Vivamacity Opiniões 

251
•
TrustScore: 4 em 5

4,1

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Classificada 1 em 5 estrelas

Buyer beware for Canadians. This website is not transparent about tariffs incurred when buying products. The shipper WILL charge you a tariff. Nowhere on their website do they mention this and emails... Ver mais

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Classificada 5 em 5 estrelas

Packaging and presentation was WAY above expectations, the necklace box looked like the kind of stuff you get from Pandora level stores. The piece itself is stunning and catches the light so well. Bet... Ver mais

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Classificada 5 em 5 estrelas

For starters, my order arrived so quickly and was packaged so well! I got the Amélie watch, and I love how beautiful the watch box and certificate are, I can tell care and thoughtfulness went into eve... Ver mais

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Classificada 5 em 5 estrelas

I ordered an item that sadly broke after a week however the store owner very quickly responded and remediated the situation by replacing the broken item at no charge. The jewelry is beautiful and only... Ver mais

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4,1

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TrustScore: 4 em 5

251 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 66% das suas opiniões negativas

Geralmente responde em 14 horas

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4,1

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(251)

5 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Vivamacity review

One of the reasons why I’m giving a five star review is simply because of the communication that was provided ever since the beginning all the way to the end when I got my product. Vivamacity stayed in contact with me even though there were some carrier shipping problems that were resolved in the end. Not only having great products, but great customer service. There was a point that I thought I wasn’t going to get my ring but luckily that didn’t happen. Vivamacity was great with their communication and making sure I was satisfied with my choices. Even though I got an initial bigger size of my product and had to make an exchange, the process was fairly easy and down to earth. The only thing I would say is to really make sure you know what size you’re buying in terms of rings so that way there’s no need to exchange anything, and even if you do, the process if fairly simple.

19 de julho de 2024
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Resposta da Vivamacity

Hello Daniel,
Thank you so much for your support! We are so happy you finally got a ring that fits you perfectly. Our team truly appreciates your review and thank you for recommending our store. Can't wait to see what else you get in the future🥰.

Classificada 5 em 5 estrelas

Love!!

The earrings I bought were so well made and beautiful! As was the packaging they came in. I’m so excited to wear them and order more from here in the future!

5 de julho de 2024
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Resposta da Vivamacity

Hi Nicole,
Thank you so much for your support! We are truly happy you love your new earrings. Glad you love our packaging as well, can't wait to see what you get next💗

Classificada 5 em 5 estrelas

Zoro’s earring

I ordered the Zoro’s earring and the jewel is so beautiful. I had a problem with the delivery so I contacted the client service that showed itself very available and kind ! I totally recommend this brand ☺️

14 de junho de 2024
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Resposta da Vivamacity

Hi Mélina,
It was unfortunate to hear about your delivery issue, but I'm glad our customer service team was able to assist you promptly.Your recommendation means a lot to us—thank you for your support!

Classificada 5 em 5 estrelas

Very elegant & lovely earrings, be you a fan or not!

These earrings are perfectly sized. They are not heavy and the shine to the morher of pearl is oh so lovely. The different shades of color together with the silver compliment each other. If your a fan of Demon Slayer, these are sire to delight you. If you are not, they still will be delightful because they are so elegant and beautiful.

27 de junho de 2024
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Resposta da Vivamacity

Hi Sunny,
Yes! I totally agree with you. These are so elegant, beautiful and can elevate any outfit, making it more stylish. Glad you love them✨

Classificada 5 em 5 estrelas

Beautiful ring and great customer service

There is so much love and care put into the design of this ring. It's absolutely beautiful and easily my favorite ring now. Thank you for the great customer service when I ordered the wrong size!

28 de junho de 2024
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Resposta da Vivamacity

Hello Victoria,
Thank you so much for your thoughtful review. We are so glad we could help you getting your right size and that you love your new ring!

Classificada 5 em 5 estrelas

My new favorite earring

I ended up purchasing the zoro earring and i’m in love! The shipping was fast and the packaging was so well put together, in its own box with a polishing cloth and a hand written note which makes it even more special. the product is great quality, lightweight, and easy to wear. also has a beautiful shine.

1 de junho de 2024
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Resposta da Vivamacity

Hi Alyssa,
It means a lot to us that you noticed and appreciated our efforts with the love we put into packaging our orders. There is also nothing that brings us more joy than when a customer enthusiastically praises their jewelry from us, it truly brightens our day. Thank you immensely for your fantastic feedback!

Classificada 5 em 5 estrelas

Very pleased with Vivamacity

I have been ordering jewlery from Vivamacity for over a year now, and I am always so impressed with the thought and care that goes into designing each piece. Recently, I ordered several pieces, but they were delivered to the wrong door. The Vivamacity team had my back the entire time and sent me the pieces I had ordered again without even questioning me. I frequently recommend their jewlery to several people who stop to compliment the pieces I wear.

4 de junho de 2024
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Resposta da Vivamacity

Hi Stephanie,
We sincerely appreciate your ongoing loyalty and support! Ensuring that you received your jewelry was a top priority for us. We're happy we could resolve the delivery mix-up for you. Your satisfaction is incredibly important to us, and we're committed to providing you with the best service possible. Thank you again for choosing us!

Classificada 5 em 5 estrelas

Great and quick responses to figure out…

Great and quick responses to figure out my problem.

30 de maio de 2024
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Resposta da Vivamacity

Hi Carl,
We're delighted that we could assist you! If you ever find yourself in need of further assistance in the future, please feel free to reach out to us. Our team is here and ready to help whenever you need it!

Classificada 5 em 5 estrelas

I hate spending money but I was super…

I hate spending money but I was super relieved when these showed up and they were totally worth it and I’m very happy with my purchase:)

15 de maio de 2024
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Resposta da Vivamacity

Hi Destin,
It is music to our ears to hear that you're not only satisfied but genuinely happy with your purchase! We're thrilled that our products have exceeded your expectations. If you ever need anything else or have any questions, don't hesitate to reach out. We're here to make sure you continue to have a great experience!

Classificada 5 em 5 estrelas

Stellar Customer Service

They have the cutest jewelry but not only that their customer service is superb. They got back to me about a piece that had broken so quickly and packed a replacement within that same day. Not only that they were very kind and understanding throughout the whole process! They also exchange a ring I wanted in a different size super quickly!

6 de maio de 2024
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Resposta da Vivamacity

Hi Catherine,
We deeply appreciate your positive feedback! It brings us great joy to know that you are satisfied with both our jewelry and the service we provide. Ensuring customer satisfaction is our highest priority, and we are delighted to have promptly addressed any concerns you may have had. If you need further assistance in the future or have additional feedback to share, please do not hesitate to reach out. Your support is incredibly valuable to us!

Classificada 5 em 5 estrelas

s/o to jasmine

bought the silver zoro earrings but wanted the gold ones so i emailed vivamacity & an employee named jasmine said she’ll update my order & i got it earlier than what the delivery time shoulda been.. lessgo

1 de maio de 2024
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Resposta da Vivamacity

Hi Rizon,
Woohoo! Talk about hitting the jackpot! Getting upgraded to the gold Zoro earrings and receiving them earlier than expected? That's a double win for sure! We're delighted to have been able to help you out. Thanks a bunch for your support!

Classificada 5 em 5 estrelas

A company and site you can trust

The ring is even more beautiful in person. It is even better than I thought the band is not too thick or too thin it’s a perfect size. It’s so cute I want to get the rest of the enamel rings. It was packaged so nicely and with a handwritten note, which I absolutely love. Most of all, I ran into issues with my package and Jasmine was so understanding and quick to resolve it, that’s rare these days! I actually found them randomly online and ordered, nowadays that’s risky but I liked the ring so much I took the chance. I’m so glad I did because their customer service was great and I want to order a lot more. Lol

19 de abril de 2024
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Resposta da Vivamacity

Hi Maria,
We're delighted to hear that the ring has brought you so much joy! It's means alot to us that it surpassed your expectations, especially with its ideal band size and charming design.Taking a chance on ordering online can be nerve-wracking, but I'm so happy it paid off for you. We can't wait to assist you with future orders—thank you for your trust and kind words!

Classificada 5 em 5 estrelas

Howl earring replacement

Je ne parle pas correctement anglais donc je préfère écrire en français. J’ai eu une casse sur ma première paire de boucle d’oreille Howl et l’équipe de Vivamacity a été extrêmement réactive et j’ai reçu ma nouvelle paire en moins de 2 semaines en sachant que j’habite en SUISSE. Vous êtes trop fort ! Love U

16 de abril de 2024
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Resposta da Vivamacity

Bonjour Nao,
Je suis ravi d'apprendre que notre équipe a pu vous aider rapidement et efficacement ! Nous sommes reconnaissants pour votre soutien et votre gentil commentaire. N'hésitez pas à nous contacter si vous avez besoin d'autre chose à l'avenir. Nous vous souhaitons tout le meilleur!

