Vy Opiniões 861

Dårlig kundeservice, lite utvalg av holdeplasser- eneste + er prisen

Dyre billetter. Vi blir anbefalt om å tenke på miljøet og ta kollektivtransport, men umulig å tenke på det når billettene er så dyre. Samt er det ofte dårlig luft inne på togene, skitten do og stappfulle vogntog. Jeg som pendler mye måtte ofte stå i 2 timer pga færre vogntog enn antatt. Ikke minst forsinkelser og innstillinger. Ikke verdt prisen.

⭐ 1 Star – Very poor service and unacceptable customer support

My experience with Vy was extremely frustrating and disappointing.

The train was delayed, which directly caused me to miss my flight. As a passenger, I trusted the railway system to operate reliably, especially when travelling to an airport. Instead, I was left without clear information, without assistance, and without any real support when the delay occurred.

What is even more disappointing is Vy’s customer service afterwards. Rather than taking responsibility or showing understanding, I received a standard template response explaining policies and recommended arrival times. This completely ignores the fact that passengers depend on trains running according to schedule.

Customer service should focus on helping customers when problems happen — not on finding arguments to avoid responsibility. The communication felt impersonal, dismissive, and unwilling to properly investigate the situation.

A national railway company should provide reliability, accountability, and professional support. Unfortunately, my experience showed the opposite.

Because of this incident, I lost time, money, and confidence in Vy’s service. I cannot recommend travelling with Vy, especially when you have important connections such as flights.

Very disappointing experience.

Streng lubben konduktør på natt-toget tr.heim-gardemoen

1 time forsinket

Betaler månedlig 2598kr (alle soner) for en service som absolutt ikke matcher pris. I mars 2026 har det toppet seg med signal feil, spor feil, manglende togsett og forsinkelser. Dette går utøver humør og arbeidsdagen, jeg tør nesten ikke sett opp tidlige møter på jobb fordi jeg gjentatte ganger opplever problemer. I påskeuken endret de brått togtider og det var svært dårlig opplyst, så ingen tegn til informasjon på togstasjonen og heller ikke på nettsiden. Hadde styrt langt unna Vy om jeg ikke var avhengig av tog for å komme meg til jobb.
De øker prisene hvert år og kvaliteten på det man betaler for samsvarer ikke deretter. Hører om så mange som dropper kollektiv transport med Vy grunnet alle problemene, styr unna om du kan og vil unngå en kilde til høy frustrasjon i hverdagen!!!!

Det er så konsekvent tull, forsinkelser, misvisende informasjon i app/system, at det grenser til det absurde. Buss for tog uten kompensasjon og generell kokelimonke er mer regelen enn unntaket.

Maten i kantina er i det minste ikke så verst – selv om den er noe overpriset.

Imagine this company and their employees, they literally lock the bathroom just because we use it and it’s all because they think you don’t have a ticket even though you do and you pay thousands for it. And you still get treated like an animal just because you don’t look normal. They are the worst train company I’ve ever seen.

Ikke på tide, 1 vogn, så vidt plass til å stå

Svært dårlig opplevelse med Vy.
Opplevde store problemer både med billettkjøp og selve transporten. Systemet deres fungerte ikke som det skulle, noe som gjorde det vanskelig (og til tider umulig) å kjøpe billett på forhånd slik dere krever. I tillegg var informasjonen om avgangene misvisende.
Vi endte opp med å vente lenge på en buss som aldri kom, uten noen form for varsling eller oppdatering i appen. Bussen var heller ikke synlig der, noe som gjorde situasjonen enda mer frustrerende.
Kundeservice ga et lite hjelpsomt svar som ikke tok problemet på alvor.
Alt i alt fremstår dette som dårlig organisert, med svikt både i systemer og kommunikasjon. Forventer mye bedre av et så stort selskap.

I had a train trip scheduled for the 8th of March at 7:06 pm. The train was delayed and, because I had a flight to catch, I had no choice but to take a car to the airport instead. Unfortunately, at the time I was trying to cancel the train ticket I had internet problems and couldn’t access the app.

As soon as my internet connection was back, I cancelled the trip through the app and also left a message explaining the situation. However, I later received an email saying that I was not entitled to any refund because the delay was less than 30 minutes and because the cancellation was made after the trip had already begun.

I contacted customer service again and explained clearly why I had to cancel and why the cancellation was done later than intended. Despite this, they kept repeating the same reasons and did not seem willing to consider the circumstances.

I believe this was a genuine case where some flexibility and understanding would have been appropriate. The experience left me quite disappointed with how the situation was handled.

