Vivamacity Opiniões 

251
•
TrustScore: 4 em 5

4,1

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Classificada 1 em 5 estrelas

Buyer beware for Canadians. This website is not transparent about tariffs incurred when buying products. The shipper WILL charge you a tariff. Nowhere on their website do they mention this and emails... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Packaging and presentation was WAY above expectations, the necklace box looked like the kind of stuff you get from Pandora level stores. The piece itself is stunning and catches the light so well. Bet... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

For starters, my order arrived so quickly and was packaged so well! I got the Amélie watch, and I love how beautiful the watch box and certificate are, I can tell care and thoughtfulness went into eve... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I ordered an item that sadly broke after a week however the store owner very quickly responded and remediated the situation by replacing the broken item at no charge. The jewelry is beautiful and only... Ver mais

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4,1

Bom

TrustScore: 4 em 5

251 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 66% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(251)

5 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great jewelry!!!

Love how easy it was to find what I was looking for! The process was quick and easy!!!

23 de dezembro de 2022
Opinião espontânea
logótipo da Vivamacity

Resposta da Vivamacity

Hi, Glad to hear you have a wonderful experience shopping with us!

Classificada 5 em 5 estrelas

fast shipping

fast shipping, great products, good customer service, cute ring boxes and note in the package.

30 de dezembro de 2022
Opinião espontânea
logótipo da Vivamacity

Resposta da Vivamacity

Hi, So happy to hear you were able to find everything to your liking.

Classificada 5 em 5 estrelas

Good stuff

Jewelry I got came super quick and just as pictured. Rings are true to size and I love that they had smaller sizes for my skinny fingers! Lol. Have gotten compliments on a couple of my items. So far so good. I’ve had them for about a week and a half so I can’t speak on much but I like them. Hopefully for the price they’ll hold up for a bit.

11 de janeiro de 2023
Opinião espontânea
logótipo da Vivamacity

Resposta da Vivamacity

Hi, I bet your new rings look amazing on you. Thank you for the support!

Classificada 1 em 5 estrelas

Jewelry Will Get Destroyed

Bought an anklet and the adjustment rings stretched and twisted. Tried to contact customer service and no one has gotten back to me in days… I’d like to support this business but I really don’t like the warranty existing if I can’t use it.

23 de dezembro de 2022
Opinião espontânea
logótipo da Vivamacity

Resposta da Vivamacity

Hi, I apologize for the late response, we are a small business and it takes us some time to get through all customer's inquiries during the holiday season. Please provide us a picture of the damage piece to our email- Support@vivimacity.com to further assist you.

Classificada 5 em 5 estrelas

The customer service and personal touch…

The customer service and personal touch is amazing. The ring is beautiful and well made - perfect - I ordered a smaller sz than I needed so I will write another review once my daughter can wear the ring Thank you!

25 de dezembro de 2022
Opinião espontânea
logótipo da Vivamacity

Resposta da Vivamacity

Hi! We are happy to hear you love the ring; you are always welcome to exchange to a size bigger by filling out our return and exchange form.

Classificada 5 em 5 estrelas

Fast shipping

Fast shipping, great product, reasonable pricing

25 de novembro de 2022
Opinião espontânea
logótipo da Vivamacity

Resposta da Vivamacity

Hi Kelly! We ship with love <3 Thank you for your support!

Classificada 5 em 5 estrelas

Everything was perfect

Everything was great. The product. The delivery. The quality. Absolutely everything.

1 de dezembro de 2022
Opinião espontânea
logótipo da Vivamacity

Resposta da Vivamacity

Hi Alejandra! We are pleased to hear you love our product! Everyday we aim for improvement.

Classificada 5 em 5 estrelas

I love love LOVE the jewelry

I love love LOVE the jewelry! This is my favorite place to shop for cute, adorable, and good quality jewelry.

14 de dezembro de 2022
Opinião espontânea
logótipo da Vivamacity

Resposta da Vivamacity

Glad to hear everything was to your pleasing! :) Thank you for the love and support!

Classificada 1 em 5 estrelas

Don't even spend a dollar

Everything is clearly mass produced in China, cz for most of the stones, questionable that even the silver is real as nothing is 925 stamped, and even the "platinum" items descriptions don't make sense: platinum bonded premium brass?? What does that even mean. I got the moon goddess necklace and the stone was GLUED IN AND POPPED OUT like how cheap for something that cost way too much. Low reviews are deleted and fake reviews are pumped in, you can even see here on trustpilot that many of the good reviews were "invited". They have people in the states for fulfillment and simple jump ring assembly of custom chokers but nothing else is made in America. Many of the designs are straight rip offs of every other brand maybe with a tiny tweak but everything else is just copy and paste. They claim it's hard made cruelty free but cheap labor overseas is not ethical
Edited: it doesn't matter if I reached out to customer service I don't want a replacement of cheap products for cheap products just be honest and transparent
Where is my lie though

1 de dezembro de 2022
Opinião espontânea
logótipo da Vivamacity

Resposta da Vivamacity

Hi Yoh Famma! I can't locate your order in our system with that name. Have you tried to reach out to our customer support? We offer lifetime warranty on manufacture defects. Complimentary replacement or refund. Sorry you feel that way. There's always a solution. Our Jewelry is made with love. Have a great day! The reclamation you made is false. You know nothing about the company to be making accusation.

Classificada 3 em 5 estrelas

down $115 from a company I truly did like

I actually have about 3 necklaces from this place that I wear constantly and love and are still in great condition but my luck with rings from here is :( I bought the angelic ring over a year ago and then messaged them about how the opal popped off and they replied and sent me a message back about how they were going to send me a new one which was nice and great of them but I asked for a refund or at least the option to choose something else/store credit. well the second one came and I waited months to wear it for a wedding and within an hour at the wedding the opal fell off again :/ but since I waited so long to wear it just for it to break again and since they only offered to continue to send back the same ring I just moved on and stopped buying from this company. as I said never had troubles with the necklaces but that one ring was awfully made and the most money I’ve ever spent at $115.

30 de novembro de 2021
Opinião espontânea
logótipo da Vivamacity

Resposta da Vivamacity

Hi Mallorie! We offer lifetime warranty on manufacture defects. Complimentary replacement or refund. Sorry you feel that way. There's always a solution. Our Jewelry is made with love. Have a great day!

Classificada 4 em 5 estrelas

Beautiful ring and lovely necklace as a…

Beautiful ring and lovely necklace as a present ! The only downside was a longer shipping than expected and the ring that was a bit too small and that I cannot exchange :(

Update (dec 15th): thanks Vivamacity for your reply. I have worn the ring since my initial review and will not contact customer service. Next time I’ll make sure to order a size up!

15 de novembro de 2022
Opinião espontânea
logótipo da Vivamacity

Resposta da Vivamacity

Hi Roxane! We do offer return & exchange. Have you reached out to our customer support to get this resolved? Email support@vivamacity.com

Classificada 5 em 5 estrelas

10/10 would recommend

On accident I put the wrong address but I was able to switch my address right away just by emailing them! Sweetest people ever and the jewelry it self looks stunning!

19 de setembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

The jewlery is amazing

The jewlery is amazing. As an international customer, I had to wait very long for the package and had to pay customs but this is not the fault of this wonderful company. If I lived in the US I would buy every piece of jewlery.

27 de julho de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Terrible Stock Issues, Bad Service

Absolutely ridiculous website and business. We placed an order for a ring, got a shipping notification email, and then a day later got another email from vivamacity saying the ring was out of stock? Okay, fine. So we pick another ring that is similar that they suggested and order it. Then two days later we get an email saying that THAT ring is out of stock. How is it that it's in stock when we purchase it, and under your own suggestion, but then after we pay it's suddenly out of stock? Vivamacity needs to fix their website and their stock system, because this is ridiculous. They won't even answer if or when there will be a restock, just keep sending us the same basic "Please pick another item" email.

28 de maio de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Do NOT buy here

Do NOT buy here, do NOT let the good reviews convince you to buy jewelry here. I also ignored the bad reviews and bought 2 rings. Both of the rings turned silver after wearing them for only 2 weeks, I don’t even get them wet or shower/sleep with them. I’ve had rings from Aliexpress and Claires that lasted longer.

Customer service said they couldn’t help.

12 de abril de 2022
Opinião espontânea

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