestly I can't really think of much to say. The service was flawless, super easy, and actually very quick! Even the results of my blood tests were far easier to understand than with any other service I've used before. Great job, keep it up :3

27 de março de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Inaccurate and not enough info

I got my results fairly quickly however the markers stated I was in normal range and I was not, and my other markers were inaccurate. I go to see more of my test and I have to ‘upload the PDF’ on to another website to see it thoroughly but when I’m on this website there’s no where for me to upload the file.

14 de abril de 2025
Opinião espontânea
logótipo da Vitall

Resposta da Vitall

Thanks for your review. While we’re glad you received your results quickly, we’d like to clarify a few important points about test accuracy and result interpretation.

All of our tests are processed by a UKAS-accredited laboratory using strict bracketing controls to ensure reliable and accurate analysis.

For hormone tests for trans individuals, reference ranges are not shown because we’re not privy to your treatment plan or dosing schedule - clinical context matters so please review with your care provider. We also provide clear guidance regarding possible sample contamination, particularly from topical hormonal creams, which can cause artificially elevated results.

As for the PDF, it’s provided so you can download or share your results elsewhere if needed. Their upload process isn’t part of our service – it’s entirely separate from Vitall. Please contact your care provider if you are having trouble with this.

If you’d like help understanding your results or using our site, we’re happy to help directly.

Vitall Team

Classificada 5 em 5 estrelas

Vitall Review

instructions were easy to follow, the whole process was super simple and fast and I got my results back a day later. 100% recommend!

3 de abril de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

Bought a vitamin and mineral test kit…

Bought a vitamin and mineral test kit on line, received and sent the blood sample back, one of the markers for B9 came back with sample haemolysis, in this instance a new test is sent free of charge to repeat the process. Week later still haven’t received the retest nor response from two messages sent. I have bought another test with another company now I would others to avoid this company.

29 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Good service, quick results

Overall really good experience of the service. I booked a home visit for the blood test. The nurse was friendly, pleasant and professional. Results were back very quickly.

10 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

great customer service

Iv personally struggled to get decent results, but that isn't Vitall's fault it's my own and I appreciate how good they were at getting new tests out to me, and they got back to me swiftly when I needed help

5 de março de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

Ok, but retesting should be easier

I've used a few of these services and Vitall is at the higher end of pricing. The tests options are generally good - they have a great breath of plans e.g. test by sex, sexuality, concern, however I was disappointed by the lack of follow up if they aren't able to complete a test. I had to reach out to customer services when, by my own fault, a test wasn't possible but I didn't get a response first time. The second time I was told retesting options were limited and advised to another group of tests with several I didn't need. This was a disappointing as I was able to find an alternative provider quickly who did offer what I needed. Considering this costs more, I expected more flexibility.

17 de fevereiro de 2025
Opinião espontânea
logótipo da Vitall

Resposta da Vitall

Thanks for your feedback, we think this is a fair review. We're sorry we couldn't repeat just the tests with insufficient sample with the test package your purchased.

We setup our test profiles like this to make it simple to get all the tests needed to address concerns, without needing to know and select individual biomarkers.

However we do recognise for these occasional repeats that individual test selection would also be useful, and we will be enabling this very soon.

Classificada 5 em 5 estrelas

Super quick turnaround

I've done many DIY blood tests before, usually with a different company. This time I needed a more speciuality blood test which I couldn't do myself, and my usual provider only had appointments in London. Vitall gave me the flexibility to request a home visit, and the test results were available the following day!
Super quick turnaround, excellent service - genuinely couldn't have asked for me.

6 de fevereiro de 2025
Opinião espontânea
logótipo da Vitall

Resposta da Vitall

Thank you for your feedback - we're so pleased to hear everything went smoothly!

Classificada 5 em 5 estrelas

Brilliant service!

Very easy, fast and straightforward service! Thank you!

16 de janeiro de 2025
Opinião espontânea
logótipo da Vitall

Resposta da Vitall

Thank you for your feedback!

Classificada 2 em 5 estrelas

Test was fine but some of my sample…

Test was fine but some of my sample haemolyzed and I couldn’t get the full results. The FAQs on their website say that they offer a free retest for this but I have been trying to get a hold of their customer service for a month now and no answer. No phone number to call. I spent a good amount of money for a comprehensive test and in the end didn’t receive results for everything.

3 de janeiro de 2025
Opinião espontânea
logótipo da Vitall

Resposta da Vitall

Thank you for your feedback. Please accept our sincere apologies for missing your emails to us regarding this as they were originally flagged as spam.

I believe your test order has now been repeated and a clinic visit scheduled so please do get in touch if you need anything else.

Classificada 3 em 5 estrelas

First sample bad

The test was easy to do and send off. I gave the service only three stars, however, because I had to send it twice.

The first sample had apparently coagulated and was untestable. This was fair enough. I imagine it happens often. Trouble was, I heard nothing from them for weeks. I had to contact Vitall to find out what had happened to my sample and then I had to do another one.

12 de janeiro de 2025
Opinião espontânea
logótipo da Vitall

Resposta da Vitall

Many thanks for your feedback. Yes sample issues do occur occasionally so we do have measures in place to manage this. So we are sorry if this was your experience as it is not usually a requirement to contact us for a repeat test.

Our process is to:

a) update you by email that results are ready (or could not be reported, as in this case)

b) you can then login to your account to review the results report and details.

c) if a test needs repeating then you can then order a free repeat test kit, or select from other repeat options e.g. upgrade to a nurse visit.

We are sorry if this was not clear to you, but are pleased that overall you found the process easy to do and did get results on the second sample.

Classificada 5 em 5 estrelas

Fast and professional service, would recommend.

Fast and professional service. The instructions were very clear and made the whole process feel a lot less scary. The couple of personal questions I had were answered very quickly and clearly by the team, who were very friendly and understanding.
Even though it was the holiday season I got my results back in few days, giving me plenty of time to get them to my healthcare provider before the chaos of this time of year fully set in.
Fantastic service, would recommend.

20 de dezembro de 2024
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais