Buyer beware for Canadians. This website is not transparent about tariffs incurred when buying products. The shipper WILL charge you a tariff. Nowhere on their website do they mention this and emails... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Buyer beware for Canadians. This website is not transparent about tariffs incurred when buying products. The shipper WILL charge you a tariff. Nowhere on their website do they mention this and emails... Ver mais
A empresa respondeu
Packaging and presentation was WAY above expectations, the necklace box looked like the kind of stuff you get from Pandora level stores. The piece itself is stunning and catches the light so well. Bet... Ver mais
A empresa respondeu
For starters, my order arrived so quickly and was packaged so well! I got the Amélie watch, and I love how beautiful the watch box and certificate are, I can tell care and thoughtfulness went into eve... Ver mais
A empresa respondeu
I ordered an item that sadly broke after a week however the store owner very quickly responded and remediated the situation by replacing the broken item at no charge. The jewelry is beautiful and only... Ver mais
A empresa respondeu
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 66% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Love how easy it was to find what I was looking for! The process was quick and easy!!!

Resposta da Vivamacity
fast shipping, great products, good customer service, cute ring boxes and note in the package.

Resposta da Vivamacity
Jewelry I got came super quick and just as pictured. Rings are true to size and I love that they had smaller sizes for my skinny fingers! Lol. Have gotten compliments on a couple of my items. So far so good. I’ve had them for about a week and a half so I can’t speak on much but I like them. Hopefully for the price they’ll hold up for a bit.

Resposta da Vivamacity
Bought an anklet and the adjustment rings stretched and twisted. Tried to contact customer service and no one has gotten back to me in days… I’d like to support this business but I really don’t like the warranty existing if I can’t use it.

Resposta da Vivamacity
The customer service and personal touch is amazing. The ring is beautiful and well made - perfect - I ordered a smaller sz than I needed so I will write another review once my daughter can wear the ring Thank you!

Resposta da Vivamacity
Fast shipping, great product, reasonable pricing

Resposta da Vivamacity
Everything was great. The product. The delivery. The quality. Absolutely everything.

Resposta da Vivamacity
I love love LOVE the jewelry! This is my favorite place to shop for cute, adorable, and good quality jewelry.

Resposta da Vivamacity
Everything is clearly mass produced in China, cz for most of the stones, questionable that even the silver is real as nothing is 925 stamped, and even the "platinum" items descriptions don't make sense: platinum bonded premium brass?? What does that even mean. I got the moon goddess necklace and the stone was GLUED IN AND POPPED OUT like how cheap for something that cost way too much. Low reviews are deleted and fake reviews are pumped in, you can even see here on trustpilot that many of the good reviews were "invited". They have people in the states for fulfillment and simple jump ring assembly of custom chokers but nothing else is made in America. Many of the designs are straight rip offs of every other brand maybe with a tiny tweak but everything else is just copy and paste. They claim it's hard made cruelty free but cheap labor overseas is not ethical
Edited: it doesn't matter if I reached out to customer service I don't want a replacement of cheap products for cheap products just be honest and transparent
Where is my lie though

Resposta da Vivamacity
I actually have about 3 necklaces from this place that I wear constantly and love and are still in great condition but my luck with rings from here is :( I bought the angelic ring over a year ago and then messaged them about how the opal popped off and they replied and sent me a message back about how they were going to send me a new one which was nice and great of them but I asked for a refund or at least the option to choose something else/store credit. well the second one came and I waited months to wear it for a wedding and within an hour at the wedding the opal fell off again :/ but since I waited so long to wear it just for it to break again and since they only offered to continue to send back the same ring I just moved on and stopped buying from this company. as I said never had troubles with the necklaces but that one ring was awfully made and the most money I’ve ever spent at $115.

Resposta da Vivamacity
Beautiful ring and lovely necklace as a present ! The only downside was a longer shipping than expected and the ring that was a bit too small and that I cannot exchange :(
Update (dec 15th): thanks Vivamacity for your reply. I have worn the ring since my initial review and will not contact customer service. Next time I’ll make sure to order a size up!

Resposta da Vivamacity
All I needed was my daughter's reaction. She was thrilled. What more could I ask for?
On accident I put the wrong address but I was able to switch my address right away just by emailing them! Sweetest people ever and the jewelry it self looks stunning!
got my necklace quickly after ordering, was gorgeous and just as advertised
The jewlery is amazing. As an international customer, I had to wait very long for the package and had to pay customs but this is not the fault of this wonderful company. If I lived in the US I would buy every piece of jewlery.
Placing an order for jewelry with Vivamacity was easy and my items were shipped and arrived faster than expected. I was happy with the quality of jewelry that I ordered.
Absolutely ridiculous website and business. We placed an order for a ring, got a shipping notification email, and then a day later got another email from vivamacity saying the ring was out of stock? Okay, fine. So we pick another ring that is similar that they suggested and order it. Then two days later we get an email saying that THAT ring is out of stock. How is it that it's in stock when we purchase it, and under your own suggestion, but then after we pay it's suddenly out of stock? Vivamacity needs to fix their website and their stock system, because this is ridiculous. They won't even answer if or when there will be a restock, just keep sending us the same basic "Please pick another item" email.
Shipping took a while, I love my earrings. Beautiful packaging.
Do NOT buy here, do NOT let the good reviews convince you to buy jewelry here. I also ignored the bad reviews and bought 2 rings. Both of the rings turned silver after wearing them for only 2 weeks, I don’t even get them wet or shower/sleep with them. I’ve had rings from Aliexpress and Claires that lasted longer.
Customer service said they couldn’t help.
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