Verste transport selskap vi noensinne har opplevd. Forfedlig kundeservice, feil eller utdatert info ved innstilte eller forsinkede tog. Bruker mange uker på å besvare og behandle klager og refusjoner

Monday morning delays. Train cancelled. No reasons, no apologies. People waiting for info but of course prices went up recently. Using a car is better.

Elendig kundeservice, umulig å få tak i noen på chat, svartid på e-post på to uker. Kansellerer bussreiser på ekstremt kort varsel

Dyreavføring i setet er hvor eg trekker streken hvertfall - i tillegg umulig å høre hva konduktøren sier over anlegget på grunn av elektromagnetisk støy når dette brukes..

Åkte tåg från Göteborg till Oslo och blev 2h försenad p.g.a. person i spår. Personalen ombord var jättetrevlig och gav rätt information. Skulle jag betygsätta dom hade det varit 5/5 stjärnor. Mitt problem är med erat kundbemötande. Skulle ansöka om förseningsersättning vilket var helt omöjligt i.o.m. att ni inte har bra mobilstöd och kräver hundra olika uppgifter(speciellt om man inte har norskt bankkonto). Kunde alltså inte skicka in min ansökan och fick ingen hjälp av kundtjänst. Dom skickade mig ny länk till samma formulär som jag alltså inte kunde fylla i. Hur är det rimligt att lägga mer tid på förseningsersättningen än själva tågförseningen på 2h?

Överväger nu om jag ska lägga pengar på körkort och bil för att slippa Vy. Känns värt det.

One of the worst train companies in Europe. Expensive, extremely unreliable, horrible customer service, and in general a shame for Norway. Writing this as I lost a third non-refundable dentist appointment because they cancelled my train with 1 minute notice.

A few months ago, we purchased Vy Buss tickets online and were mandated to use Vy app, claiming it would show the most updated information. Now in February, we are travelling in Norway. We bought Vy Buss tickets from Flam to Voss, indicating "16.35" pick up time on the Vy app. Upon arriving at Flam, we double checked the app and it was still the same (16.35). We went to the receptionist at the bus station to double check. A receptionist there told us they could not help check, but pointed to us the Vy Buss pick up point. We went to the bus stop before the time and waited until we found out that the bus station office was going to be closed and public transport already stopped. We asked the receptionists (who said everyone was leaving; the office was closed) what we could do to get to Voss and they suggested the only way was by taxi, which cost 2000 NOK. We had no choice, but hired a taxi and eventually, managed to get to our guesthouse in Evanger. The next day, the host helped us by calling Vy Buss office. To our surprise, we just learned that the schedule had been changed to "15.10" since "January" (but not updating the schedule on the real time app in February!!! ). They said it's my fault not checking the email. It's true I was not aware of the mail.
He also claimed that Vy Buss sent me a message via phone which I was not aware of, either. But even if I had seen the changed schedule in January, couldn't it have been changed again during this one month time for their unpredictable schedules? The real time Vy app showed 16.35, and not 15.10 !!! How could this happen? If a traveller travelling with Vy Buss cannot trust the Vy app, why bother using the Vy Buss service?

Apparently, the mistakes were made by poor Vy Buss management, not updating the app. And when facing immediate problems, chatbot customer service could not answer the problems. Moreover, the staff at the bus station belongs to a different company, not Vy Buss. They would not (or could not) contact Vy Buss and it was not their job.

We wrote a complaint to Vy Buss and Mr. Martin, Vy Buss officer, refused to take any responsibility. Neither taxi fare (a lot of extra money for us) nor the missed bus fair was compensated. Truely unpredictable, irresponsible, and poor service Vy Buss has!!!
...........

UPDATE 30 March 2026:

I reject the claim that this was a 'missed notification.' Your official Vy App displayed a 16:35 departure on the day of travel and later changed to 'Completed'—despite the bus never arriving. I followed the App's live data and direct instructions from your station staff. Shifting the blame for a technical failure onto the customer is unacceptable. I am seeking a full refund for my unused ticket and taxi costs via the NRF.

Hårreisende å se vy sine svar hær inne. Det bortforklares så godt som mulig og skal ihvertfall ikke ta noe ansvar. Har bare hatt dårlige erfaringer med vy. Sjåførene er som regel hyggelige men det er dær det stopper. Forferdelig drift og forferdelig kundeservice. Di sier du skal få kompensasjon for diverse forsinkelser men av min erfaring er det umulig å faktisk få den kompensasjonen. Det finnes ikke noen brukbar info om forsinkelser, hittegods eller buss for tog ordningene. Du må som regel bare gjette. Jeg vil ikke ha noe svar fra vy på denne tilbakemeldingen, er potte lei av måten dere behandler meg og andre kunder