VRT.ie Opiniões 30

Resposta da VRT.ie

8/09/2025

Hi Brian,

We provide over 20,000 VRT estimates a month and when a customer reports an issue with a report, we investigate and provide clarification.

I assure you we are a scam and you will see one of our team is already online at 6.30 am on a Monday morning and has sent you an up to date report.

There was an issue with the DVLA data for your vehicle, the engine size came back as zero when our system looked up the registration number.

We have access to the engine size from another source manually and emailed you an updated report.

Regards

Patrick

Resposta da VRT.ie

Actualizada a 23/05/2025

Hi Jo,

Thanks for your feedback, I would like to clarify a few things.

Firstly we are not a scam, you requested a V5C and we contacted you to confirm we have the V5C you requested.

In relation to the issues you are reporting about no one answering the phone or emails, this is related to 3rd party company (whose name I have shared with you over email), not VRT.ie

Because of the bad experience you (and other customers) had with 3rd party company, we stopped working with this 3rd party company at the end of 2024.

Since the start of 2025 all V5C applications are handled by us directly and this is reflected in the positive reviews people have posted in 2025 in relation to V5Cs and V5Cs are being issued without delay.

In your specific case the 3rd party company had been a reliable partner in providing V5C and failed to fulfil their commitments, including the service we paid them to provide. This unexpected situation resulted in delays in delivering the service you requested. As a result of these issues, we took the decision to discontinue working with 3rd party company and took full control of this service in-house.

In bringing the service in house there was a significant level of work required to start from scratch and get the service up and running.

Apologies for the inconvenience caused. This has been an extremely challenging time for me and the team, trying to fix this

We are now happy to say the service is running smoothly in house and this is why we were able to confirm we had your V5C for you.

I have also emailed you and feel free to call us if you wish to discuss this further over the phone.

Regards

Patrick

Resposta da VRT.ie

3/10/2024

Hi Adam,

Our Northern Ireland Customs Clearance Report is emailed instantly once it is ordered.

The email address you provided when you ordered was mis-spelled therefore the report could not be sent to you.

Now that you have confirmed your email address we forwarded the report to you.

We would appreciate it if you can update this review to clarify the situation.

Regards

Patrick

Resposta da VRT.ie

1/08/2024

Hi Paul,

We have successfully received hundreds of replacement V5Cs from the DVLA on behalf of our customers.

Specifically in your case as discussed over email.

If this was a standard V5C is would take 4 to 8 weeks (https://www.vrt.ie/product/v5c-replacement-for-uk-vehicle/)

In your case the vehicle needed to be re registered in the UK before a V5C could be issued by the DVLA. All paperwork was submitted to the DVLA as soon as we received it and the delay is with the DVLA re-registering the vehicle. Once the DVLA complete the re-registration process your V5C will be issued. The delay here has been the DVLA re-registering your vehicle which typically completes within the estimated 16 week timeframe.

We have escalated this to the DVLA and are seeking a resolution as soon as possible.

Regards

Patrick

Resposta da VRT.ie

2/02/2024

Hi Saif, your report was emailed to you. If you don't see it please check your spam folder. Regards VRT.ie

Resposta da VRT.ie

12/07/2023

Hi Paulius,

We issue hundreds of reports per week and it appears there was an issue generating your report.

Please email support@vrt.ie with your order number and vehicle registration number and we will resolve this for you.

Regards

Patrick

Resposta da VRT.ie

5/10/2022

Hi Eoin,

As discussed over email, you requested a VRT estimate for an extremely rare vehicle, a 3.2 petrol Volkswagen Golf. At the time of writing, there are only 4 of these vehicles for sale in all of Ireland versus 3500 standard Volkswagen Golfs for sale in Ireland (source donedeal.ie). Due to the rarity of this car it is very difficult to provide a VRT estimate. We provided you one VRT estimate for the closest match to this vehicle we could find and also provided a second VRT estimate free of charge when you were not happy with the first estimate.

If you are still not happy please reply to our most recent email and we will issue you a full refund.

Regards

VRT.ie