Classificada 5 em 5 estrelas

I love this company

I love this company, their jewelry has some of my favorite pieces. Their customer service is excellent! One of their necklaces that I bought broke, and they were so quick to send me a replacement the very next day. I highly recommend their jewelry, especially their anime lines!

5 de abril de 2024
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Resposta da Vivamacity

Hi Addie,
It's fantastic to hear that you love our company and jewelry! We're thrilled to know that you have some favorite pieces among our collection. We strive to provide excellent customer service, and we're delighted that we could quickly send you a replacement for the broken necklace. Your recommendation, especially for our anime lines, means a lot to us. Thank you for your support and for being a valued customer!

Classificada 5 em 5 estrelas

Great Experience

My partner bought me the regular howl’s ring about a month ago, and yesterday the garnet fell out !! :o

Very sad, however, their customer service responded to my email within 24 hours and i had a resolution within 10 minutes. they offer a lifetime warranty and happily and quickly offered to send out a replacement ring for me!!!! i couldn’t be more pleased with a company’s customer service.

28 de março de 2024
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Resposta da Vivamacity

Hi Sage,
We're glad to know that our customer service team was able to address your concern promptly. Your satisfaction is of utmost importance to us, and we are delighted that we could swiftly provide a resolution! Thank you for taking the time to share your positive experience with us. Feedback like yours motivates us to continually improve our services and ensure that our customers receive the best possible support.

Classificada 5 em 5 estrelas

I always love their jewelry

I always love their jewelry. Great internal packaging, quality and price. Shipping time is pretty standard, when placing my order on a week day it takes about a week to deliver. Hand written notes for first time purchases is a nice touch they do!

1 de novembro de 2023
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Resposta da Vivamacity

Hi Jessica,
Thank you so much for sharing your experience with our company. We are so grateful to have customers like you that notice the little details we put into each order and package.

Classificada 5 em 5 estrelas

Absolutely love my Zorro earrings

Absolutely love my Zorro earrings! They add a touch of mystery and style to any outfit. Plus, the hand-written note that came with them made the experience even more special. Highly recommend!

2 de fevereiro de 2024
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Resposta da Vivamacity

I completely agree, the Zoro Earrings add a bit of spice to any look! Thank you for supporting our Collection! We truly appreciate your feedback❤️

Classificada 1 em 5 estrelas

Do not pay extra for shipping

The package was several days late when I paid for faster shipping. They would not refund the shipping. They didn't even offer a coupon. They said it's just their policy. Very disappointing.

16 de fevereiro de 2024
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Resposta da Vivamacity

Hi Nathan,
We apologize for any dissatisfaction you may have experienced. Please be aware that we dispatched your order within 24 hours of receipt. It's important to note that various factors beyond our control can contribute to delivery delays. As indicated in your UPS tracking information, operational conditions impacted the delivery timeline of your package. However, we do understand your frustration, and appreciate your feedback as this will help us to better enhance our services!

Classificada 5 em 5 estrelas

Would recommend Vivamacity! Lovely team

The rings I purchased were exactly like the images displayed on the website. They also came in really nice complimentary boxes! Those blue velvet ring boxes were a great touch!

I also had an issue with one of my rings (stone fell out) and the team were so lovely in helping me out. Quick resolution and sent me out a new replacement.

I would definitely purchase from Vivamacity again !

3 de janeiro de 2024
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Resposta da Vivamacity

Thank you so much for your kind words! We are so glad we could resolve any issues you had with a stone and could get your replacement as soon as possible. Your support is truly valued and appreciated.

Classificada 5 em 5 estrelas

The team at Vivamacity

The team at Vivamacity were very accommodating on replacing a broken chain that my Granddaughter had received for Christmas. She really likes this Zodiac pendant and chain. They were out of stock and offered us other options. After a few emails we were refunded our money. I recommend this company for their beautiful jewelry and service.

2 de janeiro de 2024
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Resposta da Vivamacity

Hi Joanie,
Your recommendation based on both the beautiful jewelry and the attentive service is greatly appreciated. If there's anything else we can assist you with or if you have additional feedback, please don't hesitate to let us know. We look forward to serving you again in the future!

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